Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
50% of guests recommend
3.2 Room cleanliness
2.8 Service & staff
2.8 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Nikki from Mid Wales

Location is great to explore Swansea and Cardiff.

Posted Apr 21, 2014
We were pleasantly surprised, the place was clean and tidy inside. The Staff were pleasant and the breakfast was very good. I would stay again, I would say that the curtains in our room seemed a throw back from the 70s, which was a shame, because the decor looked like it had recently had an overhaul. The bar meals we had were lovely and we didn't have to wait long. Booking in and out was smooth and fault less.
2 out of 5
by Rob from France

Desperately needs an update.

Posted Aug 22, 2013
Pros: Leisure club, breakfast.
Cons: See above.
Location: The hotel is very handy for the lovely coastline from Ogmore to Southerndown. Also the dunes of Merthyr Mawr are nearby. Avoid Bridgend town centre!
To start with I have to point out that our stay conincided with a heatwave in S Wales so the lack of air conditioning or in fact any type of through ventilation in the room was a major negative. It was impossible to sleep as it was so hot. Things were made worse by the fact that come 4 am, noisy seagulls descend on the bins behind the hotel and the freight trains begin to move on the nearby railway line. Had we been able to keep the window closed and sleep then this would be a better review. However the weather had no impact on the fact that the room and most of the common parts are in need of updating. I can't remember the last time I saw such an old TV, the floorboards creak and the decor is very 80s chintz. Unfortunately we left an Iphone charger in our room when we checke out but despite repeated calls to the hotel, this has not been found even though I described exactly where it was left. On the plus side the leasure club is nice and the breakfast is good value.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, lovely pool

Posted Apr 28, 2013
Great hotel, lovely spa facilities, upgraded as it was my birthday. Would definetley stay again in future. We ate in the bar both nights meals were lovely and very well priced.
1 out of 5
by Graham from Northampton

Go somewhere else. You'll be glad you did.

Posted Nov 29, 2012
Pros: Leaving!!
Cons: First impression from the staff, that was expertly maintained throughout.
Location: Easy to find, poorly kept entranceway to grounds and car park overall.
From beginning to end a painful experience. It took 4 minutes of standing at the unmanned reception desk to get checked in, mainly because of the three staff in the office chatting about personal issues and ignoring me, even after looking in my direction several times. A different staff member then arrived and tried to charge me again even though the room had been paid for weeks earlier. The room itself was mediocre. The hotel is obviously in need of a revamp and much of the decor is tired and worn. The famous character/personality of Best Western hotels is not evident through this, it is not quirky, it is in need of reinvestment. The best example of this is the old tube TV in the room that sits in the corner and hums into life, but cannot be viewed from your bed because its trolly sits to low to be seen. Closely followed by the rock hard, poorly sprung bed. My rooms lights kept failing and I had to take trips to reception to get it sorted out. (once the duty manager had been called, 5 minutes had elapsed and he arrived whilst still putting his tie on) Each day I needed to get my room key reactivated as it kept locking me out. The shower head wouldn't move up or down, meaning that anything north of my stomach was out of luck. And when you tried to turn the shower off you had to fight with a tap that didn't want to turn. I've resisted temptation to refer to this as a Fawtly Towers style experience, but why not. After all it was one.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Aug 27, 2012
Only stayed 1 night, but food ok, and was a pleasant stay, reception was willing to help with anything, and polite. All in all, nice place to stay. Only one thing, whilst enjoying food, all we heard was kids from the pool running up and down past the bar and reception area, with just towels on, wet, and making noise, where was the parents, and where were the staff to stop it.
2 out of 5
by A verified traveler from Leicester

Far from 'Best'

Posted Jun 19, 2011
At check-in I was not greeted, merely asked 'name'?; I was allocated room and told down the corridor on the right; not told where facilities or where breakfast was to be taken; found room to be good size but bed was awful, springs felt as though they were protruding through what was left of the mattress; cobwebs where present all around the room; the television was small and lower than bed so couldn't be watched when in bed; when I enquired as to whether there was another room was told simply 'no'. Not good for the rate paid. Would not recommend.