I'm truly sorry to hear about the multiple room changes you had to endure during your stay. Experiencing issues like a broken shower handle and stained seats is unacceptable and certainly not reflective of the level of service we strive to provide.It's deeply concerning that these issues were not identified and rectified before you checked into the rooms. Your comfort and satisfaction are our top priorities, and it's clear that we failed to meet those expectations during your stay.I appreciate you bringing these matters to our attention, as your feedback helps us address and improve upon the areas where we fall short. Rest assured, I will personally ensure that these incidents are thoroughly investigated and that appropriate measures are taken to prevent them from happening again in the future.I understand that this experience must have been incredibly frustrating and disappointing for you, and I sincerely apologize for the inconvenience and discomfort it caused. If there's anything further we can do to make amends or if you have any additional feedback to share, please don't hesitate to reach out.Thank you for your patience and understanding, and I hope we have the opportunity to regain your trust and provide you with a much-improved experience during any future stays with us.

We extend our sincerest apologies for the unacceptable conditions you encountered during your recent stay with us. Your experience does not reflect the high standards of cleanliness and comfort that we strive to provide for our guests, and we deeply regret any inconvenience and discomfort this may have caused you.Rest assured, we take your feedback very seriously, and we are taking immediate action to address the issues you have brought to our attention. Our housekeeping and maintenance teams are conducting a thorough inspection of all areas of the hotel to ensure that proper cleaning and maintenance protocols are followed rigorously.We understand that this experience led you to cancel your stay with us, and we are truly sorry for the inconvenience you had to endure. Please know that we are committed to making the necessary improvements to prevent similar issues from occurring in the future.If there is anything else we can do to address your concerns or assist you further, please do not hesitate to reach out to us directly.Once again, we apologize for falling short of your expectations and hope to have the opportunity to welcome you back in the future for a much-improved experience.

We sincerely apologize for the series of disappointments you encountered during your recent stay with us. It is deeply regrettable that you had to switch rooms multiple times, experienced a lack of amenities during breakfast, and were subjected to unpleasant odors in our hallways.Please know that we take your feedback very seriously, and we are actively investigating the issues you have raised to prevent similar occurrences in the future. We are working closely with our housekeeping, breakfast service, and security teams to address these concerns promptly and effectively.Your comfort and satisfaction are of the utmost importance to us, and we are truly sorry for failing to meet your expectations on this occasion. We understand your decision to not return, but we hope that you will reconsider and give us another opportunity to provide you with the exceptional experience you deserve.If you would like to discuss your experience further or if there is anything we can do to regain your trust, please do not hesitate to contact us directly.Once again, we apologize for the inconveniences you experienced, and we hope to have the chance to welcome you back and exceed your expectations in the future.

I'm truly sorry to hear about your extremely disappointing experience at the hotel. It's distressing to learn that our quality rating did not accurately reflect the conditions you encountered during your stay. We deeply apologize for any inconvenience, discomfort, or frustration that you experienced as a result.Your feedback is incredibly valuable, and we take it very seriously. We will thoroughly review our quality rating system to ensure that it accurately reflects the current conditions of the hotel and provides guests with the information they need to make informed decisions.Additionally, we understand the gravity of your experience and share in your disappointment that our hotel did not meet your expectations. Please know that we take full responsibility for any shortcomings and are committed to making immediate improvements to rectify the issues you have highlighted.If there's anything specific you would like us to address or if you have any further feedback to share, please don't hesitate to reach out to us directly. We truly value your input and are dedicated to ensuring that all our guests have a positive experience when staying with us.Once again, we apologize for the distressing experience you had at our hotel, and we sincerely hope that you will consider giving us another chance to provide you with the exceptional service and accommodations that you deserve. Thank you for bringing these matters to our attention.

I'm truly sorry for the multiple issues you encountered during your stay with us. Your feedback regarding the absence of EV charging despite being listed as an amenity, cleanliness issues with the sinks and towels, and the limited breakfast availability is deeply concerning. Please accept our sincerest apologies for falling short of your expectations in these areas.Regarding the EV charging, we apologize for any inconvenience caused by the discrepancy between the listed amenities and the actual availability of EV charging facilities. We will investigate this issue and ensure that our amenities list is accurate and up-to-date to avoid any future misunderstandings.We also apologize for the cleanliness issues you experienced with the sinks and towels. Maintaining a clean and hygienic environment is a top priority for us, and we regret that we did not meet our standards in this regard. Our housekeeping team will be immediately alerted to address these concerns and ensure that all areas of the hotel meet our cleanliness standards.Additionally, we apologize for the limited breakfast availability and the inconvenience caused by it ending before 9 am without replenishment. We understand the importance of providing a satisfying breakfast experience for our guests, and we will review our breakfast service to ensure that it meets the needs of all our guests, including timing and replenishment of food items.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We will take immediate action to address these concerns and prevent similar incidents in the future. If there's anything else we can do to assist you further or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly.Once again, we apologize for the inconvenience and disappointment caused during your stay, and we hope to have the opportunity to regain your trust in the future.

