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Reviews of Hotel Casa La Fe By BespokeColombia

3 out of 5
Hotel Casa La Fe By BespokeColombia
Calle 2 de Badillo #36-125, Centro, Cartagena, Bolivar

Reviews

9.2

Wonderful

Rating 10 - Excellent. 170 out of 265 reviews" "
Rating 8 - Good. 79 out of 265 reviews" "
Rating 6 - Okay. 14 out of 265 reviews" "
Rating 4 - Poor. 1 out of 265 reviews" "
Rating 2 - Terrible. 1 out of 265 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this lovely hotel. Everyone was very friendly and welcoming. Staff was super attentive and helped with any questions we had regarding the hotel or about nearby spots to visit. We recommend staying here!!
Stayed 5 nights in Mar 2024

10/10 Excellent

Carlos

Stayed 2 nights in Mar 2024

10/10 Excellent

Teresa

Traveled with family
The staff was helpful and friendly- the breakfast was excellent
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, wonderful staff
Very clean, comfortable stay. The breakfasts are good, the people who work in reception are very helpful in many ways, we had laundry done and it was reasonably priced. We enjoyed the small rooftop pool at the end of the day and generally had a cocktail at the rooftop bar served by a nice bartender.
Stayed 4 nights in Jan 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Paul Marcel

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in perfect location
Very nice little hotel in a perfect location. Excellent service from all employees. Small pool and bar on the quiet rooftop.
Stayed 9 nights in Nov 2023

8/10 Good

Pirjo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

lia, miami

Traveled with family
Liked: Cleanliness, staff & service
No elevator, nice staff!
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service, fabulous breakfast, good in room coffee, environmentally sensitive, great location.
Stayed 3 nights in Nov 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dennis and staff were extremely helpful. Carlos and night staff were phenomenal I will definitely stay here again.
Stayed 5 nights in Oct 2023

10/10 Excellent

Esperanza

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Veronica

Stayed 2 nights in Sep 2023

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dennis and the rest of the staff were helpful and polite. Breakfast was good. I loved this hotel, staff, location and would stay again. Rooftop pool is perfect.
Stayed 3 nights in Sep 2023

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic boutique hotel in the Walled City, close and walkable to everything. Entire staff from the front reception, dining, housekeeping and maintenance were welcoming, kind and helpful. Delicious, plentiful, daily breakfast with a nice variety of options. Denis and Heidy are so wonderful and really make your stay top notch with their helpfulness!
Stayed 4 nights in Jul 2023

10/10 Excellent

Diana

Stayed 1 night in Jul 2023

10/10 Excellent

Beatriz, Roanoke

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The best of the casa la fe is the people, is the first time in a Hotel that we didn’t hear the word “No”, they always find the way to help you, and make you happy. Perfect location, great breakfast, very cute place! I am ready to book my next trip, and I am thinking to go back, because my stay was very memorable. Thank you Dannis for all your help. Con Cariño, Betty.
Stayed 2 nights in Jun 2023

10/10 Excellent

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very clean, very nice and helpful staff.
Stayed 4 nights in Jun 2023

10/10 Excellent

Genefer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property provided a warm and safe atmosphere for my stay. The breakfast served daily was delicious and the staff were very attentive during my stay. I would highly recommend this location for your stays.
Stayed 6 nights in Jun 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel smack in the city center
This place is gorgeous and the staff super friendly and helpful. The breakfast in the patio is perfect. Our room was perfect, with a nice balcony overlooking the square where a lit of activity happens and which has great trees with loads of birds. We also had a visiting little monkey on our balcony. The accomodation is super clear and very nicely decorated. One of the most beautiful places I've visited!
Stayed 2 nights in May 2023
Response from Freddy Reyes (Manager) on Jun 13, 2023
Dear Emily,Thank you very much for staying with us. It was a pleasure to have you in Casa La Fe and we look forward to welcoming you again in future. The monkey is a frequent visitor from the park and a nice ambassador of Colombian nature, we are very happy that you could see him.Best wishes

10/10 Excellent

Gorki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel, great service and the best location
Stayed 5 nights in May 2023

10/10 Excellent

Jauna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff They go over and above … place is small and makes you feel welcome and safe…. Wonderful
Stayed 3 nights in Apr 2023
Response from Freddy Reyes (Manager) on Jun 13, 2023
Thank you very much for staying with us. It was a pleasure to have you in Casa La Fe and we look forward to welcoming you again in future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great stay. Great service
Stayed 2 nights in Apr 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, very modern and clean property. Very convenient location. The room was small, but perfectly suited my needs. And was very well maintained. The hotel itself is beautiful. Again, small, and not a lot of extras, but everything is very well maintained. Very pretty. I especially liked how quiet it was. I stayed at other hotels in the Walled City, and they can be very loud. This was not. Very peaceful and restful.
Stayed 2 nights in Mar 2023

