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Reviews of Hotel San Martin

3 out of 5
Hotel San Martin
Av. San Martín No. 8-164, Cartagena, Bolivar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 222 out of 396 reviews" "
Rating 8 - Good. 136 out of 396 reviews" "
Rating 6 - Okay. 25 out of 396 reviews" "
Rating 4 - Poor. 7 out of 396 reviews" "
Rating 2 - Terrible. 6 out of 396 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chatlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, the staff were awesome and it was very clean.
Stayed 2 nights in Apr 2024

2/10 Terrible

Vilma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They need air conditioning inside the hotel
Stayed 2 nights in Apr 2024

2/10 Terrible

Hector

Disliked: Staff & service, property conditions & facilities
Okay
Stayed 3 nights in Mar 2024
Response from HOTEL SAN MARTIN CARTAGENA on Mar 29, 2024
Hola Hector es un gusto saludarte, muchas gracias por tu comentario que nos ayuda y motiva a mejorar, te pedimos disculpas si hubo algún inconvenientes con nuestro servicio.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOTEL SAN MARTIN CARTAGENA on Mar 26, 2024
Hola Mayra muchas gracias por tus comentarios que nos motivan a ofrecer un mejor servicio, estamos felices de saber que disfrutaste tu estadía en el hotel.

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Well located near everything. Very nice hotel to stay. Recommended 10
Stayed 6 nights in Mar 2024
Response from HOTEL SAN MARTIN CARTAGENA on Mar 26, 2024
Hola Alfredo muchas gracias por tus comentarios, nos alegra saber que disfrutaste tu estadía en el hotel, fue un placer haberles servido.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place. I'm going back on my return to Cartagena.
Stayed 3 nights in Mar 2024
Response from HOTEL SAN MARTIN CARTAGENA on Mar 17, 2024
Hello Steven, thank you very much for your comments, we are very happy to know that your stay was satisfactory, this motivates us to offer better service every day.

10/10 Excellent

Hector, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel personas amigable
Stayed 9 nights in Jan 2024
Response from HOTEL SAN MARTIN CARTAGENA on Feb 24, 2024
Hola Héctor muchas gracias por tus comentarios que nos motivan a ofrecer un mejor servicio, para nosotros fue un placer haberles servido, esta siempre será su casa en Cartagena.

10/10 Excellent

Juan Andres

Friendly staff, perfect location and very clean.
Stayed 3 nights in Feb 2024
Response from HOTEL SAN MARTIN CARTAGENA on Feb 25, 2024
Hola Juan Andrés muchas gracias por tus comentarios, que nos ayudan y motivan a ofrecer un mejor servicio, fue un placer haberles servido.

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó. Muy buen servicio, la habitación muy limpia y cómoda. 10 puntos!
Stayed 5 nights in Feb 2024
Response from HOTEL SAN MARTIN CARTAGENA on Feb 17, 2024
Hola Edgar muchas gracias por tus comentarios que nos ayudan y motivan a ofrecer cada dia un mejor servicio, fue un placer haberles servido y saber que su estadía con nosotros les haya encantado, esta siempre será su casa en Cartagena.

8/10 Good

Tom

Stayed 2 nights in Dec 2023
Response from HOTEL SAN MARTIN CARTAGENA on Feb 24, 2024
Hola Tom muchas gracias por tus comentarios que nos ayudan y motivan a ofrecer un mejor servicio, para nosotros fue un placer servirle.

8/10 Good

Ligia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from HOTEL SAN MARTIN CARTAGENA on Feb 24, 2024
Hola Ligia muchas gracias por tus comentario que nos ayudan y motivan a ofrecer un mejor servicio, para nosotros fue un placer servirle.

10/10 Excellent

Lillian, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

TODD

Stayed 4 nights in Sep 2023
Response from HOTEL SAN MARTIN on Oct 11, 2023
Hola Tood es un gusto saludarte, muchas gracias por tus comentarios que nos motivan y ayudan a ofrecer un mejor servicio, fue un placer haberte servido.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very helpful staff, when booking tours.
Stayed 3 nights in Sep 2023
Response from HOTEL SAN MARTIN on Oct 11, 2023
Hola Elizabeth muchas gracias por tus comentarios que nos ayudan y motivan a hacer nuestro mejor esfuerzo por que cada unos de ustedes se sienta como en casa durante su visita. fue un placer servirte.

