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Reviews of Tudor Hotel

3 out of 5
Tudor Hotel
153 Long Market Street, Cape Town, Western Cape

Reviews

7.6

Good

Rating 10 - Excellent. 60 out of 270 reviews" "
Rating 8 - Good. 119 out of 270 reviews" "
Rating 6 - Okay. 62 out of 270 reviews" "
Rating 4 - Poor. 16 out of 270 reviews" "
Rating 2 - Terrible. 13 out of 270 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
It was closed the entire time I was there and received no refund
Stayed 8 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was closed when we arrived. It was prepaid and I cannot get a refund from Expedia. DO NOT use this hotel and DO NOT use Exedia.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Very convenient! Staff was helpful and very polite.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was central to town and easy to walk to a lot of places. The staff at the Tudor hotel were excellent. Going above and beyond to assist in anyway they could. A very pleasant experience.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Very well sited, wthin walking distance of many places of interest (just as well, since public transport is non-existent). Staff could not have been more friendly and helpful.
Stayed 8 nights in Feb 2019

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 6 nights in Feb 2019

8/10 Good

Daryl

Liked: Cleanliness, staff & service
I like the location with it being in the center of the city and staff where helpful and the rooms where spotless. There where some negatives the hotel is showing its age and the WiFi kept working then not working
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Central location. So much to do nearly on the doorstep. Historical hotel in centre of historical city. Staff very friendly and helpful.
Stayed 12 nights in Jan 2019

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service, amenities
I liked the free breakfast and the central location.Staff had a hard time being at the reception and answering the phone at times.Room seemed outdated and old.
Stayed 3 nights in Dec 2018

6/10 Okay

Paul, Toronto

Business traveler
Liked: Staff & service
The Tudor is an old hotel that is centrally located. It is what it is. Don't go for an old three-star hotel and then complain that it is not a new five-star one. I have stayed here a number of times over the years and like the funky ambiance, but am seriously considering going elsewhere next time as my Wi-Fi experience was terrible. Wi-Fi that works in the room is not a novel concept and is something I must have when travelling to stay in touch with my office. I hate to see this, but if they cannot get this basic requirement right, I will simply pay more and go where I can stay connected.
Stayed 2 nights in Nov 2018
Response from Xanthe Vorster-Novello on Nov 30, 2018
Dear Paul, Many thanks for your review, We apologize for the WIFI being slow on the days of your stay, I will be looking into a new service provider for the WIFI however to date this has proven to be a little tedious as the location of the hotel effects this as well, I will however ensure that there is progress and the WIFI is sorted out for your next visit. Kindest Regards

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great ... a nice little hotel. Would stay again when we are in South Africa.
Stayed 4 nights in Jul 2018
Response from Xanthe Vorster-Novello on Sep 10, 2018
Dear Scott, Many thanks for your review, We are glad you liked our hotel and hope to see you again in the future. We have done many upgrades so it may see it a little different next time. Kindest Regards Xanthe Vorster-Novello The Tudor Hotel

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very noisy
The street around the hotel is very noisy - there is no rest during the night. The beds are hard.
Stayed 1 night in May 2018
Response from Xanthe Vorster-Novello on Jul 19, 2018
Dear Daniel, Many thanks for your review, The hotel is under new management and we are currently in the process of changing the beds to higher quality beds to ensure our guests the best rest during their stay. We are situated in the city centre and cannot do much about the noise in the area, being aware that you are booking a hotel in the heart of the city noise is inevitable. However as previously mentioned we are in the process of doing all that we can to ensure our guests have an enjoyable stay with us. Kindest Regards

8/10 Good

Alfredo, mexico

Liked: Staff & service
Old hotel recently refurbished. Central location fine during the day, dicey after dark (hookers, beggars, dopers, etc.) Would have preferred a less "interesting" neighborhood.
Stayed 3 nights in May 2018

8/10 Good

Caleb , Accra, Ghana

Liked: Staff & service
Nice hotel
Very centrally located... the night life in its environs is just ecstatic. Accessibility to various places, and oh, the market at the square, good place to find very affordable stuff to gift to people. Hotel is built with the antique set up. Nice and affordable place to stay.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
in central tourism area
slightly quirky older style hotel. Plus points were excellent friendly and helpful staff. Can be a bit noisy if your room is on the front street as the area is lively at night and in early morning when market stalls are being set up. Area feels fairly safe (at least, for a few blocks if you avoid alleys etc.) but there are constant street beggars who are very persistent around whole of central Cape Town - that's not a hotel issue though.
Stayed 10 nights in Mar 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value!
Wonderful, quaint hotel with excellent service and perfect location!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again!
Disgusting. Filthy. Shower leaks and breakfast was bad. Avoid this property like the plague!
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not feel like this was value for money. The bar is cosy but the breakfast was not well prepared. Staff are generally apathetic. Internet connection is highly unreliable.
Stayed 3 nights in Feb 2018

8/10 Good

kos, uk

Liked: Cleanliness, staff & service
conveniently placed hotel
Fabulous location, near to restaurants and Greenmarket Square, district 6. 10 minute uber to V&A.
Stayed 6 nights in Jan 2018

8/10 Good

omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

8/10 Good

Eline, London/Amsterdam

Liked: Staff & service, room comfort
Very friendly staff and good triple room
Very warm welcome by all staff members of Tudor Hotel. Lovely conversation upon arrival. Triple room was very nice; very good room size for 3 ppl and location is great as well. Even though in the centre, its a quiet room and we have had a good night of sleep
Stayed 1 night in Jan 2018