10/10 Excellent

Thalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed here for our first time in Cartagena (and Colombia in general) and were pleased overall by the property, staff, facilities and location. The hotel itself is beautiful, especially the courtyard and architecture and the rooftop pool area is awesome. The only thing that wasn’t super fabulous was the room itself, as the only window is a narrow strip adjacent to the door leading to the inner courtyard. The other window in the room simply looked into a small piece of the inner structure of the building (not a window). So the room was okay but spacious enough and great shower pressure. The cleaning staff was great. The breakfast options were decent and the fruit platter at the beginning was my favourite part. The staff was so friendly and organized a day trip for us. The location was fantastic. Highly recommend.
Stayed 3 nights in Mar 2023

10/10 Excellent

Yaniris

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful! The room was very spacious with everything we needed. Although the Hotel is in the center of town you do not hear anything once inside the room. The best thing was the staff!! I have no words, they went above and beyond whenever we asked for assistance.
Stayed 4 nights in Mar 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property. Convenient to everything and clean and comfortable rooms. Super friendly and accomodating staff. However being in the middle of everythingin Cartagena is a double edged sword. The property is right on the plaza so its incredibly loud until 12 or 1am. However, with ear plugs it was fine.
Stayed 3 nights in Feb 2023
Response from Freddy Reyes - Manager on Mar 13, 2023
This is a very surprising review for two reasons. Two years ago, we made an important investment in order to soundproof all the hotel rooms and since then, we have not received any complaints for this reason.This particular guests told us during check-in, that in case that he could not sleep that night, he would move to other lodging, on the next day he was asked about how he slept and he said it was fine and stayed three nights with us.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa La Fe is a wonderful place to stay in Cartagena. The location is excellent, the staff friendly and attentive, and the roof top pool is great. The included breakfast has several options to choose from and is well made. The standard double is simple, but clean, and very quiet. If you go for the balcony, there is a lovely view of the street and park across, but would be noisy.
Stayed 4 nights in Feb 2023

10/10 Excellent

Polina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Super friendly staff. Nice breakfast. Great area. Would stay again
Stayed 1 night in Feb 2023

10/10 Excellent

Monique

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again
For me this was in the perfect location, a nice hotel with a friendly staff. Some people complain the room is too small but it is absolutely fine. There's plenty of room to set your bags down and hang your clothes.
Stayed 2 nights in Jul 2022

10/10 Excellent

Isabel C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean. Friendly, efficient helpful staff. Conveniently located. Walking distance to many restaurants and historic places. Good price for excellent service.
Stayed 3 nights in Jun 2022

10/10 Excellent

Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Casa La Fe has amazing staff that go above and beyond. Dina in specific made sure that we were well taken care of. The hotel was clean and had this rustic charm. The breakfast is amazing! Fresh juice daily! Would recommend to anyone!
Stayed 5 nights in May 2022

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Gem
Absolutely LOVED this hotel! Perfect location, excellent service. Rooftop bar and pool are a delightful escape from the heat. The sweetest bartender serving delicious, icy cocktails. The included breakfast was served in the lush courtyard by smiling, attentive staff. Plenty of options and fresh juice daily. We stayed in the family room which was perfect for a girls' trip of three. We had a balcony overlooking the lush park, and a monkey came by on our last day! Transportation and covid testing easily arranged by the front desk. Highly recommend.
Stayed 4 nights in May 2022

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with perfect staff who were kind and attentive. Would stay here again - for sure!!
Stayed 3 nights in Apr 2022

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una semana inolvidable
Fue una semana maravillosa en Hotel Casa La Fe. La atencion incomparable, la limpieza es nitida, los cuartos muy comodos y el aire acondicionado es bien rico. Nos encanto el desayuno donde tienes varias opciones y todas las referencias que nos dieron en el "front desk" fueron perfectas acerca de tours y restaurantes. Ari el muchacho que trabaja de bartender en la piscina es super agradable y tiene facilidad para atender al cliente con mucho gusto. Lo mismo se puede decir acerca de todos los empleados de este sitio. Lo recomiendo muchisimo y situado muy centrico. Mi proxima visita a Cartagena me quedare en este Hotel de eso estoy muy seguro.
Stayed 8 nights in Mar 2022

2/10 Terrible

Stewart

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
WARNING My passport disappeared at this hotel. My passport was scanned when checking in and returned to me. My son and I were then shown to our room by the Bellman. He showed us into the room and gave us a short room orientation. Then, within 2 minutes of the Bellman leaving the room we noticed my passport was missing. We searched the room, which was easy as it was basic and clean, the passport was nowhere to be found. We informed the hotel, the receptionist came and we re-searched the room. I went to the lobby and asked for the manager, who I never got to see (we only messaged). While there I made calls to find out my next steps. I could not get privacy to call as the Bellman followed me while I was calling. I asked to see the CCTV of my check-in and walk to the room. These were made available, they showed the passport being returned to me, it goes into my pocket and then an unhindered short walk to the room. We all agreed that the passport was in my possession when the 3 of us entered the room. A few minutes later it had gone. I`m a careful traveler. This passport has travelled to 5 continents with me. But I wasn`t aware of how devastating not having a passport is. Besides having to visit a Consulate, get photos taken, go through an extensive emergency travel document application. We had to cancel 2 flights and 3 tours. The 2 minutes when the passport disappeared ruined the trip for us. We had to stay in Cartagena longer than planned & we on moved to another hotel.
Stayed 4 nights in Mar 2022
Response from Freddy Reyes | Operations Manager on Apr 6, 2022
This client has already opened and posted two defamatory reviews using Google accounts and this one follows suit. He fails to mention that an extensive search was made for the missing passport extending beyond the room to include passage ways, corridors, staircases, gardens and even flower beds. The client continued to stay with us and accept our hospitality for 4 nights after he had lost his passport so it beggars belief that he has now decided to accuse our staff of theft. For the record the bell boy he refers to has 17 years of service with the hotel.

