Family Suite, 2 Bedrooms, Terrace, Garden Area | View from room
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Reviews of Hotel Rio Perlas Spa And Resort

3.5 out of 5
Hotel Rio Perlas Spa And Resort
Carretera a Orosi de Puente Negro, 2.5 km mano derecha, Orosi, Cartago

Reviews

7.8

Good

Rating 10 - Excellent. 44 out of 151 reviews" "
Rating 8 - Good. 66 out of 151 reviews" "
Rating 6 - Okay. 25 out of 151 reviews" "
Rating 4 - Poor. 11 out of 151 reviews" "
Rating 2 - Terrible. 5 out of 151 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities
Stayed 1 night in Nov 2019
Response from Eduardo Chs on Nov 25, 2019
Buenos días estimado huésped, lamentamos no haber cumplido con sus expectativas, le pedimos disculpas por los inconvenientes

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Friendly and helpful staff. Great experience!
Stayed 6 nights in Oct 2019
Response from Eduardo Chs on Oct 29, 2019
Dear Guest, thank you for your stay with us and for sharing your experience with other travelers, we were pleased to read you liked our Hotel, Our staff members take their roles in our industry very seriously and try, everyday, to provide that quality customer service, that our guests expect. we hope that you will consider us for your next trip!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Eduardo Chs on Sep 12, 2019
Muchas gracias por dejar su buena opinion de nuestro hotel

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Eduardo Chs on Sep 12, 2019
Lamentamos mucho no haber cumplido con sus expectativas, le pedimos las mas sinceras disculpas

8/10 Good

Esteban

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2019
Response from Eduardo Chs on Aug 8, 2019
Buenos días Esteban, muchas gracias por escribirnos, le agradecemos su puntuación y esperamos que vuelva a hospedarse con nosotros

8/10 Good

AA

Business traveler, Traveled with family
The surroundings was very relaxing. I would go back.
Stayed 1 night in Jul 2019
Response from EduardoChs on Jul 23, 2019
Thank you for staying at the Hotel Rio Perlas, we were pleased to read you liked our Hotel. We hope you can come back!!!

8/10 Good

Verified traveler

Liked: Staff & service
Beautiful but not exactly like the description
Hotel Rio Perlas is in a beautiful remote setting. (In other words, don't plan on eating out anywhere but at the restaurant and bring any snacks you want with you.) The property is lush, green and tropical. Hidden among the vegetation you will find small concrete hot tubs. There are enough to go around so you don't have to share. There are also 2 large pools, one hot spring fed and the other one is cool. Unlike the amenities listed, there was no down comforter (who needs it in the tropics anyway), no were there blackout curtains and the toiletries certainly weren't "designer." Once I got over the feeling of being deceived, we had a very nice stay, in spite of the moldy room smell. (Hard to solve that one in the tropics). The staff was pleasant. The breakfast was fine but not spectacular. I had to ask the woman attending the restaurant twice to bring more fruit and silverware. (She was busy talking on her cell phone.) If you love natural beauty and have expectations for 3 star and not 5, this is a peaceful place to stay.
Stayed 1 night in Jun 2019
Response from EduardoChs on Jul 23, 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write your review of our property, I greatly appreciate your comments about aspects of the room that need updating. I was disappointed to read that you did not have a pleasant experience, It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I apologize again for the inconvenience.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Eduardo Ch on Jul 4, 2019
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked our Hotel, Our staff members take their roles in our industry very seriously and try, everyday, to provide that quality customer service, that our guests expect.

6/10 Okay

M. Suzy

Liked: Cleanliness
Disliked: Staff & service, room comfort
Probably great but not worth it for off season.
We rented the Presidential Suite and it was impressive. The grounds with the hidden hot springs and steep hike to the waterfall are really enjoyable. Being off season, the place was a ghost town. I get it that the hotel wants to save on resources when there are so few guests but they took it to a ridiculous level. We had no towels in our room which they kindly brought us but then we had no swim towels so we had to use our shower towels. The restaurant was empty and when we were pointed to a table that had no less than six dead bugs on the table cloth, the waitress got an attitude when we asked her to wipe them off and instead grabbed up the table cloth and all and slammed down a paper napkin holder rather than give is the cloth ones. My wine glass was cracked and my water glass had lipstick on it. The small plate of pasta in oil was $15. The waitress gave us 2 bottles of wine to choose from and just set the bottle down without opening it, pouring it, or having us taste it. When my son went to the lobby for water they told him no, because they just mopped. Don’t get me started on asking for a wine bottle opener for a room with a wet bar, fridge, and wine glasses. If you are going to strip it down to no service/awful service, you should simply close for the slow month, not treat your few guests like they are a nuisance.
Stayed 1 night in Jun 2019
Response from EduardoChs on Jul 23, 2019
Good morning, M. Suzy, I am very sorry to find out through this means of the bad experience you had in our restaurant, I really have no words to express the shame I feel. My name is Eduardo Chaves, I am in charge of social networks and on behalf of the entire hotel team we ask for the most sincere apologies. We took all this time to answer because we wanted to first solve the problems we had with our restaurant staff, as there were several complaints similar to yours. We hired a new chef and immediately fired the person who treated them with such indifference. Rather, we thank you for taking your time to share this detailed review, thanks to you the hotel owner made the decision to make the necessary changes. Even so, we are pleased that you enjoyed our facilities and the room and that everything was not bad during your stay.

