Studio, 2 Double Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Los Angeles Carson

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 218 out of 1009 reviews" "
Rating 8 - Good. 179 out of 1009 reviews" "
Rating 6 - Okay. 203 out of 1009 reviews" "
Rating 4 - Poor. 171 out of 1009 reviews" "
Rating 2 - Terrible. 238 out of 1009 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

veronica

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We had no towels in the room did not realize it till it was too late and also shower pressure was horrible literally. No water out. Room is outdated it and furniture worn. Overall room appearance not great. Compare to photos.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear Veronica, Thank you for taking the time to share your review. We apologize for not meeting your expectations with the rooms and regret any inconvenience caused by the unavailability of towels and the disappointing shower pressure. Our priority is providing comfortable and well-equipped amenities, and we regret any oversights. We will address this with the maintenance and housekeeping teams to ensure enhancement. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

2/10 Terrible

Esmeralda

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear Esmeralda, Thank you for taking the time to share your review. We seem to have fallen short of your expectations and regret that your stay was less than perfect. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

2/10 Terrible

TAE HO

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stinky room.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 22, 2024
Dear TAE HO, Thank you for selecting our establishment and taking the time to provide us with your feedback. We sincerely apologize for the odor issue you encountered during your stay. Ensuring a clean and comfortable environment for all our guests is our top priority, and we regret that your experience was affected by this unpleasant smell. Rest assured, your feedback will be promptly addressed with our housekeeping team to prevent recurrence. We appreciate your understanding and patience in this matter, and we hope to have the opportunity to offer you a more satisfying experience on your next visit. Sincerely,Hotel Management

4/10 Poor

Vanessa

Disliked: Cleanliness, property conditions & facilities
Cockroach in the room.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 20, 2024
Dear Vanessa, Please accept our apologies for the inconvenience you experienced during your stay. Please know that cleanliness and pest control are top priorities for us, and we take reports of this nature very seriously. Our team will immediately address the issue to ensure it is resolved and to prevent any recurrence in the future. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide you with a more enjoyable stay.Sincerely,Hotel Management

2/10 Terrible

Melissa

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room did not have a working lock. My daughter was bitten by something in the room. The second unit had roaches and bedbugs. My daughter and I spent two nights at the hotel and slept in our car both nights. After the second night, we left. The refund we got was only $258.00 when there were still five days left in our reservation and we were renting the room for $72/night.
Stayed 7 nights in Mar 2024
Response from Hotel Management on Mar 20, 2024
Dear Melissa, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I ask for a non smoking the whole building smelled like smoke . The room was dirty I found hair all over the restroom. The dining area had crumbs all over the counter. I will never go back there.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Brian, Thank you for sharing your feedback about your recent stay with us. We understand that a clean and fresh hotel is essential for a pleasant stay, and we sincerely apologize for falling short of your expectations. Please know that we take cleanliness very seriously and will take the necessary steps to address your concerns. We hope you will give us another opportunity to demonstrate our commitment to providing exceptional experiences. Sincerely,Hotel Management

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
I renteda room here for a night to go to the dignity health sports field to watch the LA sevens rugby tournament. Check in was easy and the woman at reception was so noce and helpful. Room was clean and bed was comfortable, and walkong to the event was safe and easy. Highly recommend for any events in the area.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 5, 2024
Dear Caitlin, We are so grateful for your words about your recent trip for LA sevens rugby tournament. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

6/10 Okay

Yohannes

Business traveler
Liked: Staff & service
Looks old
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 2, 2024
Dear Yohannes, Thank you for being our guest. We are happy to know you had a pleasant stay. However, it isn't very reassuring to read that we did not meet all your expectations. Your notes for updating the condition of the room have been shared with the relevant team. Please give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

2/10 Terrible

hernan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and Noisy
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 28, 2024
Dear hernan, We sincerely apologize for the inconvenience you encountered during your stay. Your comfort is our priority, and we regret that the cleanliness and noise concerns fell short of your expectations. We take your feedback seriously and will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your candid feedback and hope you will allow us another chance to provide you a better and more pleasant stay.Sincerely,Hotel Management

2/10 Terrible

Jafar

Stayed 3 nights in Feb 2024

6/10 Okay

Juan C

Stayed 1 night in Feb 2024

2/10 Terrible

Jafar

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I have roaches in my room The beds have bed bugs The house keeper hasnt came to clean my room once in the last 2 weeks
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 24, 2024
Dear Jafar, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

10/10 Excellent

Tamaira

Traveled with family and small children, Traveled with group, Traveled with pets
this women that works at sees candy worked at the front desk was amazing
Stayed 1 night in Feb 2024

