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Reviews of Hotel Regina Cristina Capri

4 out of 5
Hotel Regina Cristina Capri
Via Federico Serena, 20, Capri, Campania

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 120 reviews" "
Rating 8 - Good. 55 out of 120 reviews" "
Rating 6 - Okay. 19 out of 120 reviews" "
Rating 4 - Poor. 12 out of 120 reviews" "
Rating 2 - Terrible. 9 out of 120 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

S

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t explain how dirty this hotel was! But i have pictures which I would love to share with Expedia. This hotel was full of mold everywhere specially room. We told management as soon as we checked in, we have been completely ignored! Staff weren’t friendly at all , didn’t help. Now we checked out and seeing a doctor because of my husband sever allergies to MOLD which we explained to them. But im holding expedia accountable since we trusted expedia to book. We never had such an sever issue with the cleanliness of a hotel, this was more than cleanliness. This was a safety health related issues. I wish I could upload pictures to review but im hoping expedia give the opportunity to share pictures at least with them. This is not acceptable, this is people’s health on the line! Refrigerator was broken, we told them they said they will fix it! Nothing! Literally they ignored everything. Even manager requested us to email him the pictures of molds in the wall/ceiling/bathroom , we did he just said thank you. Seriously?! Now my husband is severely sick and coughing so bad we are in Naples currently and looking for a doctor! We checked out this morning and not happy at all since the check in! I need expedia to email me so i can share photos of this horrible place!
Stayed 2 nights in Sep 2021

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Capri
Overall the hotel was what I expected from the pictures on the site .
Stayed 1 night in Dec 2019

10/10 Excellent

Maryke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't believe how central the hotel was. Lovely little pool, and view from our balcony. Can't wait to go back.
Stayed 1 night in Jul 2019

4/10 Poor

mike

Disliked: Cleanliness
Great location. Horrible soundproofing; the people in the room next door sounded really loud and they were talking normally!
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Stayed 5 nights in Jun 2019

8/10 Good

Aneta

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money for weekend exploring Capri
Great position, room big enough and clean, staff pleasant.
Stayed 1 night in May 2019

6/10 Okay

S M , London, UK

Disliked: Staff & service
Only good thing is location
The best thing about this hotel is its location and the small pool area outside but it stops there. The rest is pretty average, with poor service, sugary breakfast and facilities. No iron available for ironing clothes and their ironing service closes at 5. The staff doesn't speak much English. I booked through ebookers over phone after deciding to change from a different hotel that was already booked. I had to make a separate booking so had to use a different card for this change as I only had that handy. I was told the hotel charges in euros before arrival so if I wanted to change the card I would have to call the hotel directly. The first time I called the reception desk they asked me to call next day as reservations was closed, so next day I spoke to reservations. The lady over phone affirmed she changed the card details successfully. When I asked them to make sure they don't charge the wrong card and please delete the previous GBP card as my bank charges substantial fees for the transaction. The lady assured me that she was the one who charges the card and it was no problem. When we arrived at the hotel, I asked to see what card had been charged and of course it was the one I asked them NOT to charge. No explanation was given, no offer to reverse the charge and charge a different preferred card. The receptionist just shrugged and said there's nothing you can do about it. When we asked for the manager, he or she wasn't available. Nothing the next day either. Poor.
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

stacey, Dublin

Liked: Cleanliness, staff & service
Room with a balcony, great views..recommend

8/10 Good

Lori, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location/ nice terrazzo for drinking wine
Did not know what to expect but was very pleased with hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

Mary K, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in the heart of Capri
Lovely hotel located near enough for an easy walk to the main square and just steps from the Quisisana Hotel. Beautifully tiled floors, balcony overlooking the pool and friendly, helpful staff.

8/10 Good

Chadwick, Dallas

Liked: Cleanliness, staff & service
Enjoyable Stay
This hotel is in a great location. Not too far from the funicular which takes you to and from the marina to catch the ferry. The pool is small but nice with lovely lounge chairs, perfect for an afternoon nap. The rooms need updating for sure...but were quite large and ours had a nice balcony. The bedding was odd, but the bed was very large and served its purpose. Had a nice glass of prosseco at the patio restaurant. They brought a complimentary snack of peanuts and the best olives ive ever tasted. Free wifi worked well in outside areas. Overall, we really enjoyed ours stay.

8/10 Good

travel a lot

Liked: Staff & service
Boutique hotel
Rooms very very very small Get used to it But the area is nice nice nice nice Capri is a piece of Heaven

6/10 Okay

Alex, Newcastle

Liked: Cleanliness, staff & service, room comfort
Pointless pool!!!!!!
Stayed for 2 nights. In a nice location amongst the high end shops. Good distance from what we needed. However, this was supposed to be our comfort stop off on a tour of the amalfi coast. We saw ourselves relaxing by the big pool in the pictures. Turns out that pool was another hotel that that used to share with Regina Christina. They have their own pool now and it's completely pointless. It would be a bad kiddies pool. It's small! Very small and for some reason all the sides slope down to give enough room for one person to swim for about a metre as long as you have short arms and legs. Do not come for the pool.

8/10 Good

Chunlin

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Unfriendly staff. Poor wifi. My room is facing the street and it is very noisy. The place is relatively cheap in the island and you get what you pay for.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
OK stay
Bed was uncomfortable, room was dark when we entered, hotel staff was friendly some of the time.

10/10 Excellent

Brett D.

Liked: Cleanliness, staff & service, room comfort
Wonderful Sorrento Gem
The views of the Gulf of Naples and Mt Vesuvius from our room were incredible. This hotel is an architectural gem and the pool and gardens beautiful. We liked that this hotel is a little away from the crowded downtown and several of our favorite restaurants are a few blocks away.

10/10 Excellent

Louise, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay in December
We arrived early and as it was quiet we were able to check in sooner. The manager was very helpful providing us with details about what restaurants and sites were open and what to look at on the island. The room was large and overlooked the sea, although there was a building in front of it.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Moderate
Hotel staff friendly (except for a female staff). Breakfast (buffet) limited choice.

8/10 Good

John, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location and super friendly staff.

8/10 Good

John, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and super friendly staff
Great location and super helpful and friendly staff. I would definitely stay here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very clean, helpful staff, good location Good room size

8/10 Good

jeannie, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great location
Room was very comfortable. Cleaning staff very accommodating

8/10 Good

Vidic Scarlett

Liked: Cleanliness, staff & service, room comfort
Recommendable Hotel
Capri itself is a wonderful small town, hotel is surrounded by numerous nice shops, great restaurants, stunning sea view, marvellous little paths. Hotel staff very helpful, room clean though not big, but comfy. Only complaint is shower pressure quite weak but next room which accommodated other family members was having strong water pressure.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff
Hotel rooms were clean, and I loved the big terrace with the sea view. Staff were very friendly, I would definitly recommend this hotel.

8/10 Good

Russ, New Hampshire, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for a good price.
Overall, our experience was good. The staff was friendly and attentive; however, they were often hard to find. It was likely due to us visiting Capri in the offseason, but there wasn't regular staff posted at the front desk. We visited the desk 3 times (check-in and then twice to retrieve our passports) and there wasn't staff to assist us. The hotel was nice and was kept clean. We had a nice view of the coast from our room and they provided staff to bring our luggage straight to our room. The bed and room were comfortable. The room did show some signs of general wear but not enough to discourage us from staying there. The bathroom had a nice sized jacuzzi tub which was nice. The hotel was also nicely located near the Augustine Gardens which had some amazing views. I'd be happy to return to this hotel in the future. PS: There is no swimming pool.... I'm not sure why they provide pictures of one.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had a really bad experience when checking out.
So my husband and I stayed here on our honeymoon. We read a lot of really bad reviews but also some good ones. This was one of the cheaper hotels in Capri so we decided to stay here. We get to the hotel and it is very pretty. I don't know what the previous reviews were talking about shower caps not being provided (honestly, this is one of the most beautiful places on earth so who cares, also they provided them upon request haha) and other reviews said it was outdated. We thought the hotel was lovely. However, when we asked about a laundromat nearby, we were told there wasn't one. So we asked about the hotels laundry service. (we were in europe for a month and desperately trying to wash our clothes). The hotel desk clerk provided us with a bag and told us just to shove everything we could into it and give it to the maid. Later on, the maid also instructed us to "just put all of it into the bag". We knew it wouldn't be cheap but we had no idea! Upon checkout, we were presented with a 180 euro bill (keep in mind our hotel was already paid for before arriving). They itemized everything. What was presented as a flat rate situation turned into 8 euro per sock (single). We were upset and when we told the clerk that we were misinformed, he said that one of the staff members should have presented us with the itemized laundry "menu". But they didn't. We paid the bill and left, but thought that was no way to do business. Bummer. Laundry bill was more than the clothes cost.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed at this hotel many years ago on 3 separate occasions and enjoyed it. However, it has become very dilapidated. I would not recommend it to anyone, unless someone is looking for a "no frills" stay. There aren't even tissues or a shower cap or a clock in the room. The hotel is in need of maintenance.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regina Cristina was a basic hotel which we were generally happy with. Value for money was not great, but perhaps to be expected on Isle of Capri. Location was great. Breakfast was good.

8/10 Good

June, Austin, TX

Liked: Cleanliness, staff & service
Regina Cristina in Capri
The location of this hotel was fabulous. We had a wonderful view of the sea from our balcony and it was very close to the Garden of Augustus. The hotel service was very good, including assisting us with porters to get our luggage up the mountain from the port. Our only negatives were that the hotel is very old and need of some maintenance, specifically related to plumbing and airconditioning. Our airconditioner blew but did not cool very well. Although we were comfortable, the air was quite sticky.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
The worst customer service
The hotel is ideally located. That is is only positive statement that I can make. It totally lacked any quality customer service from most of the front desk staff. They failed to inform us about ANY of the amenities of the hotel. One front desk clerk on multiple occassions neither greeted us nor even looked up at us whenever we either left our key or ask for it....on 2 occassions he was on the telephone and left us standing there while he talked...did not acknowledge us. The physical condition of the hotel was poor. It was the most expensive on our trip, yet the worst customer service and physical condition. I would never recommend that anyone stay there...not worth the cost!! There was a waiter and the late night front desk clerk that seemed to understand the importance of customer service. The other employees could care less!

2/10 Terrible

Joseph, San Francisco

Disliked: Staff & service, property conditions & facilities, room comfort
A must not stay
We love Capri. Unfortunaly we had the worst experiance. The hotel ac didn't work and when we asked the front desk they told us it worked before and couldn't do anything. I asked them for a new room that was not possible. If you could sleep in a hot room and tolerate bad service this would be your place. I recommend paying the extra 50 euro to stay in a nicer hotel.

4/10 Poor

Radha, UK

Liked: Cleanliness
Disliked: Staff & service
Great location, shame about the rest
This is a basic hotel which just happens to be in a great location. It's clean and the breakfast is pretty good, but the customer service is lacking. The hotel do not explain the baggage system at all- but it entails someone at the Marina (who as it turns out is not affiliated with the hotel) calling out your hotel name when you get off a ferry and taking your bags off you. We were told we'd get our bags in 30 minutes- really it was an hour and a half. We also assumed we'd tip the guy when we got our bags. But, we actually got a bill for 18 euros at the end of our stay to our surprise. Which one could understand if this was an arduous task, however, we could have done this transfer ourselves! The fenuculare compartments are pretty spacious and as it happens the walk from the top to the hotel takes just 5 minutes. Our hotel room was ok but the TV did not work- but was not a great loss as we were not in Capri to watch Italian tv! There was a fair amount of noise on Saturday night but we were there during Easter weekend- not sure if it always like that at the weekend or not? So, in summary great location, shame about the rest!

6/10 Okay

Peter, UK

Liked: Cleanliness
Disliked: Property conditions & facilities
regina christina
a 60s hotel in the right location in Capri which is perfect if you simply want a bed (which we did) but clearly past its best and in need of re-furbishment. No compaints but no recommendations if that makes sense. It is an expensive island and as is we got value for money

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2020

10/10 Excellent

Fiamma, Roma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale molto gentile; Emanuela in particolare è stata veramente disponibile e cordiale. Allo stesso tempo anche il personale di sala è stato impeccabile. Consigliato vivamente per la posizione ottima sia perché permette di raggiungere la piazzetta in pochi minuti sia per l’eleganza delle stradine limitrofe. Unica pecca la mancanza di un phon abbastanza potente. Stanze ampie e confortevoli.
Stayed 3 nights in Aug 2020

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff and cozy
Everything was amazing!
Stayed 1 night in Sep 2019

10/10 Excellent

PEDRO ROGERIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo
Stayed 3 nights in Oct 2019

10/10 Excellent

Alcione

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel dos sonhos em Capri
Sensacional tudo!!!!!!!!
Stayed 2 nights in Sep 2019

6/10 Okay

Alexandre

Disliked: Staff & service
Hotel antigo, não se engane com as fotos
Hotel antigo em baixo estado de conservação. Café da manhã fraco. Nos dois dias que ficamos hospedamos chegamos no café da manhã as 9:30 e já estavam faltando diversas coisas que só foram repostas depois que pedimos e após isso fomos maltratadas pela equipe do hotel.
Stayed 2 nights in Sep 2019

8/10 Good

Elyzabeth claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Muy bueno todo en gral.Todo lo que prometen concuerda con lo que disfrutamos con la excepción de la piscina que por falta de tiempo no utilizamos.
Stayed 2 nights in Sep 2019

8/10 Good

Maral Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

SALVO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Capri 2019
Posizione stupenda !!! Tutto sommato buono hotel !
Stayed 1 night in Aug 2019

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

MI, tokyo

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
シャワーの出が悪くお湯にすると少ししか出ないので夏なのにとても寒かった。3人宿泊にも関わらずタオルが2人分だけ。フロントに電話をしても全く繋がらず困りました。エレベーターが狭く大きな荷物を持っていると1人しか乗れない。立地はTAXI降り場から10分弱でスーツケースを持っての移動は坂道もあり大変でした。荷物がない時は良い。
Stayed 1 night in Jul 2019

8/10 Good

Maja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the busy area
Very close to shops, square and funicolare (to the port). Small pool and pool area. Big room. Good breakfast.
Stayed 3 nights in Jul 2019