Suite, 1 King Bed, Poolside | Private pool

Reviews of The Last Word Franschhoek

5 out of 5
The Last Word Franschhoek
68 Huguenot Street, Franschhoek, Western Cape

Reviews

9.8

Exceptional

Rating 10 - Excellent. 61 out of 68 reviews" "
Rating 8 - Good. 5 out of 68 reviews" "
Rating 6 - Okay. 1 out of 68 reviews" "
Rating 4 - Poor. 1 out of 68 reviews" "
Rating 2 - Terrible. 0 out of 68 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Eric

3 star stay - heavy 5 star price!
Very average place but comes with a very high price. Standards not up to the price being charged. Attention to the little things missing. Definitely not worth over Euro 300 per night! Bathroom towels old and fraying. No back-up power for repeated load-shedding (even 3-star hotels in Cape Town / Graaf-Reinett / Kruger Park / across South Africa now have full solar invertor - back-up generators installed!). Bed too short (and I am average height - my feet hang over end which last happened to me at a hotel for midgets in Paris!). Room cleaning service merely adequate. Off street parking almost unparkable unless you're in a Fiat Uno. Etc ... Much better places in Franschoek for much less money.
Stayed 3 nights in Feb 2023
Response from Kelsey on May 11, 2023
Thank you for these kind words, we hope to see you again soon.

10/10 Excellent

Bruce, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Last Word is a great place to stay - spacious room, great amenities, friendly and helpful staff. The only complaint was that our room had an air conditioner which was undersized for the room. That coupled with the rolling power outages made the room quite uncomfortable at times.
Stayed 3 nights in Dec 2022
Response from Kelsey on May 11, 2023
Thank you, we hope to see you again soon.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It really is the last word!
Amazing hotel and staff. Beautiful room with it’s own small swimming pool. The breakfasts were delicious and the house keeping staff are amazing! Thank you for a wonderful stay
Stayed 3 nights in Oct 2022
Response from Kelsey on May 11, 2023
Thank you, we hope to see you again soon.

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Mar 2022
Response from Kelsey on May 11, 2023
Thank you!

10/10 Excellent

Helen

Stayed 2 nights in Mar 2022

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service
We think this hotel is a gem in Franschhoek. This is our 2nd visit, first staying in room 3 and this stay in room 2. The staff cannot do enough for you, we love our suite, feeling very relaxed in it. The extra touches the staff go to are greatly appreciated.
Stayed 1 night in Mar 2022
Response from Steve on Mar 29, 2022
Thank you so much for the kind words and we hope to have you back again soon.

4/10 Poor

Andrew

Liked: Room comfort
Disliked: Staff & service
Disappointing
The price I paid way way too much for the experience of staying at the last word. I don't mind paying for quality but this trip it really was way out of kilter regarding pice vs experience.
Stayed 2 nights in Mar 2022

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot in the middle of Franschhoek
Loved it! was really great and everyone was super friendly
Stayed 1 night in Jan 2022

10/10 Excellent

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars
Awesome stay in a beautiful guest house. Charming and luxurious with super large rooms with everything you need. Will certainly be back.
Stayed 1 night in Dec 2021

8/10 Good

Akbar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service with a smile!
Overall a memorable stay at the hotel. The staff and responsiveness to requests are top notch. From the welcome we received from Conrad and the team to them trying to fulfill our requests, they were amazing. Rooms are large, which is ideal for a couple, not sure about families, did not ask. The hotel is situated on the main road it is within walking distance of all you need. Make sure you look out for the sign as Wave directed us to the delivery entrance! Dietary requirements are catered for no problem - you ask and they try to accommodate the request. The afternoon tea/drinks were a treat. They only have breakfast on site and do not do other meals - they are surrounded by a variety of restaurants. The pool is not heated so usage is dependent on the time of year and temperature. There are 10 rooms and not enough parking, so you might need to park on the street - our car was safe overnight.
Stayed 2 nights in Nov 2021

10/10 Excellent

Euan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
As always this hotel delivers on Service, Location and Standards.
Stayed 1 night in Sep 2021
Response from Kelsey on Sep 8, 2021
Thank you so much for the kind words and we hope to have you back soon.

10/10 Excellent

Euan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous spot
Great place, centrally located, excellent rooms and service.
Stayed 1 night in May 2021

10/10 Excellent

Euan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
Great location, friendly helpful staff
Stayed 2 nights in May 2021

10/10 Excellent

Anko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience overall
The Last Word is your home away from home. The entire staff has really gone the extra mile to make us feel comfortable, with little treats, candle lit room, a friendly smile. Thank you Conrad, Franklin and Team for all your efforts.
Stayed 3 nights in Dec 2020

10/10 Excellent

Hunter, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this lovely hotel. Beautiful rooms and a 5* service from start to finish
Stayed 2 nights in Sep 2020

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service and the room was extremely comfortable. Would recommend this property to anyone interested the Winelands of CapeTown.
Stayed 1 night in Feb 2020