I'm truly sorry to hear about the unacceptable experience you had during your stay. Your safety, comfort, and well-being are our top priorities, and it's distressing to hear that you encountered such difficulties, especially with your family and seniors in tow.The broken elevators are concerning, and I apologize for the inconvenience and anxiety they caused. I assure you that I will personally investigate the elevator issues and take immediate action to address them. Our guests should feel safe and comfortable using our facilities, and I deeply regret that this was not the case for you and your family.Additionally, I apologize for any attitude you encountered from our staff. Providing courteous and helpful service is essential to us, and I will address this matter with our team to ensure that all guests are treated with respect and professionalism at all times.Your feedback is invaluable to us, and we will use it to make immediate improvements to prevent such issues from recurring in the future. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly. Again, I apologize for the substandard experience you had during your stay. We appreciate your feedback and hope to have the opportunity to provide you and your family with a much-improved experience in the future.

Thank you for your feedback about the hotel. If there are specific areas where you believe improvements could be made, please let us know so that we can address them and strive for a better experience for our guests.

Thank you for sharing your feedback about your recent hotel stay.We're glad to hear that you liked the location, particularly its proximity to food chains. However, we apologize for the disappointing experience you had with our elevator service and front desk staff. Providing excellent customer service is a top priority for us, and we regret that you did not receive the level of service and friendliness you expected.We will address this issue with our team to ensure that our staff members exhibit a more welcoming and friendly attitude towards our guests. Your feedback is valuable to us, and we're committed to making improvements based on your comments.If there's anything else you'd like to discuss or if you have further feedback, please don't hesitate to let us know. We appreciate your input and strive to provide a better experience for all our guests.

Thank you for taking the time to provide feedback about your recent stay at our hotel. We are deeply concerned to learn about your dissatisfaction regarding the condition of the pillowcases and sheets in your room.Please accept our sincerest apologies for the subpar quality of the bedding provided during your stay. We understand the importance of clean and comfortable linens for a restful night's sleep, and we regret that we failed to meet this expectation during your visit.Rest assured, we have immediately addressed this issue with our housekeeping team to ensure that all linens are thoroughly inspected and replaced as needed to maintain the highest standards of cleanliness and comfort for our guests.Your feedback is invaluable to us, and we are committed to taking the necessary steps to prevent similar incidents from occurring in the future. We appreciate your patience and understanding as we work to rectify this situation.If there is anything else we can do to make amends for the inconvenience you experienced, please do not hesitate to let us know. Your satisfaction is our top priority, and we are dedicated to ensuring that you have a pleasant and enjoyable stay with us.Once again, we apologize for any discomfort or inconvenience caused, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

Lamento escuchar sobre tu experiencia negativa en el hotel. Tu opinión es importante para nosotros, y te pedimos disculpas por cualquier preocupación de seguridad o comportamiento no profesional que hayas encontrado durante tu estadía.Tomamos la seguridad y la protección de los huéspedes muy en serio, y investigaremos el incidente que mencionaste para asegurarnos de que se sigan los protocolos adecuados y se eviten tales situaciones en el futuro. Además, revisaremos la capacitación de nuestro personal para garantizar que todos los empleados brinden explicaciones claras y útiles a los huéspedes.Respecto a tu solicitud de reembolso, te recomendamos que te comuniques directamente con nuestro servicio al cliente o equipo de gerencia para discutir tus preocupaciones y solicitar un reembolso. Ellos podrán ayudarte más y abordar cualquier problema que hayas encontrado durante tu estancia.Lamentamos cualquier inconveniente o malestar causado y agradecemos tus comentarios. Si hay algo más que te gustaría discutir o si tienes más comentarios, no dudes en hacérnoslo saber. Valoramos tu opinión y estamos comprometidos a realizar mejoras basadas en tus comentarios.

Thank you for taking the time to share your positive experience at our La Quinta hotel. We are thrilled to hear that you have enjoyed consistent and exceptional stays with us, and we deeply appreciate your continued patronage.It brings us immense joy to know that our staff, particularly Carl, has made a lasting impression on you with their professionalism and warm hospitality. We are proud to have team members who go above and beyond to ensure that every guest feels welcomed and valued from the moment they walk through our doors.Your kind words serve as a tremendous motivation for our entire team to maintain the highest standards of service and guest satisfaction. We will be sure to pass along your compliments to Carl and the rest of our staff, as they will be delighted to hear of the positive impact they have had on your stay.At La Quinta, we are committed to continuously improving and providing exceptional experiences for our guests, and your feedback reinforces our dedication to excellence.Thank you once again for your glowing review, and we look forward to welcoming you back for another outstanding stay in the near future.