8/10 Good

Tasneem

Liked: Staff & service, amenities, property conditions & facilities
Generally very good and would recommend. Lovely grounds. Like a mansion. Good location. Staff are so sweet, friendly and adorable. Basic but nice room with air conditioning, fridge, safe and more. A 4 instead of 5 rating was that the bathroom was very small and despite the hotel being clean, there were a lot of stray hairs and a nail cutting I saw! They just need to tighten on this.
Response from HOTEL SAN MARTIN on Sep 13, 2023
Hello Tasneem thank you very much for your comments and motivate us to offer every day a better service, of course we will improve on your recommendations.

8/10 Good

Lance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to everything! Staff were great!!
Stayed 2 nights in Jul 2023
Response from HOTEL SAN MARTIN on Sep 13, 2023
Thank you very much for your comments that motivate us and help us offer a better service every day

2/10 Terrible

Anibal

I booked it for my girlfriend and they had an additional charge which is very bad and that hotel is one of the worse as my girlfriend was telling me the Wi-Fi is really bad and the bed is also very hard which I would not recommend to my worse enemy.
Stayed 2 nights in Jul 2023
Response from HOTEL SAN MARTIN on Jul 24, 2023
Buen dia Anibal es un gusto saludarte, muchas gracias por tus comentarios que nos ayudan a mejorar nuestros servicios, por supuesto revisaremos cada uno de los puntos que nos dejas de recomendacion, esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and good staff
Stayed 1 night in Jul 2023
Response from HOTEL SAN MARTIN on Jul 18, 2023
Muchas Gracias por sus comentario que nos ayudan y motivan a ofrecer un mejor servicio cada dia.

10/10 Excellent

Jorge E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is unique, location is incredible, the terrace is something you will not find in any other hotel in the area ( including the big hotels chains) I will return to this hotel.
Response from HOTEL SAN MARTIN on Jul 3, 2023
Hello Jorge, thank you very much for your comments that motivate us and help us to offer a better service, it was a pleasure to have served you and we hope to do it again on your next visit.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Staff is very friendly. Great location.
Stayed 4 nights in May 2023
Response from HOTEL SAN MARTIN on Jun 16, 2023
Hello Jason, thank you very much for your comment, we hope to serve you on your next visit to Cartagena.

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from HOTEL SAN MARTIN on May 27, 2023
Hola Lilia muchas gracias por tu calificacion a nuestro hotel. Esperamos servirte en tu proxima visita a Cartagena.

10/10 Excellent

DARWIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy bonito, tranquilo y muy bien ubicado.
Stayed 1 night in May 2023
Response from HOTEL SAN MARTIN on May 27, 2023
Hola Darwin, muchas gracias por tu excelente calificacion que nos motiva cada dia a ofrecer un mejor servicio.

10/10 Excellent

Hebert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O really enjoyed my stay, the property was clean and updated
Stayed 2 nights in May 2023
Response from HOTEL SAN MARTIN on May 12, 2023
Hello Hebert, thank you very much for your comments that motivate us and help us to offer a better service, it was a pleasure to have served you and we hope to do it again on your next visit.

10/10 Excellent

Suelen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from HOTEL SAN MARTIN on May 12, 2023
Hola Suelen, muchas gracias por tu excelente calificacion que nos motiva cada dia a ofrecer un mejor servicio.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly and very helpful staff. Very good breakfast. Nice room, very comfortable bed and pillows. Nice shower. I wish they have hair conditioner because I forgot mine. Hotel provided 2 little bottles of shampoo. TV cable could be improved with movie channels.
Stayed 4 nights in Apr 2023
Response from HOTEL SAN MARTIN on May 12, 2023
Hello Katherine, thank you very much for your comments that motivate us and help us to offer a better service, of course we will take into account what you mencioned. We hope to do it again on your next visit.

