Beach nearby, white sand
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Reviews of First Group Riviera Suites

4 out of 5
First Group Riviera Suites
273 Beach Road Seapoint, Cape Town, Western Cape

Reviews

8.0

Very Good

Rating 10 - Excellent. 27 out of 62 reviews" "
Rating 8 - Good. 18 out of 62 reviews" "
Rating 6 - Okay. 10 out of 62 reviews" "
Rating 4 - Poor. 2 out of 62 reviews" "
Rating 2 - Terrible. 5 out of 62 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Britt

Traveled with family
There was no generator which was not advertised on the website so we were without electricity for several hours during loadshedding. The room was lovely and spacious but there was no lift an it was on the first floor which made it difficult for my elderly father to access the room and he actually fell down the stairs as they are quite steep
Stayed 2 nights in Feb 2024
Response from Sonja on Feb 26, 2024
Dear Britt,Thank you for the review, we do appreciate the feedback. We do understand the frustration regarding the lift and the load shedding. We will be installing inverters in July this year to assist with the impact of load shedding.We do look forward to seeing you soon again.RegardsTeam Riviera

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Riviera on Jan 9, 2024
Hi RobertThank you for the great review, we appreciate the feedback. Looking forward to seeing you soon again.Kind Regards,Team Riviera Suites

10/10 Excellent

Ashlen

Business traveler
Liked: Cleanliness, room comfort
Great place however no parking was available which is a huge bummer
Stayed 4 nights in Dec 2023
Response from Riviera on Jan 9, 2024
Hi AshlenThank you for the great review, we appreciate the feedback. Looking forward to seeing you soon again.Kind Regards,Team Riviera Suites

8/10 Good

Herve

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Riviera on Jan 9, 2024
Hi Herve,Thank you for your review, we appreciate the feedback.Kind Regards,Team Riviera Suites

6/10 Okay

Janice

Business traveler
The booking was done and approval sent, but when I arrived at the hotel, they were fully booked and didn’t have space for. They helped and made an arrangement of a client who left without checking out. They then called me the next day to tell me to move again without any communication about this prior and then once again made arrangements, I wasn’t informed breakfast was included so didn’t go as I thought it was a self catering unit. The staff are very friendly that work night shift but are very understaffed. One person needs to do it all. They managed to accommodate me and I’m grateful for that, they need to fix their internal system so things run smoothly.
Stayed 2 nights in Oct 2023
Response from Sonja on Oct 17, 2023
Dear JaniceThank you for the feedback regarding your recent stay at Riviera Suites. Thank you for bringing the concern regarding the miscommunication with your booking and breakfast. This will be addressed with the relevant Team members to ensure that this does not occur again. Please accept my apology for the inconvenience. We look forward to seeing you again.

10/10 Excellent

Dorothy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I love my view and the atmosphere. The only problem is the parking otherwise I will be back next year
Stayed 1 night in Aug 2023
Response from First Family on Aug 18, 2023
Hey DorothyWe are excited to know that you had an amazing stay. We cannot wait to welcome you back soon :)

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, room comfort
Good stay!
The unit was good, but there were issues with the master bathroom (when showering water spewed into entire bathroom). In addition, the elevator was not working when we were there - walk up to fifth floor every time!
Stayed 3 nights in Jul 2023
Response from First Family on Jul 31, 2023
Hi there StephanieWe are sorry to see that you had challenges during your stay. Hoping that the next visit will be nothing but a perfect 10 out of 10

10/10 Excellent

ABDULLAH

Stayed 1 night in Jun 2023
Response from Riviera on Jun 21, 2023
Thank you Abdullah for choosing Riviera Suites as your holiday accommodation.We hope to have you back with us soon.Kind Regards,Team Riviera Suites

10/10 Excellent

Zarrin

Liked: Cleanliness, room comfort
The staff were most helpful. We did not like the idea of the bathroom being open to the bedroom. I feel so strongly about it as to say that whoever has designed has no sense of shame or privacy. Othen than this, our stay was excellent. We hope to return to it.
Stayed 7 nights in Jun 2023
Response from Shan on Jun 19, 2023
Good day,Thank you for your feedback.We are so glad to hear that you had an enjoyable stay and that you will return again considering the bathroom setup.Thank you.

