Ratings based on 634 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Excellent Stay

Posted Apr 26, 2015
Pros: My room
Cons: nothing
Location: The centre of the city over looking the castle
I had an excellent stay at the Cardiff Hilton. My comfortable room was very quiet, with no noise from outside. There was a large king sized bed and a large bathroom with bath and a separate shower. There was a wide choice at breakfast and the iced lychee juice was an added bonus. I booked in advance at a competitive price and I would recommend this hotel to others who want to stay in the centre of Cardiff, close to the main shopping area. All of the staff were friendly and polite.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Amman, Jordan

Heart of Cardiff

Posted Apr 23, 2015
Pros: everything
Cons: Free Wi Fi in the rooms
Location: in the heart of Cardiff shopping district right next to Cardiff castle.
Fancy hotel with excellent facilities; very helpful staff; central location; very comfortable spacy rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good central location

Posted Apr 13, 2015
Nice hotel, in a good central location. Rooms were comfortable but we had to move to another room as the noise from the street on a Saturday night was too loud to sleep - that was no problem at all for the hotel and staff were helpful and accommodating.
Comment from Hotel Management
Apr 20, 2015 by Louisa Stride, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. I am so sorry to hear that had to be moved to another room due to external noise and for any inconvenience this caused to you both. I do hope that we will have the opportunity of welcoming you back in the near future. Kind regards Louisa Stride PA to General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wales

brilliant location

Posted Mar 30, 2015
Pros: location
Cons: noise from basement carries up the atrium
Location: central for everything in Cardiff
room a little tired e.g. carpets needed cleaning and some broken bits
Comment from Hotel Management
Apr 20, 2015 by Louisa Stride, Hotel Management
Thank you for your review of our hotel. It was very disapointing to read your feedback and we will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Kind regards Louisa Stride PA to General Manager
1 out of 5
by A verified travelerfrom belfast city

Very Disappointed Customer!

Posted Mar 28, 2015
Their are loads of hidden charges, poor service and very dirty room. Wifi is worth £15/night and the parking is £22/day. The bedsheet that was wet with my son's pee was not change. And the Staff are not very accomodating.
4 out of 5
Recommended
for Families
by A verified travelerfrom Rugby

A place to go

Posted Mar 23, 2015
Pros: Value for money, location and staff.
Cons: Some areas need to be upgraded, specially on ground floor, also spa and gym look a bit old, but nevertheless they were ok.
Location: Smashing! Could not be in a better place. Well, yes, inside the castle but it is forbidden. It is fantastic.
Nice location, excellent staff, reasonable price, bed size a bit small but room clean and confortable. Parking service great, restaurant fantastic, toilets on ground floor need maintenance. We were celebrating my wife's 40 birthday with our two daughters and we will keep this experience in Cardiff for ever in our memories. Compared to other top hotels worldwide need some facilities to be upgraded. Again, staff are amazing. A place to go and enjoy.
Comment from Hotel Management
Apr 20, 2015 by Louisa Stride, Hotel Management
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards Louisa Stride PA to General Manager Hilton Cardiff
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Posted Mar 3, 2015
Pros: Everything
Cons: Did not find anything that needed improving.
After a long day of travel it was nice to check in and find friendly faces behind the check in desk. Staff was very helpful, they went out of their way to help me. would stay here again.
Comment from Hotel Management
Mar 18, 2015 by Louisa Stride, Hotel Management
A big thank you for your review your feedback regarding the welcome by our reception team was really fantastic to read and I do hope that we will have the pleasure of another visit soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom monmouthshire

Good Horel close to all city attractions

Posted Mar 1, 2015
Very comfortable stay. Good breakfast. Excellent location.
Comment from Hotel Management
Mar 18, 2015 by Louisa Stride, Hotel Management
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards Louisa Stride PA to General Manager Hilton Cardiff
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bristol

Excellent position

Posted Mar 1, 2015
Pros: Spa facilities very good. All hotel staff warm and friendly. All areas clean, amazing bathroom and really comfortable bed.
Cons: breakfast could be a bit warmer although food was good quality, large tea pot for one tea bag so tea very weak. only one toaster working properly.
Location: very good position within easy reach of stations and shopping centre, castle and museums.
Excellent facilities, knowledgeable friendly staff and very comfortable bed.
Comment from Hotel Management
Mar 18, 2015 by L Stride, Hotel Management
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards Louisa Stride PA to General Manager Hilton Cardiff
2 out of 5
by A verified travelerfrom Swansea

Disappointing

Posted Feb 24, 2015
Pros: Good location in the city centre. Nice pool. Nice public areas.
Cons: Sound proofing. Drinking water in the rooms. Free wifi
Location: It's smack bang in Cardiff city centre - so everything is on your doorstep
Yet another disappointing Hilton. Such a fantastic brand, I always expect something special - but all to often the hotels do not live up to expectation. The room was comfortable enough, but the was a lot of noise from the bar across the street (open to 2am on a Wednesday night) - some kind of more effective double glazing or sound proofing is required. Also, surely its not too much to expect a free bottle of water in a hotel of this standing (or even a vending machine from which to buy the same). At 11pm after a very long day, the only option was expensive room service or a trip to the bar myself. And Hilton should know that having to pay for wifi is positively archaic and seems mean when one is paying such a lot for a room. My recommendation would be to stay in the Park Plaza.
Comment from Hotel Management
Mar 12, 2015 by L Stide, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.