Ratings based on 54 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
85% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by A verified traveler

Vista preciosa

Posted Aug 12, 2014 on Hotels.com
muy bien, digna de repetir
Comment from Hotel Management
Jan 3, 2015 by MANAGMENT, Hotel Management
Estimado Huésped Muchas gracias por sus amables comentarios . fue un gusto satisfacer las expectativas de su viaje los esperamos pronto. .. saludos
2 out of 5
by A verified travelerfrom Philadelphia

Friendly staff, poor facilities

Posted Aug 4, 2014
Staff was friendly whenever we interacted with them, but the room was bare bones and the toilet barely worked (all items outside of human waste had to be put in trash... Yes, even TP). We lost power part way through the night and it still hadn't come back on by checkout (11am), good thing it wasn't all that hot. Fortunately it was only a one night stay. Any longer and we would have gone elsewhere.
Comment from Hotel Management
Apr 11, 2015 by MANAGMENT, Hotel Management
Dear Scott Thank you for your comments We are a new administration and we are working so hard in the remodeling of the hotel. You are always welcome... Best regards
Comment from Hotel Management
Apr 11, 2015 by MANAGMENT, Hotel Management
Dear Scott We are new management and we are working on remodeling of the hotel, We appreciate your comments .. Best Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Great Hotel with excelent ocean view.

Posted Jul 20, 2014
Hotel staff is very nice, Ange (Front Desk), Didier and Alam (Restaurant) Daisy (Kitchen) Carlos (Manager) all make our stay like home or better, Nice location with front Ocean View from any point, Pool was clean with spectacular sunset view, Room was clean, very nice terrace, bath in bay view cabins has great concept but need some improve as well with the room too.
Comment from Hotel Management
Apr 11, 2015 by MANAGMENT, Hotel Management
Dear Carlos It was a pleasure to serve you and make you feel like home , we appreciate your comments and you are always welcome.
3 out of 5
Recommended
by A verified traveler

Posted Jun 27, 2014 on Hotels.com
Comment from Hotel Management
Feb 25, 2015 by MANAGMENT, Hotel Management
Dear Guest! We hope you enjoyed your stay! I would like to take this opportunity to share with you that we are doing our best to improve the quality.We will be happy to provide you a better experience next time. Greetings! Guanamar Hotel!
2 out of 5
by A verified travelerfrom colorado

Posted Jun 20, 2014
Pros: THe view
Cons: Better plumbing, new paint, new stairs
Location: Samara is just down the road which offers many restaurants, the beach and shopping.
THe hotel was in a rather dilapidated condition, which was too bad because the view was very nice. The toilet leaked and the shower didn't drain. We also happened to book for the one night of the hotel staff party, which meant all the facilities were closed to guests. The next morning, we saw contractors walking around, so hopefully this means the owners are willing to put some money into bringing the hotel back to a more modern standard.
Comment from Hotel Management
Apr 11, 2015 by MANAGMENT, Hotel Management
Dear Guest. Thanks for take your time and write us . We appreciate your reviews and now we are a new administration and we are working in the remodeling of the hotel. Best Regards
3 out of 5
Recommended
for Everyone
by rodfrom franco

Great views from balcony

Posted Jun 18, 2014
Facility was nice, pool area and restaurant have great views, the room was out dated but for the price you cant complain
Comment from Hotel Management
Apr 11, 2015 by MANAGMENT, Hotel Management
Dear Rod we appreciate your comments , we are working in the remodeling of the rooms .. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2014
Great view but the place needs an updating....Great staff; food needs help
Comment from Hotel Management
Apr 11, 2015 by MANAGMENT, Hotel Management
Dear Guest We appreciate your review and we are working on areas that need repairing .. Best Regards
2 out of 5
by A verified traveler

Nice View of the Ocean

Posted May 30, 2014
Pros: The staff was wonderful
Cons: Update the rooms
Location: There is a beautiful beach.
I personally was not impressed. The room was very outdated. The staff was very helpful though!
Comment from Hotel Management
Apr 11, 2015 by MANAGMENT, Hotel Management
Dear Guest Thanks for take your time and write us we appreciate your comments we are a new administration and we are working in the remodeling of the hotel. best Regards
4 out of 5
Recommended
for Couples
by A verified traveler

Posted May 16, 2014 on Hotels.com
Comment from Hotel Management
Feb 26, 2015 by MANAGMENT, Hotel Management
Dear Guest! I would like to take this opportunity to share with you that we are doing our best to improve the quality. We will be happy to provide you a better experience next time. Greetings! Guanamar Hotel!
2 out of 5
Recommended
by Genefrom Bretagne

Vue magnifique mais hôtel vieillot

Posted May 10, 2014 on Hotels.com
Cet hôtel à un potentiel exceptionnel de par sa situation et sa vue mais quel gâchis... Service nul, chambre avec vue au top mais avec une climatisation des années 60 qui réveillerait un mort par le bruit des portes qui ferment quand elles le veulent des chambres spatieuses mais vraiment mal organisées et mal entretenues... Quel dommage... Vraiment déçus...
Comment from Hotel Management
Jan 3, 2015 by MANAGMENT, Hotel Management
Estimatte Gene Merci beaucoup pour vos commentaires. nous sommes une nouvelle Admistración et nous nous tenons à fournir visenten nouveau le service qu'ils méritent.