Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
88% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from japan

The room was raining more inside than outside

Posted Jul 15, 2015
Never going backp this hotel is overrated Don't recommend this hotel to friend or anybody
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel bom, porém com deficiências.

Posted Jun 21, 2015
Quarto amplo e limpo. Equipe atenciosa. Porém a ducha tem baixa pressão e não esquenta o que incomoda se não estiver calor. Piscina pequena em relação ao tamanho do hotel. Não fica muito longe da cidade amuralhada, de táxi em média de 6 a 7 mil pesos. Se não fizer questão de praia (a do hotel é razoável) melhor se hospedar próximo ou dentro da cidade amuralhada.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver/Miami

Great and perfect medium budget place to stay !

Posted May 5, 2015
Pros: Friendly staff and location !
Location: Beach, Walled city, Getsemani, San Felipe - all the Cartagena sites !
The beach is across the street, there is a drug store pharmacy on the corner, cash machines around the corner, convenient supermarket around the block, and a quick taxi ride to all the sites. They have an on site tour activity agency to help organize everything for you. The restaurant is perfect - fresh fruit, veggies and varied food themes. The whole staff is just excellent and super friendly - they all go out of their way to help and make you feel welcome and at home. The rooms are clean, comfortable and cool - the price for value is excellent and I would highly recommend this place and will stay here again for my next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

very comfortable and just few steps from the beach

Posted Apr 30, 2015
Pros: everything
very good had the best vacation ever and will be returning soon
4 out of 5
Recommended
for Business Travelers
by Keith from NW

Cartagena

Posted Mar 29, 2015 on Hotels
Slow check in and out process, wouldn't exchange money!!! Money changers on the beach managed to slip me counterfeit money, 2 $20,000 Peso.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Fantastic experience!

Posted Mar 27, 2015
We had a great stay at the hotel! Really clean, lovely staff, fantastic breakfast, great pool and quick wifi. As a couple in our late twenties this ticked all the boxes for us. Was a bit hesitant booking based on reviews but can safely say this is an exceptional 3 star hotel at a great price. Highly recommend after our positive experience :)
5 out of 5
Recommended
for Couples
by leandro hernan from Buenos Aires

excelente hotel

Posted Mar 22, 2015 on Hotels
La estadía fue genial. la pasamos super bien. La ubicación es muy buena. Frente a la playa. A una cuadra de avenida San Martín que es la principal de bocagrande. Y próximo a todo tipo de transporte público. El servicio es muy bueno y la higiene también. lo único malo es que la piscina es muy pequeña. Los desayunos son increíbles. Un hotel excelente. Para recomendar
3 out of 5
Recommended
for Families
by Leonardo from San José, Costa Rica

Bien ubicado, desactualizado y servicio regular

Posted Mar 8, 2015 on Hotels
Lo peor del hotel es la atención en el lobby, no tienen empatía con el cliente, no buscan ayudar; adicionalmente, el hotel tiene un procedimiento obsoleto de check in con lo que hacen al cliente esperar largo tiempo. Son los botones los que toman la iniciativa de ayudar y resuelven los problemas. Las instalaciones de las áreas públicas están desactualizadas, tardaron mas de dos días para cambiar el bombillo del baño del segundo piso, las tuberías muestras herrumbre. Las habitaciones no son de lujo, pero son amplias y limpias. La caja fuerte no esta empotrada, cualquiera se la lleva y esto baja la seguridad del hotel. Los desayunos están bien. Lo mejor del hotel es su ubicación; sin embargo, en las mañanas al salir hay acoso de miles de vendedores de tours y taxistas que no lo dejan a uno en paz. En la oficina de turismo del hotel venden tours de mala calidad, no consideran a las personas mayores y no ofrecen el servicio de Vans para transportar grupos de personas con bastante equipaje. Este hotel tiene muchas oportunidades para mejorar y es de dos estrellas.
1 out of 5
Recommended
for Business Travelers
by Camilo from Bogota

Stay somewhere else if you can

Posted Mar 6, 2015 on Hotels
Old hotel, needs upgrades on everything and it needs them NOW!!!! Not Recommended for anything.
1 out of 5
Recommended
for Personal Event
by Felipe from chicago

bad service

Posted Mar 6, 2015 on Hotels
Bad trained staff at the reception. Nasty attitude towards the customer. Very dissapointed