Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from swansea

Old and dated

Posted Sep 12, 2014
Very nice hotel, but very dated rooms. As we opened the door to our room you could see that the room was very dated with what looked like old fashioned curtains and old wooden mirrors that were put in any place with no thought about the lay out of the room. The bed was two single beds zipped together to make a king size, during the night we both ended up rolling in to the middle where the zip was. The shower had low pressure could as do with a good clean and the wall paper in the bathroom was peeling away. The towels had a very strong burnt smell to them. The changing rooms for the pool were also very dated. Not worth the money.
4 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk

Comfortable hotel, pleasant staff. Value for money

Posted Sep 9, 2014
Used the Copthorne hotel near Cardiff for an overnight stay while on business. We found the location perfect for our needs, the hotel was comfortable and quiet, and the staff very nice and went out of their way to help. Onsite bar and restaurant are set with lovely views of the hotel lake that has a few resident ducks. On the first floor is a swimming pool with an spa, sauna and a well equipped gym. It was a great experience and would definitely use this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler from shropshire

Fabulous hotel.

Posted Sep 3, 2014
Although a little older everything was as great as when it was first built. Watched the ducks and heron on the lake. Morning walk around it. Leisure facilities and new spa very friendly and Joe the breakfast manager so helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler from neath

Lovely hotel, room perfect. Shame about spa!

Posted Aug 26, 2014
Welcoming check in, plenty of car parking space, room clean and spacious with a comfortable bed. Staff very helpful and attentive. However, the spa needs some serious attention, the jacuzzi was broken and changing rooms were dirty and lots of lockers were broken, as we were only staying one night and this was disappointing as we had checked in early to use these facilities.
3 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Few days away !

Posted Aug 24, 2014
Pros: Everyone is so friendly especially Angela at breakfast.
Cons: Decor outdated !
Location: Although situated near a busy roundabout the hotel is setback and doesn't suffer from traffic noise. Near to several superstores and Barry.
We always stay here when visiting family and friends.
3 out of 5
Recommended
for Everyone
by A verified traveler from Bicester, UK

Nice hotel, very comfortable

Posted Aug 16, 2014
I enjoyed to be in Cardiff and stayed at this hotel
2 out of 5
by A verified traveler from uk

10 mins drive to centre

Posted Aug 6, 2014
Not 4 star standard, towel & phone had hair. Room service did not clean bathroom floor properly. Breakfast time understaffed & food took forever to re-fill as only 1 guy re-filling. Instead of a king size bed for a couple they joined 2 twin beds. The grounds are lovely, easy to get to the bay or centre, ample car park & lake is pretty.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent value for the money

Posted Jul 30, 2014
Made even better because our cricket team won on Saturday and Sunday!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel very convenient place to stay for us.

Posted Jul 28, 2014
Pros: Have stayed before & enjoyed it.
Location: Location means it's a short drive into city centre.
Staying in hotel as only a short drive from family. Friendly helpful staff. Good to be able to use swimming pool and there is a very short walk around lake and near to some shops if required..
4 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire

Good hotel for an overnight stay

Posted Jul 28, 2014
Pros: Near to motorway and good service.
Location: The hotel is near a shopping centre and McDonald's so easy for sandwiches etc
Staff are friendly. Hotel looks a little tired in places and if there is a big party in ask what time they are doing breakfast. Close to Cardiff and the motorway so very handy.