8/10 Good

Lydia

Stayed 8 nights in May 2023
Response from Riviera on Jun 8, 2023
Dear Lydia,Thank you for choosing Riviera Suites as your holiday accommodation.Kind Regards,Team Riviera Suites

8/10 Good

Carsten

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Riviera on May 11, 2023
Dear Mr. CarstenThank you for choosing Riviera Suites as your holiday accommodation.Kind Regards,Team Riviera Suites

8/10 Good

andrew

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023
Response from Ct on Feb 16, 2023
Thank you for your feedback.It was our pleasure to accommodate you and we look forward to welcome you back soon!Kind Regards

10/10 Excellent

Nick

Stayed 4 nights in Jan 2023
Response from ct on Feb 16, 2023
Thank you for your feedback.It was our pleasure to accommodate you and we look forward to welcome you back soon!Kind Regards

2/10 Terrible

Craig

Stayed 1 night in Jan 2023
Response from CT on Jan 30, 2023
Thank You for your feedback.We sincerely apologize for the inconvenience and discomfort caused to you during your stay.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed the public swimming pool across the street, it was great to start the day with a refreshing salt water swim. Only downside was that the beaches further away from town were a lot nicer...
Stayed 4 nights in Oct 2022
Response from Ct on Oct 17, 2022
Thank you for your feedback. It was our pleasure to accommodate you and we look forward to welcome you back soon!

8/10 Good

Christina

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice. The views were amazing. The staff was helpful. The room was clean. The only complaint is that airport pick up is not 280R as advertised but 450R and you don’t pay the hotel but the driver. Which was confusing and much more than I would have been willing to pay.
Stayed 2 nights in Jul 2022
Response from CT on Jul 19, 2022
Thank you for your feedback. We sincerely apologize for the miscommunication regarding the airport cost.

8/10 Good

Petro

Stayed 3 nights in Jun 2022

10/10 Excellent

Herman, Underwood

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Traveled with family
Location is great and the apartment is spacious with a good size kitchen. Bathroom is in desperate need of a refurb. Staff are friendly, pool and all other fitness facilities were not in use at the time of our stay.
Stayed 3 nights in Jan 2022
Response from CT on Feb 7, 2022
Dear Valued Guest Thank you for your feedback. It was our pleasure to accommodate you and we look forward to welcome you back soon!

2/10 Terrible

Tamir

Disliked: Cleanliness
Stayed 4 nights in Nov 2021
Response from CT on Dec 2, 2021
Dear Valued Guest Thank you for your feedback Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Riviera Suites is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pleasant and friendly
Stayed 1 night in Jul 2021
Response from Ct on Jul 20, 2021
Thank you for your positive feedback

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2021
Response from Ct on Jul 20, 2021
Thank You

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Definitely not a 4* :( Room was not cleaned everyday!!! Apartment was a lot smaller than pictures. I definitely won't be staying here again or reccomending it to anyone.
Stayed 4 nights in Mar 2021
Response from CT on Mar 15, 2021
Thank you for your feedback and comments Please accept my sincere apologies for the inconvenience and discomfort that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Riviera Suites is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings.

10/10 Excellent

Amobichukwu

Traveled with group
Liked: Cleanliness, room comfort
Birthday party
Was a friends party, and we had fun
Stayed 2 nights in Mar 2021
Response from CT on Mar 13, 2021
Dear Valued Guest Thank you for your feedback. We are happy to know that you enjoyed your stay with us. Happy Birthday to your friend from the Riviera Team

10/10 Excellent

Verified traveler

Liked: Room comfort
Stayed 1 night in Feb 2021
Response from CT on Feb 15, 2021
Dear Valued Guest Thank you for your feedback. It was our pleasure to accommodate and look forward to welcome you back soon!