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Eduardo Ch on Jun 13, 2019
Muchas gracias Sonja, esperamos que vuelva a hospedarse con nosotros!!!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Eduardo Ch on Jul 23, 2019
Muchas gracias por compartir su calificación David, esperamos que vuelva a hospedarse con nosotros

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here. It is kind of out of the way to get to, but there was really no reason to go anywhere. The grounds are amazing and we loved swimming in the hot springs pool. Restaurant on site had delicious dinner and amazing breakfast (typical fare, but buffet style and high quality).
Stayed 1 night in Dec 2018
Response from Eduardo Ch on Jan 14, 2019
Dear Andrew: Thank you very much for sharing your detailed commentary, we are pleased that you enjoyed your stay with us, we hope you come back

6/10 Okay

Giovanni

Bad Food here, better places for similar value
Personally I liked the nature, and the relaxing sounds of the river, however in terms of hotel services there're shady actions that make you dislike this place. Food, very bad. You have free breakfast but don't expect good taste, temperature or variety on this one, seems that the hotel want to save a lot of money on their free breakfast so, low your expectations to a regular hostel meal. Buffet Breakfast Serving portions are managed by staff so you don't go crazy with it; Restaurant menu is very limited and portions very small I do reccomend to leave the place and eat somewhere else, is a touris area and you can find much better prices and local flavors around. Main gate close at 9pm , if you leave your room for dinner be aware that if you don't come before 9pm you will end up sleeping in your car./ Lack of proper information to find places: Theres suppose to be a waterfall, we walked and almost end up lost in the mountain because there's no clear path to this place, the receptionist will explain a cartoon map with the location and thats all you have. If you're looking for a relaxing place for a massage o spa experience go to San Carlos, this is not even close with the quality you may find there.
Stayed 1 night in Nov 2018
Response from Eduardo Chs on Nov 15, 2018
Good afternoon Giovanni, we are very sorry that you were not pleased with your stay with us. Please accept our most sincere apologies We understand all the points you have explained to us, and thanks to this comment we can improve our service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2018
Response from Eduardo ChS on Nov 14, 2018
Thank you very much!

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Beautiful property, terrible food. Still chewing on a piece of premium steak, that took over 50 minutes to deliver, after waiting a reslly long time for my order to de taken. Dinner wasn’t better, Cordon-Blue piece of chicken was dissatisfying
Stayed 1 night in Oct 2018
Response from Eduardo Chs on Oct 16, 2018
We are sorry for your bad experience, we ask for the most sincere apologies We will immediately inform our Chef

10/10 Excellent

Safran, Las vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Speechless. I have stayed so many places in my life and this is the most magical. I sprained my ankle our first day leaving our room. The owner scooped me up put me in a car and Viktor the owner at PURA PORA took me and gave us the most amazing experience. Then gave me a walking stick to get around with. Pura pora is a MUST GO! RIO PERLAS is the most peaceful romantic and friendliest resort Ive ever been too. And by far my favorite spot in Costa Rica. Our second day we ran around town and came back and soaked in the thermal pools by the river. Perfect temperature! Our room 139 is next to a waterfall that pools into a large pond with an outlook. Its located in Tapanti and you can hike around without leaving. Viktor also sculpted the most incredible art pieces around the resort that are fun to find. All in all it was the most memorable and sacred experience that I will cherish for all my life. Cant wait to come back.
Stayed 1 night in Oct 2018
Response from Eduardo Ch on Oct 16, 2018
We are very pleased that you enjoyed your stay with us! we also hope you come back! We would just like to tell you that it is Don Abraham the owner of Rio Perlas and Purapora, Victor is just the employee. The art that you saw was made by different artists and craftsmen, that's why the styles are so varied

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff . Clean room . Peaceful and love the views
Stayed 1 night in Aug 2018
Response from EChaves on Aug 14, 2018
Thank you very much dear guest

