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Expedia Guest Rating
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TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
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Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
In addition to an outdoor pool, Pestana Caracas Hotel And Suites provides a sauna and a fitness facility. Dining options at the hotel include a restaurant. A poolside bar is on site where guests can unwind with a drink. An Internet point is located on site and high-speed wired and wireless Internet access is complimentary.
This 4-star property offers access to a 24-hour business center, a technology helpdesk, and audio-visual equipment. Event facilities include a conference center, conference/meeting rooms, small meeting rooms, and banquet facilities. This Art Deco hotel also offers a concierge desk, complimentary newspapers in the lobby, and dry cleaning/laundry services. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).
Pestana Caracas Hotel And Suites is a smoke-free property.
Rooms
Pestana Caracas Hotel And Suites offers 181 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Flat-panel televisions come with cable channels and complimentary TV Internet access. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, double sinks, bathrobes, and makeup/shaving mirrors.
Guests can surf the web using the complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as speakerphones with voice mail. Additionally, rooms include welcome amenities and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
Room Amenities
Dining
Ribeira Brava - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.
Recreation
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
You may be required to sign in to verify your stay.
Showing 1 - 6 results (of 6)
“Extemely Unimpressed”
I had read mixed reviews on this hotel but decided to give it a try regardless. For only being 3 years old, it lacks maintenance and appears to be much older. The staff was friendly, however the service was not good. My room service was not only untimely, but also cold by the time I received it. My room had no clock and when I asked for a wake up call to get to the airport, it never came (and I missed my flight). The restaurant service was good, but the lounges were extremely slow, despite having enough staff and not very many customers. I was displeased with my overall experience. I would not recommend staying here.
“Poor internet connection”
Location of the hotel was good as it is very important to be in the safe area in Caracas. Small pool and poor internet connaction in the hotel were the two major disadvantages.
“Nice hotel”
Nice hotel in Caracas.
“Good choice in Caracas”
The hotel is very convenient, new and modern but the staff lack some customer service skills. They were a little slow at the check in and check out. The staff at the lobby bar should ask customers if they like something to drink and eat and not wait for the customer to order. Two things that I will improve are the business center and the room showers that use the european type telephone faucet.
“Nice trendy hotel, but lack of service”
In general a nice hotel with plasant modern design and comfort. owever, my biggest complain about the hotel is lack of personal service and friendliness of the employes The hotel seems to be heavily overstaffed of people practically doing nothing. The people in the recepcion were friendly in general, but reluctant to help advicing about general questions on tourist sights etc. Especially I will say that the staff of the restaurant and bar were very unfriendly. The staff didn't even greet the guests in the restaurant. At breakfast I noticed the staff was chatting together without paying attention to the guests. One waiter was surfing the internet on the hotel computer instead of serving the guests. My advice is to fire half the staff and keep the half the number, the training them to high attention to the guests, Mr.T
“Great location, great hotel 5 stars”
The hotel was great,however, the bathroom was very little and a little bit unconfortable.
TripAdvisor Traveler Rating:
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The preferred airport for Pestana Caracas Hotel And Suites is Caracas (CCS-Simon Bolivar Intl. of Maiquetia) - 20.7 km / 12.9 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