2/10 Terrible

Carlos

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were stained, dirty towels in bathroom, alcohol in the room, weed and cigarette smoke everywhere in the hotel.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 10, 2024
Dear Carlos, We realize the importance of first impressions, and fresh, clean accommodations must set the tone for a great stay. We apologize for any oversights in your room's preparation. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

10/10 Excellent

Luz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was accommodating.
Response from Hotel Management on Feb 6, 2024
Dear Luz, Thank you for writing a review of your time with Extended Stay America! We are happy to know you were pleased with our staff and services. We appreciate your business and look forward to seeing you again for another memorable experience. Have a great day! Sincerely,Hotel Management

4/10 Poor

Stephan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Craig

Business traveler
Disliked: Amenities, property conditions & facilities
The hotel is terrible, you basically took my money on that one. The staff was great that’s the only reason I was able to tolerate it for the 1 hour I spent there. You have to do better!
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 24, 2024
Dear Craig, We sincerely apologize for the challenges you faced during your brief stay. It's disheartening to hear that your experience fell short of expectations. We value your feedback and understand the importance of improvement. Please be assured that we are actively addressing any concerns to enhance our services. We appreciate your acknowledgment of the staff's efforts and hope to have the opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Management

10/10 Excellent

Tianna

Stayed 1 night in Jan 2024

2/10 Terrible

Ricardo, Phoenix

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the maintenance and the roshes all over
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 13, 2024
Dear Ricardo, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Lily

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty would be an understatement for this property as soon as you walk in it smells like trash and the walls by the elevator are disgusting. We were suppose to stay 5 night but Checked out a few hrs later. The toilet had hair on the seat and bowl, the sink was dirty and had hair, the mirror had writhing on it that was not wiped, the shower was filthy how can you get clean in there??? The kitchen wasn’t bad but dirty. The drawers and stands were dirty as well. The whole place was beyond disgusting but the staff was beyond kind and understanding. Was given a refund and I booked elsewhere.
Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Dear Lily, We would like to express our deepest apologies on behalf of our entire team for failing to meet your expectations during your stay at our hotel. We take all concerns seriously, especially regarding the cleanliness of our hotel, which is our top priority. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. We hope you will give us another opportunity to serve you and provide a memorable experience. Sincerely,Hotel Management

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Brooke

Traveled with family
Disliked: Staff & service, amenities
I was charged and never stayed there. The manager Jose is very rude and unprofessional. Please do not stay at this hotel
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 31, 2023
Dear Brooke, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

10/10 Excellent

Tianna

Liked: Amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs extermination
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 20, 2023
Dear Kimberly, Thank you for bringing this to our attention. We appreciate your feedback and apologize for any inconvenience. Our team at Extended Stay America is committed to addressing this issue promptly. We value your stay and will take the necessary steps to ensure a more pleasant experience in the future.Sincerely,Hotel Management

8/10 Good

Luis

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

E-Aurea

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very welcoming when we were very sad cause our tragedy so we felted comfortable, we may come back
Stayed 3 nights in Nov 2023

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Place is very dirty, looks like homeless people live there
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 6, 2023
Dear David, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Los Angeles.Sincerely,Hotel Management

6/10 Okay

Mayra

Business traveler, Traveled with partner
the beds are uncomfortable , there was something sticky on the floor.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 8, 2023
Dear Mayra, We appreciate your feedback and apologize for any discomfort you experienced. We understand the importance of a comfortable stay and use your comments to improve our services. If your travels bring you back to the area, we hope to provide you with an enhanced experience that meets your expectations. Thank you for taking the time to share your thoughts.Sincerely,Hotel Management

2/10 Terrible

Naomi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It had very bad smells and carpet and bathroom counters, shower curtains very dirty and stains.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 29, 2023
Dear Naomi, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

4/10 Poor

Fidela

Stayed 1 night in Nov 2023

2/10 Terrible

Ron

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had 3 rooms for 3 nights. All rooms were absolutely disgusting. We were moved to 3 other rooms and they were no better. There were multiple bugs running around, the countertops still had food on them. The hotel was also housing the homeless in multiple rooms. One day the water was turned off for 6 hours. Expedia did not disclose any of this when the rooms were booked. This experience was so bad, our company will no longer be using Expedia for our travel arrangements.
Response from Hotel Management on Nov 9, 2023
Dear Ron, Thank you for staying with us and for taking the time to leave your comments. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Also, we are sorry for the unexpected water outage on one of the days during your stay and apologize for the inconvenience this caused. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

