Colinton Road 1, off Protea Road, Newlands, Cape Town, Western Cape
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The grounds and pool at this property were lovely. The rooms were adequate- I prefer the ones with small balcony. Load shedding wasn’t really a problem - we had a/c at night and we were gone in daytime touring. The formal dining room had fabulous food and wines and we ate there every night they were open. The pm prior to leaving for our safari we ate on the patio informal and that was a huge mistake! I got fish poisoning from smoked snook. We had to leave for the airport at 0330 and there was no one in management to talk to so we left for our 2 weeks of safari. The first 3 days of mine were ruined due to being so ill. At one point the abdominal pain was so bad we considered the hospital. I was absolutely debilitated. When we returned to the hotel after our safari time for another 3 days prior to leaving Capetown, I explained what had happened - no remedy was offered- just took down the info for the chef! Very irritating and made me reduce my rating of this hotel as a result. Bfast buffet was wonders but service very bad - had to beg for coffee/ tea and refills.
Had a great one night day , lovely room. With a terrace- great pool and gym
Lesley
Stayed 1 night in Feb 2024
Response from Lee-Ann on Mar 21, 2024
Thank you, Lesley, for this lovely review! Thrilled to hear you had a wonderful stay with us.Best Regards,
10/10 Excellent
Kevin
Traveled with partner
Feb 13, 2024
vely food and excellent presentations. Be very careful of eating in the outdoor casual dining- I experienced fish poisoning from the smoked snook pie - deathly ill for 4 days after woke up after sleeping 2 hours with horrible cramping abdominal pain! I told the hotel on our second checking and all they did was apologize- I feel like we should have had compensation for loosing 4 days of my safari that cost 2500 per day US.
Beautiful boutique hotel in a quiet area of Cape Town. The rooms are great, the staff is amazing, and the scenery is incredible. We really loved the breakfast buffet so make sure you get that included when booking. The only not-so-down sides are that it’s 20 minutes away from the CBD and some of the structures are showing a bit of wear (none of this affected the stay in the least)
warren
Stayed 4 nights in Dec 2023
Response from Lee-Ann on Jan 11, 2024
Hello Warren,Thank you so much for taking the time to share your experience with us, thrilled to hear you had an amazing time with us! I will be sure to pass your dining comments onto our Restaurant management team.Best Regards,
Outstanding staff, beautiful grounds, excellent location. We came for a birthday celebration and want to thank the staff for their kindness in accommodating us. We thoroughly enjoyed our visit!
Pamela
Stayed 1 night in Dec 2023
Response from Lee-Ann on Jan 11, 2024
Hello Pamela, Thank you very much for the great review and kind words about the team! We feel so honored to have had the opportunity to host such a lovely event.We hope to see you back soon!Best Regards,
This Vineyard Hotel was recommended by a friend for its proximity to Newlands Forest. This is only one of its charms. The grounds are beautiful—great for quiet walks, the restaurants are outstanding, the staff are friendly and accommodating. It is a renewing, relaxing, luxurious retreat in Cape Town.
Pamela
Stayed 3 nights in Dec 2023
Response from Lee-Ann on Jan 11, 2024
Hello Pamela,Thank you so much for this great review and kind words about the team!I'm thrilled to hear you had a lovely stay with us and had the chance to enjoy all our beautiful facilities.Best Regards,
This is an elegant, friendly place with superb service, delicious healthy food, excellent amenities and lovely gardens. I also was pleased to see the efforts towards reducing environmental footprint. Simply a wonderful place to stay!!
Jacqueline
Stayed 1 night in Oct 2023
Response from Lee-Ann on Oct 20, 2023
Thank you so much Jacqueline for taking the time to share this lovely review and for the kind words about the team! We're thrilled to hear you enjoyed our lovely gardens and delicious food. We have a sustainability policy in place to help us limit our environmental impact, and as a Fair-Trade Tourism certified business, we have implemented many efforts to help make the world a cleaner, safer, and more sustainable place.We hope to welcome you back soon!Best Regards,
Vineyard is one of our favourite hotels - and we love staying there. It’s family friendly, exceptional service, great food - and the gardens are breathtaking
Judy
Stayed 2 nights in Sep 2023
Response from Lee-Ann on Oct 19, 2023
Hi Judy,Thank you so much for taking the time to share your lovely experience! Thrilled to hear you loved your stay with us and found the service exceptional. Best Regards,
Its a truly great, classic, beautiful and affordable hotel. Recent remodel left a couple things in the room not quite working perfectly, but the staff is amazingly kind and supportive, and the hotel is exceptionally charming and and a great value.
