Ratings based on 65 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Luanda, Angola

Nice hotel at the Center of Cape town

Posted Nov 19, 2014
Pros: - Rooms - Food - Staff -Location
Cons: - Wi-fi Quality - Taxi services
Location: Great location, Lots of pubs and restaurants near by.
Hello, I stayed at the hotel from 11-14/11. This is my second stay at the hotel. In general the experience was good as in the previous visit. The day staff are nice and helpful, the night staff, not as much (example ahead). The rooms are very well looked after, organized and clean. The food is really good too. Now for the drawbacks: - The hotel promises Free Wi-Fi at the rooms, the quality however is very poor and sometimes even unable to connect, I first encountered this problem on my previous visit over 7 months ago, nothing was done to improve the situation, which resulted in me having to go down to the lobby whenever I needed to work. When I talked to reception they said they will restart the routers and explained that it may due to the quantity of users at the moment( full occupation) although the network should be planned exactly for this type of load with some safe margin for over users. - I requested a taxi to be ordered to pick me up from the hotel to the airport from the reception, I was told that the fair costs 300ZAR, when I checked directly with the Taxi company, a different one, the rate dropped to 220ZAR, a difference that makes you wonder... Ron
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, Canada

Heart of the city

Posted Nov 14, 2014
Old but well kept and renovated. The hotel leads right out to the market making it a great spot for shopping, caf├ęs and people watching. Also, it's only a block down from the Hop On Hop Off tour office. Only negative: shower drain was clogged.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Typical traveler's hotel

Posted Oct 23, 2014
This is a hotel devoted to handling large parties of international travelers - the rooms are functional, but nothing special, the cleaning was a bit spotty. The breakfast was included in the price but, since most of the groups tend to leave between 7 and 8am, it is almost impossible to get a table in the dining area during that time. Make sure to ask for a room away from the square, if you don't want to be awakened by the vendors setting up their booths. They seem to start about 5 am, and are required to tear them down every evening. Oh, and the Wi-Fi was rotten. On the plus side, the hotel is conveniently located, with many fine restaurants and shops within a few blocks, and it is about a 25 minute, relatively pleasant, walk to the waterfront area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa

Great location, great staff!

Posted Oct 8, 2014
Stayed at Inn on the Square twice during my visit to SA. Location great, near Long Street but not a noisy hotel. Fairly good African market right out front. Rooms smallish but completely adequate. Has great wifi connection in first room - in second it depended on where I was standing :-) Staff were exceptionally helpful when I stupidly left bag containing passport in cab. Very good value for money and would definitely return!
2 out of 5
Recommended
for Everyone
by A verified travelerfrom uae

Not good experience

Posted Sep 20, 2014
Only good location of hotel, rest all really bad pathetic , specially reception staff very bad in service, very non cooperative, very unfriendly, very non professional staff... Wifi is pathetic in this hotel and when u complain no one accept that it's not working well they continue argue with u and don't do any help. Rooms are very small tinny and bathroom are very small you can't stand in bathroom well even
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Quiet hotel in Cape Town but close to the action

Posted Sep 8, 2014
Pros: The pool/roof terrace is great and has a nice view of the city, Signal Hill and Lions Head.
Cons: I had no issues but one day my room hadn't been cleaned and I had to ask reception for housekeeping to come up.
Location: Central location right on Greenmarket Square where there's a daily market. Minutes from Long St for bars, restaurants etc.
Didn't have any problems whilst staying here. The room was a good size and comfortable and was good value. On one day there was no hot water in the morning which was a bit of an inconvenience but it was fixed by the evening. The reception staff and concierge were all very helpful. Made travel arrangements for me and helped me with storing and sending some parcels.
2 out of 5
by A verified traveler

Location good, but...

Posted Sep 2, 2014
Pros: Location, clean
Cons: Attentiveness of staff, hot water, speed to deal with problems
Location: Good - it's on Long Street.
... the staff were very slow and disinterested. I wanted to check in at the due time and my room wasn't ready. There 8 members of staff at reception but none of them seemed to care very much and I had to push to get a room an hour after check in time. I mean come on! You're a hotel - how hard is it to get a room ready for someone who has just flown 11 hours to reach your city? Lose 1 star. Second night - no cold water in the room. Cold shower - urgh! Lose 1 star. However they said that it would be fixed in an hour or two. 13 hours later and the water is still not fixed. Cold shower morning for me - Brrr! Lose another star. Hence 2/5
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Excellent location!

Posted Aug 18, 2014
Pros: The location is PRIME!
The best location ever! It is literally right out front of the square, where there is a daily flea market. It is within walking distance of many many restaurants, shops, etc. The hotel is safe, clean, and it has free wifi. I would definitely stay here again!
5 out of 5
Recommended
for Personal Event
by Liamfrom Ireland

Superb location

Posted Jul 22, 2014 on Hotels.com
Excellent hotel, superb friendly staff, great location. Well worth staying there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2014
Pros: location...........near hop on/hop off stop; on the Square
Cons: Staff rushed us through meals
Location: see above
Bathrooms are tiny; staff was helpful; internet station helpful