Indoor pool, outdoor pool, sun loungers

Reviews of Vineyard Hotel

4 out of 5
Vineyard Hotel
Colinton Road 1, off Protea Road, Newlands, Cape Town, Western Cape

Reviews

9.6

Exceptional

Rating 10 - Excellent. 505 out of 635 reviews" "
Rating 8 - Good. 104 out of 635 reviews" "
Rating 6 - Okay. 20 out of 635 reviews" "
Rating 4 - Poor. 4 out of 635 reviews" "
Rating 2 - Terrible. 2 out of 635 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy, Felixstowe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A must stay hotel. The garden and pool are superb!
Stayed 1 night in Mar 2024

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and pool at this property were lovely. The rooms were adequate- I prefer the ones with small balcony. Load shedding wasn’t really a problem - we had a/c at night and we were gone in daytime touring. The formal dining room had fabulous food and wines and we ate there every night they were open. The pm prior to leaving for our safari we ate on the patio informal and that was a huge mistake! I got fish poisoning from smoked snook. We had to leave for the airport at 0330 and there was no one in management to talk to so we left for our 2 weeks of safari. The first 3 days of mine were ruined due to being so ill. At one point the abdominal pain was so bad we considered the hospital. I was absolutely debilitated. When we returned to the hotel after our safari time for another 3 days prior to leaving Capetown, I explained what had happened - no remedy was offered- just took down the info for the chef! Very irritating and made me reduce my rating of this hotel as a result. Bfast buffet was wonders but service very bad - had to beg for coffee/ tea and refills.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem - so close to everywhere you want to be in Cape Town yet an oasis of calm. Staff fantastic, food great, especially Morii.
Stayed 3 nights in Feb 2024
Response from Lee-Ann on Mar 21, 2024
Hello Karen,Thank you so much for this lovely review and kind words about the team!Thrilled to hear you enjoyed our little hideaway.Best Regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Lee-Ann on Mar 21, 2024
Thank you, Jeffrey.Best Regards,

10/10 Excellent

Lesley

Liked: Cleanliness, property conditions & facilities
Had a great one night day , lovely room. With a terrace- great pool and gym
Stayed 1 night in Feb 2024
Response from Lee-Ann on Mar 21, 2024
Thank you, Lesley, for this lovely review! Thrilled to hear you had a wonderful stay with us.Best Regards,

10/10 Excellent

Kevin

Traveled with partner
vely food and excellent presentations. Be very careful of eating in the outdoor casual dining- I experienced fish poisoning from the smoked snook pie - deathly ill for 4 days after woke up after sleeping 2 hours with horrible cramping abdominal pain! I told the hotel on our second checking and all they did was apologize- I feel like we should have had compensation for loosing 4 days of my safari that cost 2500 per day US.
Stayed 3 nights in Feb 2024

10/10 Excellent

charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds
Stayed 8 nights in Feb 2024
Response from Lee-Ann on Mar 21, 2024
Hello Charles,You are so accurate! Thank you, appreciate the kind words.Best Regards,

10/10 Excellent

Colin James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lee-Ann on Jan 30, 2024
Thank you for this Colin!

10/10 Excellent

G A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial Grandery
Lovely old colonial hotel with charm and great pool and gym.
Stayed 5 nights in Dec 2023
Response from Lee-Ann on Jan 11, 2024
Thank you so much for this great review!Best Regards,

10/10 Excellent

Ankita

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 3 nights in Dec 2023
Response from Lee-Ann on Jan 11, 2024
Thank you so much Ankita for this great review!Best Regards,

10/10 Excellent

warren, Sugar Land

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel in a quiet area of Cape Town. The rooms are great, the staff is amazing, and the scenery is incredible. We really loved the breakfast buffet so make sure you get that included when booking. The only not-so-down sides are that it’s 20 minutes away from the CBD and some of the structures are showing a bit of wear (none of this affected the stay in the least)
Stayed 4 nights in Dec 2023
Response from Lee-Ann on Jan 11, 2024
Hello Warren,Thank you so much for taking the time to share your experience with us, thrilled to hear you had an amazing time with us! I will be sure to pass your dining comments onto our Restaurant management team.Best Regards,

10/10 Excellent

Kate

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great facilities and views of table mountain
Stayed 5 nights in Nov 2023
Response from Lee-Ann on Jan 11, 2024
Thank you so much Kate for this lovely review!Best Regards,

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff, beautiful grounds, excellent location. We came for a birthday celebration and want to thank the staff for their kindness in accommodating us. We thoroughly enjoyed our visit!
Stayed 1 night in Dec 2023
Response from Lee-Ann on Jan 11, 2024
Hello Pamela, Thank you very much for the great review and kind words about the team! We feel so honored to have had the opportunity to host such a lovely event.We hope to see you back soon!Best Regards,

