Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
78% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Stay on February 24, 2015

Posted Mar 2, 2015
Pros: Room was very clean but dated. Staff were very professional and courteous.
Cons: Compared to anywhere I have stayed breakfast was lacking.
Way over priced for the room, I suppose it is because of the caverns. Their breakfast was lacking the day I was there. Some coffee and cereal but nothing hot.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Arlington, Tx.

What we needed, a base of operations for climbing

Posted Feb 20, 2015
Pros: Proximity to Guadalupe Mountains if not camping. Fair rates.
Cons: Whatever one does with an older hotel. Staff was friendly and helpful
Location: We were there to climb the Guadalupe Mountains. Carlsbad Caverns is about 20+ miles away. Not much to do except for those two things.
We knew going in this was not going to be Embassy Suites. We were pleased with the overall hotel, having read some bad reviews we know how picky some people can be. At one point we had "trouble" with our WiFi and management came right away, only to show us it was operator error on our tablet. Yes the majority of people here are oil/gas field workers, but they were all nice and gone early in the morning. We were using the hotel as a base for climbing the Guadalupe Mountains. The room was pretty clean, maids gave us extra towels, continental breakfast in the break room was to be expected, basic, if you don't want to go to a restaurant. Above all we thought their rates were very reasonable given the extreme price gouging 95% of the other hotels are guilty of. One thing...this hotel is 3 stories with no elevator. We requested and got a first story room. We would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2014
Pros: Reasonably clean and reasonably good value.
Hotel is worn but in reasonably good shape and is clean. I was told at the front desk that there were problems with the wireless internet that day, though I experienced no problems.
Comment from Hotel Management
Jan 1, 2015 by Kunal, Hotel Management
Hello, Thank you for taking the time to share your recent experience during your visit in our hotel. Your satisfaction is truly important to us as we value your business. We will continue to strive to be able to provide you and other guests the quality accommodation all the time. Thank you for your business.
3 out of 5
by A verified travelerfrom TX

On the Way to Santa Fe

Posted Dec 24, 2014
For $145 bucks, I expect something a little special. No info on breakfast. Half used bottle of shampoo. Dinky towels. Bed was comfy however. Clerk did honor my request for ground floor.
Comment from Hotel Management
Dec 26, 2014 by Kunal, Hotel Management
Hello Lacy, I sincerely apologize for the inconvenience you experience particularly on the half used shampoo and the towels. This will be accelerated and will be addressed accordingly. The rooms in the ground floor must have been fully occupied that is why your request was not accommodated. i hope we could have another chance to provide your next lodging needs. We will do our best to make your next visit a more pleasant , value experience.
1 out of 5
by A verified travelerfrom New Mexico

Posted Nov 21, 2014
Dirty oil patch hotel. Terrible bathroom and carpet needs cleaned or better replaced.
Comment from Hotel Management
Nov 28, 2014 by Kunal, Hotel Management
Hello John, We appreciate your candid comment on the quality of clean in the bathroom and carpet in the room assigned to you. Your feedback was accelerated for valuation, I assure you that this will be verified and addressed accordingly. I assure you that we take our guests’ concerns seriously. Thank you for your business.
2 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 10, 2014 on Hotels.com
Comment from Hotel Management
Jan 17, 2015 by Kunal, Hotel Management
Hello, It is sad that we failed to meet your service preference during your recent visit. I hope you will accord us another chance to serve you again, please call our attention should you have concerns. I can assure you that we will attend to you promptly to ensure you will have a more pleasant stay. Thank you for your business.
3 out of 5
Recommended
for Couples
by Garyfrom Santa Paula

Little car, big trip.

Posted Oct 19, 2014 on Hotels.com
We used the Super 8 as a base for visits to Carlsbad Caverns. It was excellent for that purpose. This hotel seems to be used by various oil and natural gas contractor field workers. It is an older hotel. The service was very good the staff very friendly. The room did have a musty odor of smoke. Over all for our purposes it was okay for our stay.
Comment from Hotel Management
Jan 3, 2015 by Kunal, Hotel Management
Hello Mr. Gary, it is sad that you were not entirely impressed with the quality of accommodation we have provided you. I hope you will accord us another opportunity to serve you and make up for our shortcoming. Please call our attention on your next visit should you have concerns. I can assure you that our staff on duty will be more than happy to assist you. Thank you for your business.
2 out of 5
Recommended
for Couples
by Pamelafrom Prescott, AZ

Two nights of no sleep

Posted Oct 18, 2014 on Hotels.com
Room #100 is the worst room in the hotel - opens out to parking lot and highway. Loud truck traffic all night long. Continental breakfast lacking coffee first day, decaf both days. "Handicap room" would be too small for a wheelchair to maneuver in bedroom. OK if guest is deaf. Bathroom large.
Comment from Hotel Management
Jan 3, 2015 by Kunal, Hotel Management
Hello Miss Pamela, I apologize for the unpleasant experience you have had during your recent visit in our hotel. Please allow us to serve you better and provide you great experience on your next trip. Please call our attention at anytime during your stay should you need assistance or if you have concerns. We will surely attend to you to ensure you will be most comfortable. Thank you so much for choosing to stay with us.
5 out of 5
Recommended
for Families
by Waynefrom Houma La

Very Good

Posted Oct 16, 2014 on Hotels.com
Everything was nice Except they don't have an elevator. You have to go up three flights of stares, dragging your stuff with you. The caverns are only 8 miles away.
Comment from Hotel Management
Jan 3, 2015 by Kunal, Hotel Management
Hello Mr. Wayne, Thank you for letting us know of your concerns during your visit in our hotel. Please know that your complete satisfaction is our goal to achieve and your shared experience will be used as reference as we continue to strive for excellence. I will submit your feedback to our management trust that they will surely find ways to assist and handle the same concerns in the future for our guests convenience. We hope to have you again soon.
2 out of 5
Recommended
for Couples
by A verified traveler

Cheap

Posted Oct 6, 2014 on Hotels.com
Cheap but not for family
Comment from Hotel Management
Jan 3, 2015 by Kunal, Hotel Management
Hello, Thank you for so candidly sharing your thoughts about your recent stay in our hotel. Please know that we use our guests’ feedback to help us identify the aspects that needs improvement to serve you better. I will accelerate your concerns for evaluation and trust that necessary corrective measure will be implemented accordingly. We are truly grateful for having your business.