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Reviews of Fairfield Inn & Suites Santa Cruz - Capitola

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 738 out of 1008 reviews" "
Rating 8 - Good. 210 out of 1008 reviews" "
Rating 6 - Okay. 34 out of 1008 reviews" "
Rating 4 - Poor. 10 out of 1008 reviews" "
Rating 2 - Terrible. 16 out of 1008 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Derek Grell on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

carolyn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities
Outside of the 2nd floor ice machine which was out (and the walk to the other seemed like a mile), the hotel was fine. Parking was easy, but there is a median which prevents parking lot entrance on one side of the hotel. Staff was friendly, and room was adequate.
Stayed 1 night in Mar 2024
Response from Derek on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Christian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were so friendly and took great care of everything. The one I didn't like was that since our room was close to the housekeeping room we could hear and feel when they were doing laundry.
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michella

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024
Response from G on Mar 12, 2024
Thank you for staying with us!

10/10 Excellent

datrianna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff and the room is so nice!
Stayed 1 night in Mar 2024
Response from G on Mar 12, 2024
Thank you for staying with us!

10/10 Excellent

Kathleen

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Derek on Feb 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

BROOKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Derek on Feb 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Terje, Gold River

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay. Will book again next time we are in town.
Stayed 1 night in Feb 2024
Response from Derek Grell on Feb 25, 2024
Thanks for staying with us. We appreciate your feedback and look forwards to welcoming you back again.

10/10 Excellent

KAREN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the layout of the hotel and the decoration. It was spacious inside, even though it is not a large hotel. The Breakfast room was huge and the variety of choices excellent - scrambled eggs, bacon, sausage, cereal, bagels, and waffles with the usual choice of coffee or tea. The atmosphere was calming and gracious and the staff was always kind and helpful. I want to go back.
Stayed 1 night in Feb 2024
Response from Derek on Feb 13, 2024
Dear Karen, Thank you for the wonderful review of our special place on the California central coast. My staff and I look forwards to welcoming you back again soon.

10/10 Excellent

Joseph

Traveled with family
Great hotel! Quiet and clean. Great breakfast and coffee and we appreciated the locked parking garage.
Stayed 1 night in Feb 2024
Response from Derek on Feb 3, 2024
Dear Joseph,My staff and I thank you for your appreciated review. It sounds like our property provided you with a comfortable experience. We look forward to welcoming you back again.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from G on Jan 29, 2024
Thank you for staying with us.

10/10 Excellent

AURORA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from G on Jan 23, 2024
Thank you for staying with us.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, great pool, amazing free breakfast, free parking and walking to pleasure point
Stayed 1 night in Jan 2024
Response from Derek on Jan 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Felipe

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Derek on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cari

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karenm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give the cleaning staff a major thanks. They were very courteous and friendly.
Stayed 1 night in Jan 2024
Response from Housekeeping Staff on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Adourin

Stayed 1 night in Dec 2023
Response from FD on Jan 7, 2024
Thanks for staying with us!

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay
Enjoyed our stay. Great location. Spacious rooms. Free breakfast included with hotel fee. Great Hotels.com App, been using for years and very efficient and seamless with help in getting the right hotel booked.
Stayed 2 nights in Dec 2023
Response from Derek on Jan 30, 2024
Thank you so much for sharing the impressions of your stay in Capitola with us. We are all happy to hear that we lived up to your expectations and look forwards to welcoming you back again.

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Derek on Dec 27, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Gail

Everything was fine EXCEPT there was no hot water. The front desk told me one of the water pumps went out at the beginning of our stay and wasn’t sufficiently fixed to pump enough hot water. However, the hotel adjusted the price of the room for our inconvenience.
Stayed 2 nights in Dec 2023
Response from Derek on Dec 27, 2023
Dear Gail,Thank you so much for staying with us. We sincerely apologize for the water issue which occurred on a holiday where it was impossible to get a professional to assist us.My staff and I hope that this will not prevent you from coming back again in the future..

10/10 Excellent

Wing Kan

Stayed 2 nights in Dec 2023
Response from Derek on Jan 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Team on Dec 19, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Derek on Dec 7, 2023
Dear Anthony,Thanks for returning to stay with us once again. We appreciate your feedback and are sorry to hear that you did not enjoy your visit!

