Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Spot on facilities and Very attentive staff.

Posted Sep 2, 2014
Was a really good experience. Great staff, lovely breakfast with lots of local fruits. Amazing views from the bedroom in a lovely quiet area of Cartagena
Comment from Hotel Management
Sep 4, 2014 by Sonesta Cartagena, Hotel Management
In behalf of Sonesta Hotel Cartagena receive a warm greeting. Thank you for sharing with us your great experience, it greatly pleased us your positive feedback about the breakfast, the view and the care provided by our staff. We hope to serve you at the next opportunity and we hope to be your first choice of Hotel in the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2014
Really good I have a great experience the hotel is very nice and good location
Comment from Hotel Management
Aug 13, 2014 by Sonesta Cartagena, Hotel Management
In behalf of Sonesta Hotel Cartagena receive a warm greetingAs always, we appreciate all your positive comments and let me tell you that we are constantly striving to live up to your needs in every stay you have with us. We hope to have your pleasent visit again shortly.
3 out of 5
by A verified traveler from Medellin, colombia

OK for a short stay

Posted Aug 6, 2014
Pros: close to the airport
Cons: maintenance, clealiness
Excellent bed and pillows. Room size was OK for one person. the hotel is rather new but they need to pay more attention to mainetnance, things are starting to get rusty. The hotel is right on the beach, but don't expect much about it, it's not the nicest one. breakfast was OK, food was average.
Comment from Hotel Management
Aug 12, 2014 by Sonesta Cartagena, Hotel Management
In behalf of Sonesta Hotel Cartagena receive a warm greeting. We are thankful for all the suggestions for improving our service and believe me that we will take into account. We hope to have your pleasent visit again shortly.
4 out of 5
Recommended
for Getaway With Friends
by Nicole from Dublin

Friendly staff, hotel works still ongoing

Posted Jun 9, 2014 on Hotels.com
Stayed for 3 nights with a friend, hotel staff were friendly though few spoke English so be sure to brush up on your Spanish! Hotel is a short (cheap) taxi into the old town but certainly not in the thick of it. Day one our air conditioning didn't work and the handle came off the shower, room smelled of paint ... work still ongoing in the hotel and surrounds.
Comment from Hotel Management
Jul 31, 2014 by Sonesta Cartagena, Hotel Management
We are thankful for your comments regarding our services. We want to offer you our most sincere apologies and we will follow your recommendation to guarantee an exceptional service for our international guests.We wish you could visit us shortly so we can give you again the attention you deserve.
4 out of 5
Recommended
for Everyone
by Sofe from Calgary, Canada

Excellent value

Posted May 30, 2014
Pros: excellent staff
Cons: provide more alternatives for food/restaurant
Location: Kiteboarding is right there, the old city is 15 min away and cheap cab ride
If you want beach time, this is an excellent location, nice room (especially sea side and on corner). The staff is extremely helpful and polite, they upgraded us for free when we asked if we could get a sea side view. The one downside is that there aren't that many options for food, the restaurant is decent, but we always cabbed into the old city to have dinner. Cheap cab side, 12-20 columbian pesos. We decided to stay here due to the proximity to the kite school and easy access to beach, good choice if that is what you are looking for.
5 out of 5
Recommended
for Personal Event
by Kelly

This traveler left a rating score only Posted May 9, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Kelly

This traveler left a rating score only Posted May 7, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by alejandro

This traveler left a rating score only Posted Apr 22, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by john. new york

nice hotel.great pools...

Posted Apr 18, 2014
very clean, frendly staff. great location. secure. pools are amazing. cartagena is magical. totally very pleasent stay.
3 out of 5
by A verified traveler

I don't liked

Posted Mar 23, 2014
The hotel is nice apparently! However, the rooms are little, dirty and noisy! I payed 100 dollar more for an up grade to suite room, because I don't like my room!