Front of property - evening/night

Reviews of The Royal Hotel Cardiff

3.5 out of 5
The Royal Hotel Cardiff
88 St Mary Street, Cardiff, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 465 out of 1001 reviews" "
Rating 8 - Good. 393 out of 1001 reviews" "
Rating 6 - Okay. 87 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While the location and staff are wonderful, we were left disappointed in our room. This room would be a nightmare for any elderly people and is a nightmare for women. There are no plugs in the bathroom so you can’t do anything using the mirror. The blowdryer is attached to the wall in the closet so you essentially have to bend into the closet to dry your hair. We found one plug to use for all of our needs and it was no where near the side tables. The shower has no shelves or place to put shampoo or anything and for older people can be dangerous bending down to get things off the floor. The bedroom floor was covered in glitter as well. Overall our stay was pleasant, the staff were very knowledgeable and friendly, it was clean for the most part, but it’s not user friendly women and maybe not the safest for elderly people.
Response from Bayleigh on Mar 13, 2024
Good afternoon, We are disappointed to hear about your issues with the room during your stay. Unfortunately, in the UK there are limitation on where sockets can be placed in bathrooms and to adhere to these would negate the convenience of having a socket in the bathroom. We also have rooms that have baths available on request for people who struggle to use showers.We are sorry your bedroom floor didn't live up to our usual standard of cleanliness and will pass on your comment to the housekeeping team.We are glad you enjoyed the rest of your stay and the staff were pleasant and we hope to welcome you back soon.Kind regards,The Royal Hotel Cardiff

8/10 Good

Simon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location
Stayed 1 night in Mar 2024
Response from Catherine on Mar 3, 2024
Good evening, Thank you for your 4/5 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was in a fab location for our needs the gentleman on reception were very friendly and rooms were warm comfortable and clean ,
Stayed 1 night in Jan 2024
Response from Bayleigh on Feb 3, 2024
Good morning and thank you very much for taking the time to share your lovely comments about your stay with us. We will pass on your kind message to the relevant staff and we look forward to welcoming you again.Kind RegardsThe Royal Hotel Reception Team

6/10 Okay

Jennifer

Close to the Cardiff Castle and train station. Wifi not the best and would drop out when using. Easy walk to dining options and shops.
Stayed 2 nights in Dec 2023
Response from Bayleigh on Feb 3, 2024
Thank you for taking the time to review your recent stay with us, we appreciate the feedback and hope to welcome you back soonKind Wishes,The Royal Hotel Reception Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would always stay a the Royal Hotel, because the Staff are very friendly and helpful ,plus the hotel is in the right place highly recommended
Stayed 5 nights in Jan 2024
Response from Eva on Jan 22, 2024
Thank you for your lovely feedback and review following your recent stay with us.We look forward to welcoming you back to the hotel.With best wishes

10/10 Excellent

Mihaela

Stayed 1 night in Dec 2023
Response from Bayleigh on Jan 17, 2024
Thank you for your glowing review of your stay with us. We appreciate you taking the time to share your thoughts and look forward to welcoming you again soon.Kind Regards,The Royal Hotel Reception Team

8/10 Good

Peter

Stayed 1 night in Dec 2023
Response from Bayleigh on Dec 28, 2023
Good Afternoon,Thank you for your review, we greatly appreciate you taking the time to share your thoughts on your stay with us. We look forward to welcoming you again soon.Kind Regards,The Royal Hotel Reception Team

8/10 Good

David

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Very very strict about the 15.00 check in, I arrived at 14.40 but had to wait until 15.00, this isn't a complaint but I found it odd as the same staff were there are 14.40 as at 15.00 and nothing changed
Stayed 1 night in Dec 2023
Response from Thomas on Dec 19, 2023
Thank you for taking the time to review your stay with us. In relation to the strict check in time; we have it in place for housekeeping more so than reception. We've been very busy over the last few weeks and house keeping need the check in time fixed to make sure the rooms are up to standard, I apologise if it caused any inconvenience. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Thomas on Dec 19, 2023
Thank you for taking the time to review your stay with us. We appreciate your fantastic feedback.We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and welcoming!!!
Thankyou for making us feel welcome and an upgraded treat aswell. Hotel is in the centre of Cardiff which was so convenient to the shops and castle which we visited.
Stayed 1 night in Dec 2023
Response from Catherine on Dec 17, 2023
Good afternoon Sharon, Thank you so much for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Sally