Larry
Stayed 1 night in Aug 2023
Response from Lee-Ann on Oct 18, 2023
Thank you so much Larry for taking the time to share this lovely review! Thrilled to hear the team were able to assist you throughout your stay.We hope to welcome you back for more magical memories.Best Regards,
One of the worlds best hotels! Understated elegance, superb friendly service, Beautiful gardens.
Hope it never changes.
Only suggestion is some discreet handrails on some of the garden path steps which are a bit tricky for elderly people.
Lewis
Stayed 3 nights in Jul 2023
Response from Lee-Ann on Oct 18, 2023
Thank you so much Lewis for the lovely feedback, thrilled to hear you enjoyed our beautiful garden walks. I will be sure to pass your comment onto our Horticulturist Manager.Best Regards,
Dear DennisThank you for reviewing us, we really appreciate it!Best Regards,
8/10 Good
Nora
Traveled with family
Mar 17, 2023
Liked: Cleanliness, staff & service, room comfort
Lovely old style hotel. Beautiful garden with pool. Loved the tortoises roaming the garden. A quick overnight stay for me but a place to linger longer. Maybe next time.
Nora
Stayed 1 night in Mar 2023
Response from Gillian on Mar 19, 2023
Dear Nora Thank you so much for the lovely feedback, really hope you can have that much deserved longer stay with us next time too.Best RegardsGillian
4/10 Poor
Michael, Williamstown
Mar 6, 2023
Michael
Stayed 3 nights in Feb 2023
Response from Lee-Ann on Apr 26, 2023
Dear Michael,Thank you for taking the time to rate your stay.Hope to see you back soon on your next trip. Best Regards,
10/10 Excellent
Francis
Mar 3, 2023
Francis
Stayed 3 nights in Feb 2023
Response from Lee-Ann on Apr 26, 2023
Dear Francis,Thank you for taking out the time to review us!Best Regards,
Beautiful hotel set in fantastic gardens. The room was lovely as were the staff - nothing was too much trouble. Would love to return.
Kay
Stayed 2 nights in Feb 2023
Response from Lee-Ann on Apr 26, 2023
Dear Kay,Thank you for reaching out and sharing your experience, so happy to hear you enjoyed our beautiful gardens and lovely team.Hope to see you back soon on your next trip.Best Regards,
10/10 Excellent
John
Feb 16, 2023
John
Stayed 1 night in Feb 2023
6/10 Okay
Wendy
Feb 15, 2023
Liked: Cleanliness, room comfort
Returning guests - dusappointing stay
Arrived early, was assured room would be ready asap. Received a key at 2pm ( normal check in time) for a room that they knew was inferior to the room we had paid for. Manager very rude. Was finally given a key for the correct standard of room. No apology given, infact quite the opposite from the Manager. The patio in the room we were given needs some attention, room very noisy from passing guests and employees and every conversation can be heard from the customers in the bar/restaurant area. We have stayed a number of times previously and have recommended your hotel to friends and family. We are very disappointed.
Beautiful property with stunning grounds incredible dining options super comfortable beds and rooms and the most friendly staff! We will absolutely be back we loved it here!!
My time there was going great until we came from a day out and recognized that our belongs had been searched through. And to our knowledge some of our monies were taken. Was told that the housekeeper was the only person in our room that day. And she was relatively new. Was ask why didn’t I secure my belongings in the safe. But the safe was broken and I hid my belongings not excepting housekeepers to go through my dirty laundry where I hid it. Was told I would receive a SMS report in 48 hours well it’s been a week and still nothing. Was told there would be an investigation and I will be notified of the conclusion and I still have yet to hear from the property manager or management.
JESSICA
Stayed 7 nights in Jan 2023
Response from Gillian on Feb 3, 2023
Dear Jessica, Thank you for the review, I believe Wayne, our Security Manager has been in touch with you to provide you with the outcome. Just to clarify the sms would have come from SAPS and not the hotel. They do take quite long in many situations. I am so sorry for this. I know you have Wayne's contact details, so please feel free to reach out to him at any time.Best RegardsGillian
I have been involved in selling luxury African travel for many years and this hotel was one of my very favourites. Would recommend it to everyone and I’ll use it whenever I’m in Cape Town. Excellent! Loved it.
Trudy
Response from Gillian on Feb 3, 2023
Dear Trudy, Thank you for those lovely and kind words. Glad to hear that we are your hotel of choice in Cape Town.Best regardsGillian
Staff are amazing. Loadshedding in South Africa is a problem but hotel trying there best to accommodate.
Ursula
Stayed 2 nights in Jan 2023
Response from Gillian on Feb 3, 2023
Dear Ursula, It has been a challenge, but we will keep putting more and more measures in place for Load shedding to ensure a Great stay.Best RegardsGillian