All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 345 out of 1000 reviews" "
10 - Excellent
345
Rating 8 - Good. 338 out of 1000 reviews" "
8 - Good
338
Rating 6 - Okay. 157 out of 1000 reviews" "
6 - Okay
157
Rating 4 - Poor. 99 out of 1000 reviews" "
4 - Poor
99
Rating 2 - Terrible. 61 out of 1000 reviews" "
2 - Terrible
61
8.2/10
Cleanliness
8.2/10
Staff & service
8.2/10
Amenities
7.8/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
4/10 Poor
Craig
Mar 5, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The customer service was by Scott, was polite friendly and professional
Craig
Stayed 1 night in Mar 2024
Response from GM and Team on Mar 5, 2024
Dear Craig Thank you for your feedbackWe will pass on the message to ScottKind regards
The bar has a lovely atmosphere with excellent customer service.
The room was comfortable but a bit noisy around.
Denise
Stayed 1 night in Feb 2024
Response from GM + Team on Feb 24, 2024
Dear Denise, Thank-you for taking the time to provide us with your valuable feedback, we're pleased to hear you enjoyed your stay! We hope to be welcoming you back again in the near future.Kind regards,GM + Team
6/10 Okay
Graham
Traveled with family
Feb 19, 2024
Liked: Cleanliness, staff & service
The hotel was fine, however our room was a bit tired. The bed was terrible though, felt like sleeping on bricks, no sleep at all that night. Told reception in the morning. Maybe they should get Premier Inn beds.
Graham
Stayed 1 night in Feb 2024
Response from GM + Team on Feb 20, 2024
Dear Graham, Thank-you for taking the time to provide us with your valuable feedback, we'll be sure to pass your comments onto our housekeeping team. We hope to be welcoming you back again in the near future. Kind regards,GM + Team
Rooms were okay, need a deep clean and revamp but staff were lovely and helpful. Starbucks right there in the recpetion was great. Pool was lovely but jacuzzi was not hot. Pub and grill was nice. Would recommend for a short stay
Alice
Stayed 2 nights in Feb 2024
Response from BB on Feb 16, 2024
Dear AliceThank you for your feedback during your recent stay, we are pleased to see that you had an enjoyable stay and enjoyed our facilities. We hope to welcome you back in the foreseeable future.Kind Regards
Staff were super helpful and very welcoming the gym was amazing and well equipped and again the staff were vwry helpful
lisa
Stayed 1 night in Dec 2023
Response from GM + Team on Dec 30, 2023
Dear Lisa, Thank-you for taking the time to provide us with your valuable feedback, we're pleased to hear you enjoyed the experience with us and we hope to be welcoming you back again in the near future. Kind regards,GM + Team
10/10 Excellent
Martin
Business traveler
Dec 28, 2023
Liked: Staff & service
Disliked: Cleanliness
Great friendly staff throughout, nothing too much trouble
The bedroom & spa was tired and the spa around the beds was dirty, had to ask the pool attendant to clean it , which he did straight away.
