Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom adelaide

Beautiful Hotel in the heart of the old city.

Posted May 12, 2015
Pros: Decor, ambience, aspect, amenity.
Cons: It was a shame that all the food on offer at the hotel was so expensive and incredibly rich. It would have been convenient to have had a light meal.
Location: You are right in the heart of the old city and as the sun goes down and most tourists have departed it is a lovely place to explore and spend time
From the arrival in the lower car park, and the trip by hotel car up to the hotel, we knew this would be special. What a lovely hotel. The grounds and gardens are lovely. The room was very comfortable and had casement windows overlooking the garden. We really enjoyed our stay here.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stunning hotel with views of the medieval city

Posted Apr 15, 2015
Absolutely wonderful stay beautiful hotel in the grounds of the medieval castle. Very clean very friendly. The little cobbled streets were amazing and just outside the hotel with fabulous courtyard restaurants
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Little Falls, MN

Elegance, warmth, and sophistication

Posted Apr 14, 2015
Pros: Everything. It was simply perfect.
Cons: I can't think of a thing.
Location: There are castles to check out. The train system is amazing so you can go on a day trip to Tolouse. But I would simply stay in the city and relax.
This is a destination hotel. Being at this hotel was a vacation experience in itself. From the moment I arrived at this lovely city I was treated like a treasured guest. All the staff was helpful, cheerful and friendly. The room was well appointed, and I loved the chocolate, in the shape of the castle, on my pillow at night. I spent quiet time in the garden, and wrote. I went to the Barbicane Restaurant, and have never had such a lovely dining experience. And then, just steps out the door lay Carcissonne itself. I gloried in the shops, the restaurants, the people, the castle, the history. I am definitely going back, and will be sure to stay here.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento CA

Such an amazing experience!

Posted Apr 6, 2015
Loved our stay at this amazing hotel. It is a memorable place stay. Very clean and staff was eager to please. When we arrived to check in there was a problem with our reservation bcz it did not show my daughter staying as well. The staff quickly changed our superior room reservation to a suite to ensure we were all comfortable. Would not hesitate to there stay again if i have pleasure to return to the region.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Posted Mar 12, 2015
We had an extremely lovely experience what was noted most was that the staff were uterly pleasant and more than helpful a smile goes a long way and nothing was too much for them any request was dealt with immediately and we did not feel that we could not ask for more we had a wonderful time and we will tell our friends and family to enter this experience
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Fantastic atmospheric hotel in Carcassone old city

Posted Feb 22, 2015
Pros: The staff was excellent and the whole atmosphere of the hotel which is very much in keeping with the city.
Cons: We have nothing to suggest as everything was excellent.
Location: Visiting the palace and the Basilica St Nazzaire and generally walking the ramparts and the streets of Carcassone is a wonderful experience.
We had a most enjoyable if short stay in the Hotel de la Cite in Carcassone. The hotel is very atmospheric, very beautifully converted from the Bishop's Palace and keeping with the atmosphere of the old city. The staff was excellent- especially the reception. The room was very well appointed and comfortable. The whole experience in Carcassone and at the hotel was fantastic and we would stay there again if happening that way!
5 out of 5
Recommended
for Couples
by Guyfrom Lyon

Super séjour

Posted Jan 27, 2015 on Hotels.com
Hotel très bien placé. Chambre confortable. Très bon accueil.
5 out of 5
Recommended
for Families
by TOMOHIKOfrom バルセロナ

期待を裏切らない素晴らしいホテル。レストランの予約も忘れずに。

Posted Jan 24, 2015 on Hotels.com
シテの中にある5つ星ホテルとあって、雰囲気、快適性、清潔感、スタッフの方の対応、どれをとっても申し分ありませんでした。期待を裏切らない素晴らしいホテルだと思います。オフシーズンということもあり、比較的安い価格で泊まることができました。ただ1つ心残りは、ホテルのレストランが予約満席で別のレストランで夕食をとらざるを得なかったことです。ホテル予約時にレストランも予約されることをお勧めします。
5 out of 5
Recommended
for Couples
by Anthonyfrom Tarbes France

Our special occasion.

Posted Jan 14, 2015 on Hotels.com
My wife going through Cancer treatment was treated with the utmost dignity the staff and our meal prepared special by the Chef was of the highest merit.We will be back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Le rêve de dormir dans les murs de la cité...

Posted Jan 9, 2015
Début Janvier, une nuit très agréable, mais j'aimerai tenter l'expérience en étè pour pouvoir vraiment profiter du magnifique jardin et de la terrasse avec vue sur les remparts...