Fantastic location
Stayed 1 night in Dec 2023
Response from Catherine on Dec 17, 2023
Good afternoon Sally,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to enjoy the city
Stayed 1 night in Dec 2023
Response from Bayleigh on Dec 22, 2023
Good Morning Julie,Thank you very much for your kind review, we greatly appreciate any feedback. We hope to welcome you again soon.Best wishes,The Royal Hotel Reception Team

8/10 Good

David

Stayed 2 nights in Dec 2023
Response from Catherine on Dec 17, 2023
Good afternoon David,Thank you for your great 8/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Catherine on Dec 17, 2023
Good afternoon Stephen,Thank you for your dazzling 5/5 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2023
Response from Catherine on Dec 17, 2023
Good afternoon David,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent pre Christmas stay
Stayed here for the 3rd time & it didnt disappoint again. Lovely room. Friendly staff & service
Stayed 2 nights in Dec 2023
Response from Bayleigh on Dec 12, 2023
Good evening Sheila,Thank you very much for your wonderful review. We look forward to welcoming you again soon.Kind regards,the Royal Hotel Reception Team

2/10 Terrible

m

Stayed 1 night in Dec 2023
Response from Catherine on Dec 17, 2023
Good afternoon m,Thank you for your feedback, please feel free to reach out to our team at the hotel regards to your recent stay with us, we will be glad to hear your feedback. Kind Regards,

4/10 Poor

Stephen P

Disliked: Property conditions & facilities, room comfort
Weekend stay in Royal Hotel, Cardiff
Spring mattress of bed had seen better days.Towels and soaps replaced despite weekend stay and further use. Air conditioning very noisy and room stifling hot when turned off. Hotel plagued by extreme noise outside, including street karaoke going on until late, after 11 pm
Stayed 2 nights in Dec 2023
Response from Catherine on Dec 17, 2023
Good afternoon Stephen P,Thank you for providing us with your valuable feedback. We truly appreciate your input and will ensure that your comments are shared with the appropriate departments for the purpose of making necessary improvements.Kind Regards,

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Catherine on Dec 17, 2023
Good afternoon Melanie,Thank you for your 8/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Jackie

Stayed 1 night in Dec 2023
Response from Catherine on Dec 17, 2023
Good afternoon Jackie,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Catherine on Dec 17, 2023
Good afternoon Robbie,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

8/10 Good

Andy

Traveled with partner
Overall happy with the hotel but there is a slight smell as you walk into the hotel and the bathroom in the rooms,think you might have a problem with your drains.
Stayed 1 night in Dec 2023
Response from Catherine on Dec 5, 2023
Good evening Andy, Thank you for your feedback, we greatly appreciate it. We will handover your feedback to the relevant departments.Kind Regards,

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The noise from the street was very loud until around 5am with drunken revellers and we were on the 7th floor
Stayed 2 nights in Dec 2023
Response from Thomas on Dec 5, 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback and will pass on any relevant messages to the correct staff and/or departments. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good. Room was a little dark.
Stayed 4 nights in Nov 2023
Response from Thomas on Dec 5, 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback and will pass on any relevant messages to the correct staff and/or departments. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

8/10 Good

Judith

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Thomas on Dec 5, 2023
Thank you for taking the time to review your stay with us. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no complaints from me are my party all was very good, excellent breakfast we will be back
Stayed 1 night in Nov 2023
Response from Eva on Nov 29, 2023
Thank you for your great feedback and score following your recent stay with us.We look forward to welcoming you back again in the future.With best wishes

10/10 Excellent

annmarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth a look and staying there I will definitely be booking again
Stayed 1 night in Nov 2023
Response from Thomas on Nov 27, 2023
Good afternoon Annmarie, Thank you so much for your fantastic review. We look forward to welcoming you back in the future.Kind Regards,

