Service is extremely amazing and helpful. Kenan is an amazing part of the hotel who helped us a lot. Regarding room tidiness, it's, not the best. It has smells inside rooms, and ants (which was an unpleasant surprise). We spent time in two different rooms as we did two bookings - one room got water breaks, sow hen you shower its cold and next second hot and cold again. In second room was huge leak in the shower and we end up in the extremely wet floor. Again hotel team fixed all so quick for us, but our genuine suggestion would be to improve all bathrooms systems and do extra sanitizing for insects. Int his case hotel can be 10 out of 10. Great rooftop terrace for pictures and chill out time.