Ratings based on 45 Verified Reviews

They paid and stayed. We double-checked.
2.3 out of 5
82% of guests recommend
2.5 Room cleanliness
2.4 Service & staff
2.5 Room comfort
2.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom São Paulo Brasil

Fuja!

Posted Feb 19, 2015
Pros: a hora de ir embora
Location: péssima localização
O hotel fica em lugar perigoso dentro de uma cidade perigosa que é Caracas. Está caindo aos pedaços, o atendimento é péssimo, as pessoas são mal humoradas e é muito caro para o padrão da Venezuela. Não recomendo nem para um inimigo.
1 out of 5
Recommended
for Getaway With Friends
by jeanfrom Paris

Aucune étoile !!!!

Posted Dec 9, 2014 on Hotels.com
UNE HORREUR!!! Je travaille en compagnie aérienne... Je n'ai jamais vu un hotel aussi minable et le staff d'une amabilité taux ZERO !!! Je ne le recommanderai JAMAIS.. Au final nous avons demenage pour le EUROBUILDING. Au petit-déj...RIEN..pas de thé... pas de beurre,,, rien !! N'ai jamais vu cela !!!!
2 out of 5
by L.Lopezfrom Colombia

The hotel is in a terrible maintenance condition

Posted Jun 6, 2014
Cons: Everything !!!!
-Staff is not willing to help, really disaponinting. -Water faucets at bathroom were in terrible state. They don´t do any maintenance. -Over all the hotel is in bad maintenance conduction. -Neighbour building is an invasion property, Very early in the morning (4:00a.m) you hear animal noises. -NOT recommended.
1 out of 5
by A verified traveler

de lo peor que me ha tocado en cualquier parte

Posted Feb 3, 2014
Pros: nada
Cons: todo
Location: vecindario peligroso
no le recomiendo ni le deseo a nadie que duerma en este hotel. aparte de tener un servicio horrible por parte de sus empleados es caro y son muy desaseados
3 out of 5
Recommended
for Everyone
by papi-Mateo

Posted Jan 22, 2014
Cons: It is tired and needs some attention
Location: do not go out a night. ask staff to call an official taxi if you must. This is not because the Hotel is bad, but Caracas is so dangerous now!
1 out of 5
Recommended
by Linofrom Rodrigues

Antigo, empoeirado e sem wifi no quarto

Posted Jan 18, 2014 on Hotels.com
Péssima estadia , o hotel é antigo , andei descalço no quarto depois do banho e quando olhei meus pés estavam pretos de sujeira, cheira a poeira , cama ruim . Eu estava usando a internet na recepção e meu filho de 17 anos e minha esposa estavam no quarto quando entra o funcionário sem bater na porta , dizendo que ia testar o controle , meu filho disse que ele mesmo testava , e pediu pra cara se retirar , minha esposa estava no outro quarto se trocando ( era um quarto duplo) .Passamos somente uma noite , para poder pegar outro voo de manhã cedo , nao recomendo se hospedar lá , recomendo outro hotel da rede : CUMBERLAND CHACAO, mais caro e bem melhor , ficamos nele na volta;
3 out of 5
Recommended
for Everyone
by RODNEYfrom SAN JACINTO, CA

THER HOTEL IS IN A MORE POOR PART OF TOWN BUT GOOD

Posted Jan 10, 2014
Pros: MOSTLY THE STAFF AND THEIR HELP WITH THE LANGUAGE.
Cons: BETTER BREAKFAST AND CLEAN THE STREETS.
Location: NICE RESTRUANTS BUT HARD TO FIND, CLOSE TO MOST THINGS WITH A $10 TAXI RIDE.
EXPEDIA MADE A ERRONOUS RESERVATION FOR THE 20-21 JANUARY 2014 AND I AM LEAVING THE COUNTRY 1-13-2014. I WILL DISPUTE THE CHARGE IF IT IS ON MY BILL. OTHERWISE EXPEDIA HAS BEEN GOOD FOR ME. I MOVED TO A LESS EXPENSIVE HOTEL "THE HOTEL" IN A VERY NICE MODERN PART OF TOWN AND AM MUCH BETTER PLEASED THAN THE CUMBERLAND. THIS AREA LOOKS LIKE SOMETHING FROM THE JETSONS. RODNEY GALLOWAY
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place but beware of the laundry service.

Posted Aug 9, 2013
I had a very nice week long stay at Cumberland. The room was clean and spacious, the staff was friendly and helpful, the complimentary breakfast was decent, and the view from the 17th floor was....well, I wouldn't say beautiful, but pretty captivating. My only regret was using the laundry service. I expected it to be overpriced, but the charges were nothing short of absurd. You can also easily get safe and reasonably priced taxi services right outside the main entrance, which is convenient.
2 out of 5
Recommended
by A verified traveler

água quente não funciona

Posted Jul 13, 2013 on Hotels.com
o banheiro do meu qurto não tinha água quente
3 out of 5
Recommended
by A verified traveler

Convenient but needs some work

Posted Jul 3, 2013 on Hotels.com
The stay was comfortable enough, but the hotel is in serious need of renovation. The elevators don't always work and are not sufficient for the hotel needs. The staff, though, are very pleasant, professional and helpful. I was there for business, so my requirements were satisfied.