I had reserved this room for several months prior to my travels, and when I arrived, they proceeded to attempt to give me a substandard room, with neither a hot tub or a view (the windows were 2 portholes in the walls), with a queen sized bed and 2 single beds along one wall. And still charged me for the room amount I had asked for (the one with the hot tub and view). I inevitable had to call Orbitz to get help, and the desk help attempted to say she didn't speak English (I don't believe this to be true). Three hours later, I was moved to another hotel at about the same cost that was much, much nicer (The Kartaxa). The biggest problem with what they did was it was Naval week in Cartagena, which means most of the rooms in the city were sold out. This could have been disastrous. I do not trust this hotel.