Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nyc

Never bad

Posted Feb 26, 2015
Third time here aways good, nice bar in the lobby, food in the lobby needs some more work.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogota

All Good

Posted Feb 22, 2015
Pros: Everything
Cons: Include breakfast in the rate
This is what you expect of a 5 star hotel. Competent staff, well appointed room, good restaurant on site (Harry Saison - separately operated), beautiful 360 view from the rooftop pool deck, comfy bed, etc. Also a perfect location inside the wall of the old city.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, Florida

Superb service!

Posted Feb 19, 2015
Pros: Staff
Cons: My only complaint is that while the street window of the room was doubly glass and we could here no noise from the street, the door (which opens to a
Location: Very well located, kind of in a cul de sac but close to attractions and restaurants.
Beautiful rooms with HGTV type bathrooms! Rain showers amazing! Lovely terrace overlooking pool area was terrific for a sunset meal and drink. Actually all the hotel restaurants were excellent! Buffet breakfast at the indoor patio was terrific and the cafe at the front entrance was fabulous!
1 out of 5
by A verified travelerfrom Palm Beach

Avoid this Hotel!

Posted Feb 17, 2015
Pros: Pizza.
Santa Teresa is so disappointing, even more so if you come directly from Santa Clara. Teresa is clearly not a 5-star hotel. It has no personality, no charm. Our very small room was horrendous. It was absolutely freezing. After turning off the AC and opening the window and door in the hope that the resulting "hurricane" of warm air would change things, it was only after two nights that it began to warm up - just as we were departing. I was so upset. The rooftop pool area has nice views of Cartagena, but it is so intolerably windy that very few guests stay there for long. The lobby appears to be the location of a nice dining area, but it is not. There is a restaurant in the lobby, but it's operated by others and accessed from the street around the corner. The hotel does have an outdoor restaurant in front of the hotel which serves decent pizza, but suffers from the endless stream of autos crawling by. Avoid Teresa; book early at Santa Clara.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2015
Beautiful hotel with a wonderful roof top terrace and pool
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Southern California

Great hotel - great location.

Posted Jan 26, 2015
Pros: We loved the rooftop pool! Beautiful panoramic view of the city.
Location: Walking distance to nightlife, restaurants and shopping.
Staff was very nice and accommodating. Front desk employees could speak English. Rooms were spacious and clean.
5 out of 5
Recommended
for Families
by Robfrom London, UK

Great hotel, awesome location, fantastic stay

Posted Jan 12, 2015 on Hotels.com
Excellent stay, very close to all the attractions Cartagena has to offer. We arrived early and left 5 hours after the 12pm check-out time and was offered a spare room. The hotel is very comfortable and is always beautifully maintained. The one downside was that the breakfast downstairs is a rip-off. Go to the pool restaurant / bar and it is half the price.
5 out of 5
Recommended
for Couples
by A verified traveler

Charleston Sta Teresa melhor ️q Sofitel

Posted Jan 4, 2015 on Hotels.com
Ficamos no réveillon período de maior fluxo no hotel, mesmo assim fomos muito bem atendidos. Hotel seguro, limpo com diferenciado serviço de quarto
5 out of 5
Recommended
for Everyone
by A verified travelerfrom aventura florida

wonderful historical place

Posted Nov 30, 2014
Very well located close to all great attractions in Downtown Around the area great restaurants Nice pool Great breakfast in hotel Great evening terrace for drinks light food and listening music and feel the Caribbean breeze.... People are very nice Excellent service
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PC

Excellet stay

Posted Nov 10, 2014
Cons: AC did not really cool down the room
Location: Great location in the historical zone
All was great but the AC did not really cool down the room. Stayed at room 420 Food was good Service was good