We sincerely apologize for the unacceptable cleanliness standards you experienced during your recent stay at our hotel. Your feedback regarding the cleanliness of the room, including the presence of a pubic hair on the bathroom door and dirty windows, is deeply concerning, and we regret any discomfort or inconvenience this may have caused you.Please accept our sincerest apologies for falling short of your expectations in terms of cleanliness. Providing a clean and hygienic environment for our guests is of paramount importance to us, and we are truly sorry for any lapses in this regard. We have immediately addressed these issues with our housekeeping team and reinforced the importance of thorough cleaning and attention to detail in all areas of the room, including windows and bathroom surfaces.We understand the impact that cleanliness has on the overall guest experience, and we assure you that we are taking immediate steps to rectify the situation and prevent such issues from occurring in the future.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We will use your comments to make the necessary adjustments and enhancements to ensure a more positive experience for our guests.If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact our guest relations team.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

We are deeply saddened to hear about your dissatisfaction with your recent stay at our property. Your feedback regarding your experience is concerning, and we sincerely apologize for any inconvenience or discomfort you may have experienced.We understand your disappointment, and we regret that we were unable to meet your expectations during your stay. Please know that providing a comfortable and enjoyable experience for our guests is our top priority, and we are truly sorry to have fallen short in this instance.We take your feedback seriously, and we will use it to address any issues and make necessary improvements to ensure a more positive experience for our future guests. We are committed to providing exceptional service and accommodations, and we apologize for any shortcomings you encountered during your stay.If there is anything specific you would like to share with us or if there are any additional details you would like to discuss, please do not hesitate to reach out to our guest relations team. Your feedback is invaluable to us, and we appreciate the opportunity to learn from your experience.Once again, we apologize for any inconvenience or disappointment you experienced, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

We sincerely apologize for the numerous shortcomings you experienced during your recent stay at our hotel. Your feedback regarding the slow service, breakfast issues, room cleanliness, and maintenance concerns is deeply concerning, and we regret any inconvenience or discomfort this may have caused you.Please accept our sincerest apologies for the delays and inconvenience you encountered with our service, particularly with breakfast not being ready on time and the limited food choices available. Providing a satisfying and timely dining experience for our guests is a top priority, and we apologize for falling short in this regard. Rest assured, we will address these issues with our food service team to ensure that breakfast is served promptly and that a wider variety of options is available to meet our guests' preferences.We also apologize for the cleanliness and maintenance issues you encountered in your room, including the ripped carpet, leaking faucet, and slow elevator. Maintaining a clean, comfortable, and well-maintained environment for our guests is essential, and we regret that we did not meet this standard during your stay. Our housekeeping and maintenance teams will promptly address these issues to ensure that our rooms and facilities meet the highest standards of cleanliness and functionality.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We will use your comments to make the necessary adjustments and enhancements to ensure a more positive experience for our guests.If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact our guest relations team.Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience or disappointment you experienced. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

We sincerely apologize for the dissatisfaction and inconvenience you experienced during your recent stay at our property. Your feedback regarding the cleanliness, payment process, and staff conduct is deeply concerning, and we regret any frustration or inconvenience this may have caused you.First and foremost, please accept our sincerest apologies for any lapses in cleanliness that you encountered during your stay. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard. Rest assured, we will address this issue with our housekeeping team to ensure that all areas of the property meet our high standards of cleanliness.We also apologize for any confusion or inconvenience regarding the payment process. It is never our intention to cause frustration for our guests, and we regret any misunderstanding that may have occurred. We will review our procedures to ensure that clear communication is provided to guests regarding payment methods and timing.Regarding the issue with your card being charged when you were told to pay at the property, we understand the frustration and inconvenience this may have caused. Our team will investigate this matter promptly to understand what occurred and take appropriate action to prevent similar incidents from happening in the future.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We will use your comments to make the necessary adjustments and enhancements to ensure a more positive experience for our guests.If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact our guest relations team.Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience or disappointment you experienced. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

Sharika,We sincerely apologize for the unacceptable conditions you encountered during your brief stay with us. It's distressing to hear about the presence of roaches, mold, and cleanliness issues in your room. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret that we failed to meet this standard during your visit. Your feedback is crucial, and we are taking immediate steps to address these issues to prevent similar occurrences in the future. We understand your decision to check out early and apologize for any inconvenience this may have caused. If there's anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please don't hesitate to contact our management team. Thank you for bringing this matter to our attention.

Ramon,We're deeply sorry to hear about your disappointing experience. Your feedback regarding the outdated facilities, cleanliness issues, and the quality of our breakfast is concerning and not reflective of the standard we aim to uphold. Additionally, we apologize for any interactions with our desk staff that fell short of your expectations. Please know that we take your comments seriously, and we will address these issues promptly to ensure improvements are made. Your satisfaction is our priority, and we sincerely apologize for any inconvenience or discomfort caused. If there's anything further, we can do to assist you or if you would like to provide more details about your experience, please don't hesitate to contact our management team. Thank you for bringing these matters to our attention.