Suite, 2 Queen Beds, Non Smoking | Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi
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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2210 West Main St., Artesia, NM

Reviews

8.4

Very Good

Rating 10 - Excellent. 39 out of 64 reviews" "
Rating 8 - Good. 8 out of 64 reviews" "
Rating 6 - Okay. 9 out of 64 reviews" "
Rating 4 - Poor. 3 out of 64 reviews" "
Rating 2 - Terrible. 5 out of 64 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, pet friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Kaitlynn

Stayed 3 nights in Mar 2024

2/10 Terrible

Andres

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very dirty hallway smelled like piss very disgusting

10/10 Excellent

Ishmail, Elkridge

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed our stay here. Well first let’s start with this, Artesia NM does not really have much to do or see. Hence the 2 stars for area around the property. However, when it comes to the staff, they were very accommodating and we had no issues with them. Other than the hallway carpet which smells like wet dog (probably because of guests not controlling their pets), the room was clean and fresh. My only gripe was missing breakfast this morning. We got in during the weekend so we were told breakfast was 7-10am. We assumed it was every day but it turns out during the week it ends at 9am. Even though it was posted up, maybe please let guests know. We sometimes do not read. I did get a courtesy late checkout and Bonnie was kind enough to print over 50 pages of work for me because they don’t have an office area. I actually just booked another night with them since I missed my flight.
Stayed 3 nights in Feb 2024

10/10 Excellent

Robbyn

Stayed 1 night in Feb 2024

10/10 Excellent

María

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dint ask for her name but the lady that was serving breakfast deserves a pay raise 🙏
Stayed 3 nights in Feb 2024

8/10 Good

PIERRETTE

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay
Stayed 3 nights in Jan 2024

8/10 Good

ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities
Nothing else
Stayed 1 night in Jan 2024

10/10 Excellent

Ariane

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really good, except for the acoustics, I could hear the other room really well.
Stayed 1 night in Jan 2024

4/10 Poor

Rolando

Stayed 1 night in Dec 2023
Response from Quality Inn Staff on Jan 11, 2024
Thank you for taking the time to give us your feedback on your recent stay here we are sorry to hear you were not happy with your stay, we will look into the issues. Thank you

10/10 Excellent

Scott, Alamogordo

Stayed 1 night in Jan 2024

10/10 Excellent

Camilo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn't warned or expected a deposit on the room. They did wave it for us. The beds were clean and comfy. The bathroom was nice. Overall a very comfortable stay for the price.
Stayed 1 night in Jan 2024
Response from Quality Inn Staff on Jan 11, 2024
Thank you for giving us the feedback on your recent stay here with us and we are sorry about the deposit we just started this process. But happy to hear you enjoyed the rooms and your stay. Thank you

10/10 Excellent

Alyssa

Stayed 3 nights in Dec 2023
Response from Quality Inn Staff on Jan 11, 2024
Thank you for your feedback!

10/10 Excellent

George

Traveled with pets, Traveled with family
Very enjoyable stay. Clerk at front desk was over-the-top an outstanding person.
Stayed 1 night in Dec 2023

10/10 Excellent

Ramakrishna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New buildings, everything looks neat and new. Very clean bath rooms, neat beds. I liked it the best among all the hotels I stayed so far. Breakfast is simple but its a quality food.
Stayed 1 night in Dec 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn Staff on Jan 11, 2024
Thank you for your rating!

10/10 Excellent

Yeona, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality Inn Staff on Jan 11, 2024
Thank you for your feedback

6/10 Okay

Jannette

Stayed 2 nights in Dec 2023

2/10 Terrible

Sonya

Disliked: Cleanliness, property conditions & facilities, room comfort
The place stinks the carpets were dirty and the stairway smelled like cat urine I didn’t end up staying
Stayed 1 night in Dec 2023

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Quality Inn Staff on Jan 11, 2024
Thank you for your feedback

4/10 Poor

W

Traveled with group
Breakfast was good but coffee was empty & containers very small so not enough coffee for guests. Night staff for check-in not very personal & welcoming. More concerned w her cell phone than me checking in.
Stayed 1 night in Dec 2023

6/10 Okay

prerana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and it feels newly built. Breakfast was not good compared to other quality inn properties that I have stayed at. Rooms are beautiful and have wide windows, pristine clean.
Stayed 1 night in Nov 2023

2/10 Terrible

carlos

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE PLACE WAS DIRTY AND THE RUG STINK AS DOG PEE
Stayed 6 nights in Nov 2023
Response from Quality Inn Staff on Jan 11, 2024
Thank you for your feedback! We have addressed issues.

