Ratings based on 277 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
56% of guests recommend
2.6 Room cleanliness
2.8 Service & staff
2.8 Room comfort
2.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Texas

Disappointed!

Posted Jan 7, 2015
Mold on the bathroom ceiling. We were checked in to a room with an existing broken lavatory faucet. We were told that we had to move out so the faucet could be fixed. It was freezing outside so we stayed put and didn't use the faucet. Would not recommend this hotel to anyone!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

Comfy warm bed on our snowed in day in Carlsbad

Posted Jan 7, 2015
Pros: They had waffles at the continental breakfast.
Cons: In our room the bathroom light cover was cracked and one arm chair had holes worn through the armrest. Great other than that.
Everything we needed. Fridge, microwave, iron, hairdryer.
2 out of 5
by A verified traveler

Cold and smelled like old smoke..

Posted Jan 6, 2015
We arrived and the staff was awesome. But the room smelled like smoke and the rest room was small , no room to move around kept running in the walls.
2 out of 5
by A verified travelerfrom california

Not clean!

Posted Dec 31, 2014
The room smelled of stale smoke but it was a non-smoking room, needed a lot of repairs, and the bathroom floor was still dirty/dusty. I can't expect much from a hotel where most of the staff looks related and they can work in sweat pants and T shirts. I expect more for $140
1 out of 5
by A verified travelerfrom El Paso Tx

To expensive for the quality of the hotel

Posted Dec 16, 2014
The beds were horrible and the shower worse, the tub over flooded it was just not good
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Arizona

Working Man's Motel

Posted Dec 13, 2014
Pros: It was available when we needed it and it served our purpose of an overnite during our travels.
Cons: The mattress needed changing.
Location: Carlsbad, NM. The name says it all as Carlsbad Caverns is nearby drawing thousands of visitors annually. Barbecue and breakfast spots are good.
The motel shows the wear and tear of working people. There are many oil field types in the area with many staying in the motel. Our only real gripe was the mattress wasn't up to par. The room was clean and neat and everything worked fine.
2 out of 5
by A verified traveler

Paid way too much!

Posted Dec 1, 2014
Pros: Manager did give us a $30 break on the price since our heater did not work.
Paid way too much for a room that we had to clean before using, the heater did not work and the room was in general disrepair.
2 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Bellevue, WA

Not professionally run

Posted Nov 10, 2014
Pros: Conveniently located.
Cons: Staff needs to be re-trained.
Location: Quite a few restaurants nearby.
Front desk people did not have adequate knowledge and training to provide decent services. TV and a light did not work in my room but got no help. Called front desk a couple of times but the phone just kept ringing. The size of the room was decent, but the refrigerator was making a hammering noise which made it difficult for me to sleep.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2014
A bit over priced for the condition of the hotel, but considering the area it was cheap.
3 out of 5
Recommended
for Business Travelers
by Chasfrom Bernalillo

Fit the bill during an oil boom

Posted Oct 27, 2014 on Hotels.com
Sheets were clean the room did not stink and the bed was comfortable. Considering this was the only place that had rooms left in town, it fit the bill.