Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travelerfrom Singapore

Excellent location near the train station

Posted Oct 28, 2014
Pros: Conveniently sited between the train station and the town's main streets and tourist areas.
Stayed only one night and arrived and left by train. Staff were very helpful. Despite early check-out and having a late train out of town, we felt well-rested in the large spacious lobby and excellent rest room facilities. There's also a pool table and grand piano if you are so inclined.
4 out of 5
by Johnfrom London

Lots of character

Posted Aug 26, 2014 on Hotels.com
Used for a two day stay to visit the Cite. Hotel has lots of character - especially the reception etc. Rooms basic but OK, breakfast was not great
2 out of 5
by A verified travelerfrom edinburgh

Disappointing hotel, definitely not a 4 star

Posted Aug 15, 2014
Pros: Nice staff, clean.
Cons: Sort out mould, don't stuff too many people into a room.
Location: 20mins walk from main site. Area around a bit rough for children.
Very cramped room, a lot of mould on bathroom ceiling, dodgy area for families in the evening.
4 out of 5
for Everyone
by A verified travelerfrom wigan

Excellent location

Posted Jul 2, 2014
Nice grand french hotel. Yes a little old but still worth the visit. Reception very friendly and helpful as were restaurant staff. Located centrally. Good enough selection for breakfast and restaurant at night was very good.. Visited Narbonne for a day which is also worth the visit.
5 out of 5
by Cambridgefrom Cambridge

Carcasonne a great city

Posted Jun 16, 2014 on Hotels.com
Hotel is really old and you can feel the history everywhere. It has seen better days but the plus is that you get character and big rooms if your prepared to accept its not a Marriot type hotel. The lady and gent on reception were fantastic. They seemed a little frosty but once you share a smile and have a conversation they were exeptional in their willingness t help and have a joke with you. They really helped the stay and were nothing like a number of the other contributers have mentioned. Location is great in that its a steady 20 min walk from the citadel. Carcasonne is everything I hoped it would be and more.
5 out of 5
for Personal Event
by A verified traveler

great staff

Posted Jun 11, 2014 on Hotels.com
Hotel is so close to the station just across the bridge room was lovely and staff were very friendly and helpful loved the old grandeur of this hotel!
4 out of 5
for Couples
by A verified traveler

Spacious Room

Posted Jun 7, 2014 on Hotels.com
This was our 1st hotel outside of Paris. This hotel is a former rail station and now conveniently located close to the new rail station. The room was huge with high ceilings and more the size of posh suite in Las Vegas. The decor is old and in need of renovation, but very clean and comfortable. We had the double twin bed which gave us plenty of room. It was nice to see an elevator. It was a quiet and peaceful night. The next morning was Sun so many shops were closed, but we found a flea market and laundromat to wash our clothes. Its about a 15 min walk to the bridge with views of the Cite.
4 out of 5
for Everyone
by felicityfrom cumbria

Centre town position close to station and canal.

Posted Jun 3, 2014
Pros: An old fashioned building which has not been messed about with The staff
Cons: Access was difficult. Steps up to the main entrance.
Location: Very close to the beautiful canal du midi for cycling, walking or boating. The medieval town was a 15 minute walk. Very interesting.
An hotel of faded glory, with some interesting history. Whilst there I was hospitalised, The manager was very helpful.
5 out of 5
by emmafrom r

beautiful, relaxing and great location

Posted May 28, 2014 on Hotels.com
It was lovely winding stair case made out of marble, if you like history this is it.good location easy to find 25 min walk from castle. And 5 mins from shopping and yummy bakeries. Kind honest staff who posted my dress after leaving my dress behind, one down fall no milk in rooms for coffee....... but cafes are great. Try La boef 3 min walk away restaurant incredible steaks, i am a girl and this was bliss. Nothing from outside no ushering in but it doesn't need it.
4 out of 5
for Couples
by Gordonfrom Belfast

Friendly, efficient service

Posted May 25, 2014 on Hotels.com
Whilst the Terminus is past its best it still retains a charm and, importantly, it is very clean & comfortable with particularly friendly & efficient staff. We had a room overlooking the park rather than the main road which ensured a quieter environment for a night's sleep. Would stay again.