10/10 Excellent

Visionhawk, Santa Rosa, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, beautiful people!!!
Can't say enough about this hotel. Great place! River is beautiful, good food. nice rooms!
Stayed 1 night in Jun 2018
Response from EChaves on Jul 9, 2018
Dear Guest, thank you for choosing our hotel, and for taking the time to write your review of our property, your comments are very much valued. We are so glad to hear that you enjoyed your accommodations, and the restaurant food, we look forward to welcoming you back to our hotel in the future.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The place is so beautiful, You must be ready for walking up and down hill. I recommended to anyone. but.... I was not too thrill with the housekeeping. the place is huge so I suggest to have a golf cart picking up people to take them different places. I was disappointed on our last night at the restaurant, we had bad service. all other days was fine. I also recommend to set some bird feeders around to attract birds. We also had a great time.
Stayed 7 nights in Apr 2018
Response from Eduardo Ch on May 7, 2018
Dear guest: Thank you for your stay with us and for sharing your experience with other travelers, we apologize for the service of the restaurant. We thank you too for all the recommendations you make, we will take them very seriously. Thank you again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good for one night
The hotel description says 2 restaurants but one was closed when we were there. The premises were nice but could use a little updating. The bed was a little hard for my tastes.
Response from Eduardo Ch on Apr 4, 2018
Dear guest: Thank you for staying at the Hotel Rio Perlas. We apologize because the restaurant was closed, only opens on certain occasions, such as barbecues. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of paradise.
This is our second stay here, the first being six years ago for our sons wedding. The resort is a small piece of paradise nestling in the rain forest with a large varied selection of accommodation ranging from the large presidential bungalow with two bedrooms, spa bath and lounge with a bar! to the smaller bungalows /cabinas and wooden cabins, plus two blocks of apartments. The whole resort nestles in several acres of manicured rainforest with well cared for pathways and gardens and the hot thermally fed pool is wonderful to swim in and relax around. The restaurant and bar is positioned higher up to benefit from views over the the resort and offers Breakfast lunch and dinner. The area around Orosi valley is part of the oldest in Costa Rica and the drive around lake Cachi offers fantastic scenery and views. The staff are extremely friendly and helpful, all in all a wonderful experience.
Stayed 1 night in Mar 2018
Response from Eduardo Ch on Mar 19, 2018
Dear Richard: Thank you for your stay with us and for sharing your experience with other travelers, your feedback is extremely valuable to us. We were pleased to read you liked our Hotel, Our staff members take their roles in our industry very seriously and try, everyday, to provide that quality customer service, that our guests expect. we hope that you will consider us for your next trip!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Gorgeous accommodations, very peaceful. Hot springs are nice. Dinner at the on-site restaurant is excellent, buffet-style, but a little expensive.
Stayed 1 night in Feb 2018
Response from Eduardo Ch on Mar 5, 2018
Dear Charles: Thank you for your stay with us and for sharing your experience with other travelers, we were pleased to read you liked our Hotel. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Nice property, poor service
The property is very nice looking. However, the staff was rude, slow, and moved at the pace of a three toed sloth. The shower water was cold. The cleaning staff would not restock the basics (coffee, soap). During the cold of the night, there is not heater to keep you warm. We had to ask for an extra blanket which helped a little bit. The Taxi service is slow to come to the hotel.
Stayed 2 nights in Feb 2018
Response from Eduarco Ch on Feb 28, 2018
Dear Guest: Thank you for choosing our hotel, and for taking the time to write your review of our property, I greatly appreciate your comments about aspects of the room that need updating. I was disappointed to read that you did not have a pleasant experience, Please accept my most sincere apologies

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This beautiful resort is right on a river on the outskirts of the small town of Orosi. We stayed in a 2 bedroom casita, which was perfect for our family, but they had bigger and smaller accommodations. They have a thermal mineral pool and a regular pool. Although the regular pool was closed for maintenance during our stay, we enjoyed the mineral pool. There is also a nice spa and restaurant. The owner was around an very pleasant and engaging. While we were there, it seemed like they were refreshing and updating a lot of areas of the resort, because it was under ownership. I really enjoyed our stay, even with some of the refreshing going on, so I am sure that in a short time, it will be even better! We would definitely stay there again.
Response from Eduardo Ch on Feb 22, 2018
Thank you for your stay with us and for sharing your experience with other travelers, we were pleased to read you liked our Hotel, we hope that you will consider us for your next trip!