Martin
Stayed 5 nights in Dec 2023
Response from GM and Team on Dec 28, 2023
Hello Martin Thank you for your feedback We are glad you enjoyed your stay with us We hope to see you again in the near futureKind regards
Hello DebThank you for your feedback We are glad you enjoyed your stay with us at Village Hotel Cardiff And we look forward to your return in the near future Kind regards
Dear Scott Thank you for your feedback, we are glad to see you had an enjoyable stay. We hope to welcome you back in the foreseeable futureKind RegardsGM and Team
8/10 Good
Joanne
Dec 23, 2023
Liked: Cleanliness, amenities
Joanne
Stayed 1 night in Dec 2023
Response from BB on Dec 23, 2023
Dear Joanne Thank you for your feedback. We are pleased to see that you had an enjoyable stay. We hope to welcome you back in the foreseeable future. Kind RegardsGM and Team
8/10 Good
Gareth Owain
Dec 23, 2023
Gareth Owain
Stayed 1 night in Dec 2023
Response from BB on Dec 23, 2023
Dear Gareth Thank you for your feedback during your recent stay with us. We are pleased to see that you had an enjoyable stay. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team
Dear Rich, Thank-you for taking the time to rate your recent stay, we're pleased to hear you enjoyed the experience! We hope to be welcoming you back again in the near future.Kind regards,GM + Team
10/10 Excellent
Jac
Dec 17, 2023
Jac
Stayed 1 night in Dec 2023
Response from Thank you for your feedback on Dec 18, 2023
Dear Jac, Thank you for your feedback . Kind Regards GM+ Team
10/10 Excellent
Danny
Dec 17, 2023
Danny
Stayed 1 night in Nov 2023
Response from Thank you for your feedback on Dec 18, 2023
Dear Danny, Thank you for your feedback . Kind Regards GM+Team
10/10 Excellent
Yvonne
Dec 15, 2023
Liked: Staff & service, room comfort
Pool
Always enjoy staying at The Village, love the swimming pool
Yvonne
Stayed 1 night in Dec 2023
Response from Gm and Team on Dec 15, 2023
Hello YvonneThank you for the feedback We are glad you enjoyed your stay with us at the Village Hotel Cardiff We look forward to seeing you again in the near future Kind regards
Having stayed previously in club rooms, was disappointed to find the normal double rooms to be dated and need of modernisation, especially the bathroom. The tap in the sink leaked. Room cleaning was done to a poor standard. Cobwebs and dust on the walls. Hair was found in the mugs too.
Verified traveler
Stayed 1 night in Dec 2023
Response from GM and Team on Dec 15, 2023
HelloThank you for your feedback We are sorry to hear about your stay and will definitely look at these issues raised and feed them back to relevant departments Kind regards
6/10 Okay
Susan
Dec 12, 2023
Liked: Cleanliness, staff & service
Average
Had to pay for parking and pool as extras which wasn't mentioned at time of booking. Given a very noisy room.
Susan
Stayed 1 night in Dec 2023
Response from bb on Dec 12, 2023
Dear Susan Thank you for your feedback during your recent stay with us. We will pass on your feedback to the relevant departments. Kind RegardsGM and Team
4/10 Poor
Stephanie
Dec 7, 2023
Stephanie
Response from bb on Feb 7, 2024
Dear Stephanie Thank you for your feedback during your recent stay with us.Kind Regards
6/10 Okay
Paul
Dec 5, 2023
Paul
Stayed 1 night in Dec 2023
Response from Thanks for your feedback on Dec 8, 2023
Dear Paul, Thank you for your feedback , we hope to welcome you back soon .Kind RegardsReception Team
Very nice hotel but overpriced rooms. Food in bar was good and good selection for breakfast.
Kathryn
Stayed 2 nights in Dec 2023
Response from BB on Dec 5, 2023
Dear Kathryn Thank you for your feedback during your recent stay with us. We are pleased to see that you had an enjoyable stay and enjoyed the facilities we have in the hotel. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team
I liked the staff and the pool and even the room. It was just so, soooo loud. I could hear every word of every song they played at the event they had on downstairs until 1am and then I heard guests tumbling down the corridor and I heard them outside in the carpark and I really don't think it's sound proofed. You can't charge £100 a night if your not sound proofed.
Rebecca
Stayed 1 night in Nov 2023
Response from BB on Nov 23, 2023
Dear RebeccaThank you for your feedback. We are pleased to see that the staff were friendly and helpful. We are sorry that you were disturbed, we will pass this onto the relevant department. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team
Dear MartynThank you for your feedback during your recent stay with us. We are pleased to see that you had an enjoyable stay. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team
I stay away a lot for work and this is possibly the worst hotel I've stayed in. Paint falling off the walls, mould on the bathroom ceiling and holes in the wall. To add to this the walls were paper thin. Ordered room service and waited over an hour and it never came, had to go down to reception to find out they weren't even cooking it. Will stay elsewhere when I'm back in Cardiff.