6/10 Okay

Stacey

Traveled with family
Disliked: Cleanliness
Property is pretty beat up. Surprised at the rating it has. Would not stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Mitchell

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Quality Inn Staff on Jan 11, 2024
Thank you for your feedback

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All as expected!
Stayed 1 night in Oct 2023
Response from Quality Inn GM on Oct 31, 2023
Thank you for taking the time to give us a positive feedback on your recent stay here with us, we really appreciate it and we try our best to make every guest feel at home when they are here. Hope to see you for your future lodging needs.

6/10 Okay

Margo

Traveled with family
Ok if you need a bed
We booked and paid through hotels.com app. When we arrived they required an additional $100 deposit. They said if we paid cash, they would refund it upon checkout; if we put it on a card, there would be a delay for the credit to be issued. It’s a 2-story hotel with NO ELEVATOR. So, if you get booked on the 2nd floor, have fun hauling your luggage up the stairs. We booked a room for two and they supplied us with enough towels for one person. Of course, you’re welcome to run up and down the stairs to ask for more. Be sure to fill your ice bucket while you’re down there because there’s no ice machine on the 2nd floor. Also take note that the water in Artesia is VERY HARD. The tiny bottle hotel conditioner won’t help your hair, so bring your hair conditioner if you plan to use that water to wash your hair.
Stayed 2 nights in Oct 2023
Response from Quality Inn Staff on Oct 25, 2023
Thank you for taking the time to give us a feedback on your recent stay here with us, Yes unfortunately this hotel dose not have elevators just stairs. Deposit its a new to us for getting an incidental fee upon check-in And we are sorry about the hard water here in this town as well. We will bring your input on the conditioner to possibly get a bigger size in the bathroom accessories. Thank you again for your feedback we work hard to keep our guest happy as possible during stay.

10/10 Excellent

Daijah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Quality Inn Staff on Oct 25, 2023
We appreciate you taking the time to give us an positive feedback on your stay here with us, we are happy to hear everything was good with your stay and hope to see you again when you return to the area.

6/10 Okay

Jess

Disliked: Staff & service
I booked/paid for my room through Expedia. 1. Upon arrival, there was no one at the desk. I rang the bell. A few minutes passed and then someone from the dining area (friend, I assume) went to get someone. When the lady came out she didn’t greet me in any way, not even a “Hello”. I told her I had a reservation and handed her my id and cc. 2. She took them and said she’d be right back. She was gone 15 minutes . I had to ask her friend to go get her. 3. When the rep came back, she was incredibly rude and demanded the ID’s of everyone in the vehicle and said a $100 deposit was required to which I complied, but neither of these were mentioned on Expedia when I booked. 4. Over the course of completing the check-in, she proceded to tell me 6 different times that the rooms were nonsmoking and I wont get my deposit back if I smoke in the room. SIX warnings. I DON’T EVEN SMOKE and she was hatefully repeating herself as if she was getting paid a commission for each warning. 5. When I advised her that there were errors in my home and email addresses, she was snotty and told me she put in exactly what was on my ID. An extremely poor attitude and now being arguementative over HER typos in MY personal information. 6. This woman spoke to me in a condescending tone the entire time I was at the desk and then on exit, she yells to warn me about having the key next to my phone. The room was nice, but I guarantee your return customer count will go down if you keep this employee.
Stayed 1 night in Sep 2023
Response from Quality Inn Staff on Oct 25, 2023
Thank you for taking the time to give us your feedback on your stay, we will look further into this.

6/10 Okay

Karina

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Quality Inn Staff on Sep 29, 2023
Thank you for taking the time to give us your feedback! We very much appreciate it.

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Can't Wait To Visit Artesia Again...
I really enjoyed my stay. I especially loved the decor, the paint color on the wall was incredible. I would really love to know the name of the paint so that I can update the wall color in my home. Bonnie was the staff member who checked me in, and she was amazing! Would I recommend this hotel to my friends, family, and coworker...You bet I would! Guaranteed 100%!
Stayed 1 night in Sep 2023
Response from Quality Inn GM on Sep 29, 2023
Thank you for taking the time to give us your feedback on your stay here with us recently, we are happy to hear you enjoyed everything about it. We were recently fully renovated and we are loving the new colors and glad to hear our guest are as well. It is so great to hear our customer service was amazing during your stay. We very much appreciate it on recommending us to all your family and friends. and cant wait to see you on your next visit here to Artesia.Thank you again!

8/10 Good

Frenda

Stayed 1 night in Sep 2023
Response from Quality Inn Staff on Oct 25, 2023
Thank you for rating your stay here with us we appreciate you taking the time to do so.

