Ratings based on 227 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby Ade from Abuja
World Class ServicePosted Jan 14, 2014
Pros: Service. Flawless. and the heated tiles in the bathrooms.
Cons: Television entertainment needs a serious upgrade.
Excellent hotel with great food and an answer for everything. Slight blip with the entertainment and quality of television programming but cannot fault anything else. Complimentary breakfast overlooking Capetown on the 19th floor sums it all up.
for Shoppingby A verified traveler
Westin Cape TownPosted Nov 25, 2013 on Hotels.com
My wife and I had a very comfortable, relaxing stay at the Westin. The location was excellent and within walking distance to many shopping areas and restaurants. The room was well appointed with modern, high end design and amenities, and we were especially happy with well equipped gym on the 19th floor. One area of improvement was with follow through on requests. We had inquired about rates for courier services and were told that the information was not readily available and that they would have to get back to us. My wife and I were leaving the next day, and we needed this information urgently, so we left our mobile number with the desk so that they could call us while we were out. After spending a whole day out sight-seeing and shopping, we were never called with this information. Only after we returned to the hotel were we told that we had inquired at the wrong desk, and that we should have inquired in the business office. This was very frustrating, as the staff could have very quickly and easily solved this problem in the first place. We did not get the information we needed, and therefore ended up spending more on excess baggage fees due to the inability to ship the goods directly from the hotel. This made for a very unpleasant experience, and we felt the staff were severely lacking with executive thinking skills.
Recommendedby A verified traveler
Posted Nov 7, 2013 on Hotels.com
for Everyoneby Jill from Auckland NZ
5 star luxuryPosted Oct 20, 2013
Pros: So friendly and close to all amenities .
Cons: No problems as all.
Location: There was a shuttle that took you to and from V & A waterfront. The hop on bus right outside the hotel on the street.
We had the best time in the westin, at Cape Town. The service was faultless, the rooms great, were upgraded to club lounge. That was just the best, so well looked after. Thank you so much.
for Business Travelersby A verified traveler
Posted Sep 20, 2013 on Hotels.com
for Business Travelersby David from Perth, Australia
Great views and good valuePosted Sep 11, 2013
The hotel has a good location, with helpful and friendly staff and fantastic views from the upper stories, at a very reasonable price. It is located adjacent to the Convention Centre and a few minutes from the Waterfront area, with a regular shuttle service to the Waterfront.
Recommendedby Jeni from Denmark
Fanstastic view from the saunaPosted Sep 9, 2013 on Hotels.com
The executive club rooms are well worth the extra money, as it gives you access to the 19th floor, where they serve a fabulous breakfast and drinks and snacks pre-dinner. A very comfortable and pampered stay. The staff are so friendly, it is wonderful.
for Business Travelersby cepheus007 from Sweden
Fantastic stay and very comfy bed with great viewPosted Sep 2, 2013 on Hotels.com
i stayed 4 nights for business and took the executive club rooms. Really enjoyed the view from the hotel and close proximity with the Waterfront. very comfy bed and all the facilities were outstanding. Don't miss out cocktail and snack from 5-7 pm up in the executive club room. very friendly staff and i will definately come back.
for Everyoneby A verified traveler
Lovely modern hotelPosted Sep 1, 2013
Pros: Amazing room,very comfortable,lovely views. Free shuttle bus to v and a very convenient
Cons: Messages passed on from staff need to contain all of the information given, otherwise no complaint
Location: In cbd so very quiet at night,shuttle bus provided allowed easy access to the waterfront activities,,restaurants and bars
Beautiful clean modern hotel, fantastic views over v and a waterfront. Only slight complaint was messages past on from staff from tour companies were not passed on fully,this had an impact on our plans
for Business Travelersby Andy from UK
Great HotelPosted Aug 28, 2013 on Hotels.com
Yet again a great stay at this hotel. The staff are very helpful and the service is top class. The location is good for the V&A .