Charlie
Stayed 1 night in Nov 2023
Response from bb on Nov 11, 2023
Dear CharlieThank you for your feedback. We are sorry that your stay was not as expected. I will pass on your feedback to the relevant department in order to investigate and action. Kind RegardsGM and Team
Dear Mohammed Thank you for your feedback. We are pleased to see that you had an enjoyable stay and that the staff on the front desk were helpful. We hope to welcome you back in the foreseeable future. Kind RegardsGM and Team
10/10 Excellent
Emma
Nov 10, 2023
Emma
Stayed 1 night in Nov 2023
Response from BB on Nov 11, 2023
Dear EmmaThank you for your feedback. We are pleased to see that you had an enjoyable stay. We hope to welcome you back in the foreseeable future. Kind RegardsGM and Team
Good hotel on outskirts of Cardiff just off the Motorway. Loads of free parking at the weekend. Room nice and quiet. Restaurant not too busy. On site Starbucks for breakfast in addition to the restaurant.
Timothy
Stayed 2 nights in Nov 2023
Response from Thanks for your feedback on Nov 6, 2023
Dear Timothy, Thank you for your feedback, we are pleased to hear you have enjoyed your stay with us. Kind regards GM + Team
Room was dated n worn needs update.. bathroom had hairs on the floor on my arrival n same hairs in place on departure 2nights later!!!! Very disappointing stayed at village hotels a lot for work trips by far the worse I won’t return.
Paul
Stayed 2 nights in Oct 2023
Response from BB on Nov 2, 2023
Dear Paul Thank-you for taking the time to provide us with your valuable feedback, we're disappointed to hear on this occasion the experience did not meet your expectations, we'll be sure to investigate your comments further to identify the required corrective measures. We hope you'll choose to give us another chance in the future to show you how a stay with us really should be. Kind regards,GM + Team
10/10 Excellent
Tetiana
Oct 30, 2023
Tetiana
Stayed 1 night in Oct 2023
Response from bb on Nov 19, 2023
Dear Tetiana Thank you for your feedback. We are pleased to see that you had an enjoyable stay. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team
Great location.
Lively.
Pleasant and efficient customer team.
Happy to help.
Julie
Stayed 1 night in Oct 2023
Response from BB on Oct 28, 2023
Dear Julie Thank you for your feedback. We are pleased to see that you had an enjoyable stay and that the team were accommodating. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team
Hotel has changed not for the better. Room was dusty, housekeeping came out quickly to rectify. Rooms need deep clean . Buffet breakfast cold. Went to spa, pool so cold could not have a swim. Steam room, sauna and jacuzzi lovely.
Marie
Stayed 1 night in Oct 2023
Response from BB on Oct 27, 2023
Dear Marie Thank you for your feedback. We are sorry to see that you experienced this and that your room was not to standard. We will pass this onto the relevant department in order to investigate and action. We are pleased to see that you enjoyed the leisure facilities. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team
10/10 Excellent
samantha
Oct 24, 2023
samantha
Stayed 1 night in Oct 2023
Response from BB on Nov 13, 2023
Dear Samantha Thank you for your feedback during your recent stay with us. We are pleased to see that you had an enjoyable stay. We hope to welcome you back in the foreseeable stay. Kind RegardsGM and Team
The staff at this hotel is wonderful!
They are friendly, helpful and go out of their way to make your stay comfortable.
Deborah
Stayed 5 nights in Oct 2023
Response from bb on Oct 18, 2023
Dear Deborah Thank you for your feedback. We are pleased to see that you had an enjoyable stay and that the staff were friendly and helpful. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team
4/10 Poor
Keith
Business traveler
Oct 17, 2023
Liked: Cleanliness
Room was good and clean, but the walls are very thin and I could hear the conversations going on in the rooms either side on my room.
Keith
Stayed 3 nights in Oct 2023
Response from Gm and Team on Oct 17, 2023
Hello KeithThank you for your feedbackWe are sorry that you had to endeavor in other people's conversations through your bedroom wallsWe will look into getting this sortedWe are glad you enjoyed your stay at our hotelWe look forward to welcoming you back in the near future
It's a bit noisy being so close to the main roads but room was very comfortable and great shower. Just had bar snacks in the restaurant which were fine. Furniture all looking a bit dishevelled but did not impact on the experience. \\\\veyr friendly staff throughout
Richard
Stayed 1 night in Oct 2023
Response from bb on Oct 11, 2023
Dear RichardThank you for your feedback. We will pass on your feedback to the relevant departments. We are pleased to see that the staff were friendly and helpful. We hope to welcome you back in the foreseeable future.Kind RegardsGM and Team
8/10 Good
Mike
Business traveler
Oct 6, 2023
Liked: Cleanliness, staff & service
Bathrooms quite dated, lighting was dim and sink light didn’t work, booked a double room but was told I have a twin with beds pushed together! Not very acceptable.