8/10 Good

Julia

Traveled with partner
Liked: Staff & service, amenities
Stayed for one night - central location - reasonable price. Property was a little tired and bathroom could have been cleaner but comfortable clean bed . One odd thing the kettle was located in the wardrobe and was hard wired in so had to be boiled in situ - assume thats to stop theft ! Overall perfect for a cheap overnight stay
Stayed 1 night in Nov 2023
Response from Bayleigh on Nov 26, 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback and will pass on your comments to the relevant staff/departments. We look forward to hopefully welcoming you again in the future.Kind Regards,The Royal Hotel Reception Team

10/10 Excellent

Terry

Stayed 1 night in Nov 2023
Response from Catherine on Nov 21, 2023
Good evening,Thank you for your amazing 10/10 review, we greatly appreciate it and look forward to welcoming you back.Kind Regards,

10/10 Excellent

Brendan

Traveled with partner
Liked: Amenities
What a fabulous hotel. Perfectly placed in the centre of Cardiff. Don’t be put off by it being on top of busy bars. We stayed on the 3rd floor and were not disturbed by any noise at all.
Stayed 1 night in Nov 2023
Response from Catherine on Nov 21, 2023
Good evening,Thank you for your amazing 5/5 review, we greatly appreciate it and look forward to welcoming you back.Kind Regards,

8/10 Good

Chandra

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Thomas on Nov 10, 2023
Good afternoon and thank you for taking the time to review your stay with us. We appreciate your positive comments and look forward to welcoming you back in the future. Kind Regards, The Royal Hotel Reception Team

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived for the rugby so an obviously packed city. Dropped off bags early and the staff were kind enough to let us check in early as our room was ready. Very convenient for the city centre and great value for the quality of the hotel. Nice rooms, breakfast was good and staff always really helpful. You can hear noise from the street during the night - club music and people but they have put double-double-glazing in so its muffled and not an issue. If you expect to hear no noise being on one of the main streets in Cardiff on the weekend then you'd be foolish!
Stayed 1 night in Nov 2023
Response from Thomas on Nov 10, 2023
Good afternoon and thank you for taking the time to review your stay with us. We appreciate your positive comments and look forward to welcoming you back in the future. Kind Regards, The Royal Hotel Reception Team

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Thomas on Nov 10, 2023
Good afternoon and thank you for taking the time to review your stay with us. We appreciate your positive comments and look forward to welcoming you back in the future. Kind Regards, The Royal Hotel Reception Team

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We liked the hotel. The room was too hot and the window was locked shut. We would stay again. It was central and clean. There were many many stairs and the lift was broken which was not ideal.
Stayed 1 night in Nov 2023
Response from Bayleigh on Nov 6, 2023
Thank you for your review we are glad you enjoyed your stay overall. We look forward to welcoming you back the The Royal Hotel Cardiff.Kind regards,The Royal Hotel Reception Team

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the city centre. Lovely spacious room, and very quiet.
Stayed 1 night in Oct 2023
Response from Bayleigh on Oct 25, 2023
Thank you for your wonderful review, we will pass on your comments to the appropriate departments. We hope you enjoyed your stay and look forward to hopefully welcoming you again in the future. Kind Regards, The Royal Hotel Reception Team

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bayleigh on Oct 25, 2023
Thank you for taking the time to review your stay with us. We hope you enjoyed your stay and look forward to hopefully welcoming you again in the future. Kind Regards, The Royal Hotel Reception Team

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Bayleigh on Oct 23, 2023
Thank you for your lovely review and taking the time to give us your feedback; we are glad you enjoyed your stay and we hope to welcome you again soon Kind Regards,The Royal Hotel Reception Team

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Hotel is centrally located, clean and has been refurbished inside so the rooms are quite modern. The building has the feeling of being hacked about a bit over the years and the layout is quite chaotic.
Stayed 1 night in Sep 2023
Response from Thomas on Oct 16, 2023
Thank you for your review and feedback following your recent stay with us. We appreciate you taking your time to share your thoughts and will pass on feedback to the relevant staff and departments. With kind regards, The Royal Hotel Reception Team

