Ratings based on 572 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom swansea

Hilton hotel cardiff

Posted Dec 16, 2014
Pros: Central location
Location: Excellent location. Live bar near by.
Excellent facilities. Bed really comfy. Staff very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oberhausen

Sehr schönes Hotel im Centrum

Posted Dec 9, 2014
Pros: Vom check-in ,Bedienung Zimmerservice/Restaurant bis hin zum check-out bekommt das Hotel/Personal 100%! Selbst meine Kinder waren begeistert!
Cons: Alles Perfekt!
Location: Das Hotel befindet sich im Centrum,man kann alles super zu Fuß erreichen!
Das Hotelpersonal ist sehr freundlich und hilfsbereit.Dieses Hotel kann man wirklich mit gutem Gewissen weiterempfehlen. Ich werde dort bestimmt wieder hinfahren.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Carmarthen

Nice hotel in the city centre

Posted Nov 22, 2014
Pros: Location was superb and good value for money
Cons: Cheaper car park charges!
Location: Near all main tourist attractions of the city.
Booked this hotel a few months ago as overnight accommodation to see a concert in Motorpoint. Added bonus to see the the greatest rugby team in world, the All Blacks were staying in the same hotel. Great hotel, prime location opposite Cardiff Castle, near to the shopping centre and plenty of good restraunts near by.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Swindon Wilts

Highly recommended

Posted Nov 11, 2014
Pros: Everything, location, atmosphere, excellent room and facilities
Cons: Nothing, stay as it is.
Location: Central to shops, castle, pubs and restaurants.
Great staff, nothing to much trouble.Ease of booking in and out. Added bonus was the Australian Rugby Team were staying there the same weekend
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Nov 6, 2014
Pros: Location
Stayed here as went to a show at motorpoint arena, just a short walk away. Our room was lovely & overlooked Cardiff Castle. Parking is expensive with them at £20 & they take your car & park it , then drop off when required. Bathroom large & spacious with lots of lovely hot water. Food in bar was good as was breakfast. Would defiantly stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Reading PA

Cardiff Hilton/Cardiff UK area

Posted Oct 16, 2014
Pros: cleanliness Well looked after Great staff central location great lobby
Cons: Tile on bathroom floor needs a re grouting /touch up it spots--it happens in high traffic areas, have the same problem at home.
Location: Shopping-behind you Cardiff castle-right next door taxi and bus stands right outside Cardiff bay area
This hotel rocked! Had the best time of ANY hotel I have stayed at. Staff was friendly and attentive to needs without being pushy. One woman working in the breakfast area one morning overheard us talking about the temp which was in centigrade(were Americans). She went to the kitchen where they had a Centigrade and Fahrenheit thermometer and came back to tell us that it was about 65-70 degrees F. She did the same thing the following day. She was not asked by us to do this. Well, I had to complement her to her boss who said it was good to hear positive feedback and he would tell her of our kind remarks . Maybe she will get employee of the month or something. A Concierge helped us with getting a taxi and suggesting things off the beaten path for us to see(traditional Welsh village known as St. Fagans). The hotel is beautiful and right in the heart of the city center with all the shopping and dining places you could ever need. A door man heard that we were packing up to leave and asked if he could hail a taxi for us but we told him the following day, not now. He said to just stop at the main desk and they will get one for us ASAP.
Comment from Hotel Management
Oct 23, 2014
Thank you for your first class review following your visit to Cardiff. Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback. I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future. Kind regards Louisa Stride PA to General Manager
Comment from Hotel Management
Oct 22, 2014
Thank you for your first class review following your visit to Cardiff. Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback. I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel good location

Posted Oct 13, 2014
Staff were very friendly and helpful. The rooms were lovely. Big disappointed the jacuzzi bubbles weren't working but everything else was very enjoyable. Would stay here again.
Comment from Hotel Management
Oct 15, 2014
Thanky you for your review. I am very sorry to hear that the jacuzzi was not in working order during your visit but I am so pleased that you enjoyed everything else . I do look forward to your next visit. Kind regards Louisa Stride PA to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Ideal for birthday treat

Posted Oct 5, 2014
Pros: friendly and helpful staff everything we'll presented good service
Location: city centre hotel located across from Cardiff Castle and city centre shops
Booked to coincide with concert at Motorpoint arena as birthday treat for my husband. Staff really helpful and even went to the trouble of providing a surprise small birthday cake in the room which was very thoughtful. Had just mentioned when booking in it was for a birthday. Lovely room and fab bathroom. Excellent breakfast. Would recommend this hotel and would consider staying again for a similar treat
Comment from Hotel Management
Oct 15, 2014
Thank you for your first class review following your visit to Cardiff. Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback. I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Clean hotel close to all amenities.

Posted Oct 1, 2014
Excellent hotel in the middle of the city close to attractions and concert venues. Friendly, helpful staff. Hotel is very clean in all areas. A very wide range of choice at breakfast.
Comment from Hotel Management
Oct 15, 2014
Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback. I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom devon

Centra to everything in Cardiff

Posted Sep 29, 2014
Pros: Location,facilities
Location: Central to theatres venues football and rugby and clubs , restaurants
Very good weekend of food drink and Riverdance. Ooh and shopping
Comment from Hotel Management
Oct 15, 2014
Thank you for your great review. It was our pleasure to welcome you as our guest. I do look forward to your next visit. Kind regards Louisa Stride PA to General Manager