10/10 Excellent

kelvin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly, the breakfast was amazing. and beautiful hotel.
Stayed 5 nights in Feb 2022
Response from Freddy Reyes | Operations Manager on Apr 6, 2022
Thank you very much for your stay and for your comments about your experience in Casa La Fe. Our team works everyday to give the best of us to our guests. Hope you can return to Cartagena very soon. Best wishes

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena localización , buen desayunó! Buen servicio al cliente
Stayed 5 nights in Feb 2022
Response from Freddy Reyes | Gerente Operativo on Apr 6, 2022
Apreciado Señor, Muchas gracias por su estadía y por sus buenos comentarios sobre su experiencia, nuestro equipo trabaja cada día para brindarle lo mejor a nuestros huéspedes. Esperamos que pueda volver para tener el gusto de atenderlo. Muchos saludos

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Yekta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, clean and upscale
Amazing location, beautiful, elegant and lovely hotel.
Stayed 1 night in Feb 2020
Response from Adolfredis Reyes on Mar 10, 2020
Dear Yekta We appreciate your valuable comments and we would like to thank you for taking the time to share your opinion. We are really glad that you enjoyed your stay. Thank you for choosing Casa la Fe. We look forward to welcoming you on your next visit to Cartagena. If you would like to stay connected don’t forget to follow us on social media Instagram: @bspokecolombia y Facebook: Hotel Casa la Fe.

8/10 Good

Will, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Casa La Fe has a great location, just across the street from a lovely park - Plaza Fernandez de Madrid - and right next door to a very nice (though pricey) chocolate shop. There are good restaurants in the surrounding blocks and an ice cream shop across the street. An historic church - Iglesia de Santo Toribio - is half a block away. The hotel staff was very nice and was prompt with a 3:15 a.m. wake-up call on the morning of my early-morning Copa flight home. The courtyard is charming with an attractive garden. My only concern was that there is noise at night because of a nearby rooftop bar. This is something you must be mindful of.
Stayed 2 nights in Dec 2019
Response from Adolfredis Reyes on Mar 10, 2020
Dear Will Thank you for your excellent comments. We appreciate that you took the time to share your feedback on your most recent stay with us. Please accept our sincere apology for the noise of the nearby bar. From a long time now, us and the majority of the hotels in the city centre, are in a legal battle to prohibit this kind of disturbances in the old town of Cartagena. Thank you once again for choosing Casa la Fe. We look forward to welcoming you on your next visit to Cartagena. If you would like to stay connected don’t forget to follow us on social media Instagram: bspokecolombia y Facebook: Hotel Casa la Fe.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION
Amazing hotel and customer service!
Stayed 5 nights in Oct 2019
Response from Adolfredis Reyes on Mar 10, 2020
Dear Sandra We appreciate your valuable comments and we would like to thank you for taking the time to share your opinion. We are really glad that you enjoyed your stay. Thank you for choosing Casa la Fe. We look forward to welcoming you on your next visit to Cartagena. If you would like to stay connected don’t forget to follow us on social media. Instagram: bspokecolombia y Facebook: Hotel Casa la Fe.

10/10 Excellent

Christopher

Stayed 1 night in Nov 2019

10/10 Excellent

Hayz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab little Boutique hotel!
Fantastic little Boutique Hotel located in a perfect spot on a lovely little square full of interesting night life and great bars and restaurants. The Staff were extremely friendly and helpful and there was always someone at the front desk that could speak English and help us with any needs. The Family room was perfect for our 5 day stay, it overlooked the square and the split level room was was like having a mini apartment. In room fridge was a bonus sadly no kettle to make tea and coffee in room but there was always a daily juice and tea coffee available all day at the breakfast courtyard. Lovely views and a great but small plunge pool on the roof. This was welcomed as the was icy AC in room as it is super hot in Cartagena! Wifi was also good and we had access all over the hotel including the roof. Overall we found this to be a great little hotel for the money and they made us feel very welcome!
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Siana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Rooftop Pool!
We loved our stay at Casa La Fe! The hotel was in a great location within the walled city, and felt very safe. We loved the courtyard, and the pool/bar! It was perfect to head up to the roof for a swim when the afternoon was really hot. The staff was great, and super helpful... they arranged for a car to pick us up at the airport, and confirmed a dinner reservation for us. They even upgraded our room after hearing that it was our honeymoon! we would definitely recommend!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

8/10 Good

Craig, Toronto, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good 3/4 star hotel in an excellent location. Room was modern, comfortable, and very clean. Can be a little noisy. Would stay there again for sure.
Stayed 3 nights in Mar 2019