Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
95% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Flexible

Posted Sep 28, 2014
Pros: Friendly staff. Clean decent sized room.
Cons: Shower drain extremely slow. We told them and I assume they'll fix it.
Location: Ocean
We had a reservation for a Friday night but plans changed and we needed it Thursday instead. No problem changing the date. We arrived early before official check in time and they had no problem with letting us get to our room early since it was already made up. Only negative is we weren't able to get the lower Thursday rate since it was booked through Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient, attractive ,quiet, comfortable

Posted Sep 18, 2014
My only problem was carrying the suitcase upstairs. I was initially offered up or down stairs when I didn't realize there was no elevator.
4 out of 5
Recommended
for Everyone
by A verified traveler from l

Posted Sep 17, 2014
Room was muggy and had a wet spot on the rug and we could figure if something was leaking.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Not Bad in Capitola

Posted Sep 3, 2014
Pros: Breakfast was plentiful
Cons: Carpets need to be replaced or at least cleaned
Location: Close to everything. Not walking distance, but 10 minutes to the Boardwalk, Capitola main street and beaches
The Hotel was o.k. It's old and needs rehab. Beds were comfortable but carpet is dirty, pool needed cleaning. I wouldn't spend a week here but one night was o.k.
1 out of 5
by A verified traveler

Posted Sep 1, 2014
Very disappointed I got there after 3pm and still had to wait for my room to be clean I shouldn't have to wait
5 out of 5
Recommended
for Everyone
by A verified traveler from Las vegas

nice and clean hotel

Posted Aug 26, 2014
Pros: We like the staff service, the location, the breakfast is good
Location: there is a nice small shopping center a cross the street is close to the freeway, to the Santa Cruz beach,35 miles from Monterrey Bay and Pebble beach
We really enjoy our stay, the staff service is great, very quiet and relaxing
5 out of 5
Recommended
for Couples
by A verified traveler

Wonderful layout and grounds

Posted Aug 20, 2014
Pros: The grounds
Location: Santa Cruz for a beach and boardwalk.
This hotel has three buildings, each with a few rooms up and down stairs, so it gives the feeling of being in a small hotel. The grounds are beautiful, like staying in a park. While the buildings are older, they are well cared for and the overall stay was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Mateo, CA

Clean, Comfortable, Affordable

Posted Aug 19, 2014
Nothing fancy here, but the hotel is clean and comfortable, and the location is central. A good option in otherwise pricy Capitola area.
5 out of 5
Recommended
for Everyone
by A verified traveler from grass valley ,ca

This was a very comfortable hotel

Posted Aug 17, 2014
Location: Close to Santa Cruz,and several beaches
this hotel was very comfortable staff very friendly and especially nice the whole facility was non smoking . We did have a room neighbor smoke outside room and we calle they were already aware of it through housekeeping. There is a car from Shadowcliff resturant which was very nice.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 3, 2014
The quality inn is a family friendly hotel. My family enjoyed the pool, continental breakfast and close proximity to Santa Cruz. Well worth the stay.