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Reviews of Casa Quero Hotel Boutique

4 out of 5
Casa Quero Hotel Boutique
Calle Del Quero No.9-53, Cartagena, Bolivar

Reviews

9.4

Exceptional

Rating 10 - Excellent. 134 out of 175 reviews" "
Rating 8 - Good. 29 out of 175 reviews" "
Rating 6 - Okay. 7 out of 175 reviews" "
Rating 4 - Poor. 2 out of 175 reviews" "
Rating 2 - Terrible. 3 out of 175 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Very customer oriented.
Stayed 3 nights in Mar 2024

10/10 Excellent

Talitha

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful - very relaxing!
Stayed 1 night in Feb 2024

10/10 Excellent

patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for Walled City walks.
Stayed 1 night in Feb 2024

8/10 Good

Shideh

Liked: Cleanliness, staff & service, amenities
Very nicely kept casa, fantastic quiet but accessible location with wonderful staff and spotless clean!! We feel like aesthetically it could get more attention, and we had some plumbing issues in the shower.. I just need some facilities update in that regard. Otherwise very well equipped
Stayed 3 nights in Jan 2024
Response from Equipo hotel casa quero on Feb 7, 2024
Nice to greet you Mr. ShidehWe are happy to know that our team provided you with excellent service, for us it is a pleasure whenever our guests have a pleasant stay at Quero's home, thank you for letting us know about the plumbing problem, we were able to correct that error and continue providing the best service for you. our clients.We hope to have you again in our facilities.Have a great day.

10/10 Excellent

Jocelyn, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and would definitely stay again. Rooftop pool is perfect, breakfast is delicious and rooms are clean and spacious. Only minor complaint was hot water in the shower wasn't mixing properly so it would alternate between too hot or luke warm. Totally a minor problem. Overall I really enjoyed the stay and wish we had stayed longer.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this hotel! Awesome part of town, cute streets, close to amazing restaurants. Spacious rooms, delicious breakfast, great water pressure in the shower! We will definitely be back!
Stayed 2 nights in Jan 2024
Response from Equipo hotel casa quero on Feb 7, 2024
Dear Madam. JessicaThank you for your detailed review of our hotel, it means a lot to us that you have taken the time to share your experience with us, we are very happy to hear your positive comments, We hope to have you back home.kind regards.

8/10 Good

MANUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Garrett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the staff! They were very sweet about anything I needed. The property is old but will maintained.
Stayed 1 night in Dec 2023

10/10 Excellent

Glen, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is remarkable. Beautiful, spacious, huge rooms with balconies onto a quiet courtyard or historic streetscape. Amazing breakfasts (Thanks Ena!) and the most helpful staff I have ever met (Yes you Adriana and the team!). I have travelled a lot but have never experienced a that is so beautiful, comfortable, elegant and homey all at the same time. I will never forget the wonderful week we had at Casa Quero.
Stayed 8 nights in Nov 2023
Response from Hotel casa quero on Nov 21, 2023
Dear Mr. Glen,We are very happy to read that you have had a pleasant experience at casa quero, we are happy to know that our team has provided you with excellent service, I will make sure that you receive your comments.Thank you for your kind words, we hope to serve you again soon.Sincerely,Casa quero hotel team.

10/10 Excellent

Gabriela

Stayed 5 nights in Nov 2023

10/10 Excellent

Liliana, Alexandria

Stayed 5 nights in Nov 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location in the old city
An amazingly beautiful and quaint location in the walled city of Cartagena. Very friendly staff. Large rooms with all amenities and a lovely breakfast. Highly recommended
Stayed 3 nights in Oct 2023
Response from Equipo hotel casa quero on Oct 29, 2023
Dear Mr. EdwinWe are very happy to read that you have had a pleasant experience in our hotel, it is a pleasure for us to serve clients like you. We hope to serve you again. Have a nice day!

