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Reviews of The Angel Hotel

3 out of 5
The Angel Hotel
Castle Street, Cardiff, Wales

Reviews

8.4

Very Good

Rating 10 - Excellent. 523 out of 1083 reviews" "
Rating 8 - Good. 350 out of 1083 reviews" "
Rating 6 - Okay. 134 out of 1083 reviews" "
Rating 4 - Poor. 48 out of 1083 reviews" "
Rating 2 - Terrible. 28 out of 1083 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rob

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 18, 2024
Good evening Rob,Thank you for your kind review.Kind regardsLesleyann Dorning

8/10 Good

Gwenlli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a lick of exterior paint
Stayed 2 nights in Apr 2024
Response from Utkarsha Chauhan on Apr 17, 2024
Dear Gwenlli,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 Okay

Ian

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Dated
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Ian,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 Okay

Amelia, Cuxton

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our bathroom smelt badly of mould and was a small and cold room. The bed was not made when we arrived and the sheet on the mattress was not tucked in or fitted. We had to remake the whole bed ourselves. The smell in the room because worse over the weekend.
Stayed 2 nights in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Amelia,Thank you for taking your time and bringing this issue to my attention. i have forwarded this to my head housekeeper who asked me for an apologies on her behalf.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Tania,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Suite was immaculate, lovely view over the park and Castle grounds. Helpful staff, easy check in process.
Stayed 2 nights in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Deb,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Good

Martin

Our room needed a lick of paint and some new windows
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Martin,Thank you for taking your time doing a feedback from your recent visit.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

steve

Traveled with partner
Loved it ,right opposite Cardiff castle,parked at the rear £15.for 24 hrs,great deal. Ok it’s an old hotel,expect creaks,chipped paint etc,staff charming and helpful we stayed for breakfast,very good where you could order porridge,poached eggs very good quality..Will definitely go back.
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Steve,Thank you for your kind review, I am so happy you had a lovely stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
A bit on the expensive side but a good hotel. Clean and conveniently located.
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Amber,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a place easy to find opposite the castle staff were friendly. Nice place to stay .
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Stephen,Thank you for your review on your recent visit.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Evgeny

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning lobby and spacious, well-equipped and clean rooms. Parking spaces are quite tight.
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 14, 2024
Good evening Evgeny,Thank you for taking the time to write a lovely review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Rugby stadium and town.
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 13, 2024
Good evening John,Thank you for your kind review.Kind regardsLesleyann Dorning

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, really quite and central too.
Stayed 3 nights in Apr 2024
Response from Assistant Front of house Manager on Apr 13, 2024
Good evening Jason,Thank you for your lovely review.Kind regardsLesleyann Dorning

8/10 Good

Vito, Cradley Heath

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old building, lovely breakfast, great value when booked via expedia
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Apr 13, 2024
Good evening Vito,Thank you for your lovely review.Kind regardsLesleyann Dorning

8/10 Good

Vito, Cradley Heath

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, great location, nice old building
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 13, 2024
Good evening Vito,Thank you for your kind review.Kind regardsLesleyann Dorning

8/10 Good

Vito, Cradley Heath

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value for money when you consider the position is close to the castle and many restaurants. We spend a few nights here and will book again.
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 13, 2024
Good evening Vito,Thank you for your lovely review.Kind regardsLesleyann Dorning

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly staff, excellent location and price
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 13, 2024
Good evening Lynne,Thank you for your lovely review.Kind regardsLesleyann Dorning

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay in Cardiff and we thoroughly enjoyed our night at the Angel. Lovely welcome, spacious clean quiet room and the staff were brilliant. An old property but clean and full of character.
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 11, 2024
Good evening David,Thank you for your lovely review on your recent stay.Kind regardsLesleyann Dorning

10/10 Excellent

Kelsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location! Within walking distance of everything and right across from the castle! Front desk was super kind a helpful. Perfect place to stay in Cardiff!
Stayed 3 nights in Apr 2024
Response from Utkarsha Chauhan on Apr 11, 2024
Dear Kelsey,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building. Only one lift working,could be slow.
Stayed 3 nights in Mar 2024
Response from Utkarsha Chauhan on Apr 9, 2024
Dear Brenda,Thank you for your feedback.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Suzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Angel Hotel is one of my top favourite Hotel in Cardiff. Even better when an offer is on . It’s convenient with shops , restaurants & going out to theatre ,show's & concerts. Definitely recommend.
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 9, 2024
Dear Suzie,Thank you for your 5/5 review on your recent visit with us.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Lucy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Lovely place! Our room was very warm though and the window was broken. Additionally bathroom needs some love. But in all, good price, lovely staff and well decorated rooms! Love the location of this hotel
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 9, 2024
Dear Lucy,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Good value stay, great breakfast, room was dated and a little noisy due to air conditioning unit outside window.
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 9, 2024
Dear Susan,Thank you for your review and sorry for any disturbance caused.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 9, 2024
Dear Stephanie,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 Okay

Jessica

Traveled with group, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Run down hotel but serves its purpose. Bed comfy but not the cleanest room unfortunately. Hotel needs some attention.
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 9, 2024
Dear Jessica,Thank you for your feedback on your recent stay and i am really disappointed for your inconvenience. Please accept my sincere apologies.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Found a great deal for the evening. Wouldn’t pay over what we paid for. Service and staff were amazing! Comfy bed. Noisy area if you’re not used to it, but suited us close to where we needed to go. Very warm in rooms, a little dated but didn’t stop us enjoying. Would return if had the same deal
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 6, 2024
Good evening Laura,Thank you for your kind review.Kind regardsLesleyann Dorning

