Ratings based on 657 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wiltshire

A really good stay overall, great facilities.

Posted May 18, 2015
Pros: Location, location. Directly opposite the castle, great decor, good pool and gym. Room had a great view and despite facing a major road was quiet.
Cons: Food
Location: Cardiff Castle, great shops and entertainment
We had a good stay, hotel generally excellent. A little understaffed in the bar, but they knew it and apologised so that is fine. Biggest niggle the food, breakfast absolutely excellent, dinner less so. Bruschetta is a tried and true, and very simple, concept. Why then try and do it differently, under toasted bread, of the wrong type- needs to be hearty and rustic, properly toasted, rubbed with a clove of garlic, a little salt and then either drizzled with good oil and served like that or topped with sweet, juicy tomatoes and basil. What we got bore no resemblance. The wrong bread, no garlic, no oil apart from a slight puddle on the play, topped with a shaving of raw courgette, just awful. If you want to serve that, don't call it bruschetta, cos it ain't! Also we asked a waitress about a dish, she had no clue what it was, how can you serve food if you don't know what it is. Little things but should be done better to match the rest of the hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom spain

car park

Posted May 17, 2015
Pros: all ok
Cons: tell us that you charge £22 per night and cannot park on site
Location: very good
hotel ok car parking was £22 per night bit over the top
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom 日本

カーディフ城や市街地が近く便利なホテルです

Posted May 7, 2015
Location: カーディフ城は思ったより見所が多いのでおすすめです。 非常に綺麗な街なので歩くだけでも楽しめますよ。
カーディフ城や市街地が目の前にありものすごく便利です。 スーツがいる旅行だったので、アイロン台とアイロンも常備されているのはすごく助かりました。
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Friendly staff

Posted May 5, 2015
Pros: Central to town and had parking Facilities
Cons: No Issues
Great for a night away in Cardiff . Central to the city centre with all it has to offer
Comment from Hotel Management
May 13, 2015 by Louisa, Hotel Management
A big thank you for your fantastic review. Our pleasure to have you as our guest in the Hilton Cardiff and we do hope to have the opportunity of welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Excellent

Posted May 5, 2015
I thought the standard was excellent and the staff were very helpful. Anything I needed the staff went out of their way to fulfill my needs. Thank you
Comment from Hotel Management
May 13, 2015 by Louisa, Hotel Management
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards Louisa Stride PA to General Manager Hilton Cardiff
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mid Wales

Stylish hotel convenient to city centre shops

Posted May 4, 2015
Staff were extremely helpful and professional. Cleanliness was of high standard, swimming pool, sauna and steam room were excellent and location was fantastic for popping out to city centre; shops and castle very concenient. Excelkent experience and our children loved it too!
Comment from Hotel Management
May 13, 2015 by Louisa, Hotel Management
Thank you for your review following your visit to Cardiff with your family. I really do appreciate your very kind comments and I am very happy to read that you enjoyed your stay and the facilities of the hotel and the Children loved it ! Look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom LLantrisant

Posted May 3, 2015
Stayed for one night For Judgement Day at the stadium on the 25th April. Lovely Hotel and Staff were very helpful. Breakfast the next morning was a great selection of cooked, cereals' and a great continental selection.
Comment from Hotel Management
May 5, 2015 by Louisa Stride, Hotel Management
Thank you for taking the time to share your experience. It is great to read your lovely feedback regarding the hotel and I am glad that you found the team to be very helpful. I do hope that we will have the opportunity of welcoming you back in the near future. Kind regards Louisa Stride Guest Assistance
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Excellent Stay

Posted Apr 26, 2015
Pros: My room
Cons: nothing
Location: The centre of the city over looking the castle
I had an excellent stay at the Cardiff Hilton. My comfortable room was very quiet, with no noise from outside. There was a large king sized bed and a large bathroom with bath and a separate shower. There was a wide choice at breakfast and the iced lychee juice was an added bonus. I booked in advance at a competitive price and I would recommend this hotel to others who want to stay in the centre of Cardiff, close to the main shopping area. All of the staff were friendly and polite.
Comment from Hotel Management
May 5, 2015 by Louisa Stride, Hotel Management
Thank you for your first class review following your visit to Cardiff. Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback. I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future. Kind regards Louisa Stride Guest Assistance
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Amman, Jordan

Heart of Cardiff

Posted Apr 23, 2015
Pros: everything
Cons: Free Wi Fi in the rooms
Location: in the heart of Cardiff shopping district right next to Cardiff castle.
Fancy hotel with excellent facilities; very helpful staff; central location; very comfortable spacy rooms.
Comment from Hotel Management
May 5, 2015 by Louisa Stride, Hotel Management
A big thank you for your review. Great to read you enjoyed our excellent facilities, central location and spaceful rooms. I do look forward to your next visit. Kind regards Louisa Stride Guest Assistance
4 out of 5
Recommended
for Everyone
by A verified traveler

Good central location

Posted Apr 13, 2015
Nice hotel, in a good central location. Rooms were comfortable but we had to move to another room as the noise from the street on a Saturday night was too loud to sleep - that was no problem at all for the hotel and staff were helpful and accommodating.
Comment from Hotel Management
Apr 20, 2015 by Louisa Stride, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. I am so sorry to hear that had to be moved to another room due to external noise and for any inconvenience this caused to you both. I do hope that we will have the opportunity of welcoming you back in the near future. Kind regards Louisa Stride PA to General Manager