Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Special property

Posted Sep 16, 2014
Lovely hotel. Great grounds. First class rooms and tolitries. I thougth for 400 dollars nightly that the rooms should have Nespress coffee makers rather than instant coffee.
4 out of 5
Recommended
for Couples
by A verified traveler from hertfordshire

Lovely hotel with stunning position

Posted Sep 1, 2014
Pros: Position and good facilities. Lovely breakfast in a really pretty garden location
Cons: It was all very nice
Location: Great location in a very pretty place
Comfortable room and lovely pool and gardens. Also super views across the city The staff were extremely helpful when we left a valuable item in the room by mistake.
4 out of 5
Recommended
for Couples
by A verified traveler from honolulu

Great location to see the medieval city.

Posted Aug 25, 2014
Pros: The young man at the front desk with a great smile and the surprises they left in the room on the 2nd and 4th night.
Cons: Pool better heated. More variety in hot food at breakfast.
Location: See medieval city, visit Narbonne and eat oysters at Meze.
Garden nice but pool too cold but the remainder was pleasant. Breakfast had no variety at all fom day to day. Breakfast and desk staff very helpful.
5 out of 5
Recommended
for Couples
by Peter from Calgary, Canada

A spectacular experience!!

Posted Jun 26, 2014
Pros: Everything.
Cons: No suggestions for improvement. It would have been great to have dinner there but we were there outside the peak season, so I understand the closure.
This is one of the best hotels we have ever stayed in. The room was wonderful. The staff were very helpful and courteous. The restaurant was closed for dinner on Tuesday and Wednesday when we were there but we had breakfast in the hotel and that was excellent. The garden is an oasis of quiet after a day of sight-seeing. I would recommend this hotel to anyone. A truly wonderful experience and the highlight of our visit to France.
5 out of 5
Recommended
for Couples
by Jacky from Colchester, Essex

My retirement celebration

Posted Jun 23, 2014
Pros: Everything
Cons: Don't rely on the porters to get your luggage to the bus stop/taxi rank on time: Take it yourself: it's not far.
Location: Medieval Carcassonne is a wonderful city - a unique city break experience. Don't waste your time visiting the new city.
I took my daughters, their partners and my partner to this fabulous hotel to celebrate my retirement. The hotel was almost faultless and the city wonderful. They treated me to dinner in the hotel restaurant which has 1 Michelin star: an unforgettable experience. Go there soon before everyone else finds out about it! Jacky
4 out of 5
Recommended
for Everyone
by Fretful from England

Weekend in carcasonne

Posted Jun 22, 2014
Pros: Location & view from hotel garden.Very elegant.
Cons: Reduce the cost of eating there.
Location: walks around th e castle
Great hotel, good location. Too expensive to eat in!
5 out of 5
Recommended
for Everyone
by Kath from Manchester

Superb hotel in the centre of the city

Posted Jun 1, 2014
Pros: The location is excellent, right in the centre of the mediaeval city. Everything about this hotel was great.
Location: Carcassonne is a beautiful place, there are plenty of sights to see in the city itself, the new part of the city is also very nice.
Such a beautiful hotel, the staff couldn't have been more helpful, the room was lovely; clean and well kept, and the setting was just amazing. The gardens and pool were very nice, the food in the restaurant was superb. I can't fault it. I will definitely be going back there. Brilliant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Worth the cost

Posted May 31, 2014
Pros: The staff is friendly and helpful. The location and views are amazing.
If you're going to Carcassonne, it's worth the extra money to stay at Hotel de Cite. The room was spacious, clean and the location could not be better. The outdoor terrace and pool are perfect when you just want to relax after a long day of exploring. The staff is very helpful and friendly. One even recommended a restaurant in downtown which as good the Michelin rated restaurant in the facilities but half the price. It's also great if you want to explore the city at night. If I return to Carcassonne, I would stay here again.
5 out of 5
Recommended
for Everyone
by Stacie from Cheshire

Great hotel!

Posted May 28, 2014
My husband and 18 month old son have just spent 3 nights in this impressive hotel. The location is perfect for exploring and the grounds and views are beautiful. The staff were very helpful. The porters even more so taking us back and forth to the car park and sorting all our luggage. The cocktails are amazing too. Would definitely recommend this hotel.
5 out of 5
Recommended
for Families
by Linda from Seattle

Magnificent Hotel

Posted May 19, 2014 on Hotels.com
Absolutely wonderful! Champagne upon arrival. Library bar cozy and elegant. Upgraded us to corner suite...quiet and very spacious. Comfy bed! Staff friendly and helpful! Pricey but worth it! Park in secure parking area for hotel guests and get picked up and driven into city.