Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Excelent service super location delicious food

Posted Jul 24, 2014
The beach was very nice is a very safe place the staff are very professional we know a lot a hotel a round the world and this is One of the best I will come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Santiago

Nice hotel close to the beach

Posted Jul 23, 2014
Great Hotel with a private beach and a really nice swimming pool with a slide. Excelent food (specially the breakfast) and beverages. Monitors for children perform entertaining activities during the day. We recommend the hotel to everyone
5 out of 5
Recommended
for Couples
by A verified traveler from Boston, USA

Worth returning to

Posted Jul 19, 2014
I really liked this hotel. Overall, the pool area is beautiful with several to choose from. Nice water slide. Gym was good but not great. Location was very nice, near the beaches yet in quiet area. Hotel staff were nice for the most part. Food was good too. Will return
3 out of 5
by A verified traveler from Guadalajara Mexico

Old, confortable, needs an update

Posted Jul 17, 2014
The rooms are updated but the common areas are very 80-s. Staff is very courteous. The beach is ugly. Good news is the old city is a 10 min taxi ride. Food is okay
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great Staff, nice hotel and nice ocean view!

Posted Jul 16, 2014
Pros: The friendly staff ready to help and solve any problem I encountered. I also liked the security for tourists and convenient stores and restaurants.
Cons: Making sure everything in the room is in working order like the phones. Cleaning Staff need to make sure no one is in the room before entering.
Location: Hotel was near the beach, restaurants, drugstore and mini markets.
I had several problems like the phone was not working and the cleaning lady went into my room to withdraw a master key she left in the room, while I was taking a shower, which gave me a good scared. The hotel staff did a great job in fixing every problem I encountered. Hotel is clean, convenient, good security and very nice. Hotel Staff friendly and ready to help!
5 out of 5
Recommended
for Everyone
by A verified traveler from Watertown, MA

Posted Jul 3, 2014
We had a wonderful time and the staff was very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2014
Fantastic experience. The staff was professional and nice. The hotel was beautiful
Comment from Hotel Management
Jun 17, 2014 by Vinod, Hotel Management
Dear Guest, We really appreciate your kind comments. We are glad to know that the kindness and hospitality of our team members allowed you to have a fantastic experience. We would be delighted to welcoming you back during your future visits to Cartagena de Indias. Cordially, Vinod Agarwal General Manager
5 out of 5
Recommended
for Everyone
by Jorge from Coral Gables, Florida

Awesome!

Posted May 29, 2014
Pros: Everything
Cons: No, we are going to come back
Location: Pretty and close to restaurants, shops. Taxis were always available
I felt like my home. The staff and service were super nice. I love the food and the amenities...my daughter adored the pool area and kids room activities. Thanks everyone there!
Comment from Hotel Management
Jun 4, 2014 by Vinod, Hotel Management
Dear Mr. Jorge It is very pleasant to receive your kind comments! We appreciate your perfect rating on Expedia and we are happy to know that you enjoyed the hospitality of our team members and hotel facilities as well as our strategic location. Thanks for choosing Hilton Cartagena, we would be delighted to welcoming you back in your future visits to our beautiful city. Cordially, Vinod Agarwal General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

A good option if the price is right

Posted May 12, 2014
Stayed two nights at the Cartagena Hilton recently. Overall a nice hotel, although the facilities are starting to show their age, specially compared to other newer hotels in the area. Overall room comfort and cleanliness was very very good. I do think the pool area needs a major revamp, it's very old school. Staff are okay thought not the friendliest bunch and they do not go out of the way to make you happy. Breakfast had a decent amount of options though at certain times it gets too crowded and they do not renew the food options quickly enough -I went to times to serve orande juice and the thing was empty-. Overall a good experience if the price is right, but I would certainly look for other options.
Comment from Hotel Management
May 19, 2014 by Vinod, Hotel Management
Dear Guest. Thanks for highlighting the comfort and cleanliness of our guest rooms. Your feedbacks are very important for us, we will take all the required actions. Thanks for visiting our lovely city, we hope to have the opportunity to welcoming you back Cordially, Vinod Agarwal General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Attending a wedding

Posted May 11, 2014
Pros: location and staff
Great Experience, Great Staff, Hotel has its own beach, it was rockin'!
Comment from Hotel Management
May 19, 2014 by Vinod, Hotel Management
Dear Guest, It is a pleasure to know that you have enjoyed the hospitality of our team members and hotel facilities. Thanks for choosing the Hilton Cartagena! Should your travels bring you back to our beautiful city, please think of us. Sincerely, Vinod Agarwal General Manager