10/10 Excellent

Rosario

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property made me feel like this was my home away from home. This boutique hotel only has 7 rooms. We stayed in one of the rooms facing the street with a beautiful balcony, and I loved having my coffee there in the mornings. What amazed me was that the entry door was very high. Once I entered the room, I was awed to see the high ceiling throughout the whole unit, including the bathroom. All the grounds in this property are beautiful, close to everything, and within walking distance of the main parts. The staff was terrific and went out and beyond to make our stay memorable. Our stay included breakfast every day; let me tell you, it was delicious, and different options were available. I can't wait to return to Cartagena, and believe me; I will be staying at Casa Quero again; I truly recommend them.
Stayed 5 nights in Sep 2023
Response from Casa quero on Oct 13, 2023
Dear Madam. Rosary beads.We are very happy to hear that she has had a pleasant experience at Casa Quero, your comment has made our day! Our entire team works very hard to keep our customers happy, but we can only do this because of amazing customers like you.Thank you again and we look forward to serving you soonSincerely,Casa quero hotel team.

10/10 Excellent

Lester

Beautiful hotel…excellent service…had that historic Cartagena feel while still having the best amenities. The morning breakfast was outstanding. Made my stay In Cartagena all the more pleasurable.
Stayed 1 night in Sep 2023
Response from Equipo hotel casa quero on Oct 29, 2023
Appreciated mr.LesterThank you for his kind words. We greatly appreciate his comments. It is our pleasure to offer the best possible service, our goal is to provide our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

2/10 Terrible

Rushabh, New York

Stayed 3 nights in Aug 2023

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023
Response from Casa Quero on Jul 6, 2023
Sus comentarios nos ayudan a seguir mejorando cada día, muchas gracias

10/10 Excellent

Jaswinder Sonia, Mississauga

Stayed 1 night in May 2023
Response from Casa Quero on Jul 6, 2023
Gracias

2/10 Terrible

samuel

Stayed 2 nights in Mar 2023
Response from Casa Quero on May 29, 2023
Gracias por dejarnos sus comentarios

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet restful rooms. Lovely courtyards. Nice breakfast. Excellent location. Highly recommended.
Stayed 1 night in Feb 2023
Response from Casa quero on Apr 1, 2023
Mil gracias, siempre dispuestos a seguir mejorando

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Quero was fabulous!! The neighborhood was just off the busy area and once you entered the hotel you found true peace. Location was perfect, staff was amazing and the room terrific. I would recommend to anyone
Stayed 5 nights in Feb 2023
Response from casa quero on Apr 1, 2023
Muchas Gracias, queremos seguir mejorando

8/10 Good

Thomas

Liked: Staff & service, amenities
Stayed 2 nights in Feb 2023

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Great experience, great staff. Great place to stay in Cartagena
Stayed 4 nights in Jan 2023
Response from casa quero on Apr 1, 2023
Sus comentarios son muy importante para nosotros, muchas gracias

10/10 Excellent

Lloyd, Oakland Park

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this mini-hotel (seven rooms). We got the two rooms on the street with a connected balcony which was a very pleasant place to sit in the morning. The room itself had the highest ceiling I have ever seen - it was literally 25-30 feet high. The bathroom had the same ceiling height, plus a double shower and a jacuzzi tub. The overall property is beautiful and peaceful, and the neighborhood of San Diego is the best in Cartagena - a 5-10 minute walk to all the action, but quiet, calm and upscale, with several of the town's best restaurants just around the corner. The staff were very friendly but like much of Colombia, only spoke Spanish. Breakfast was a feast served (not a buffet). The pool area on the roof was under renovation but still open; it would be great if they made it a bit more green/lush like some of the neighboring pools. Overall a fantastic place - strongly recommend.
Stayed 4 nights in Jan 2023
Response from casa quero on Apr 1, 2023
Gracias por tomarse el tiempo para compartir su experiencia en el hotel, ello nos motiva cada día a seguir mejorando

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and breakfast. Nice views from rooftop pool. Internet spotty. Room not as nice as in the photos. Enjoyed the hammocks and rocking chairs.
Stayed 1 night in Nov 2022

4/10 Poor

Matthew

Stayed 7 nights in Nov 2022

8/10 Good

manuela Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well located in the center of the old city Very cute boutique hotel and very nice staff Recommended for family or couple
Stayed 4 nights in Oct 2022

8/10 Good

Mariarosa

Traveled with partner
Liked: Staff & service
the feeling of going back in time
Stayed 2 nights in Oct 2022

