Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Jan 16, 2015
This hotel is beautiful, great staff, great service, good Neighborhood very safe. View from room was excellent.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Wayne, Indiana, USA.

Nice, new Caribbean Resort near Cartagena.

Posted Dec 9, 2014
Pros: The newness of the resort was nice. Everything worked and it was in better condition than some of the hotels in town.
Cons: Offer another sit down, order off the menu restaurant or two. The buffet thing gets exhausting and leads to over eating.
Location: Nothing is really near by. It is a stand alone resort with very nice facilities.
After arriving there over the bumpy, still under construction but passable road and road bed, I was happy to find a traditional, stand alone, Caribbean Resort. The facility is new, has two pools and several restaurants, all but one of which are buffet style. The staff were busy but friendly and Gladis and later Ana, were very helpful. The staff speaks more English than the hotel I stayed at in Cartagena. The resort is much farther from Cartagena than I expected. It seemed like about 10 miles but could have been less. They do offer free transportation to the airport and to town several times a day which is nice. The cab ride out from Old Town was 45,000 pesos, about $22. To experience Cartagena itself a person may wish to spend some of their time staying in Bocagrande or Old Town. The resort is fairly isolated.
Comment from Hotel Management
Dec 19, 2014 by Maria Fernanda Alvarado, Hotel Management
Dear Guest, We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Alain Richard General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
3 out of 5
by A verified traveler

Posted Nov 18, 2014
The hotel was Ok - not overly impressed. The pool was the best part. Food was only ok and room was semi-clean.
Comment from Hotel Management
Nov 25, 2014 by Maria Fernanda Alvarado, Hotel Management
Dear Guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Alain Richard General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice

Posted Nov 17, 2014
it was very nice especially the staff. helpful and polite and frierndly
Comment from Hotel Management
Nov 25, 2014 by Maria Fernanda Alvarado, Hotel Management
Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alain Richard General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Oct 30, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by Michelfrom Porto velho

Show

Posted Oct 22, 2014 on Hotels.com
Hotel muito bom
Comment from Hotel Management
Jan 3, 2015 by Maria Fernanda Alvarado, Hotel Management
Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
3 out of 5
Recommended
for Couples
by MARA ELIZA COUTO DAfrom Balneario Camboriu SC

Ótimo atendimento dos funcionarios.

Posted Oct 11, 2014 on Hotels.com
O hotel pode ser considerando bom,O atendimento dos funcionários muito bom, fica um pouco distante do centro, mas a taxi cobra $ 50.000,00.As Piscinas apesar de modernas e grandes, não apresenta segurança para entrar e sair, são apenas com pastilhas o que a deixa escorregadia, e não tem barra para apoio, apenas uma piscina tinha uma escada.Para terceira idade e crianças totalmente inviável.
Comment from Hotel Management
Jan 3, 2015 by Maria Fernanda Alvarado, Hotel Management
Dear Guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
4 out of 5
Recommended
for Couples
by Luiz Fernandofrom Brasil

Serviço muito bom

Posted Sep 21, 2014 on Hotels.com
O serviço e atendimento foi muito bom. Ter 2 piscinas separadas é uma ótima ideia. A piscina em frente aos quartos é bem tranquila e sem musica. As opções de comida são boas. Por ser afastado do centro é necessário utilizar os transfers do hotel que possuem poucos horários, o que pode atrapalhar.
Comment from Hotel Management
Jan 3, 2015 by Maria Fernanda Alvarado, Hotel Management
Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
5 out of 5
Recommended
by Adriana

Muy buen servicio

Posted Sep 15, 2014 on Hotels.com
Muy buena
Comment from Hotel Management
Jan 3, 2015 by Maria Fernanda Alvarado, Hotel Management
Apreciado huésped, Reciba un cordial saludo. Agradecemos y valoramos sus comentarios positivos respecto a nuestro servicio, nos complace saber que hemos cumplido sus expectativas. Esperamos tenerlo de regreso muy pronto en nuestro hotel. Cordialmente. Maria Fernanda Alvarado Gerente General Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom São Paulo

Excelente Resort

Posted Aug 19, 2014
Pros: Piscinas, Bebidas, Alimentação, Equipe e o sol (que sempre brilha)
Location: O hotel se localiza a 30 minutos do centro de Cartagena, mas o hotel dispõem de um micro ônibus que sai sempre e traz de volta. Não é um problema!
Acabamos de voltar (eu e minha namorada) do Resort e ficamos impressionados com a qualidade dos serviço e dos A&B. Certamente voltaremos para curtir mais dias nesse hotel que já deixou saudades! Experimente o Mojito Frozen no bar da piscina que não iram se arrepender. Grande Experiência!
Comment from Hotel Management
Aug 30, 2014 by Maria Fernanda Alvarado, Hotel Management
Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts