Building design

Reviews of Casa Amanzi Hotel Cartagena

2 out of 5
Casa Amanzi Hotel Cartagena
CARRERA 10 # 30-16, BARRIO GETSEMANI, Cartagena, Bolivar

Reviews

7.0

Good

Rating 10 - Excellent. 29 out of 102 reviews" "
Rating 8 - Good. 26 out of 102 reviews" "
Rating 6 - Okay. 21 out of 102 reviews" "
Rating 4 - Poor. 9 out of 102 reviews" "
Rating 2 - Terrible. 17 out of 102 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from AMANZI on Dec 4, 2023
Muchas gracias por su apreciación.

10/10 Excellent

Rut

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay!
Location was perfect , close to a lot of restaurants and a few minutes away from the Walled City. The room was nice and clean. Breakfast was outstanding!
Stayed 2 nights in Aug 2023
Response from AMANZI on Sep 4, 2023
Buenos dias, agradecemos su apreciación. Esperamos poder servirle nuevamente

2/10 Terrible

Andrew

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was advertised as an hotel when it was really a hostel. I didn’t stay my entire time, I left after two days which unfortunately caused me to lose money on the remaining 3 nights I had left.
Response from AMANZI on Apr 14, 2023
Good morning, we regret your appreciation, we are a certified Hotel, and we have all the established regulations and permits.

6/10 Okay

Ekaterina

Traveled with group
First of all, there is no hot water in the shower so be prepared for that. Staff doesn't speak any English so you need to speak Spanish. The hot tub didn't seem to work and was filled with cold water as well. On the bright side, the hotel is in a very touristy area where you have all the restaurants, pubs, etc.
Stayed 1 night in Feb 2023
Response from AMANZI on Mar 1, 2023
Good Morningthank you very much for your appreciation

6/10 Okay

Juan

Liked: Staff & service, room comfort
Disliked: Cleanliness
Excelente ubicación, perooooo
La ubicación es muy buena, cerca de restaurantes y la ciudad amurallada. Los trabajadores de la recepción nos ayudaron bastante con nuestro check in. El punto gris es la limpieza.... Las toallas estaban manchadas al igual que la sábana.... La toalla de pies estaba sucia.... El baño tenía un olor a desagüe. La verdad la parte limpieza dejo bastante que desear
Stayed 1 night in Jan 2023
Response from AMANZI on Jan 16, 2023
Buen día, agradecemos su apreciación , nos ayuda para tomar accione de mejora

2/10 Terrible

Yina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price and the neighborhood it’s perfect but the staff are not friendly. I told one staff that the water from the shower was entering my room and he didn’t even care about it. They don’t do cleaning at all!!!!! I don’t recommend staying here!!!!
Response from AMANZI on Jan 16, 2023
Buen día , tenemos registros del Cambio de habitación que se les realizo con el daño en la habitación, la limpieza se realizo normalmente . Nos esforzamos por ayudar y tener un buen servicio .

6/10 Okay

Milenis

Liked: Cleanliness, staff & service

10/10 Excellent

Khaled

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location of the hotel was perfect! In the heart if fun!
Stayed 2 nights in May 2022

2/10 Terrible

Eugene

Liked: Cleanliness, property conditions & facilities, room comfort
Very strict here. Good for families not for solo
I stayed here for two days. The rooms are very small but clean. When I went to the bathroom my shoulders are literally wall to wall when I’m trying to brush my teeth. It’s super compacted. When I brought a visitor for a hour they charged me $30 more. I did not realize this til I checked out after two days and saw a bill for $60. Their staff doesn’t speak any English at all so it might be tough. Place was clean and ok for solo travelor. Was irritated that my room bill basically doubled. And I didn’t figure it out till I check out. A warning would have been fine because I would have check out. Otherwise rooms are small and clean.
Stayed 1 night in May 2022

6/10 Okay

Omar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Habitación pequeña
Hotel básico con habitaciones pequeñas, sobre todo el baño que está en extremo pequeño. La atención del personal no es buena, cierran las puertas cuando la recepción se tiene que mover y te dejan bastantes minutos afuera y no les interesa.
Stayed 3 nights in Apr 2022

8/10 Good

ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allows guests
The good thing is they allow guests and they don't try to charge you or hassle you! Rooms are small, you have about two feet of walking space all around the bed, kind of like a dorm and it has no windows. the rooftop terrace is cool
Stayed 1 night in Jan 2022
Response from Amanzi on Feb 16, 2022
Good night , thank you for your comment

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, great staff and very affordable. Also in a great neighborhood!
Stayed 3 nights in Jul 2021
Response from Amanzi on Jul 5, 2021
Buenas tardes, agradecemos su apreciación. Esperamos con gusto su próxima visita.