10/10 Excellent

Gareth

Stayed 1 night in Oct 2023
Response from Thomas on Oct 9, 2023
Thank you so much for your 10/10 review. We here at the Royal Hotel hope to see you again soon. Kind Regards, The Royal Hotel Reception Team

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel.
Very nice reasonably priced hotel in Cardiff centre. It's a bit of a rabbit warren as you have to get into different lifts to access certain floors and reception is on the second floor. But clean and tidy. My room was nice if a little on the small side. Nice breakfast.
Stayed 1 night in Oct 2023
Response from Thomas on Oct 8, 2023
Thank you for your amazing review and feedback following your recent stay with us. We look forward to seeing you again. With kind regards, The Royal Hotel Reception Team,

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms we’re comfortable, but so dark.
Stayed 2 nights in Sep 2023
Response from Thomas on Oct 2, 2023
Thank you for your feedback following your recent stay with us. We look forward to having you back in the future.With Kind Regards,

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Thomas on Oct 2, 2023
Thank you for your feedback following your recent stay with us. We look forward to having you back in the future.With Kind Regards,

10/10 Excellent

Ashlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and comfortable. It was very clean but a bit dusty. The paint on the bathroom ceiling was a bit crumbly, probably because of the humidity (not the hotel's fault). The location is ideal, right in the city centre and walking distance from the train station, though it was a bit noisy on a Friday night. Staff were very friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Catherine on Sep 27, 2023
Good afternoon Ashlyn, Thank you so much for your dazzling feedback and comments we greatly appreciate it. Kind Regards,

10/10 Excellent

Celeste

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to and very comfortable. We booked a double room, would've liked two bed side tables but that's our only complaint. Very nice staff here.
Stayed 1 night in Sep 2023
Response from Thomas on Sep 19, 2023
Thank you so much for your review and kind words after your stay. We look forward to welcoming you back.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Eva on Sep 19, 2023
Thank you for your post stay review and score.We look forward to welcoming you back again in the near future.With best wishes

10/10 Excellent

Cerrie, Tonypandy

Liked: Staff & service, amenities
Very helpfull
Stayed 1 night in Jun 2023
Response from Catherine on Sep 13, 2023
Good evening Cerrie,Thank you for your dazzling 5/5 review, we greatly appreciate it!Kind Regards,

10/10 Excellent

Eleanor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fab dining room,staff and food
Stayed 1 night in Sep 2023
Response from Catherine on Sep 7, 2023
Good evening,Thank you so much for your amazing 5/5 review, we greatly appreciate it and look forward to welcoming you back!Kind Regards,

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean quiet and accessible to the main tourist area by foot. Lots of food and stores in vicinity. Staff super helpful with transportation and luggage holding. They also have bees on the roof. Support the bees!
Stayed 1 night in Sep 2023
Response from Catherine on Sep 7, 2023
Good evening, Thank you so much for your dazzling 5/5 review, we greatly appreciate it and look forward to welcoming you back!Kind Regards,

6/10 Okay

Roger

Liked: Property conditions & facilities
Late arrival for me, key card did not work, all the back downstairs to have it corrected. Set wake up call at the desk for 05:30….never happened. When I went to the front desk he told me he did not know how to do it, he said he has to wait until someone else comes in 07:00…REALLY!!! How many people didn’t get a wake up call that morning? CALL SOMEONE.
Stayed 1 night in Sep 2023
Response from Eva (Duty Manager) on Sep 5, 2023
Good morning,thank you for your feedback following your recent stay at the hotel.I was saddened to heat that you experience was not what you expected. Please accept my sincere apologies for not receiving your wake up call. This is not the standard of service that we are known for and I will investigate this further with the staff that were on duty that night, to identify any further training needs.With kind regards,

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful
Stayed 3 nights in Aug 2023
Response from Eva on Sep 4, 2023
Thank you for your lovely feedback about the staff and your score following your recent stay with us.We look forward to welcoming you back again in the future.With kind wishes