Ratings based on 271 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida Keys

Great hotel experience.

Posted May 4, 2015
Pros: Warm and friendly atmosphere.
Cons: There wasn't any american news channels on T.V.
Location: Everything was close by cab.
Food service and selection on buffet was superior. Hotel staff very efficient.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bogota, colombia

Great hotel, great service

Posted May 3, 2015
Perfect for the family. It has many options for the kids. The service is very good and the people is warm.
5 out of 5
Recommended
for Couples
by A verified travelerfrom New Jersey

Beautiful hotel with private beach and many pools

Posted May 3, 2015
Pros: Nice staff, good food, awesome people
Cons: At the hotel beach the people selling many stuff, don't let you relax at any time, but very decent people, just surviving like any one
Location: Great location many restaurants and shops, very secure, Colombian people very polite and respectful
Very friendly people, nice environment, drinks kinda expensive but it's worth it
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Wonderful family hotel

Posted Apr 30, 2015
First time to Columbia for a family vacation and everything was top rate. We stayed in executive room which was great and the executive lounge was like a second living room for us. With two boys, the complimentary drinks, food, wifi and continental breakfast everyday was well worth it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastico!

Posted Apr 4, 2015
Beautiful room with superb ocean view. And free breakfast every day! Never wanted to leave!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pembroke Pines, Fl.

Posted Mar 26, 2015
Friend staff, nice rooms. Great view of the ocean and bay.
4 out of 5
Recommended
for Families
by A verified travelerfrom Seattle

Great location on the beach - nice private pools

Posted Mar 16, 2015
Pros: Services - Pools - Proximity to shopping - Help for purchasing excursions - Nice walks & runs on the beach
Cons: Could hear noise in next room
Location: Variety of restaurants, shopping nearby, many beach & water opportunities within walking distance. Taxis always ready to take you where needed
Great stay - the travel agent in the hotel provided great resources for excursions & @ a better rate than I was finding outside the hotel. Hotel was conveniently located & had great beach access for walks. Staff was very helpful with questions & satisfied our needs.
3 out of 5
by A verified travelerfrom g

Nice enough, safe hotel.

Posted Mar 2, 2015
The Hilton is a safe option in Cartagena. It seems like it's an old hotel that they are trying to modernize. I wish we would have stayed at a casa colonial in the historic center, way better neighborhood/action there. I will say we did one pool day and that was fantastic. Swim up bar, the works. The beach way NOT the place to be and just seemed very meh. Didn't see really anyone down there and there weren't any chairs set up.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Great location for explore outside the city

Posted Mar 1, 2015
Our third visit , great rooms hotel is older but spacious, there are some additional locval taxes which could be clearer when booking, overall great service.
5 out of 5
Recommended
for Families
by A verified travelerfrom Forest Hills, NY

Great hotel for families.

Posted Feb 23, 2015
Pros: The hotel staff are exceptional, kind and very polite.
Cons: As I stated above the mold issue really needs to be fixed.
Location: old town, tours
We didn't book a room with a view to the ocean and we asked for an upgrade. The hotel had 2 big events going on and I had an issue with the smell of mold and room key not working. They were able to quickly accommodate us and the next day we were given a new room with view of the ocean and no smell of mold. That is my only issue with Hilton Cartagena and I did speak with the front desk when I checked out and they told me it was due to the high humidity in Cartagena.