8/10 Good

Ana

Traveled with family and small children
Liked: Staff & service, amenities
Nice but need some remodeling
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the size of the room.
Stayed 3 nights in Jun 2022

10/10 Excellent

Frederic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and comfortable place to stay imn Cartagena. Location was fantastic and staff were great. Would stay again - for sure!
Stayed 2 nights in Apr 2022

10/10 Excellent

Maria-Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning traditional colonial style property and our room was huge (we got the large one with the balcony). Everything was clean and the staff were amazing - always friendly and approachable and ready to help. They took great care of us even up to the last moment when we were leaving and ensured all our luggage was transported to the taxi without us lifting a finger. For me and my partner the stay was perfect. If you are looking for an American-style hotel stay and breakfast then it may not be your thing but for us, the location was great, the property gorgeous and the breakfast more than enough to start the day with (fruit, juice, marmalade & bread and a choice of fried or scrambled eggs cooked to your liking on the spot). The rooms had fans and aircon and were a welcome refuge from the baking heat of Cartagena. The terrace with the pool was lovely for an afternoon break and you were spoilt for choice with different cosy sitting areas throughout the property if you simply wanted to settle down with your book for a bit. Would definitely go back there again :)
Stayed 5 nights in Mar 2022

10/10 Excellent

Napoleao Fernandez Cambra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable y educado. Buenas habitaciones y desayuno. Localización en el centro pero reservada, muy bueno.
Stayed 5 nights in Mar 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was Superb!!!
My stay at Casa Quero Hotel Boutique was exceptional!!! My living quarters were beautiful and the hotel staff were extremely kind and made sure that all of my needs and desires were fulfilled. I ighly recommend this Hotel to anyone who visits Cartagena!
Stayed 4 nights in Feb 2022

6/10 Okay

Martina

Liked: Staff & service
Disliked: Cleanliness, amenities
Room musty
Stayed 1 night in Jan 2022

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming quiet place
Fun little quiet hotel. Make sure to get the awesome room with balcony.
Stayed 1 night in Jan 2022

6/10 Okay

Beatrice

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful colonial home, gorgeous decor, a five star experience, super clean, friendly staff, my best experience in Cartagena
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team but doors and locks need to be updated and replaced. Also, emailed twice prior to arrival and no response received.
Stayed 3 nights in Apr 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Well located, but overpriced for what it is. Pretry basic rooms for the price.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, accommodating staff. Great location; easy to walk to shopping, restaurants, attractions. Pleasant, comfortable common areas to relax in the hotel. Roof-top pool. Great breakfast with options.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very friendly staff. Great location to old town .
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 6 nights with my wife and 5 year old son. The room (condessa / grand suite ) was enormous and well equipped. We had a balcony , a massive bed and a temporary bed for my son. We loved going to the pool on the roof every morning and the breakfast was great. The staff were friendly and accommodating too. Really great location in centro historico where everything is basically within a 10 minute walk. I wouldn't hesitate booking again. top notch.
Stayed 6 nights in Feb 2020

10/10 Excellent

Phil, Orlando

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great service, friendly hosts! The beds were comfortable and the room was larger than expected.
Stayed 4 nights in Feb 2020

10/10 Excellent

Diana, USA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this boutique hotel 2x now, and I will go back. The location is excellent, the space is charming, breakfast delicious and the while it's small, I love the roof top pool. Highly recommend!
Stayed 1 night in Jan 2020
Response from Hotel Casa Quero on Feb 17, 2020
Thanks for staying with us. We hope you come back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Poushali, New Jersey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel fitting in with the style and decor of the old town. Rooms have window AC but it’s not centrally air conditioned
Stayed 4 nights in Dec 2019

10/10 Excellent

Missy, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy feel, secure, and attentive service. Elsa was excellent! Convenient location!! Will be back!
Stayed 1 night in Nov 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great old city stay
Wonderful city center hotel. Tastefully built into an old home. The rooms were spacious and well equipped. The staff were very helpful. Old Cartagena was right on the doorsteps.
Stayed 2 nights in Nov 2019

10/10 Excellent

Harold

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019