Ratings based on 23 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
74% of guests recommend
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from colorado

Dont be fooled

Posted Jul 15, 2015
We rarely rate rooms, But in this case we felt it was necessary. After reading many reviews giving it 4 out of 5 stars we thought this would be a good purchase. Upon arriving at our first room smelled like smoke, even though it was labeled as non smoking. We switched rooms, and the second room smelled musty and was not clean. The hotel is worn down, they had multiple towels laid out in the hallways where the carpet was soaking wet, our bathroom door was warped so badly that it wouldn't even close, the paint was peeling in the room, and the carpet was stained in multiple locations. The staff was helpful, and kind.
Comment from Hotel Management
Jul 20, 2015 by Sammie, Hotel Management
I am sorry that we did not live up to what you were expecting. I do hope you informed someone about the condition of your second room also. All of our rooms are non smoking but, people still break the rules. The thing with the towels was due to an air conditioner leaking. I do hope you will give us another chance if you are ever this way again. Sammie VanStory
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Centrally located, quiet Hotel

Posted Jul 9, 2015
Pros: Large room; Adequate buffet; friendly staff; quiet.
Cons: WiFi connectivity.
Location: Centrally located.
Large room for 2 adults and 2 children; centrally located for surrounding tourist attractions (Carlsbad Caverns/Roswell Alien Festival); buffet breakfast with nice selection of options, inc. eggs , meats, breads, cereals, juices, etc. Quiet even during July 4th celebrations. Close to FLETC Academy.
Comment from Hotel Management
Jul 10, 2015 by Sammie, Hotel Management
Thank you for taking time to send a comment about your recent stay at our hotel. It is comments such as yours that help other travelers plan their trip. I hope we will be your hotel of choice the next time you are in our area. Sammie VanStory General Manager
1 out of 5
by A verified traveler from TX

DIRTY

Posted Jul 6, 2015
The floor in the room had stains and the sheets had spots of blood and on the side of the bed on the shams had spots the room smelled horrible... I had reservations for a king size bed and they gave me two queens even though I went to speak to the associate at the front desk he said all rooms are same charge instead of asking if I wanted to move even with the room smelling and in dirty conditions I will spread the word that hotel sucks in all aspects very dissatisfied
Comment from Hotel Management
Jul 9, 2015 by Sammie, Hotel Management
I am truly sorry that your recent stay was not up to our standards. Our rooms are inspected every day and I do apologize for not seeing any of the defects that you pointed out. It would have been my pleasure to see you moved to a different room immediately if I had know about it. Once again, I am sorry about your dissatisfaction. Sammie VanStory
4 out of 5
Recommended
for Everyone
by A verified traveler

over night on the go

Posted Jun 5, 2015
over all...a really nice stay. Everything was clean however some parts of the room/fitness center/lobby were old or not functional. The breakfast area was too small....we checked back twice to see if a table was available to eat at...good thing we weren't on a tight schedule
Comment from Hotel Management
Jun 8, 2015 by Sammie, Hotel Management
Thank you for your comments concerning your recent stay. It is through comments like yours that a hotel can learn where anything needs to be looked at. Please consider staying with us when you are back this way again. Sammie VanStory General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Palm Desert, CA

Nice hotel in nice area

Posted May 27, 2015
Pros: We were close to lobby, breakfast area and downtown.
Cons: Shower and vanity were separate. Just wish they would put soap in the shower and the vanity area, since they were separate areas.
Location: Nice little town
Stayed for two nights while we visited Carlsbad caverns. The hotels in Artesia were much more affordable than Carlsbad. Hotel was clean and folks were friendly and accommodating. Did not have breakfast but was available.
Comment from Hotel Management
Jun 2, 2015 by Sammie, Hotel Management
I am glad that you enjoyed your stay with us. We try hard to give each guest an enjoyable stay. When you travel back this way again, please feel welcome to come back. Sammie VanStory General Manager
2 out of 5
by A verified traveler

Room showed lots of wear.

Posted May 26, 2015
Pros: convenience of location
Cons: room needs paint and some repair
I had stayed in this hotel about 3 years ago with total satisfaction. Since that time the hotel it seems that the hotel has developed a lot of wear. Our bathroom door was so poorly fitting we had to slam it hard to shut it. When you entered the room and turned on the light switch no lights came on. One of the lamps didn't work. Overall, it was satisfactory, but not worth $106 per night.
Comment from Hotel Management
Jun 2, 2015 by Sammie, Hotel Management
I am truly sorry that you did not enjoy your stay this time. The problem that you reported had never been brought to my attention but is now taken care of. We try to take good care of our property but it is through feedback from our guests that we learn of any situations. Thank you for bringing this to my attention. Sammie VanStory General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2014
Cons: Drapes didn't block outside light.
Perfectly adequate, but bring clothes pins to block outside light
2 out of 5
by Jennifer from Dallas, TX

Yeah. Uh...no.

Posted Oct 8, 2013
Pros: Nice staff.
Cons: Hard beds. Bad food.
Location: Remote.
Being asked to revise my review. Umm...uncomfortable beds, gross food. Decent staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

One night stay.

Posted Oct 5, 2013
Pros: Good location, pretty clean, very friendly employees.
Cons: Replace the mattress.
Location: Artesia is a smaller town so it is close to everything.
Use to be a Holiday Inn Express. Clean, people are nice. Beds getting a little broke down. They stay almost full occupancy (as do all three of the main hotels in Artesia) due to the oil field boom. Three new hotels, motels are being built. That should reduce the price of the medium quality ones.
5 out of 5
Recommended
for Everyone
by Kristin from Dallas, TX

Work in Artesia

Posted Jul 18, 2013
Location: Close to food, shopping and my jobsite.
Great hotel, new fresh, very helpful staff. Good location to amenities, reasonable rates.