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Response from The Team at Bernardus Lodge & Spa on Apr 10, 2024
Thank you so much for your comments regarding our staff. We strive to provide the best experience for our guest each and every time. We are glad we have exceeded your expectation. We look forward to your next visit.
Response from The Team at Bernardus Lodge & Spa on Apr 10, 2024
Thank you so much for your comments regarding Bernardus Lodge & Spa. We strive to provide the best experience for our guest each and every time. We are glad we have exceeded your expectation. We look forward to your next visit.
Beautiful ground. But room cleaning can be better. Counters and floors do look a bit dirty
Mylinh
Stayed 1 night in Mar 2024
Response from The Team at Bernardus Lodge & Spa on Apr 10, 2024
Thank you for your feedback. We’re glad to hear that you found our grounds beautiful. We apologize for the cleanliness issues you experienced. We strive to maintain a high standard of cleanliness and your comments indicate that we fell short in this instance. We will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your input as it helps us improve our services. We hope to have the opportunity to better serve you in the future.
Response from The Team at Bernardus Lodge & Spa on Apr 10, 2024
Thank you so much for stay at Bernardus Lodge & Spa. We are so pleased to hear that you enjoyed your stay. We hope to see you again in the near future.
10/10 Excellent
Melissa
Traveled with family and small children, Traveled with family
The Bocce courts, heated pool ( 80 F) and hot tub, Croquet set, friendly staff and great food at the on site restaurant.
Melissa
Stayed 1 night in Feb 2024
Response from The Team at Bernardus Lodge & Spa on Apr 10, 2024
Thank you very much for your review! We are delighted to know that you enjoyed our amenities and Lucia Restaurant & Bar. When your travels bring you back to this area, I hope you visit us again.
Beautiful, spacious room with great bathroom. Very comfortable bed. Well-trained staff ; well-designed public areas; good restaurant.
Richard
Stayed 2 nights in Feb 2024
Response from The Team at Bernardus Lodge & Spa on Apr 10, 2024
Thank you so much for your comments regarding our spacious room, comfortable bed, our incredible staff, and the food at Lucia Restaurant & Bar. We hope you will visit us again soon.
This is a beautiful resort with very well appointed rooms. The suite we had was gorgeous and the complimentary bottle of Rose chilling in the fridge along with a delicious cheese and other snacks was a lovely touch. Staff were friendly and accommodating. The room was clean and the bed extremely comfortable. Our tasting menu dinner in the restaurant was delightful and room service meals hot and delicious.
Michelle
Stayed 2 nights in Feb 2024
Response from The Team at Bernardus Lodge & Spa on Apr 10, 2024
Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at our resort. It’s great to know that you appreciated the complimentary bottle of Rose, cheese, and snacks in your suite. We’re also glad that you found our staff friendly and accommodating, and that you had a comfortable stay in our clean rooms. We’re delighted that you enjoyed the tasting menu dinner in our restaurant and found our room service meals hot and delicious. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. Thank you for choosing our resort!
Response from The Team at Bernardus Lodge & Spa on Apr 10, 2024
Thank you so much for your review of Bernardus Lodge & Spa located in the heart of Carmel Valley wine country. We are delighted to know that you enjoyed your stay. We hope to see you again soon.
We had a fabulous stay at Bernardus and will absolutely be back again! From the front desk to the cleaning staff, restaurant staff and bartender… everyone was lovely and accommodating. It was a rainy weekend and we still were able to enjoy the property and have a wonderful weekend.
Absolutely wonderful!! Especially the dining. The chef is talented and inventive -and provides his guests with a gourmet adventure at every meal. I loved every morsel. In fact I told our server that we had fallen in love with him!
Iur stay was just perfect in every detail: the room was lovely. Our little patio was cosy. The hot tub glorious. The grounds beautifully landscaped. The Lodge was beyond perfect in every way. And, the staff, especially Kerry, who was one of our servers at dinner, could not have been nicer and more helpful-plus, he even laughed at our jokes.
Property is beautiful. My partner and I stayed in the luxury spa room, which is exactly as it is portrayed.
Only feedback i would share is, resort knew we were only staying 1 night, and on 2 seperate occassions asked us what are our plans for the day of arrival - which we responded with heading to the Bernardus Winery. Only to arrive at the winery and it was closed. Rather disappointing consider we drove down from the north bay and only had a short stay. Would of appreciated a heads up so we could of made alternate plans.
Such a beautiful spot and a top not resort!!! I traveled with my family, including my 5 children and we all loved staying here. Our room was a beautiful Villa that was spacious and just perfect for us. The view was outstanding and the room was perfection!
Hotel was impeccable. Incredible staff and service. Our rooms were well appointed. No nickel and dining which I appreciate. Everything in room bar was complimentary. Even the valet parking was included. Now the resort fee was $60, but they were upfront about that so you can’t complain.
My only complaint revolves around the restaurant.
For the prices and the ambience, I expected a higher quality of food. It was good, but unimpressive in the menu and presentation.
This is too bad, because the service was exemplary.
Howard
Stayed 3 nights in Aug 2023
10/10 Excellent
Linda, Redwood City
Traveled with partner
Aug 14, 2023
Liked: Amenities
We loved the attention to detail. Rose wine upon check in, cold fruit water at the pool, the valet who charged our car overnight without being asked, and the cheese and fruit in the room. Great stay and we will be back!
The staff was so very helpful and friendly. Lovely property and the adults only hot tub was fabulous! The Lucia restaurant was awesome. The valet staff was so friendly and gave great recommendations for hiking.
We stayed on the ground floor, the bed was not set up right, floor was slippery, my husband fell at night, he went to ER, the staff there not showing any concern,
We were very disappointed and dissatisfied.
I have stayed here twice now. The first time I was nothing but impressed with the accommodation and facilities. This time the room seemed run down. One of the queen beds was pushed up against the wall so my daughter had to climb over me to get out of bed in the night. The spa plunge pool was cold (under repair) and the sauna was not working. Not what I expected for $1000 a night.
Staying at Bernardus is a special place. The rooms are beautiful and comfortable. The staff is welcoming and friendly. The grounds are well taken care of and absolutely beautiful. The children’s garden is our favorite and our kids love planting seeds and seeing of the flowers come through at a later time. We stay here every year and plan on always coming back.
The room was lovely. Bed comfortable. TV not working but management compensated us for it & fixed the problem. Staff kind & responsible. Wonderful lodge. Music in lobby on Wednesday was so good we stayed for 3 sets. Great pizza in bar on Wednesday. All in all an expensive but worthwhile splurge.
This property is one of our favorites! The fact it has been a year and a good number of the staff remember us, and those that were not around seem to know who we are before arriving for reservations has been phenomenal! We are looking forward to our anniversary visit next year!!!
Absolutely amazing!! I can’t say enough about this place. The service, the accommodations, and the property was all excellent. I will definitely be coming back!!