Mike
Stayed 2 nights in Oct 2023
Response from BB on Oct 27, 2023
Dear Mike Thank you for your feedback. We will pass on your comments to the relevant departments in order to investigate. We hope to welcome you back in the foreseeable future to show you how a stay at the Village Hotel is meant to be. Kind RegardsGM and Team
Hello AnthonyThank you for the positive feedback We are glad you enjoyed your stay at the Village Hotel CardiffWe hope to see you again in the near future Kind regards
10/10 Excellent
Gareth, Birmingham
Oct 3, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I like staff friendliness and location had good facilities.
Gareth
Stayed 2 nights in Oct 2023
Response from GM + Team on Oct 4, 2023
Dear Gareth, Thank-you for taking the time to review your recent stay with us, we're pleased to hear you found our team friendly. and enjoyed our facilities. We hope to be welcoming you back again in the near future!Kind regards,GM + Team
4/10 Poor
Andy
Oct 2, 2023
Disliked: Staff & service, room comfort
Andy
Stayed 1 night in Sep 2023
Response from bb on Oct 2, 2023
Dear Andy Thank you for your feedback. Kind RegardsGM and Team
Response from Thanks for your feedback on Sep 27, 2023
Dear guest, Thank you for leaving feedback for your stay with us, we are pleased to hear you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards GM + Team
great staff
Personaly i thought the breackfast was a bit disapointing
my wife enjoyed it. thought the scrambled eggs were bland
mushrooms rubbery. plenty of it staff great and helpful
samatha
Stayed 2 nights in Sep 2023
Response from Thanks for your feedback on Sep 25, 2023
Good Afternoon, Thank you for leaving feedback for your recent stay with us. We will be sure to feedback to P + G regarding the breakfast during your stay . Kind Regards GM + Team
4/10 Poor
Michael
Sep 25, 2023
Michael
Stayed 1 night in Sep 2023
Response from Thanks for your feedback on Sep 26, 2023
Dear Michael, Thank you for your feedback regarding your recent stay. Kind RegardsGM + Team
4/10 Poor
Antony
Sep 24, 2023
Antony
Stayed 1 night in Sep 2023
Response from Thanks for your feedback on Sep 25, 2023
Dear Antony, Thank you for your feedback, we hope you have a great day. Kind RegardsGM + Team
A wonderful welcome from Donna (Scottish lady) when we first arrived. Room was spacious and clean and the shower was lovely. We enjoyed the pool and gym facilities and had a good meal in the bar. Overall we had a fab stay.
Couple of negatives, no decaf coffee option in the basket and the main issue was the reception of the TV. Not sure if it was due to the weather, which was awful or that as a Smart TV it needed a better internet connection. Programs were patchy and sound terrible. I tried to report to the front desk but as there are no phones I. The room had to go through to a central number and they provided me with a direct number. When I tried to call there was no answer. Unfortunately I was unwell and so did not want to leave my room to try and get this fixed so I just dealt with it. Would be good to have a better way to communicate with staff.
Rachel
Stayed 3 nights in Sep 2023
Response from Gm and Team on Sep 24, 2023
Hello RachelThank you for Donna's compliments, we will be sure to pass them on to her!We are sorry to hear about the problems with TV and will pass that onto maintenance to get this fixed
10/10 Excellent
Graham
Sep 20, 2023
Graham
Stayed 1 night in Sep 2023
Response from GM + Team on Sep 21, 2023
Dear Graham, Thank-you for your 10/10 rating further to your recent stay, we're pleased to hear you enjoyed the experience with us! We hope to be welcoming you back again in the near future. Kind regards,GM + Team