Ratings based on 14 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby Wendy from Lansing, MI
Easy-going eco-lodge with all the comfortsPosted Oct 5, 2013
Pros: The staff were all very friendly and helpful. I enjoyed looking out at the river from the naturally-landscaped pool. Room was Clean and comfortable.
Cons: Perhaps some music in the afternoon? Appetizers. Warning: this is not an easy place to get to and arrangements must be made with lodge before hand!!
Location: See above. The tiny village is ok, nice walk along the beach to get it but don't expect to go shopping there and some of the restaurants were closed.
We ended up staying at the lodge for an entire week vs the 2-3 days most people stay, but it met our needs--to relax and enjoy the rain forest. The isolated lodge is located along a river about 2 miles to the village of Tortuguero. There were several lodges along the river, but each isolated from the other. To get to the town, the staff will provide a free boat ride to the other side of the river and then you can walk either along the beach or air strip and path the village or you can also hitch a ride with the staff when they are transporting the workers to the village. The gardens around the lodge were beautiful and there are paths behind the lodge to check out the rain forest by foot...but you have to douse yourself with bug spray. The mosquitoes around the lodge were only bad around early evening. The best time to see and hear the birds and moneys are in the early morning (when the howler monkeys do their thing--howl!) Staff were incredibly friendly and accommodating, we got to know them all. Meals were good, we only took the breakfast and dinner plan, which held us fine. Don't fill up on their awesome granola because they also will make you all the other regular breakfast fare. They had a bar so you can enjoy the local beers or tropical drinks any time. Because it is an eco-lodge, don't expect caribbean music playing, you're their to hear the sounds of the rain forest. We took a great kayak ride, boat ride, did the turtle nesting tour and saw baby turtles.
Jan 17, 2013 by Natalie Ewing
Thanks for taking the time to share about your week long experience. I’m glad you decided to stay the extra days. I enjoyed your description of the lodge’s setting, and your enjoyment of the gardens. You mentioned that you would have appreciated music in the afternoons; we used to play music, but having received so much feedback over the years that reflected an appreciation for just listening to the noise of the jungle, we generally choose to forego the music. We have been known to occasionally bring in a local band for some evening entertainment, however. It was nice to see that you got to know our staff; they love having extended guests like yourselves. Lately we have had a few people decide to stay longer than planned at the lodge, or to plan extended stays beforehand. People stay longer because they find Tortuga Lodge to be a great place to recharge their batteries, or because they are interested in learning more in depth about the Tortuguero Environment. We recently had a couple stay for two weeks because they wanted to spend time working with our program teaching English to local children. Others have found the Lodge to be a distraction free place to focus on their work or art. Sincerely, Natalie Ewing (Chief Guest Satisfaction Officer)
for Everyoneby A verified traveler from Miami
The best Hotel in TortugueroPosted Aug 20, 2013
It was a magical place, I can't wait to go back! I love to that there's the forest in the back of the rooms and the sounds of the jungle (exotic birds, monkeys, etc) made it even better. You wont hear any cars, TV's or any city sounds, very relaxing!
for Familiesby A verified traveler
A wonderful experiencePosted Aug 17, 2013
Pros: Its location and very special caracteristics
Cons: the menu, more choices will be great.
Location: Fishing, and see the turtles at night on the beach nesting.
A very unique accommodation wild but beautiful!!! The most incredible sky at night I ever seen
Jan 24, 2013 by Natalie Ewing
The starry Caribbean night sky, when clear of clouds, really is a remarkable site, especially for those of us who are used to living in cities. Thank you for your great review! I hope you had some good luck fishing. I don’t know which of the Brown brothers (Eddie or Roberto) was captain in your case, but I know that either one would have provided you with incomparable (and award winning!) local knowledge and experience fishing Costa Rica’s northern Caribbean coast. Thank you for telling us you would have appreciated more choices on the menu. We also wish we could add more choices. So far, given Tortuga Lodge’s isolated location and the high cost of transporting fresh, high quality ingredients (the only kind we want to use) to the Lodge, we have decided to limit our options and focus instead on ensuring that the plates we do serve are the best they can possibly be. Lately we have had people choosing to stay at the Lodge for longer periods of time, up to a week, and in that case our chef is working with the guest to ensure that they receive more variety in the food served, in order to avoid repetition. Our chefs are happy to provide alternatives and accommodate any request regarding the day’s given menu that they are able to. All you have to do is let them know. Thank you again for your review, and I am glad you enjoyed your stay. We hope to see you again sometime in the future. Sincerely, Natalie Ewing (Chief Guest Satisfaction Officer)
for Everyoneby PL from Macclesfield UK
Great hotel to connect with natural environmentPosted Aug 10, 2013
Pros: The staff and the natural setting
Location: Access by river only.
Had a superb week at Tortuga Lodge. The staff were friendly and helpful and the guides were knowledgeable and great at spotting impossible to see animals. The rooms have screened windows rather than glass allowing you to fall asleep and wake to the sound of the jungle. There are no mod cons like TVs in the room, but who needs one when instead you have a hammock on the balcony or veranda that allows you to watch the river run by and the wonderful bird life
for Familiesby AH
Posted Aug 5, 2013 on Hotels.com
for Everyoneby Judy
Beautiful lodge, but too expensive!Posted Aug 2, 2013
Pros: Grounds, pool, staff
Cons: Lower your meal prices! Complimentary water taxi, comparable tour prices, add outlets
We did not purchase a 'package deal' but it was a splurge to stay here for us. Tortuga's tours & meals were 3x the price of what is available in town, but on top of that, you're trapped because it's a 10 min, $10 1-way water taxi into town! Room was much smaller than what is shown online and with 2 double beds, not a single queen or king. Room needs more outlets so cell phone/notebook/camera batteries can be charged. Grounds are beautiful and all staff were wonderful except the boat drivers were rather aloof which translates as snobby. 6 am walk is only on the grounds next to the buildings, not on the outlying trails.