10/10 Excellent

Javier Martinez

Liked: Staff & service, amenities, property conditions & facilities
Muy buena ubicacion y servicio
Stayed 3 nights in Mar 2023
Response from HOTEL SAN MARTIN on May 12, 2023
Hola Javier muchas gracias por tus comentarios que nos motivan y ayudan a ofrecer un mejor servicio.

8/10 Good

DAVID, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Good location. Very nice and helpful staff. Good breakfast too. And priced well. Safe. Cable TV. Fridge. All you need.
Response from HOTEL SAN MARTIN on May 12, 2023
Hello David, thank you very much for your comments that motivate us, it was a pleasure to have served you and we hope to do it again on your next visit.

8/10 Good

Noor

Liked: Cleanliness, staff & service, property conditions & facilities
Great Area, Nice property, great breakfast and staff.
Stayed 2 nights in Mar 2023
Response from HOTEL SAN MARTIN on Mar 18, 2023
Hi Noor, we are very happy that your experience has been satisfactory, for us it will always be a pleasure to receive you and provide you an excellent service.

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained and clean
Stayed 3 nights in Mar 2023
Response from HOTEL SAN MARTIN on Mar 18, 2023
Hi Bryan, thank you so much for your coment, we hope to be able to serve you in your next visit to Cartagena.

10/10 Excellent

Fawzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice, and strategically-located hotel! The AC was excellent! Hot shower although the shower head must've been broken because I only got a stream of water rather than a rainfall-type-of shower! It was not a problem for me! My room didn't have a blanket, and I never asked for one! Breakfast was decent! Staff very friendly! I would definitely recommend this hotel, and I would stay here again!
Stayed 3 nights in Mar 2023
Response from Hotel San Martin on Mar 7, 2023
Thank you very much for your comments, we are glad to know that you enjoyed your stay at our hotel, it is a real pleasure for us to have served you, we will take all your comments into account and we will work to improve the shower.

8/10 Good

birger

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi was good. Staff mostly friendly and check-in fast. The room had an excellent air conditioner and nice shower. The location is convenient. The breakfast was ok but with stingy portions. Usually the breakfast is much better and generous at Colombian hotels. I left at 12:01 a ninute late, and was rushed out of the room. Then I tried to use the computer downstairs in the lobby for an hour before going to the airport, but It was way too warm and they had the ceiling fan off.
Stayed 2 nights in Feb 2023
Response from Hotel San Martin on Mar 9, 2023
Mr. Birger, it is a pleasure to greet you, thank you very much for your comment that helps us offer a better service, we will put all our efforts to improve the points that you have mentioned.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok
Stayed 3 nights in Feb 2023
Response from Hotel San Martin on Mar 9, 2023
Thank you very much for your comment. We are glad that you had a pleasant stay with us. We are here to serve you on your next visits to Cartagena.

10/10 Excellent

Tooraj

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Hotel San Martin on Mar 9, 2023
We greatly appreciate your comments, they motivate us to continue offering a better job, we hope to be able to serve you on your next visit to Cartagena

10/10 Excellent

Jean C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful specially in the front office
Stayed 7 nights in Feb 2023
Response from Hotel San Martin on Mar 9, 2023
Hello Jean, we really appreciate your comments, they motivate us to offer a better service, we are happy that your stay was pleasant, we hope to receive you again on your next stay in Cartagena.

10/10 Excellent

davinson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente place to stay
Stayed 2 nights in Feb 2023
Response from Hotel San Martin on Feb 15, 2023
Dear Mr Ricardo, thank you very much for taking a few minutes to leave a comment. We are very happy to know that you liked our facilities.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel food was very good. Room was comfortable.
Stayed 5 nights in Feb 2023
Response from Hotel San Martin on Feb 15, 2023
Dear Mr Ricardo, thank you very much for your comments, we are very happy that you liked the food in our restaurant and our rooms. We hope to see you again.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , staff is very lovely and helpful
Stayed 4 nights in Jan 2023
Response from Hotel San Martin on Mar 9, 2023
Hello Isabel, thank you very much for your comment that motivates us to offer a better service, we hope to be able to serve you in another opportunity during your visit to Cartagena

8/10 Good

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice little hotel right in the middle of boca grande. It was perfect for what we needed and it is right I. The middle of everything with east access to the walled city and the beaches . It was about $2 to take a can just about anywhere . Lots of restaurants and stores right outside the door. Very safe area . The rooms are small and cozy . The only knock would be the mattress and bedding could’ve been better but everything else was amazing and clean. Great breakfast every morning. I will stay there again. Very good value for the price .
Stayed 4 nights in Jan 2023

10/10 Excellent

famida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. They went out of their way to help. Good breakfast. Walkable to the beach
Stayed 3 nights in Jan 2023
Response from Hotel San Martin on Feb 15, 2023
Dear Mr Famida, thank you very much for your comments, we are glad you liked the attention of the staff, we will always be attentive to provide you an excellent service.

10/10 Excellent

John, Toronto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff

10/10 Excellent

Alvin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Awesome service the staff were friendly the room was clean and its a quiet place i would definitely recommend and go back again
Response from Hotel San Martin on Dec 19, 2022
Estimado Sr Alvin, muchas gracias por sus comentarios que nos motivan a ofrecer un mejor servicio. Para nosotros fue un placer haberles servido.

6/10 Okay

Asher

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hotel is nice and clean and centrally located. However , they barely speak English and although we ordered two separate beds, they claim they could not honor that which was very disappointing. Eventually they managed to add an extra bed
Stayed 1 night in Dec 2022
Response from Hotel San Martin on Dec 15, 2022
Thank you very much Asher for your comments that help us offer a better service, we apologize for any inconvenience however the hotel offered a room with a double bed because we received your reservation for double accommodation with a double bed, we try to offer exactly what you the client requests in his reservation, and even so we took his request into account and offered a room with two beds at the time of his arrival, we hope to be able to meet his expectations during his stay

8/10 Good

Jose Luis Huerta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone made me feel at home , staff is very welcoming and friendly. top notch service, only issue that I couldn’t had guests over for some time.
Stayed 7 nights in Sep 2022

10/10 Excellent

Blanca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are always so nice and helpful. The location is great. The rooms are really comfortable.
Stayed 4 nights in Jul 2022

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning and safety.
Stayed 1 night in Jul 2022
Response from Hotel San Martin on Jul 25, 2022
Muchas Gracias por sus comentarios, nos motivan a esforzarnos en hacer un mejor trabajo cada dia, esperamos poder servirles en otra oportunidad.

10/10 Excellent

Khrystyna

Stayed 1 night in Jul 2022

8/10 Good

Lance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and safe. Well designed room with plenty of storage and easy to access outlets. AC rocked! Breakfast is basic, eggs, arepa, fruit, orange juice and coffee but hot and served quickly. Staff is friendly and service good. An excellent no frills stay!
Stayed 4 nights in Jul 2022
Response from HOTEL SAN MARTIN CARTAGENA on Jul 13, 2022
Muchas Gracias por sus comentarios que nos motivan a ofrecer un servicio cada vez mejor, fue un placer haberle atendido en nuestro hotel.

10/10 Excellent

Stacey R., BROOKLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, and the staff is excellent and are very willing to help you with everything. The location is perfect, close to restaurants and shopping.
Stayed 3 nights in Jun 2022
Response from HOTEL SAN MARTIN CARTAGENA on Jul 13, 2022
Muchas Gracias por sus comentarios que nos motivan a ofrecer un servicio cada vez mejor, fue un placer haberle atendido en nuestro hotel.

8/10 Good

Hector, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
nice and quiet
Stayed 2 nights in Jun 2022
Response from Hotel San Martin on Jun 28, 2022
Muchas Gracias por sus cometarios nos motivan a ofrecer el mejor de los servicios.

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seguro regreso
Excelente ubicación, confortable y acogedor.
Stayed 2 nights in Jun 2022
Response from HOTEL SAN MARTIN CARTAGENA on Jun 20, 2022
Muchas gracias por sus comentarios, que nos motivan a hacerlo mejor cada día, esperamos poder servirle en otra oportunidad.