Ratings based on 320 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
77% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Scottsdale, AZ

Roads trip stop 1

Posted Aug 15, 2014
Pros: close proximity to the caverns
Cons: I don't know where to start. It was dusty and dirty. Any locations in Carlsbad that had a decent appearance in the town was priced like downtown LA
Location: dirty movie theater with 3 movies. marginal food at several restuarants
It cost a bunch for what it was. Carlsbad is caverns only as the town had nothing to offer us. At least we got it off the bucket list
Comment from Hotel Management
Sep 17, 2014 by Kunal, Hotel Management
Hello Mr. Doug, I regret that we failed to meet your satisfaction during your stay, Trust that your feedback will not go unnoticed as I will submit this to our management. I can assure you that we use our guests’ reviews to help us identify aspects that needs attention to serve our guests better. Thank you for your business.
Comment from Hotel Management
Sep 17, 2014 by Kunal, Hotel Management
Hello Mr. Doug, I regret that we failed to meet your satisfaction during your stay, Trust that your feedback will not go unnoticed as I will submit this to our management. I can assure you that we use our guests’ reviews to help us identify aspects that needs attention to serve our guests better. Thank you for your business.
1 out of 5
by A verified traveler from Wichita, KS

Don't stay here. Old hotel rooms.

Posted Aug 9, 2014
Pros: Nothing.
Cons: Remodel the hotel. Clean the halls and rooms. New carpet.
Location: When to Carlsbad Caverns.
Older hotel. small rooms, a lot of construction workers. No breakfast, workers took everything by 6:45AM. Hotel in poor overall condition. Broken floor tiles and dirty carpet. Never again at Super 8.
Comment from Hotel Management
Sep 17, 2014 by Kunal, Hotel Management
Hello Mr. Cooper, I regret that you were uncomfortable during your stay. I apologize for what took place during breakfast. Trust that your detailed experience will be submitted to our management, I assure you that they will carefully look into this matter to address accordingly. We appreciate your candid comment as we use our guests’ reviews to help us identify aspects that attention to make improvements to serve our guests better.
Comment from Hotel Management
Sep 17, 2014 by Kunal, Hotel Management
Hello Mr. Cooper, I regret that you were uncomfortable during your stay. I apologize for what took place during breakfast. Trust that your detailed experience will be submitted to our management, I assure you that they will carefully look into this matter to address accordingly. We appreciate your candid comment as we use our guests’ reviews to help us identify aspects that attention to make improvements to serve our guests better.
2 out of 5
by A verified traveler from saint paul minnesota

Room barely adequate . Staff non existent.

Posted Aug 8, 2014
For what we paid $150. I'd give it two stars. If we paid half that, I would give it three. Musty rooms, but beds we're comfy & clean. Ice cold AC. Staff was non existent. Breakfast: barely enough food was left to feed the family- pretty chintzy pickings. Won't go back.
2 out of 5
by A verified traveler

Its a dump.

Posted Aug 5, 2014
Poor front desk staff. Poor upkeep of motel. Poor breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, Ontario

Decent stay

Posted Aug 4, 2014
Pros: Room size
Cons: Update rooms
Location: Near the Caverns
Clean, could have used some updating in the bathroom but overall the rooms were good. Breakfast was pretty well what you expect staff was nice.
Comment from Hotel Management
Sep 17, 2014 by Kunal, Hotel Management
Hello MC, Thank you for your time in letting us know of your thoughts about your stay. I apologize for our shortcoming for not ensuring the bathroom is thoroughly cleaned before it was assigned to you. I will accelerate your concern so that this is handled differently in the future to avoid discomfort. Thank you for your business and we hope to have an opportunity to make amends and offer better services.
Comment from Hotel Management
Sep 17, 2014 by Kunal, Hotel Management
Hello Mc, Thank you for sharing your experience during your stay. I am glad that we have met your preference on the quality of clean and the customer service you received. I will have your comment about the bathroom forwarded to management. I am sure this will be used as reference for future improvements. We hope to see you again soon.
2 out of 5
by A verified traveler from McKinney, TX

Rates high enough they should be able to remodel

Posted Jul 22, 2014
Cons: Building needs some remodeling. Very limited selection at breakfast.
I stayed one night here with my wife and children. I understand rates are high in Carlsbad due to tourism and high demand. But if a hotel charges as much as I paid for this one, they should have plenty of $$$ to reinvest and give me a better experience. At least make the place nice. The location was fine, but the building felt run-down - musty smell, stained carpets, broken tiles on the stairs, the dead-bolt on our room didn't work, etc. The hotel could have made up for some of this perhaps with a decent breakfast, but the complimentary breakfast available was one of the least impressive I've seen the last few years. The selection was very limited. I didn't have any issues with the hotel staff, but I also didn't have any interaction with them other than check in. In short, I've paid the same rate at another Super 8 and had much better experience. I find it hard to believe there isn't a cheaper or similarly-priced alternative in Carlsbad that provides a better experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Windsor Locks, CT

Good hotel for the National Parks.

Posted Jul 14, 2014
This hotel is 13 miles from Carlsbad Caverns and 47 miles from Guadalupe National Park. There is a Wal-Mart with grocery store nearby along with many restaurants. Free breakfast and free Wi-Fi.
4 out of 5
Recommended
for Families
by A verified traveler from Houston, TX

Great stay with a short drive to Carlsbad Caverns

Posted Jun 29, 2014
Pros: The picture of the caverns above the bed. The proximity to Carlsbad Caverns National Park.
Cons: The breakfast was a bit emptied out in the last hour.
Location: Carlsbad Caverns National Park is a must see. Be sure to schedule one of the ranger led tours ahead of time. They are well worth it!
Stayed here two nights while exploring Carlsbad Caverns. Clean room and an acceptable breakfast was all we were looking for. About a 30 min drive away from the park, but as close as you will get without staying in White City. A few restaurants and a Walmart nearby met all of our needs for this trip. No complaints and will definitely look at staying here again next time I head back to Carlsbad Caverns.
3 out of 5
by A verified traveler

Posted Jun 19, 2014
Pros: At least is was quiet.
Cons: An elevator
Location: It was reasonable distance to Carlsbad Caverns and restaurants
Bathroom was not very clean. Hair all the toilet and tub. If the bathroom is not clean it makes me very suspect of the beds.
1 out of 5
Recommended
for Families
by jenjer4013 from Santa Fe, NM

No impressed

Posted Jun 15, 2014 on Hotels.com
I usually have reasonably low standards when it comes to hotels, but I wasn't impressed with this one (especially for the price!). The paint in the bathtub was chipping off in large pieces, and there was (a large amount of) dust on various surfaces. The pool area/furniture was old and run down, and the water was pretty dirty. Also, the breakfast left some to be desired (some less than appealing apples, yogurt, two kinds of "flake" cereal, packaged cinnamon rolls, and waffles).