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020
Response from CT on Feb 12, 2020
Thank You

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from CT on Dec 17, 2019
Dear Mr Muhammad Thank you for your positive feedback. We look forward to welcome you back soon!

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor choice of tv channels. No international news channels. No local news channels No daily coffee and bathroom supplies Insufficient parking on property
Stayed 2 nights in Nov 2019
Response from ct on Nov 18, 2019
Dear Valued guest Thank you for your feedback. We sincerely apologise for the inconvenience and discomfort you experienced during your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 8 nights in Oct 2019
Response from CT on Nov 11, 2019
Dear Valued Guest Thank You for your positive feedback.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable room. The only issue was, I made a booking for an excursion, this independent tour company said they left a message at the hotel but the receptionist said they didn’t get the message. Not sure whom to believe but this did cause a big inconvenience
Stayed 2 nights in Jul 2019
Response from ct on Oct 16, 2019
Dear Valued Guest We sincerely apologise for the inconvenience that was caused regarding your excursion with the tour company. Kind Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, everything was perfect. ❤️😍❤️❤️❤️❤️❤️❤️❤️
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from GM on Jul 23, 2019
Dear Valued Guest Thank you for rating us 10 out of 10. We look forward to welcome you back. Kind Regards

10/10 Excellent

Xolile Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
This was a very good stay, and I was so impressed by one of the staff she went an extra mile to make sure I get the place to stay for up to the 25th. From the 12th meaning I will stay for 13days here
Stayed 1 night in Jul 2019
Response from ct on Jul 19, 2019
Dear Mr Phillip Thank you for your positive feedback. I am delighted to hear that the staff went the extra mile to assist you. We look forward to welcome you back soon.

8/10 Good

warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from ct on Jul 15, 2019
Dear Valued Guest Thank You

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
We booked a 1-night stay. Check-in was quick and efficient. I reserved an on-site parking bay, which is one of a limited few right in front of entrance. The room itself (on ground floor) was so much more than I expected. Bathroom facilities excellent. A small balcony/patio very nice. I would definitely recommend this hotel, and hope to be back soon again.
Stayed 1 night in Jul 2019
Response from Charlotte on Jul 8, 2019
Dear Valued Guest It was our pleasure to accommodate you. Thank you for choosing Riviera Suites and we look forward to welcome you back soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Very friendly helpful staff. Big room with large west facing terrace. Handy for shops. A great location for access to CapeTown ,Table Mountain and the wonderful Cape Coast
Stayed 3 nights in Mar 2019
Response from CT on Mar 15, 2019
Dear Valued Guest Thank You for your positive feedback. Our Location is definitely one of the things we are very proud of about our resort. We look forward to welcome you back!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for the most lovely accommodation friend
Stayed 6 nights in Feb 2019
Response from Charlotte on Mar 7, 2019
Dear Valued Guest It was our pleasure to accommodate you. Thank you for your positive feedback.

6/10 Okay

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel, but they ruined our stay.
We reserved our accommodation for 17 days and were given a very nice apartment on the 4th floor, with bedroom, lounge, kitchen, bathroom and a small balcony, from which we could see the sea and the swimming pools. We were very happy with this and, except for the lift (elevator) breaking down a few times, we enjoyed our stay. Unfortunately, three days before we were due to depart, we were told that we had to change rooms, which meant spending a half day packing our belongings. Next morning we had to take all our luggage to a first floor apartment with a much smaller kitchen and no balcony, in which the fan in the bedroom did not work. This ruined our stay and we are not sure that we will stay at this hotel on our next trip to Cape Town, in spite of it being so convenient and having nice accommodation. I noticed that someone else had the same complaint. The staff, especially on the desk, were very helpful.
Stayed 16 nights in Jan 2019
Response from CT on Mar 7, 2019
Dear Valued Guest Thank you for your feedback. We sincerely apologise for the inconvenience and discomfort you experienced during your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Seapoint location
Great location for promenade, restaurants and the new Mojo Market. Room was very comfy plus staff were friendly and helpful.
Stayed 2 nights in Jan 2019
Response from CT on Mar 7, 2019
Dear Valued Guest Thank you for your positive feedback. Our location is definitely one of the things we are proud of about our resort.