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Vineyard Hotel was recommended by a friend for its proximity to Newlands Forest. This is only one of its charms. The grounds are beautiful—great for quiet walks, the restaurants are outstanding, the staff are friendly and accommodating. It is a renewing, relaxing, luxurious retreat in Cape Town.
Stayed 3 nights in Dec 2023
Response from Lee-Ann on Jan 11, 2024
Hello Pamela,Thank you so much for this great review and kind words about the team!I'm thrilled to hear you had a lovely stay with us and had the chance to enjoy all our beautiful facilities.Best Regards,

10/10 Excellent

James

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 1 night in Nov 2023
Response from Lee-Ann on Dec 5, 2023
Hello James,Thank you for the lovely review!We hope to welcome you back soon.Best Regards,

10/10 Excellent

KHALEEL, Birmingham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Nov 2023
Response from Lee-Ann on Nov 7, 2023
Thank you so much Khaleel for taking the time to share your experience with us.Thrilled to hear you had a wonderful time with us.Best Regards,

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an elegant, friendly place with superb service, delicious healthy food, excellent amenities and lovely gardens. I also was pleased to see the efforts towards reducing environmental footprint. Simply a wonderful place to stay!!
Stayed 1 night in Oct 2023
Response from Lee-Ann on Oct 20, 2023
Thank you so much Jacqueline for taking the time to share this lovely review and for the kind words about the team! We're thrilled to hear you enjoyed our lovely gardens and delicious food. We have a sustainability policy in place to help us limit our environmental impact, and as a Fair-Trade Tourism certified business, we have implemented many efforts to help make the world a cleaner, safer, and more sustainable place.We hope to welcome you back soon!Best Regards,

10/10 Excellent

Sascha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the best place I have stayed, looking forward to coming back!
Stayed 4 nights in Oct 2023
Response from Lee-Ann on Oct 20, 2023
Thank you so much Sascha for the lovely review!We look forward to welcoming you back soon.Best Regards,

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vineyard always delivers excellence
Vineyard is one of our favourite hotels - and we love staying there. It’s family friendly, exceptional service, great food - and the gardens are breathtaking
Stayed 2 nights in Sep 2023
Response from Lee-Ann on Oct 19, 2023
Hi Judy,Thank you so much for taking the time to share your lovely experience! Thrilled to hear you loved your stay with us and found the service exceptional. Best Regards,

8/10 Good

Nachshon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Lee-Ann on Nov 5, 2023
Thank you so much for the lovely review, Nachshon!Best Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vinyard is an excellent hotel, 5 stars on all accounts, staff, design, restaurants, service, total....!
Stayed 4 nights in Aug 2023
Response from Lee-Ann on Oct 18, 2023
Hi David!Thank you so much for the beautiful comments about our spaces, really pleased to hear you enjoyed your time with us.Best Regards,

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a truly great, classic, beautiful and affordable hotel. Recent remodel left a couple things in the room not quite working perfectly, but the staff is amazingly kind and supportive, and the hotel is exceptionally charming and and a great value.
Stayed 1 night in Aug 2023
Response from Lee-Ann on Oct 18, 2023
Thank you so much Larry for taking the time to share this lovely review! Thrilled to hear the team were able to assist you throughout your stay.We hope to welcome you back for more magical memories.Best Regards,

10/10 Excellent

Nikhil

Stayed 1 night in Jul 2023

10/10 Excellent

Lewis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worlds best hotels! Understated elegance, superb friendly service, Beautiful gardens. Hope it never changes. Only suggestion is some discreet handrails on some of the garden path steps which are a bit tricky for elderly people.
Stayed 3 nights in Jul 2023
Response from Lee-Ann on Oct 18, 2023
Thank you so much Lewis for the lovely feedback, thrilled to hear you enjoyed our beautiful garden walks. I will be sure to pass your comment onto our Horticulturist Manager.Best Regards,

10/10 Excellent

dingena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Roger

Stayed 2 nights in Jun 2023

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauty spot in Claremont
Not my first time at The Vineyard; always a great stay.
Stayed 4 nights in May 2023
Response from Lee-Ann on May 11, 2023
Thank you Simon, Thrilled to hear that you always have a great stay with us!Best Regards,

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with friendly staff.
Stayed 5 nights in Apr 2023
Response from Lee-Ann on Apr 26, 2023
Dear Carl,Thank you for the lovely feedback, so happy to hear you had a great stay with us and enjoyed our friendly team.Best Regards,

10/10 Excellent

Mikio

Stayed 1 night in Apr 2023
Response from Lee-Ann on Apr 26, 2023
Dear Mikio,Thank you for the 10/10 review!Best Regards,

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Lee-Ann on Apr 26, 2023
Dear DennisThank you for reviewing us, we really appreciate it!Best Regards,

