Ratings based on 476 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fortlauderdale,FL

Great hotel with access to the beach.

Posted Jul 27, 2015
Pros: Location, service, all the staff very friendly.
It was one of the best vacation with my two kinds an my wife. Great facility for the kids, awesome pool area, room game, very nice gym, great view from the entire hotel. excellent service, Hilton will be our destination for the future trips to Cartagena. Thanks for this great experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from vergara

Very good

Posted Jul 27, 2015
Very good hotel but a little bit far from downtown
3 out of 5
by A verified traveler from R.D.

L'hôtel possède une plage privée et des piscines a

Posted Jul 27, 2015
Pros: Le personnel et la chambre
Cons: La wi-fi sans avoir recours au personnel
Location: Il n'y a justement rien à voir à proximité. L'hôtel peut plaire pour son isolement .
Personnel excellent et qui vous renseigne bien. Lhôtel est éloigné du centre. Le restaurant présente toujours la même carte.Il n'y a pas de wi-fi. Pourtant si vous vous adressez au personnel de la réception, il résoud le problème.
3 out of 5
by A verified traveler

Was there for congress

Posted Jul 25, 2015
Unfriendly & unhelpful front desk staff who can't manage concierge services / questions or check in ver well
4 out of 5
Recommended
for Everyone
by A verified traveler from Sao Paulo, Brasil

praia e piscina

Posted Jul 22, 2015
Pros: custo-beneficio localização e piscinas
Cons: limpeza cadeiras na area das piscinas
Location: relativamente próximo a bares e restaurantes, mas em local tranquilo.
A praia é quase particular e o conjunto de piscinas é muito bom. Além de varias piscinas, bastante espaço com cadeiras confortáveis. Além disso a localização é boa, relativamente próximo a bares e restaurantes, mas em local tranquilo.
5 out of 5
Recommended
for Everyone
by A verified traveler from California, USA

Great Hotel from a World Traveler!

Posted Jul 20, 2015
Pros: Everything
Cons: Zero
Location: The Beach is great and a lot of history or shopping nearby.
This is a Wonderful Hotel that is in a Beautiful and Safe Location. The Breakfast Buffet in the morning is as good as any I've had at 5 Star Hotels. The view was amazing, the rooms are clean and modern and the beds are perfect. It's easy to catch a cab (their very reasonable) or walk to wherever you need to go. I have stayed at other "very over priced" hotels in Cartagena and this is my favorite from now on.
4 out of 5
Recommended
for Families
by A verified traveler from paris

BELLES PISCINES ET ACCES PLAGE

Posted Jul 20, 2015
Pros: piscines et spa la grande et belle chambre
Cons: etre sur d'avoir la bonne chambre au bon étage. j'ai du demander à changer pour passer du 3ème étage au 6ème
l'hotel est bien avec de très belles piscines et un accès à la plage privée. une salle de gym est disponible. un spa avec massage est très bien et très propre. l'hotel est situé un peu loin du centre. il faut prendre un taxi pour y aller
3 out of 5
by A verified traveler from bogota

Poor cost/benefit rekationship

Posted Jul 14, 2015
Cartagena is a great destination to visit. The hotels and touristic services in general are superb. Nonetheless, I would say that the Hilton is below the average. The personal is ok. However, checking in and out takes forever. The rooms are not very clean. I found used glasses with residues of juice and lipstick. However, they were neatly organized and covered with the sanity seal as if it was clean. I asked for an additional bed and the frame was dirty, there is not free internet and the breakfast is very simple, far from any 5 star expectations. The location is too far from the old city and the beach is ok.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great hotel! Not nice beach

Posted Jul 10, 2015
Beach was a problem because people from outside were there offering you all kind of things making your stay quite uncomfortable
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Just ok !

Posted Jul 4, 2015
Pros: very helpful and friendly staff.
Cons: Renovating the rooms.
Location: location is decent. 10 minutes cab ride to the old city.
The hotel needs renovation. Everything is old. Some rooms feel humid and smell like mold. Best thing about it was the staff. Friendly and helpful. Beach is not that great. Locals bombard you wanting to sell services and other things. Pool area is a better choice for relaxing.