Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
1.0 Room cleanliness
1.0 Service & staff
1.0 Room comfort
1.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Charged for stay - but no one was there!!!Posted Nov 22, 2012
Our experience with Soleluna was very unfortunate. We booked this hotel the morning of our stay, but when we arrived, no one was there, despite being within the check-in time (we waited around 10 minutes, and kept ringing the door bell). Since it was low season and a small B&B, we moved on to try and find another hotel since it was late in the day. We sent the hotel an email explaining the situation, but we then received a very angry email back and were still charged for the night. I would strongly caution anyone from booking this hotel in advance. Also to note: I tried to leave the "cleanliness of room, comfort and condition" blank above, but the form wouldn't allow it. This rating should be only for the quality of the stafff and their service and the overall rating / recommendation.