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Franschhoek
Stayed here many times. Always amazing, faultless.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and helpful. They will go out of their way to meet your needs. The room was super spacious and comfortable. The hotel includes all mini bar, alcohol and breakfast in their rate. The location is great, in the town center, lots of shops and great restaurants around.
Stayed 2 nights in Sep 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay
Lovely oasis of calm in delightful town Staff delightful and helpful Wineland tours and tastings excellent
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From when you first walk into the property and are greeted by the warm staff, you know this place is special. Literally located in town, you can walk everywhere. It is charming and decorated very tastefully exuding calm serenity. The rooms were very well appointed with heated floors, a bonus in Cape winters! Also complimentary stocked mini bar and two bottles of wine. They did little turn down touched to make are stay memorable and special. Breakfast was fresh and made to order, delicious. Would go back again, great break away from the city!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located excellent service
The hotel was perfectly located for the village of Franshoek and the service was excellent.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Owen

Excellent service, lovely place!
Amazing place in fantastic town in the heart of wine country... the service was exceptional throughout and the attention to detail was superlative!
Stayed 1 night in Aug 2018
Response from Steve on Sep 5, 2018
Thank you so much for your very kind words, we are so happy that you enjoyed your stay with us and we hope to have you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! A most amazing stay - location, staff and the room were all perfect.
Stayed 3 nights in Apr 2018

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This was the last word in service. Nothing was too much trouble for Conrad, Franklin and their staff. Always attentive never intrusive. Highly recommended
Stayed 3 nights in Mar 2018

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place
Amazing place, stayed here a few times, perfect location, outstanding service.
Stayed 1 night in Feb 2018

10/10 Excellent

Moipone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Thank you very much

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Franklin the manager is amazing. Punctual, above and beyond, and sociable. He made the entire stay. The locations is lovely, a nice communal feel. If you are comfortable getting the front door keys for a place and sharing a glass of wine with your fellow guest, this is the place for you.
Stayed 2 nights in Aug 2017

10/10 Excellent

rdw, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute comfort
The historic buildings of this hotel are amazing and classical, but have been upgraded with all the modern luxury's one could want. Super friendly staff! We will be staying again.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely, welcoming hotel!
Homely hotel in the centre of Franschhoek. Conrad, the manager is very welcoming. Very comfortable stay.

10/10 Excellent

Dax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Great stay. Amazing service. In the heart of beautiful Franschoek.

10/10 Excellent

E, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place, great concept, stunning location

8/10 Good

Mark, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy but not "the last word"
The rooms are spacious and well-equipped (though it took me half an hour to figure out how to get the fan to work - no staff on duty at night), but this is a tiny property on a quiet alcove off the main street, not a country estate like it appears in the photos. The gentlemen at the front desk is very helpful, but I arrived on a busy Monday and he had to call over a dozen restaurants before I could get a table (for one) for dinner. The pool is also very small. Overall very comfy but don't expect a truly world class experience.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jorge Ariel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My The Last Word is that I will be coming back!
Booked this hotel for my birthday, how glad I was! The staff is incredibly friendly and very attentive to your needs. If there is one thing i would recommend anyone visiting South Africa is that you must reserve in advance restaurants Lots of Chateaus not far away!! Wine tasting is a must!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

David, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
honeymoon
Excellent boutique guest house. Centrally located in beautiful franschoek. Friendly staff and great food

10/10 Excellent

John, Sea Point

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Pitch perfect and worth every rand spent.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel right in the main town
Franschhoek is a great place to spend a few days....wine tour (we did it on Horseback which was great), great shops and restaurants...(roca's overlooking the town was awesome!) and the hotel is right there...excellent personal service and advice on local visits and restaurants, and superb suites with personal plunge pool. Belgian chocolate shop close by does a great chocolate making demo and makes delicious chocs....

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Wei, Shanghai. China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
All good

10/10 Excellent

Adre, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most excellent experience!!
This Hotel is everything you see on the website and more!! Every little detail was top class! The food, the room and the service is excellent!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless !!
Our hosts were charming, the property was beautiful and our every need was graciously attended to. The "Last Word" in location, elegance, service and hospitality.

10/10 Excellent

Natasha, pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
romantic getaway
We had the most amazing stay at the Last Word. The staff were friendly and very professional. The room was clean and welcoming, the small details such as fresh flowers and fruit and a romantic candlelit turndown on our last evening will always make us remember our stay very fondly!

10/10 Excellent

David, Dublin Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fitting Title - A Real Gem
This is a real hidden gem . From the moment Franklin the manager welcomed us we knew we were going to enjoy it . Newly decorated and renovated it is modern u fussy relaxed decor ; coupled with a hundred extra touches that add to a great sense that you are their honoured guests . Tiny purple flowers subtly placed on the towels and toilet rolls , the welcome letter laid on the bed , the beautifully laid out bath robes on our return and the little surprise ramekins of mousse for our enjoyment on returning to the room in the late evening only added to the impeccable service . Drinks were all inclusive and sherry already decanted on a small side table in the room and an incredibly well stocked fridge and drinks cabinet made us wish to linger long after checking in Breakfast was as you would expect a gastronomic delight - Having taken a chance we cannot recommend The Last Word Highly enough

8/10 Good

Jaco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort