Ratings based on 39 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby wivane
Excellent studio apartmentPosted Mar 5, 2014
Pros: Very large, well equipped studio with balcony, full kitchen and laundry facilities and a balcony overlooking the lake. Free covered parking.
Cons: The green décor in the corridor leading to the rooms is really sickly and needs to be brightened up. Pokie hall lowers the tone.
Location: Directly opposite a new local shopping mall. Nice lake for morning jog or walk. Short drive to Watergardens rail station. Close to airport.
We initially chose this hotel to avoid driving in the city centre. Short drive or bus trip gets you to Watergardens rail station. Cheap rail tickets gets you into the city centre in about 30 minutes. Trains are not crowded. Also located close to airport. Our studio was excellent in terms of size, quality and price. Good value bistro and nice bar areas. Located across the road from a large new shopping mall. The Caroline Springs area looks to be a new suburb. Very clean but a bit lacking in character.
for Everyoneby A verified traveler
Nice hotel close to shops.Posted Mar 1, 2014
Pros: The free parking, the hotel was nice new and clean with all requirements at hand.
Cons: Workings of the usable equipment should be checked after patrons check out.
The shower water pressure was very poor. We were relocated to another room where the shower was normal and ok.
for Everyoneby Kristy from Calgary AB
Awesome hotel and very friendly staffsPosted Jan 21, 2014
Pros: Spacious, clean, friendly staffs.
Cons: A shuttle bus will be great.
Location: Far from City, not much near by except a local mall across the street.
This is our first time and it is for our honeymoon in Melbourne. So far we have to say Hotel is great, clean and staffs are very nice. However, the location is not the greatest so if you are a travelers and do not drive we highly recommend stay in Zone 1 hotels like downtown area or airport as taxi in Caroline Springs very limited. No other transportation from Airport to Hotel unless you are taking public buses/ trains and it takes about 2 hours plus you must have the Myki card in advance in order to ride on it. Taxi from airport to Hotel it is $150 AU plus 45 mins ride. If come back after 10pm to Caroline Springs there are zero to extremly hard to find a taxi (must call in advance and still have to wait) back to the hotel as it is not walking distance. Hotel do not offer shuttle so rent a car if you would like to say in this quiet and peaceful location. Beside the transportation--everything is great and it has nothing to do with the hotel. So recommended.
for Everyoneby Cal GreyNomad from San Jose, California
Great location outside MelbournePosted Dec 11, 2013
Pros: Everything worked for us, especially being able to come in late and be away from both Melbourne and the airport, but toward the Great Ocean Road.
Location: Located in a residential & commercial area. Shopping center across the parking lot.
You can be close to Melbourne, but out of the traffic and city noise. Mercure Melbourne Caroline Springs is a casino which just happens to have a great hotel in it. Rooms are huge with balconies. The Mercure is striving to be a 5 star place. We came in late and were happy to receive a free drink down at the bar! Literally across the parking lot is a large mall/shopping center, where you can stock up on food and other supplies if you are headed for the Great Ocean Road.
Posted Nov 20, 2013 on Hotels.com
for Overnight Stay Before Destinationby Amanda from South Australia
Beautiful hotel at a great price.Posted Nov 11, 2013 on Hotels.com
The rooms are a great size, very modern and comfortable. The hotel has great facilities including a heated pool, gym, restaurant, cafeteria, gaming machines, and bar. There is a great view of the surrounding lake and a shopping centre directly across the road for convenience. Excellent value for money.
Recommendedby A verified traveler
Posted Nov 8, 2013 on Hotels.com
Pleasant surprise, nice meals, relaxing location, friendly service, modern decor
for Everyoneby Monalisa from Sydney
Nice hotel close to shops and lakePosted Oct 29, 2013
Cons: Staff and dining area if you choose to bring your own food.
Location: Shopping, dining out
Reception staff disappointing. Not very welcoming upon our arrival for checkin. Answered our questions as if annoyed? Slightly abrupt and when I queried our final bill upon checkout staff almost flipped that I did. Shocked at reaction! On the other hand room was modern, spacious and clean.
Recommendedby viv from Mildura
great water pressurePosted Oct 22, 2013 on Hotels.com
It was perfect for what we wanted
for Everyoneby mg from mg
Nice and clean hotel near shops and lakePosted Oct 13, 2013
Was nice staying at mercure caroline springs. The rooms were clean staff were friendly the only problem i had was being limited to watching tv id like to listen to music too, the mattress was abit uncomfortable. Otherwise overall was a nice experience