10/10 Excellent

Lucia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good over all
Stayed 1 night in Aug 2023
Response from Quality Inn Staff on Aug 25, 2023
Thank you for taking the time to give us your feedback on your visit here with us, we are glad to hear you enjoyed your time here. We work hard to keep our guest happy and welcomed during their stay. Thank you

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jun 2023
Response from Quality Inn Staff on Aug 25, 2023
Thank you for your feedback we do appreciate you

10/10 Excellent

Tanty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good!
Stayed 1 night in Jul 2023
Response from Quality Inn Staff on Aug 25, 2023
Thank you for your positive feedback

2/10 Terrible

Lucia

Disliked: Staff & service, property conditions & facilities
Breakfast was cold and pool was broken and no one notified me.
Stayed 1 night in Jul 2023
Response from Quality Inn Staff on Aug 25, 2023
Thank you for taking the time to give us a review on your visit here with us, We are sorry for some not good experience during your time here. We will are sorry about the pool we are hoping in future to have it up and going. We will certainly address the breakfast right away for the cold items on the food section. Thank you

6/10 Okay

Brandi

Traveled with partner
Liked: Cleanliness, staff & service
We booked this hotel for the pool, it was empty and not working - please advertise that for folks. Outside door keys didn’t work to get in.
Response from Hotel Staff on Jul 12, 2023
Thank you for taking the time to give us your feedback on your recent stay here with us, we are sorry about the pool issue we are working to get this issue fixed so guest can enjoy the pool in the hot weather. And we will look into the key asap. Thank you again

8/10 Good

Sherry

Liked: Cleanliness, staff & service
The staff were kind and helpful. I was able to check in early. Do my laundry. The room was very large and the patio was nice. The free full breakfast was convenient.
Stayed 1 night in Jul 2023
Response from Hotel Staff on Jul 12, 2023
Thank you for your positive feedback on your recent stay here with us, we are happy to hear you enjoyed everything about our hotel. We try to accommodate to our guest as much as possible during their time here with us. Thank you again

10/10 Excellent

Francis

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good size rooms with comfortable beds and pillows! The woman at check in was so friendly too!
Stayed 1 night in Jul 2023
Response from Hotel Staff on Jul 12, 2023
We want to thank you for taking the time to give us your feedback for your recent stay you had with us. We strive to keep our guest happy and make them feel at home. We are pleased to hear you enjoyed the spacious room and we can deliver good customer service to our guest. Thank you again

6/10 Okay

Cristina

Traveled with family and small children
Liked: Staff & service
We had no issues with staff. They were friendly. The only issue was with the smell in the hallways. It smelled like urine. The ac in the room was off. The room temperature read 87 degrees.
Response from Quality Inn Staff on Jun 28, 2023
Thank you for taking the time to give us your feedback on the recent stay you had with us. We will address the issue in you had mentioned. We work hard to keep our guest happy during their stay here with us.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jun 2023
Response from Quality Inn Staff on Jun 28, 2023
We appreciate you taking the time to rate up on your recent stay here with us.

10/10 Excellent

Diane

Stayed 1 night in Jun 2023
Response from Hotel Staff on Jul 12, 2023
Thank you for your Feedback

10/10 Excellent

Asher

Stayed 1 night in May 2023
Response from Quality Inn Staff on Jun 28, 2023
Thank you for giving us feedback on your stay here with us, we appreciate it.

10/10 Excellent

Shellie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Quality Inn GM on May 9, 2023
Thank you for taking the time to give us your feedback on the stay you had here with us recently. We are happy to hear you had a great stay here we try our best to make every guest happy and welcomed! We hope in the future if your down here we will be your go to lodging stay.. Thank you again for the feedback

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness
The place is very clean and the staff was very courteous and friendly
Stayed 1 night in Mar 2023
Response from Quality Inn Staff on Apr 4, 2023
Thank you for taking the time to give us a positive feedback on your stay here with us, we try our best to keep property clean and welcome everyone.

4/10 Poor

Chris

Business traveler, Traveled with family
Card reader for the door was malfunctioning for one room and the second room you could just push the door open. The air conditioner ran all night and never cooled in one room.
Stayed 1 night in Mar 2023
Response from Quality Inn Staff on Mar 8, 2023
We appreciate you taking the time to give us your feedback on your stay here with us. We are sorry you did not have a good experience here during your time. We will work hard to get these issues addressed asap. We appreciate and hopefully in the future we will get your business again. Thank you

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay front lady very helpful and friendly Thank you!!
Stayed 1 night in Feb 2023
Response from Quality Inn Staff on Mar 8, 2023
Thank you for taking the time to give us a positive feedback on your stay here with us, We are always happy to hear a great stay here with us. And we do our best to make everyone feel welcomed during their stay. Thank you again