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location within walking distance of many shops and restaurants. Staff really friendly and helpful. Hotel itself looks great when you walk in, a little dated in areas but this does not detract from the lovely hotel it is.
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 6, 2024
Good evening Laura,Thank you for your lovely review on your recent stay.Kind regardsLesleyann Dorning

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Apr 4, 2024
Good evening Paul,Thank you for your lovely review.Kind regardsLesleyann Dorning

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 4, 2024
Good evening Melanie,Thank you for your lovely review.Kind regardsLesleyann Dorning

10/10 Excellent

Clintin

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Elizabeth Wolfers - Front of House Manager on Apr 4, 2024
Good Morning, Thank you for choosing The Angel Hotel Cardiff.We do hope that we can welcome you back in the future.Kind Regards,

10/10 Excellent

Eiichi

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good Hotel,.
Stayed 1 night in Mar 2024
Response from Elizabeth Wolfers - Front of House Manager on Apr 4, 2024
Good Morning, Thank you for choosing The Angel Hotel Cardiff.We do hope that we can welcome you back in the future.Kind Regards,

10/10 Excellent

Lowri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Apr 1, 2024
Good evening Lowri,Thank you for you beautiful review.Kind regardsLesleyann Dorning

10/10 Excellent

Jez

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Apr 1, 2024
Good evening Jez,Thank you for your wonderful review.Kind regardsLesleyann Dorning

10/10 Excellent

CLIVE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Very friendly staff. Great stay
Stayed 2 nights in Mar 2024
Response from Assistant Front of house Manager on Apr 1, 2024
Good evening Clive,Thank you for your wonderful review.Kind regardsLesleyann Dorning

6/10 Okay

Ian

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient location but needs updating
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Apr 1, 2024
Good evening Ian,Thank you for your kind review.Kind regardsLesleyann Dorning

6/10 Okay

Nadir

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Excellent location in city centre, friendly staff, clean, tired facilities in need of renovation
Stayed 6 nights in Mar 2024
Response from Assistant Front of house Manager on Mar 31, 2024
Good evening Nadir,Thank you for taking your time to write us feedback on your stay.Kind regardsLesleyann Dorning

10/10 Excellent

Toby

Liked: Cleanliness, staff & service
Friendly staff, clean and spacious room, very nice breakfast. The car park isn't massive and we missed getting a space, so just beware if you are banking on close by or free parking. Overall, enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Toby,Thank you for your lovely review.Kind regardsLesleyann Dorning

10/10 Excellent

Gareth

Traveled with family
Liked: Cleanliness, staff & service
Pleasant stay. Staff at reception were very friendly.
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 30, 2024
Good evening Gareth,Thank you for your lovely review.Kind regardsLesleyann Dorning

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Dan,Thank you for your wonderful review.Kind regardsLesleyann Dorning

10/10 Excellent

Damian

Traveled with partner
Great place could do with updating but makes up for that with charm.
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Damian,Thank you for your kind review.We will be having a refurbishment very soon.Kind regardsLesleyann Dorning

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A grand old property. Good size rooms, nice breakfast, very helpful staff.
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Robert,Thank you for your amazing review.Kind regardsLesleyann Dorning

8/10 Good

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for the rugby in Cardiff and a bit of shopping. Very convenient, lovely staff.
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Nicola,Thank you for your wonderful review.Kind regardsLesleyann Dorning

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and excellent staff
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Diane,Thank you for your wonderful review.Kind regardsLesleyann Dorning

8/10 Good

Cristina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Cristina,Thank you for your kind review.Kind regardsLesleyann Dorning

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before
Stayed 2 nights in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Kevin,Thank you for your kind review on your recent stay with us.Kind regardsLesleyann Dorning

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Before I placed my booking I had phoned the hotel to check about parking etc as both my husband and I are waling disabled (although we cannot walk very far without needing to take a break, and explained this to the person on the phone), and was told that they had parking at the back of the hotel. Based on this info I placed my booking. However, upon arriving, the parking area at the back of the hotel is a public car park and is very small, probably only enough for about 20 cars, and does not belong to the hotel. The hotel does not have its own car park, and there is no entry to the hotel from the car park either, you would have to walk around the outside of the hotel and into the entrance which we would not have been able to do. Because the car park was full, I phoned the hotel to find if there was anywhere where we could park as we would not be able to walk very far. Luckily for us, I spoke with a receptionist called Joey (I think that was his name), who said we may be able to park in Cardiff Arms Park which is on the opposite side from the hotel entrance. Thankfully we were able to park in there as there was a game on, however to park overnight did cost £18, but we were only staying the one night. Upon entry to the hotel, Joey was very helpful and booked us in. The room itself was very clean, but was quite walm and we couldn't find any air con but we were able to open the windows a little but which is unusual nowadays in many hotels.
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Louise,Thank you for your kind feedback.Kind regardsLesleyann Dorning

6/10 Okay

Joanne

Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Apr 14, 2024
Good evening Joanne,Thank you for for taking the time to write us a kind review.Kind regardsLesleyann Dorning

8/10 Good

Martin

Liked: Cleanliness, staff & service
The hotel had a lot of old world character but was a little run down. The room and beds were comfortable and warm. It is a great place to stay and explore Cardiff.
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Martin,Thank you for your lovely review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

Suzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Angel Hotel is one of my favourite hotels in Cardiff ,even better when an offer is on . It’s convenient for shopping, dinning out , Sightseeing around Cardiff and events that on in Cardiff. Highly recommend
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Suzie,Thank you for your wonderful review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

Claire

Liked: Cleanliness, property conditions & facilities
Staff were really helpful
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Claire,Thank you for your wonderful review on your recent stay with us.Kind regardsLesleyann Dorning