Jan 7, 2013 by Natalie Ewing
Dear Judy, Thank you for your review of Tortuga Lodge. We were sorry to see that you found the food at our restaurant to be expensive. The food in Tortuguero is expensive because Tortuguero has no road access and all the food has to be transported by boat or light charter aircraft. While it is true that the food in town is much cheaper than at the hotel there are no restaurants in Tortuguero of the same quality as Tortuga Lodge’s restaurant, and if you look at the prices of food in Costa Rica, I think you will find that the food in Tortuguero is more expensive than similar quality food in almost any other town in Costa Rica. A full meal plan at our lodge is $63.50 a day plus tax. Here is what you get for that price: -A full a la carte (not buffet) breakfast with a choice of eggs any style, sausage, ham or bacon, omlettes, pancakes, French toast accompanied by fresh fruit, freshly squeezed orange juice, home baked bread with homemade jam and butter, and a bowl of homemade granola with milk or yogurt. -A fixed menu lunch with ample vegetarian, meat or other alternative options that includes an appetizer, salad, main dish and dessert. The menu changes every day. A couple of our personal favorites are ginger marinated beef on sugar cane skewers and peach palm soup with ginger and homemade croutons. -An a la carte dinner that includes an appetizer, main dish and dessert. Most plates are cooked with an eye towards providing a gourmet version of traditional Caribbean recipes and ingredients. Feedback from guests tells us that among the favorites are Spicy Caribbean Chicken and rice and beans cook in coconut milk. These recipes were brought to Tortuguero by the original settlers from Jamaica, but furnished with the care of our meticulous executive chef. I am sorry you felt trapped at the lodge, we do offer a complimentary taxi option; guests are welcome to ride into town with our staff for free, this boat makes the trip three times throughout the day; in the morning, afternoon and night. Outside of those hours we do charge $10 each way for transportation, a local water taxi will charge more. On the same subject, you mentioned you found the boat drivers to be aloof and snobby; we are very sorry. While our receptionists, guides and wait staff are bilingual, most of our boat captains speak Spanish and the Caribbean creole dialect. They do not speak English that is easily understood by guests and so they tend to try to avoid conversation. People on the Caribbean coast of Costa Rica are known for their hospitality and easy going nature, but they do tend to be shy and can be hard to engage in conversation. Thank you for letting us know about your experience, we will revisit the training that we continually do with them with an eye on continued improvement in this regard. We have taken note of your comment about the wall outlets, you are right, we need more. We have been looking into a solution, but again, given the rural nature, and the climate of Tortuguero, an easy fix is more difficult to come by. Rooms have a variety of bed configurations, we have rooms with one king sized bed or one queen, rooms with two queens and rooms that have one queen and one single bed or two queens and a single. Whenever possible we give couples a room with a single king or queen sized bed. Provided it is not a late booking and we know your preference ahead of time we can often accommodate your request. You are right that the 6 AM walk is in the lodge’s extensive gardens, not the trails system in the private reserve behind the lodge. We offer the walk at 6am because it is the best time for spotting birds and other wildlife in the open areas of the garden. It’s also easy for guests to fit this walk into their schedule before breakfast and their tours for the day. The birding in the open gardens tends to be very good; it’s not uncommon to see the Slaty-tailed Trogon, the Bare-throated Tiger-heron, Olive-backed Euphonia, Long-billed Hermit or the White-collared Manakin as you walk among the heliconias and the Ilan Ilan tree. The garden stays relatively cool and bug free in the mornings, while the trails are a great for a walk during the late afternoon/ early evening. Thank you again for your review. We hope that you had a wonderful vacation in Costa Rica. Sincerely, Natalie Ewing Chief Marketing & Guest Satisfaction Officer
for Everyoneby sima from ca
On the water frontPosted Jul 29, 2013
Pros: Everything is well organized Very supportive stuff
Cons: More choice with the meals program
Location: It's on the water You need a boat and guidness to do things which is given by the hotel
Very nice hotel Great views from everywhere including the rooms. Great surroundings and trails Very organized Nice rooms Great stuff
for Everyoneby daniela from Toronto, ON, Canada
one of the most amazing places on earth...Posted Jul 25, 2013
staff treated us like family. food was delicious. the experiences of seeing the wildlife - unforgettable. toucans, macaws, monkeys, sloths, poisonous dart frogs, caimans, crocs, lizards of all kinds.
for Everyoneby A verified traveler
the area is wonderful, and different than othersPosted Jul 22, 2013
Pros: the hotel is clean, and inviting, staff are plesant and welcoming
Location: perfect location
we had a great stay and enjoyed it very much - hotel is lovely
for Everyoneby A verified traveler
Lovely place to stayPosted Jul 16, 2013
Pros: Lovely, clean accommodations, grounds were beautiful with wildlife nearby. Very nice pool overlooking river.
Cons: See above comments
Location: Great place at the end (almost) of the peninsula, travel is by boat or fly-in. The village is delightful with lots of local flavor.
Very nice hotel with just a few quirks. Breakfast hours should be extended to 9:00am. The staff was very nice and helpful although some of the information provided to us regarding transportation and hours of their transportation were inaccurate and caused some issues. It would be nice to be informed of other options for activities with other vendors rather than just what the hotel offers. Although I understand that they want to serve their patrons exclusively, it would be nice to know the options that are available outside of the hotel. Over all a delightful stay. Going to the beach was great, the black sand is soft and fun to walk on.