Ratings based on 49 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

The Best of the Bunch

Posted Oct 13, 2014
Pros: Service was as good as a true 5 star hotel in a major city. I was very impressed.
Location: The hotel is about a half hour drive from the Carlsbad caverns. It is an easy drive with no complexities.
Our stay was in an executive sweet with a small but pleasant living room area. The room was spacious. The bed was very comfortable and had four pillows. The air conditioning was excellent, making environmental control easy. The bathroom was a bit small, but adequate, and the shower has simple controls. The shower was enclosed with a curtain, not glass. The shower fixture did not include a movable handle held, which made it less than idea. The water was hot immediately upon demand and the water pressure was excellent. There were a generous number of towels. While the shower room/toilet was small, there was a roomy area just outside the door with sinks and towels. The cable TV had a plethora of channels with all conceivable options. The reception was excellent and trouble free, and the remote worked without unnecessary complexities. There is a small entry way near the door that serves as a little hallway entrance. At this location is a microwave, refrigerator with complementary water, sink, and ice bucket. The microwave is at knee level, making it hard to use, and, more importantly, it was not attached, such that, it would move and/or tip when opening the The business center has a good working computer system with two screens and a printer. The breakfast area was cleaning and the complementary breakfast was adequate, but not spectacular. Breakfast begins as early as 5am, which is very convenient for early risers. The utensils were plastic, which was not ideal.
4 out of 5
Recommended
for Families
by Steve from Ft Worth

Very nice but a little steap.

Posted May 26, 2014 on Hotels.com
I am not sure if it was simply the time of year, Memorial Day, buy I am used to getting the same room for half what we paid. That being said they had very comfortable beds, were extremely nice and helpful. Even let us back in our room after we had checked out and turned in our keys. Eggs weren't that great but that was the worst thing. The cookies, popcorn and beverages were a nice treat in the evening. Would stay again if ever in Carlsbad again..
4 out of 5
Recommended
for Families
by Leticia from Tx

Nice hotel. way overpriced though

Posted May 19, 2014 on Hotels.com
We Were satisfied with the accommodations but the price was crazy for one night, I guess I should never complain about the prices at the one here in Texas again.
5 out of 5
Recommended
for Families
by Dr. KK from Waco

very friendly staff

Posted Mar 13, 2014 on Hotels.com
Price of the room was outrageous but no other choice. Staff was exceptionally friendly from the desk clerk to the maid which made the price a little easier to swallow. Breakfast was better than average.
3 out of 5
Recommended
for Families
by A verified traveler

Looks like a new property

Posted Jan 6, 2014 on Hotels.com
Hotel was fine, no complaints. Common areas immaculate. Breakfast buffet typical for Hampton Inns. Room was quite pricey for a hotel of this class.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2014 on Hotels.com
1 out of 5
Recommended
for Business Travelers
by kim from NM

over priced

Posted Jan 2, 2014 on Hotels.com
Way over priced had to change rooms 2 times first one fridge was making a ton of noise couldn't sleep if wanted to, next room toilet ran finally third room we took but clock didn't work , when booked was told sold out not they had a ton of rooms. will not go back. Service poor asked about best place to eat both suggestions where out of business. For the amount they charged one should of had awesome rooms and service. I guess that's what you pay when you are 25 miles from the caverns I hate places that take advantage of location
1 out of 5
Recommended
by Sarah from Portales

Posted Dec 31, 2013 on Hotels.com
The first room we had smelled like vomit. The second room, the tv channels weren't working. The pictures on the website looked nothing like the room. The price was too expensive. We will not stay there again.
5 out of 5
Recommended
for Everyone
by Edison from Dallas, TX

Very clean bed.

Posted Dec 30, 2013
Pros: Their blanket was very clean and comfortable. Also, it's location was very convenience because it is adjacent to two gas stations and WalMart store.
I and my wife had trip to Carlsbad National Park and we stayed two night at this hotel. The room was very comfortable and clean.
5 out of 5
Recommended
for Families
by Remigio Vigil from jRio Rancho New Mexico

Loved the Location

Posted Dec 10, 2013 on Hotels.com
it was very enjoyable