8/10 Good

Fiona, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to town
We stayed in this hotel for 5 nights. It is in an excellent location, staff are very nice (internet is slow).
Stayed 1 night in Dec 2017

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Loganayagie

Disliked: Cleanliness, property conditions & facilities, room comfort
More attention to detail needed.
The towls and bedding was torn and old. The furniture was worn-out. Gurtains did not work properly. The carper was dirty. Limited channels to choose from on the TV.
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at Tudor Hotel Cape Town
The staff were not helpful and also rude. The room was smelling bad mixture of cigarette and other smells. Booked for a double bed only given two single tinny beds yet I indicated that we are two. The Wi-Fi signals were very poor at the 3rd floor where I was staying, after 50MB the rest was ever on and off and I ended using my cell phone for internet. The only good thing there was the breakfast but the staff serving in the restaurant were manner less. I travel a lot in many cities in South Africa and abroad I have never been uncomfortable like I was at Tudor Hotel it just doesn't worth the money paid.
Stayed 2 nights in Oct 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, great service
Great trip on extended business visit. Hotel was clean, staff friendly, location excellent.
Stayed 12 nights in Sep 2017

8/10 Good

Cati, New York

Liked: Staff & service, room comfort
Good location
Older building, not very updated but the staff was very nice and helpful. Centrally located for tour pickups.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Wifi
Wifi in the hotel is terrible. Staff nice. Good location
Stayed 2 nights in Aug 2017

8/10 Good

Anjanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
This hotel is in a good location and the staff is helpful and friendly!
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveler

Disliked: Room comfort
Stayed 4 nights in Jul 2017

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very convenient location, Vilma was very friendly and helpful. Would happily recommend this hotel to others
Stayed 1 night in Jul 2017

8/10 Good

Gina, Newcastle Australia

Liked: Cleanliness, staff & service, room comfort
The Tudor Hotel in Cape Town
Was centrally located, can be noisy early with the market setting up close by. Overall great place to stay with excellent staff.
Stayed 4 nights in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Central hotel. Very nice staff always helpful
Love Cape Town and the activities that you can do in this beautiful city. The night is difficult due to poverty so i don't recommend to walk alone at night. The market near the hotel is wonderful ad friendly.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The Hotel needs to look at three key issues: 1Door Locks on Rooms were dodgy. They need to get a Card System like most hotels for the door locks. 2. I found cockroach in the bathroom. Red flag, that means Tudor has an infestation and hygiene issues. 3. The Breakfast buffet looked like a day old. The sausages look undercooked. The Tudor has a rich history in a prime location. Which sadly is now a red light for prostitutes. This will drive away business. Huge potential as it resides right next to Green Market square. However, it the above is not addressed, I don't see business growing.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
lots of roaches in hotel
there were in the bath room and the sitting area in the bedroom area

6/10 Okay

Lisa , Washington DC

Liked: Staff & service, room comfort
Conveniently located
The hotel had all the basics covered. Convenient to the hop on hop off bus, museums, and not too far from the waterfront. Breakfast was great. Room faced the square and was noisy. It was a bit run down, but it's an older building and the experience was perfectly fine.

8/10 Good

JJ, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the middle of Cape Town !
I love the whole experience, it's not a luxury hotel but I love the way the place is kept and looked after. I will go back again for sure !

6/10 Okay

The Traveller, Mount Lebanon

Liked: Cleanliness, staff & service
Great pleace to stay in SA' Mother City
Clean, in the heart of Cape Town... friendly staff.. good english breakfast & rich

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Excellent position; bood breakfast. Very nice staff

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
yes
perfect proximity for so many Cape Town must do's

8/10 Good

Oksi, Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with excellent location!
It was only 3,5 days, but I really enjoyed my stay there. Brilliant location, friendly stuff, clean room and nice breakfast - highly recommended!

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, big room and balcony near sites. Poor WiFi
Due to flight delays we missed a couple of days of our stay but while delayed in another country, we were able to email them and request that they not give away our room as it was over the NYE holidays. They were very quick in their responses and pleased to accommodate us. Very, very fortunate and grateful for their flexibility. Our second room floor was really lovely and large with an equally large balcony overlooking the street and corner of Greenmarket Square. The local area is very walkable and close to the sights/sites. Unfortunately, the television remote batteries were dead (it happens) but trying to find new ones was a challenge for the front desk (trying ones from a variety of other devices) and ultimately, it never ended up working and we had to change the channel manually each time. We are unsure if the limited channels were because of the lack of remote or that there really were only 4 channels: the Russian news channel and the sports channels. WiFi connection is very, very poor. You could try to use it in the room but it was very unreliable. We attempted to use it in the lobby but it was equally unreliable. The clerk reset the router but explained that difficulty with the connection was very common. The front desk clerk, meek but kind enough, could offer very little in ways of area details. Though she Googled a couple of things, we found that we relied on finding stuff on our own by trial and error.

4/10 Poor

bernard

Disliked: Cleanliness, property conditions & facilities, room comfort
We did 2 stays. The first room we got was somewhat small for 2 persons. The second one was bigger but not really clean.

8/10 Good

traveller, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, friendly hotel in a great location
Older hotel with a lot of character. Great location next to the big market. A bit of a walk to the waterfront but doable. Staff very friendly and helpful.

10/10 Excellent

Jenell, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, wonderful staff
Hotel was perfect location, safe area to walk around. Near to restaurants and cafes and open market. Hotel staff were fantastic and very helpful, felt they really cared about the guests. Included breakfasts were wonderful!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort