Ratings based on 7 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Business Travelersby Gustavo E Previde from Houston
close to business partnerPosted Mar 17, 2014 on Hotels.com
Stay was good as always. Unfortunately I experienced the same problem as happened in the past. When perfomring the check out, the front desk employee couldn't find the instruction from Hotels.com when clearly said that the room was already pre-paid. He suggested to charge it to my personal credit card again. Could you please talk to the hotel in order to solve this situation? Thanks
Comment from Hotel Management
May 24, 2014 by Ventas, Hotel Management
Mr. Gustavo, Our sincere apologies. We are working in this situation so the next time will not be repeated. Thanks for your comment, regards.
for Business Travelersby Tony Gonzalez from NYC
CaracanoPosted Jan 12, 2014 on Hotels.com
Recommendedby Fernando from Washington DC
Good choicePosted Jul 8, 2013 on Hotels.com
Nice hotel, friendly staff and clean rooms.
for Business Travelersby A verified traveler
Great Hotel, will stay againPosted Jun 15, 2013 on Hotels.com
Great Hotel. Breakfast included but quite challenging to get a table in the mornings. The restaurant area is too small for the amount of guest they have.
for Business Travelersby Maura from Washington DC
Posted Apr 29, 2013 on Hotels.com
Caracas is very expensive right now so the value for the money wasn't quite there. The Embassy Suites was clean and convenient to my business, but I would have preferred a location with more restaurants and dinner choices in easy walking distance. The hotel was nice enough and the people who worked there were lovely, but a few small things - my window wouldn't shut all the way so I heard a lot of traffic, and the coffee mugs in my room were not well-cleaned.
for Golfby A verified traveler
Posted Mar 2, 2013 on Hotels.com
The Check in was really hard 1 hour waiting because they did not recognize your registration code
for Personal Eventby A verified traveler
Posted Aug 15, 2012 on Hotels.com