6/10 Okay

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea Point holiday.
Nice hotel walking distance to all Sea Point attractions and restaurants. Hotel was under construction and noisy all day. Excellent cleaning staff.
Stayed 11 nights in Nov 2018

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2018

6/10 Okay

Stuart

Liked: Staff & service
Disliked: Room comfort
Disappointing Stay.
Disappointing. Room had view of corridor, was rather small and there was no comfortable seating in room. Staff were friendly and helpful. Area good.
Stayed 5 nights in Feb 2018
Response from GM on Mar 10, 2018
Dear Valued Guest I sincerely apologise for the inconvenience caused during your stay Kind Regards

8/10 Good

Shaun William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent reception staff.
No outside space to sit.Bad wifi
Response from GM on Mar 2, 2018
Dear Guest We are delighted to receive your compliments and we will certainly congratulate the Reception staff you commended for their exemplary service. Kind Regards

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
riviera suites
great place to stay - very convenient for everything we wanted, parking was secure and good Staff all friendly and helpful
Response from GM on Mar 2, 2018
Dear Valued Guest Thank you for your positive comments. I am delighted to hear that the staff were friendly and helpful Thank you for choosing Riviera Suites Kind Regards

2/10 Terrible

Moira

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I had a lovely apartment on the 5 thfloor for two weeks then I was moved to a dreadful,dark depressing ground floor apartment for the last 10 days.I had paid fully in advance and had no negotiating ability. This is a TIME SHARE place.! Be warned! You can be changed from a nice apartment to an awful one. The staff were very nice but could not help me.I was stuck in a dungeon for 10 days! I WOULD NOT recommend the ground floor levels of this apartment building. Serious concerns about Health and Safety!
Response from GM on Mar 2, 2018
Dear Valued Guest Please accept my sincere apology for the inconvenienced caused during your stay. I can assure you that your comments have been taken to heart and addressed with the people concerned, and that corrective action has been taken. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a good location, but beware...
You know, it was fine. And the staff was very good, and the rooms were well-equipped and clean. However, you should know this: This was reported before, but I took a chance, thinking that the situation had surely been corrected, but this hotel advertises a superior studio as having a balcony, 2 double beds, and a full kitchen. However, when we got there, we were given a studio with one king, no balcony, and a tiny kitchenette. When I objected, the front desk woman said that the better attributes were only for the penthouse or a 1-bedroom suite. I showed her a screenshot I had taken of the description of our superior studio, which clearly indicated a balcony, full kitchen, etc.. She was very patient and also somewhat distressed, as she admitted that they needed to fix their descriptions, because they were wrong (clearly, this had happened before). For the first night, there was nothing she could do; for the remaining nights, she upgraded us to a 1-bedroom apt., which was larger, had a full kitchen, but still only had one king bed and no balcony. Mind you, by and large, I was happy with our stay; it's a good hotel, which has upgraded most of their apts., so some of the former complaints have been addressed. But they are still clearly mis-advertising their studios, at the very least, and this should be corrected.
Stayed 5 nights in Dec 2017
Response from GM on Feb 5, 2018
Dear Valued Guest I thank you for your comments and I can assure you that your concerns will be addressed and that corrective action will be taken to rectify the shortcomings

6/10 Okay

Tracey, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Drivers beware
If you have a car this hotel only has a forecourt for 7 vehicles.If you’re lucky you maybe able to reserve a space on booking! Free parking is around if you can find a space.
Stayed 14 nights in Oct 2017
Response from Riviera Suites on Nov 20, 2017
Dear Valued Guest Riviera Suites have very limited parking and must be booked well in advance

10/10 Excellent

Mamotheba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceeded expectation
A relaxing time
Stayed 1 night in Aug 2017

8/10 Good

EW

Liked: Cleanliness, property conditions & facilities, room comfort
Great Value
Stayed 2 nights in Jul 2017

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely holiday
Great location. Suites clean and spacious and very well equipped.