8/10 Good

Andre

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Amanzi on Jun 4, 2021
Buenos días , agradecemos su apreciación. Esperamos con gusto poder servirle en una próxima ocasión.

8/10 Good

Andre

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms and service
Stayed 1 night in May 2021
Response from amanzi on Aug 2, 2021
Buenas noches, agradecemos su apreciación, esperamos con gusto poder servirle en una próxima ocasión.

8/10 Good

Andre

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people
Stayed 1 night in May 2021
Response from Amanzi on Jun 4, 2021
Buen día , agradecemos su apreciación.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 2 nights in Apr 2021
Response from Amanzi on May 2, 2021
Buenas noches, muchas gracias por su hospedaje, esperamos con gusto poder servirles en una próxima ocasión.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've really got to give credit to the staff. The place was new with a new name and many great renovations however what made it really special was the people. They always went above and beyond to help and were a pleasure to deal with in general. A big Thank You to them!
Stayed 7 nights in Oct 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We we're thankful to get a last minute private room in the walled city on New Year's Eve. The staff was nice and welcoming.
Stayed 1 night in Dec 2019

2/10 Terrible

Kristine

Disliked: Cleanliness, property conditions & facilities, room comfort
Black Mold!
I have never had to leave a hotel or hostal we booked until this one. We could only stand to stay here one night. The hostel was the most dirty place we have ever booked. The bathroom was filled with black mold and the smell of it was unbearable. It was a complete safety hazard that would not be tolerated most places in the world. The bed only bad a sheet on it and no blankets and I had to ask for a second towel because it came with only one in the bathroom.
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. No amenities. Towels, sheets, pillows were stained and dirty with blood stains on sheets. Hair found on pillows with no pillow cases provided.
Stayed 3 nights in Dec 2019

4/10 Poor

Jairy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty place
Not in a very good condition. Poorly cleaned. Lots of stains on the sheets, floor. Bathroom was disgusting!! I understand it was an old place, but hygiene have nothing to do with how old the place is.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very clean and the staff was gentle. Good location too
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Was not happy, we had to change hotels the last two nights at a cost id 500 American
Stayed 4 nights in Apr 2019

8/10 Good

James

Liked: Cleanliness, staff & service
Family vacations in January 2019
Nice location to go to restaurants and historic sites. However if the plan is to go to the beaches then you need a taxi. Good breakfast at their near by restaurant but service was slow. Rooms are clean with good A/C but very small. There is no elevator and going down the spiral stairs might be dangerous if you are carrying a baby. Pay too much attention and hold the rail tight!!!
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not provide room as described, charged for it.
I had reserved this room for several months prior to my travels, and when I arrived, they proceeded to attempt to give me a substandard room, with neither a hot tub or a view (the windows were 2 portholes in the walls), with a queen sized bed and 2 single beds along one wall. And still charged me for the room amount I had asked for (the one with the hot tub and view). I inevitable had to call Orbitz to get help, and the desk help attempted to say she didn't speak English (I don't believe this to be true). Three hours later, I was moved to another hotel at about the same cost that was much, much nicer (The Kartaxa). The biggest problem with what they did was it was Naval week in Cartagena, which means most of the rooms in the city were sold out. This could have been disastrous. I do not trust this hotel.
Stayed 7 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Choice!
NO INTERNET! NO HOT WATER! Tile floors wet from condensation and DANGEROUS! Very small room. Numerous other lodging options to bother with this place ever again!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value
For the price, excellent value. I paid around $35 for a single, that was comfortable and clean, with pretty good AC. My biggest complaint would be the wifi which was spotty on the 3rd floor. The lobby has a much stronger signal. Very kind / friendly staff.

6/10 Okay

Jennifer, Denver

Nothing great, nothing bad
This hotel was pretty generic. Nothing makes it stand out one way or another. Except, perhaps, that all the windows were blacked out so you felt as though you were in a windowless room. Also, breakfast time should be extended--7-9 is business traveler hours. no Cartagena hours. The staff were nice, the rooms were clean (though I did find a mouse) and the AC worked well.

10/10 Excellent

Stephen, South Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite place in cartagena
We've stayed at 5 places in Cartagena and this was my favorite. It was cheaper to book nights 2-4 directly with the frontdesk

6/10 Okay

Steven, Stafford

Disliked: Cleanliness, property conditions & facilities
Could be better
5 nights at Casa Victoria. All rooms are around a noisy central courtyard, its hard to get any peace and quiet. Expect to be woken up by noisy guests or cleaners at any time. Beds were very comfortable but the sheets were not very clean. Mine had hairs stuck to them. The bathroom was small. Coldwater shower only. No ventilation so the ceiling was mouldy. Water didnt drain off the floor and so ended up getting into the bedroom. Breakfasts were pretty poor. Same everyday, scrambled egg, juice, tea or coffee and a tiny piece of fruit. Portion control to the extreme. No going back for more. Free tea and coffee in reception but its awful coffee. In summary, its a place to get your head down. Comfortable beds in small rooms with AC. Local vicinity reasonably safe, lots of strange people but not threatening. Local restaurants ok but nothing special. You have to pay to get good food in Colombia.