8/10 Good

Nora

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Lovely old style hotel. Beautiful garden with pool. Loved the tortoises roaming the garden. A quick overnight stay for me but a place to linger longer. Maybe next time.
Stayed 1 night in Mar 2023
Response from Gillian on Mar 19, 2023
Dear Nora Thank you so much for the lovely feedback, really hope you can have that much deserved longer stay with us next time too.Best RegardsGillian

4/10 Poor

Michael, Williamstown

Stayed 3 nights in Feb 2023
Response from Lee-Ann on Apr 26, 2023
Dear Michael,Thank you for taking the time to rate your stay.Hope to see you back soon on your next trip. Best Regards,

10/10 Excellent

Francis

Stayed 3 nights in Feb 2023
Response from Lee-Ann on Apr 26, 2023
Dear Francis,Thank you for taking out the time to review us!Best Regards,

10/10 Excellent

marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay in the Vineyard.
Stayed 7 nights in Feb 2023
Response from Lee-Ann on Apr 26, 2023
Hi Marcia,I am so thrilled to hear you loved your stay with us!Best Regards,

10/10 Excellent

Kay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel set in fantastic gardens. The room was lovely as were the staff - nothing was too much trouble. Would love to return.
Stayed 2 nights in Feb 2023
Response from Lee-Ann on Apr 26, 2023
Dear Kay,Thank you for reaching out and sharing your experience, so happy to hear you enjoyed our beautiful gardens and lovely team.Hope to see you back soon on your next trip.Best Regards,

10/10 Excellent

John

Stayed 1 night in Feb 2023

6/10 Okay

Wendy

Liked: Cleanliness, room comfort
Returning guests - dusappointing stay
Arrived early, was assured room would be ready asap. Received a key at 2pm ( normal check in time) for a room that they knew was inferior to the room we had paid for. Manager very rude. Was finally given a key for the correct standard of room. No apology given, infact quite the opposite from the Manager. The patio in the room we were given needs some attention, room very noisy from passing guests and employees and every conversation can be heard from the customers in the bar/restaurant area. We have stayed a number of times previously and have recommended your hotel to friends and family. We are very disappointed.
Stayed 7 nights in Feb 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2023

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with stunning grounds incredible dining options super comfortable beds and rooms and the most friendly staff! We will absolutely be back we loved it here!!
Stayed 1 night in Feb 2023

10/10 Excellent

Chandru

Stayed 2 nights in Aug 2022

10/10 Excellent

Robert

Stayed 2 nights in Jan 2023

6/10 Okay

JESSICA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My time there was going great until we came from a day out and recognized that our belongs had been searched through. And to our knowledge some of our monies were taken. Was told that the housekeeper was the only person in our room that day. And she was relatively new. Was ask why didn’t I secure my belongings in the safe. But the safe was broken and I hid my belongings not excepting housekeepers to go through my dirty laundry where I hid it. Was told I would receive a SMS report in 48 hours well it’s been a week and still nothing. Was told there would be an investigation and I will be notified of the conclusion and I still have yet to hear from the property manager or management.
Stayed 7 nights in Jan 2023
Response from Gillian on Feb 3, 2023
Dear Jessica, Thank you for the review, I believe Wayne, our Security Manager has been in touch with you to provide you with the outcome. Just to clarify the sms would have come from SAPS and not the hotel. They do take quite long in many situations. I am so sorry for this. I know you have Wayne's contact details, so please feel free to reach out to him at any time.Best RegardsGillian

10/10 Excellent

Frederick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelieveable setting on the south side of Table Mountain. Wonderful staff. Cricket pitch across the street. Could be my favorite hotel in the world.
Stayed 3 nights in Jan 2023
Response from Gillian on Feb 3, 2023
Wow! Thank you, Frederick, that is quite a bold statement, we are honored.Best RegardsGillian

10/10 Excellent

Rory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
c
Stayed 1 night in Jan 2023

10/10 Excellent

Andrew James

Stayed 6 nights in Jan 2023

10/10 Excellent

Trudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been involved in selling luxury African travel for many years and this hotel was one of my very favourites. Would recommend it to everyone and I’ll use it whenever I’m in Cape Town. Excellent! Loved it.
Response from Gillian on Feb 3, 2023
Dear Trudy, Thank you for those lovely and kind words. Glad to hear that we are your hotel of choice in Cape Town.Best regardsGillian

10/10 Excellent

Ursula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Staff are amazing. Loadshedding in South Africa is a problem but hotel trying there best to accommodate.
Stayed 2 nights in Jan 2023
Response from Gillian on Feb 3, 2023
Dear Ursula, It has been a challenge, but we will keep putting more and more measures in place for Load shedding to ensure a Great stay.Best RegardsGillian

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tortoise hunt!
Your hotel is absolutely beautiful, loved the tortoises wandering around the wonderful gardens.
Stayed 3 nights in Jan 2023
Response from Gillian on Feb 3, 2023
Thank you Pamela, hope you found all 11 of them :-)Best RegardsGillian

10/10 Excellent

Michael

Stayed 13 nights in Dec 2022