Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom New York, NY

Run away! Steer clear!

Posted May 6, 2015
Pros: One staff member. And the free cookies they offered on Saturday.
Cons: Where do I start? The carpets, the room design, the furniture, the layout of the hotel, the breakfast, the towels, the view from 1st floor rooms...
Location: Location was not bad. Safe, Whole Foods nearby, central.
Oh my gosh. What a disappointment. I so wish I'd stayed elsewhere, as this place was shabby, dim, dingy, beige and rather depressing. Yeck. One of the staff members was outstanding, everything else was something I hope I forget very soon. Even the breakfast was awful. Steer clear!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Temecula

live up with their name, best.

Posted Apr 19, 2015
Pros: everything: cleanliness, helpful staff, proximity to the place we went.
Cons: i think they got every area covered, except need to expand.
Location: close to the beach, shopping area, food and gas.
Very helpful staff and accommodating, did not see any problem on my stay.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 17, 2015
Pros: Everything
Location: Easy access to freeways, restaurants and shopping.
We have stayed here several times. Very quiet, clean, nice breakfast.
3 out of 5
by A verified traveler

Staffing Priority Issues

Posted Apr 14, 2015
Pros: Room was spacious and clean
Team really needs to look at how they prioritize staffing. One morning, there were 4 working/standing at the front desk looking bored while 1 woman was trying to keep up with the entire breakfast effort. Then, in the afternoon evening during check-in times, there was 1 staff trying to keep up with all of the check-ins. Never felt welcome or appreciated here. Staff not rude, but not friendly either.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nm

Great location!

Posted Apr 9, 2015
Pros: Everything
Location: Walk to beach, shopping, restaurants
Friendly staff. Arrived early, they secured my luggage while I checked out the area. They gave me directions to areas of interest.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

Great value

Posted Apr 9, 2015
Pros: Lovely staff, one of the most comfortable beds around, huge clean room Cons: would have preferred to stay either closer to capitola (it was a 30 minute walk) or in downtown Santa Cruz (15 minute drive) Overall for the price it was extremely great value and very happy
2 out of 5
Recommended
for Everyone
by A verified traveler

Stay away from Capitola

Posted Apr 4, 2015
Pros: Nothing
Cons: Yeah, close down & move
Location: Advertised as close to beach but about 2 miles from beach
I checked into my room at 3:30. was so disappointed that I went for a drink. I was treated like of I was was a dollar sign. I had such a bad experience, I went back to that room, gathered my stuff, & walked away from a fully paid room & went elsewhere to spent my money. Even got a $36 ticket cause I didn't put more time on the meter within 15 minute of it expiring. I will NEVER AGAIN go to Capitola, & everybody I come in contact with will know this story
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2015
Cons: The sheets on the bed did not fit and kept How strange that an otherwise nice hotel would cut corners like this. Because of this, we'll never go back
It was bad because of the bed. When you end up sleeping directly on the mattress (because of ill fitting sheets) it ruins any positives.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Highland Ca

Convenient location. Lots to see and do.

Posted Feb 5, 2015
Loved the location. Close to Capitola and Santa Cruz Pier. The room was clean and comfortable. Really want the 411 on how to get one of those pillows! The staff went above and beyond to make us feel welcome. Kept thinking about the great coffee and croissant the rest of my trip. Definitely would stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Bathroom

Posted Jan 27, 2015
Pros: Clean, quite, close o town.
Cons: Bathroom, counter space
It is not good to have the sink in the bedroom area! Plus there was hardly any room on the counter to put your stuff, One sm chest to put cloth in an no room to put things on , because on the tv.