4/10 Poor

Amanda, Charleston

Disliked: Staff & service, property conditions & facilities
Air conditioning in rooms worked great, but the Wi-Fi was terrible. No one that worked at the hotel spoke English. Beds not very comfortable and we could hear everything everyone outside said. Overpriced for what you get.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, room comfort
Owner was responsible and fixed problem
Very small rooms not very clean bad part of town but cheap

8/10 Good

DanielF, Pereira, Risaralda, Colombia

Liked: Staff & service, room comfort
Disliked: Cleanliness
A good place with things to improve.
The room was comfortable, but our bathroom was a little dirty, in my opinion they have to change it. In general it was a nice place but the area (Tripita y Media and Magdalena Streets) smells terrible and there are many disrespectful people.

6/10 Okay

Gabriel, Rouyn

Liked: Staff & service
Disliked: Cleanliness
Hostal Casa Victoria
Hotel staff was friendly and helpful. Room could have been cleaner and bigger but this hotel was acceptable overall.

6/10 Okay

Stephen, Ocean Springs, MS

Liked: Cleanliness, staff & service
Disliked: Room comfort
It is what it is
Friendly staff, very helpful. Neighborhood okay. I am a male and was comfortable with my surroundings, however, would not recommend area for a single female. Room was no frills, yet adequate. I am ex military and can adapt. If you want true comfort, do not stay here.

8/10 Good

RAMIRO GOMEZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Larry, USA

Liked: Staff & service
value for the price
Not quite as modern as pictures depict, but a good value for the budget traveler. Close to all sights.

10/10 Excellent

Griselda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, compacto pero bonito.
Stayed 4 nights in Jan 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Hotel precisa de manutenção nos quartos.
O hotel está bem localizado, mas precisa de manutenção. Os funcionários são atenciosos. Se come ovos no café da manhã sugiro chegar cedo, depois das 9 os produtos do café da manhã vão acabando e não são repostos.
Stayed 4 nights in Sep 2023
Response from AMANZI on Sep 25, 2023
Buenos dias, muchas gracias ,

10/10 Excellent

Ray Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y muy buen lugar limpio
Stayed 2 nights in Aug 2023
Response from AMANZI on Aug 16, 2023
Muchas gracias por su apreciación

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Scammers, con artists, liars, 'estafadores'. Filthy, disgusting, congested, falsely advertised.
Stayed 4 nights in Jul 2023

2/10 Terrible

SERGIO

Disliked: Staff & service, amenities, property conditions & facilities
como pueden tener un hospedadje sin agua caliente , ruidoso, desastrozo
Stayed 6 nights in Jul 2023
Response from AMANZI on Jul 26, 2023
Buenos dias , no tenemos publicado en ningún portal que tenemos el servicio de agua caliente. Estamos ubicados en una calle turística , cerca a restaurantes .

2/10 Terrible

WALDER

Stayed 2 nights in Jun 2023
Response from AMANZI on Aug 11, 2023
Buenas tardes , lamentamos su apreciación ya que nos esmeramos por brindar el mejor servicio.

8/10 Good

dulce

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Muy buena localizacion
Stayed 8 nights in Jun 2023
Response from AMANZI on Jul 26, 2023
Buenos dias , agradecemos su apreciación

10/10 Excellent

Juan Anselmo

Stayed 3 nights in Jun 2023
Response from AMANZI on Jul 26, 2023
Buenos dias , agradecemos su apreciación

8/10 Good

Fanny

Liked: Staff & service
Disliked: Room comfort
Amabilidad del personal, mejorar habitaciones
La atención fue buena, la ubicación súper pero la habitación que nos correspondió no contaba con ventana, el piso permanecía mojado ya que de las paredes y el espejo grande brotaba agua, la habitación muy oscura y pequeña. Tener en cuenta ello para una mejor estadía ya que las fotos que mostraban en la página no correspondían a la habitación real.
Stayed 2 nights in May 2023
Response from AMANZI on May 26, 2023
Buenos dias , agradecemos su apreciación

10/10 Excellent

Veronica Ponce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from AMANZI on May 12, 2023
Buenas tardes , agradecemos su apreciación

10/10 Excellent

Ingrith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio y ubicación
Stayed 1 night in Mar 2023
Response from AMANZI on Mar 9, 2023
Buenas tardes, agradecemos su apreciación

10/10 Excellent

Jose Antony

Stayed 4 nights in Feb 2023
Response from AMANZI on Mar 15, 2023
Agradecemos su estadía .