10/10 Excellent

Lumin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theyyou help me upgrade a room? It’s really big room
Stayed 2 nights in Dec 2023
Response from FD on Dec 5, 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it 100%
Great stay and amazing price. Located near everything and definitely worth booking.
Stayed 1 night in Dec 2023
Response from FD on Dec 5, 2023
Thanks for staying with us. We appreciate your feedback and look forwards to your next visit!

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting Santa Cruz!
Stayed 1 night in Dec 2023
Response from FD on Dec 5, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big rooms, clean and comfortable, great breakfast selection and all the required facilities needed for an easy and enjoyable stay.
Stayed 1 night in Nov 2023
Response from FD on Dec 5, 2023
Thanks for staying with us. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front Desk Team on Dec 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stacy T

Stayed 1 night in Nov 2023
Response from Front Desk Team on Dec 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Did a 3 night stay. Room was big and nice, little pull out couch, couldn’t find the refrigerator at first but realized it was “in” the dresser. Lobby was clean, look up and see the jellyfish. All the staff were friendly and helpful - Monique and Juana were great. We liked the secure garage parking. Great location - it was a toss up between here and the Best Western a block away, I can’t speak to that hotel but glad we stayed here and will be back.
Stayed 3 nights in Nov 2023
Response from Derek on Nov 28, 2023
Dear April,Thank you for staying with us for your visit to our area and also a thank you for choosing us rather than the Best Western. We are happy to hear that you had a great stay.

10/10 Excellent

CheeFah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Nov 2023
Response from Derek on Nov 22, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent venue for our family gathering
Very nice hotel for our family gathering
Stayed 3 nights in Nov 2023
Response from Derek on Nov 21, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dale A

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for our first visit to Santa Cruz!
Stayed 2 nights in Nov 2023
Response from Derek on Nov 22, 2023
Thank you for staying with us for your first visit to the Santa Cruz area. We hope that you all had fun and we also hope to welcome you back when you return.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front desk on Nov 21, 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front desk on Nov 20, 2023
We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

rosalynn

Liked: Cleanliness, staff & service, property conditions & facilities
I love the card with the FAQ written on it, like the internet password, check out time etc. That was a wonderful idea. 👏👏👏
Stayed 1 night in Nov 2023
Response from FD on Nov 13, 2023
Thanks so much for staying with us and the kind review, we appreciate it!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
This hotel was conveniently placed in a great area of Capitola. There were nearby coffee shops, surf shops and restaurants within walking distance. The hotel was clean quiet and had free parking in a gated garage under the hotel. We will definitely stay here again!
Stayed 1 night in Nov 2023
Response from Derek on Nov 10, 2023
Thanks for staying with us. We appreciate your feedback and look forwards to your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FD on Nov 6, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Cary

Traveled with family
Liked: Cleanliness, staff & service, amenities
The temperature of the shower water was barely warm to cold. Complained at front desk, but problem was unable to be fixed.
Stayed 2 nights in Nov 2023
Response from Front Desk Team on Nov 4, 2023
Dear CaryWe have had our plumbing contractor repair the issue with the hot water for that room and thank you for your appreciated review.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable, easy driving into Capitola and Santa Cruz. Monique was very helpful and friendly when we checked in. Breakfast was good. Easy walking to local stores and restaurants.
Stayed 3 nights in Oct 2023
Response from FD on Nov 3, 2023
Thanks so much for the review and choosing us for your visit, much appreciated!

10/10 Excellent

Robert

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Derek on Oct 31, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Shawn

Liked: Cleanliness
Would have been nice to know the bar was closed and was told it had been since Covid
Stayed 1 night in Oct 2023
Response from FD on Oct 30, 2023
We do apologize but do have it posted on all websites. Hope you give us another try otherwise, their are many local bars walking distance that are fantastic! Thanks for staying with us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Team on Oct 26, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Hallie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is great! No day old muffins here.
Stayed 2 nights in Oct 2023
Response from Derek on Oct 24, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Suet-Fei

Nice place to stay.
Stayed 1 night in Oct 2023
Response from Front Desk Team on Oct 21, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

JULIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing bear hotel Location staff breakfast . I will only stay here everywhere I go .
Stayed 5 nights in Oct 2023
Response from FD on Oct 17, 2023
Thank you for the wonderful review. Were glad you enjoyed your stay, hope to see you again soon!

4/10 Poor

Gary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from FD on Oct 15, 2023
Thanks for staying with us!

10/10 Excellent

Carolina

Stayed 1 night in Oct 2023
Response from FD on Nov 3, 2023
Thanks for staying with us!