Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers
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Reviews of Charleston Santa Teresa Cartagena

5 out of 5
Charleston Santa Teresa Cartagena
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar

Reviews

9.2

Wonderful

Rating 10 - Excellent. 455 out of 608 reviews" "
Rating 8 - Good. 101 out of 608 reviews" "
Rating 6 - Okay. 26 out of 608 reviews" "
Rating 4 - Poor. 12 out of 608 reviews" "
Rating 2 - Terrible. 14 out of 608 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

gehrig, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive but it is deluxe. Right now the hotels big problem is the DJ bands playing across the street and there is no way to sleep. They played past 130am. Appears that this is a current issue for this high end hotel and upsetting guests who want to sleep. We ended up changing rooms which is a major pain. Got a smaller outdated room and no lower rate. Guest services/concierge is truly amazing. Incredible service. Bellmen as well.
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan, NEW YORK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Vyacheslav

Stayed 1 night in Nov 2023

2/10 Terrible

Lorena

Disliked: Property conditions & facilities
Stayed 6 nights in May 2023

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, best hotel I’ve been to and I’ve travelled everywhere. Amazing food, service, view 10/10 Im going back in 2 months.
Stayed 4 nights in Sep 2023

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel friendly staff awesome location!
Stayed 5 nights in Sep 2023

10/10 Excellent

Carolina

Stayed 3 nights in Aug 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 4 nights, and everything was great - food, drinks, & service.
Stayed 4 nights in Aug 2023

8/10 Good

Jessika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
coconut lemonade is a must have
the coconut lemonade is the best thing here! overall, it was a great experience. lots of history in this hotel... we had a great time. the breakfast buffet was very tasty. feels very lux with all the fresh flowers in the lobby and pool area. very clean as well. will definitely stay here again.
Stayed 2 nights in May 2023

10/10 Excellent

Angeline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was heavenly! I love everything about the hotel!
Stayed 4 nights in Jul 2023

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Peter

Stayed 3 nights in Jul 2023

10/10 Excellent

Jason, Cranbery Twp

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a beautiful city by the sea! So clean and what a friendly staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Dayana, Palm Srings

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel! Best I have ever stayed at, went with my boy friend and we enjoyed it. Amazing service from everyone in the Staff, Rafael the bellman and Elis with Guest Services were great! Housekeeping on point, turndown service was perfect. Breakfast in the courtyard and the views from the rooftop were perfect! Thank you all! We definitely go back here next time in Cartagena.
Stayed 4 nights in Jul 2023

10/10 Excellent

Sidney, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities
Great

10/10 Excellent

ESTEBAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

OLDEMAR, Bloomington

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like our room , comfortable bed, clean sheets everyday .

10/10 Excellent

DANIEL ALEJANDRO AYALA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quality/price relation, the location is amazing.
Stayed 1 night in Jul 2023

10/10 Excellent

prianka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location lots to do very luxurious and clean A lot of attention to detail
Stayed 4 nights in Jun 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Service was great but overall it’s dated.
The service at this hotel is exceptional, 5 star but it’s the only thing that warrants 5 stars. This place needs a major renovation. There’s a distinct odor of mold in the hallways and five out of the seven days we were there some kind of repair work was going on or the elevator was down or the roof was being worked on etc etc. The food was outstanding but I might take a look at the much more modern Sofitel for the prices they charge here.
Stayed 6 nights in Jun 2023

10/10 Excellent

Recoldemon

Stayed 2 nights in Jun 2023

10/10 Excellent

Sociedad Integral de

Stayed 3 nights in Jun 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful hotel. It is very well kept up and there are flowers everywhere. Friendly staff. Amazing roof.
Stayed 4 nights in Jun 2023

10/10 Excellent

Adam

Stayed 1 night in Jun 2023

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing stay at the Charleston Santa Teresa Cartagena. The room was spacious with a comfortable bed. The breakfast buffet was great although other options were at a walkable distance. I will definitely be back for another amazing vacation.
Stayed 4 nights in May 2023

8/10 Good

mehmet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great location. Excellent restaurant but the only issue was that my room was not ready until 4pm and waited to check in
Stayed 1 night in May 2023

10/10 Excellent

kevon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was by far a 5 star, they knew you by your name, they catered to every request they remembered what i ate for breakfast each day, they had enough pillows in each room, they had black out curtains, bathroom was amazing room size was spacious, they cleaned rooms like 3x per day, the pool view was the best, this is the BEST hotel in all of cartagena nothing like it you pay for top notch service and they had security at the hotels as well. Do you self a favor and stay here entry is secure so not anyone can enter
Stayed 3 nights in May 2023

10/10 Excellent

Lazaro A

Stayed 4 nights in May 2023

10/10 Excellent

Aranza, Bogota

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best experiences ever
Stayed 3 nights in May 2023

10/10 Excellent

Christina

Stayed 3 nights in May 2023

10/10 Excellent

FERNANDO

Stayed 1 night in Apr 2023

8/10 Good

FERNANDO

Stayed 1 night in Apr 2023

10/10 Excellent

Rafael

Stayed 1 night in Apr 2023

10/10 Excellent

Tania

Stayed 3 nights in Apr 2023

10/10 Excellent

Corinna

Stayed 3 nights in Mar 2023

10/10 Excellent

Roxana K

Stayed 2 nights in Mar 2023

10/10 Excellent

Navdeep

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
outstanding overall. restaurant was just okay,
Stayed 2 nights in Mar 2023

10/10 Excellent

Noragnes

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the best one I stayed in Cartagena. Really clean and outstanding Service

10/10 Excellent

Alfredo jose

Stayed 1 night in Feb 2023

10/10 Excellent

Bianca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 3 nights in Feb 2023

10/10 Excellent

Nina

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

Manuel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food service was slow otherwise it was wonderful
Stayed 3 nights in Feb 2023

4/10 Poor

Linda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful. Food is excellent. My dissatisfaction comes from noise. Construction directly above us every morning at 8:00am and it was loud. Also the cleaning staff starts making it’s rounds at 7:00am using walk-in-talkies or something like that throughout the halls. Also there’s a bar across the street that plays loud drums all night. If you can sleep through noise you’ll be fine. The front desk staff was not particularly friendly and charged us for a “broken” iPad we never used or touched.
Stayed 3 nights in Feb 2023

10/10 Excellent

MANUEL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in CTG
Stayed 1 night in Feb 2023

8/10 Good

Jose

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property , safe environment Food was ok
Stayed 5 nights in Feb 2023

10/10 Excellent

william

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

10/10 Excellent

Catherine, Fairfield

Stayed 1 night in Feb 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful public areas and beautiful, spacious rooms

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and great location within Old Town Cartagena.
Stayed 3 nights in Jan 2023