Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
I wanted a hotel to just spend the night. Everything exceeded my expectations and I was pleasantly surprised with everything about the experience
Comment from Hotel Management
Jul 25, 2014 by Teresa, Hotel Management
We so glad that your one night stay with us exceeded your expectations! We always aim to be super and I'm so glad we delivered that promise to you.
2 out of 5
by A verified traveler from Ontario, Canada

Very Disappointing

Posted Jul 6, 2014
Pros: The location.
Cons: Everything! Front desk staff, breakfast, shower curtains.
Location: Location is great! Close to highway. Cracker Barrell, Applebys, McDonalds, Dunkin Donuts & Subway are all walking distance.
The room was a good size & fairly clean; could always be cleaner. The wi-fi worked well for the most part. Aside from a couple of employees at the front desk that were friendly enough and the cleaning staff whom was very friendly whenever we'd see them in the hallway; the attitude of the front desk staff left much to be desired. Whether you came in the front entrance or off of the elevator, many would not look up from their cell phones. And when you'd say "Excuse me", the attitude given back was disgusting; it was as if you had no business interrupting them. I called for more towels (since you need to cover the floor with at least 6 of them as the shower curtains are much too short so all of the water sprays out and covers the entire floor, creating very hazardous conditions if you don't lay towels first); and I was told "You have to come get them." The free breakfast was awful. Slim selection and nothing tasted fresh. Fruit choice = apples; none of which looked appetizing. Bread selection was just sliced bread - no bagels, no english muffins etc. No peanut butter for my children's toast. Nothing hot (no eggs, bacon etc). There was literally a waffle maker, sliced bread, jam & butter, tiny muffins that tasted 2 days old, 2 cereal choices & some apples. Thank goodness, Cracker Barrell is within walking distance next door. We had to go there every morning & spend money on breakfast since the free one was just not worth it. Will NEVER stay here again.
Comment from Hotel Management
Jul 15, 2014 by Teresa, Hotel Management
Dear Lisa, Thank you very much for your honest feedback of your recent stay at The Super 8 Pennsville. I am very sorry for the lack of service you received from our front desk staff. This is not typical of our super service and I will share your comments with our Front Desk Manager to change this level of service as soon as possible for our future guests. However, our Executive Housekeeper, will be thrilled to know that her team is happy and pleasant when tending our guest's needs. Our SuperStart Breakfast is continental and complimentary. It hosts a variety of cold cereals, whole fruit, made to order waffles, and Super 8 Cinnamon Buns. I am disappointed that our breakfast options were not satisfying for you, however I am glad that you were able to find options for you and your family at the nearby Cracker Barrel. There is also a Dunkin Donuts and McDonald's on our corner for additional breakfast options. Thank you again for your sincere comments, we are always working to enhance our level of service and reviews like yours help us to learn what we can work on.
3 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Good value

Posted Jun 30, 2014
Pros: Good value
Cons: A mirror in the room, not just in the bathroom.
Location: Lots to do in Wilmington, which is on 10-15 minutes away. The DuPont homes and museums are fantastic!
Great facility for the price paid. The room and bathroom were clean and a good size. The decor was rather ugly (shades of orange) but we only slept there so that didn't really matter. There was only one mirror, however, and it was in the bathroom, of course, and not very large, so that was an inconvenience. Breakfast was decent, with a waffle machine and several choices of cereal, yogurt, juices, breads and pastries. Anyone visiting Wilmington should know, though, that it costs $4.00 every time you cross the Delaware Bridge to get there. It doesn't cost to come back across, however, but it was still a bit of a shock to pay that much. Still much cheaper to pay the toll than to stay in Wilmington, though, and it only took about 10-15 minutes to get into the city.
Comment from Hotel Management
Jul 15, 2014 by Teresa, Hotel Management
Hi Gail, Thank you for choosing to have a super stay on your recent trip to Delaware. Thank you for noting your super savings by mentioning that you stayed in NJ and paid the toll bridge each time you entered the city of Wilmington as opposed to staying in the city. We love providing super rates for our guests. You should have a little spending money to enjoy on your trip, right?! I'm glad you found our rooms to be large and clean even though the decor wasn't quite your style. I'm glad you had a great stay and great time in Wilmington. Thank you for making us part of your experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

Not what I expected for the price!

Posted Jun 29, 2014
Great room for the price. Very modern and clean. Shower a bit weird. Curtain was too high and the water leaked out and made a mess in the bathrood floor. Other than that great stay. Decent breakfast.
Comment from Hotel Management
Jul 14, 2014 by Teresa, Hotel Management
Those 5 stars are SUPER! It is always our pleasure to exceed our guest's expectations. I am sorry about the shower curtain in your bathroom and thank you so much for being understanding about that. We look forward to sharing many more future stays with you, thank you again for your great comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2014
Nice clean room but the beds are extemely hard and uncomfortable. The shower is a little weird..water leaks all over the floor due to shower curtain being too short.
Comment from Hotel Management
Jun 20, 2014 by Teresa, Hotel Management
Although I am bummed to hear that you found our beds to be hard and the shower curtain to be short, I am happy that your stay was super. We will work on fixing these problems for your future stays so that we can get 5 stars from you!
3 out of 5
by Jon from Lynchburg, Va

Posted Jun 14, 2014
Pros: Easy access to highway. Room very spacious.
Cons: Management could do a better job at making sure room is ready for next guest.
Location: Short drive to Philadelphia
Arrived at 230am and met girl at reception desk. She was very attentive and friendly. Found room and went straight to bed. Woke in the morning to find that rooms trash had not bben emptied from day before and there was no soap for shower.
Comment from Hotel Management
Jun 21, 2014 by Teresa, Hotel Management
Hi Jon, Thank you for your review. I'm sorry about the condition of your room upon arrival. I will need to make the front desk manager and housekeeping supervisor aware of this so that can better inspect rooms before checking guests into rooms that have not been serviced properly.
4 out of 5
Recommended
for Everyone
by Sarah

Good Value

Posted Jun 11, 2014
Clean, comfortable room. All we needed for an overnight stay.
Comment from Hotel Management
Jun 21, 2014 by Teresa, Hotel Management
Thanks for choosing to have a super stay, and thank you for your great review, we sincerely appreciate it!
4 out of 5
by A verified traveler

Great stay

Posted Jun 3, 2014
Awesome staff, very clean. Great location to everything.
Comment from Hotel Management
Jun 13, 2014 by Teresa, Hotel Management
We are very thankful to have a super staff! Our great location wouldn't be so great without them!
3 out of 5
by Sam from Chicago

Super 8 Pennsville/Wilmington

Posted Apr 21, 2014
Pros: Lower cost than others in the area.
Cons: Room carpeting looked dirty, upgrade TV's and breakfast was marginal.
Location: Location was fine for my work in the area - things to do in area was an NA for me.
Arrived late and left early in the morning - just a place to sleep for the money. Wouldn't recommend hotel for a longer stay. Adequate for the money.
Comment from Hotel Management
Apr 25, 2014 by Teresa, Hotel Management
Hi Sam, Thank you for staying with us and for taking the time to review your experience with us! I'm glad you had an adequate overnight, but we do hope that you will come back again so that we can earn a stellar 5 stars from you!
4 out of 5
Recommended
for Everyone
by L.E. from Dallas, Texas

Good for the price

Posted Apr 2, 2014
Pros: Nice view of wooded area (at least on my side of the hotel) that had wild turkeys roaming.
Cons: My main issue was with the shower. It was impossible to shower without the shower curtain coming into the shower and water getting all over the floor.
Location: Within walking distance of several restaurants. Easy access to major highways and Delaware Memorial bridge.
Good value for a good price. Not amazing, but considering the price it was a pleasant stay.
Comment from Hotel Management
Apr 14, 2014 by Teresa, Hotel Management
L.E. Thank you so much for sharing your experience with the Expedia community! I'm glad that overall you found a great value in your stay at the Super 8 Pennsville!