2/10 Terrible

Toya

Disliked: Cleanliness, staff & service, property conditions & facilities
I spent hours killing Roaches did not get sleep
Response from Hotel Management on Nov 2, 2023
Dear Toya, We're sorry to hear about your experience during your stay. We take pest control seriously and will address this concern. Your feedback helps us improve our services to ensure a more comfortable stay for our guests. We apologize for any inconvenience you faced and appreciate your patience. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Thank you for your feedback.Sincerely,Hotel Management

4/10 Poor

Yoshitake

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was placed on the second floor 230 to be exact, and the room was one of the worse rooms I've stayed in. The room smelt of old dingy cigarette smoke and the overall cleanliness of the room was a 2 out of 10. I asked to be placed in another room, patty at the front desk was kind enough to place me on the 3rd floor in a room 100 times cleaner and I was able to enjoy the rest of my stay comfortably.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 2, 2023
Dear Yoshitake, We appreciate your feedback and are glad to hear that Patty at the front desk was able to assist you in finding a more comfortable room. We're sorry for the initial inconvenience you faced, and we'll use your comments to improve our services and room conditions. Your comfort is essential to us, and we hope to provide you with a more enjoyable experience during any future stays. Thank you for choosing to stay with us.Sincerely,Hotel Management

4/10 Poor

Jorge

Traveled with partner
Disliked: Amenities, property conditions & facilities
Run down
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Dear Jorge, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time in the area.Sincerely,Hotel Management

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023

4/10 Poor

Marjorie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were items on top of the cabinets that seemed like they were placed there like it was being saved. The tub has parts missing. Under the beds were dirty. Worst place i ever booked
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Marjorie, Thank you for choosing us for your accommodation and sharing your feedback. We apologize for any concerns you encountered during your stay. Your feedback is valuable, and we understand the importance of a clean and well-maintained environment for our guests. We will use your comments to address these issues and improve our services. We appreciate your understanding and hope to provide a more comfortable and enjoyable experience on your next visit. Thank you for sharing your thoughts.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay and now my back aches!
hotel was filthy room was dirty w dirty windows, carpet, stained linen. counters were stained chipped and had cigarette burns! beds not comfortable had to request extra pillow which were all hard slabs! would not recommend!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 18, 2023
Dear kathleen, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Clineshia

Stayed 1 night in Oct 2023

6/10 Okay

Barun Bikash

Disliked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

Fehmi

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
First of all. The hotel has cancelled my reservation saying that they overbooked and Expedia was supposed to have let me know. I was finally able to convenience front desk person to give us the last room available she was holding for another party. When we got into the room it smelled soooo bad! Like something had died in there. The carpets were filthy, table and side tables had burn marks on them from so no smoking, kitchen walls had grease, bathroom shower curtain was mildewed, ceiling just above the bed had blood like look ( most likely blood!) scattered in various places. I traveled with my 12 year old daughter so she could attend a concert. We both were so comfortable staying there but did not have another place because we weee from out of town and did not have a car. This hotel needs to be investigated right away!!!! There is no way anyone should stay there and pay over $200 a night!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 12, 2023
Dear Fehmi, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Your feedback is invaluable as we are committed to providing the best experience for our guests. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

4/10 Poor

Jennifer

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

2/10 Terrible

Linh

Stayed 3 nights in Oct 2023

6/10 Okay

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice. Facilities are run down. There was a cockroach in our room. So called grab and go breakfast was mediocre
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Stephanie, Thank you for evaluating your stay. We are glad you liked our staff and their hospitality. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Thank you for choosing us for your stay.Sincerely,Hotel Management

2/10 Terrible

Herlinda

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally don’t complain but this hotel was very dirty, i found a hair on my bed and the room has a terrible smell. The towels were dirty as well the whole room was just gross and i didn’t feel comfortable at all i wouldn’t stay here again and i don’t recommend staying here.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Herlinda, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable comments.Sincerely,Hotel Management

8/10 Good

Juliette

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Wilmer

Disliked: Property conditions & facilities
Bad smell when you enter in by front desk
Stayed 4 nights in Sep 2023
Response from Hotel Management on Oct 2, 2023
Dear Wilmer, Thank you for taking the time to review our hotel. We are sorry to hear that you had concerns during your stay and would like to apologize for any inconvenience you experienced. Our top priority is to maintain a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. We appreciate your feedback and will take the necessary steps to address your concerns and ensure a better experience for you on your next visit. Sincerely,Hotel Management

8/10 Good

Veronica

Traveled with family
Liked: Staff & service, room comfort
We found one dead roach on a towel that was given to us.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Dear Veronica, Thank you for sharing your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and look forward to seeing you soon.Sincerely,Hotel Management