10/10 Excellent

MIGUEL, Tres Rios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, even let us stay a cumple more hours. Hotel was clean and we ha everything we needed.
Stayed 1 night in Feb 2018
Response from Eduardo Ch on Feb 21, 2018
Muchísimas gracias por compartir su opinión Miguel, nos complace mucho que haya disfrutado su estancia y nuestro servicio, esperamos que vuelva pronto a hospedarse con nosotros

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Winter break
The thermal pool could have been warmer The 2 nd pool never opened and none of the hot tubes were open Variety of food could have been better The grounds were beautiful
Stayed 1 night in Feb 2018
Response from Eduardo Ch on Feb 21, 2018
Muchas gracias por compartir su opinión John, lo tomaremos muy en cuenta para mejorar nuestro servicio

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, peaceful place, beautiful grounds
They have a lovely property, and have been making some improvements. We stayed in the honeymoon suite, which is spacious and has a nice balcony. The whirpool tub in the room did not work, unfortunately.
Stayed 2 nights in Feb 2018
Response from Eduardo Ch on Feb 6, 2018
Thank you very much for sharing your experience Laura, we regret that your tub will not work, but we will repair it immediately

8/10 Good

Ana, San José, CR

Liked: Cleanliness, staff & service, room comfort
Very beautiful facilities. A really calm place surrounded by nature.
Stayed 1 night in Dec 2017
Response from Eduardo Ch on Jan 7, 2018
Buenos días Ana, muchas gracias por escribirnos, nos complace mucho enterarnos de que disfruto de su estadía en nuestro hotel, esperamos que desee volver a hospedarse con nosotros, la esperamos

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear John, thank you for choosing our hotel, and for taking the time to write your review of our property, I greatly appreciate your comments about aspects of the room that need updating. I was disappointed to read that you did not have a pleasant experience, It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I apologize again for the inconvenience.

2/10 Terrible

Lori G., Delta, BC

Hotel was closed, still waiting for refund
We drove for seven hours to get here only to find out the hotel was closed due to storm activity. Obviously the closure is not the hotel's fault, although I would expect them to notify guests rather than have them just show up unless prevented by the circumstances- in fairness I don't know if something made it impossible to notify. However it has now been nearly two weeks and we have not received our refund for the cancellation nor any responses to our correspondence. It may well be a lovely hotel but this is not good business practice and frustrating to have to formally pursue recovery of our money.
Stayed 2 nights in Oct 2017

2/10 Terrible

AMY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow. This place is really in need of updating
No AC, which would have been fine if ceiling fans were in working order. Many lights were not working and those that functioned were as dim as a prison cell/solitary confinement. Everything smelled dirty and musty and shower water either scalded you or burned you. Staff was friendly. Restaurant food was bland and over priced.
Stayed 3 nights in Oct 2017
Good morning dear guest, we are very sorry that your experience was not satisfactory, we apologize for all the inconveniences suffered, its a shame we are working to make the changes in the restaurant and the rooms, we already have new chef to start

6/10 Okay

jennifer, carlsbad, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful valley oasis
The property and surroundings are breathtaking but service is mediocre at best. Our trash was not emptied, beds were only made one out of three days, and we had to call for clean towels every day. One of the restaurants was closed and the pool bar was closed as well. Service at the main restaurant was extremely slow despite few customers were dining at any time.
Stayed 3 nights in Aug 2017
Response from Eduardo C on Sep 4, 2017
Dear Guest, Thank you for choosing our hotel, I was disappointed to read that you did not have a pleasant experience, we apologize if our service was not what you expected, I wish, you had a better experience, it is feedback like this that we learn from and use to improve. It is unfortunate that no one offered them a solution or a follow-up. Please contact me through mercadeorioperlas@gmail.com, we want to follow up on your case, I apologize again for the inconvenience.

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Muchas gracias por compartir su buena opinión de nosotros con otros viajeros, esperamos que vuelva a hospedarse con nosotros

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
No air conditionning, very bad restaurant.
Hard to understand how this hotel could be rated 5 stars...
Stayed 2 nights in Aug 2017
Response from HRPteam on Aug 5, 2017
Thank you for writing, we are very sorry that your experience with us was not satisfactory ... we are currently working to improve our menu and our rooms

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Enjoyable weekend
Overall was good, the rooms may need a little remodeling on some details and maybe a different distribution, as a lot of space was empty and felt a little wasted
Stayed 1 night in Jul 2017
Thank you for your comment, we are glad to know that you generally liked the hotel, we will take your comment very seriously

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
It's a nice hotel but u have to watch about the bugs and the food was ok. If u want a place that's secluded this a a nice play to stay. If u go out u have to find your own transportation. But we enjoyed our stay there. It also doesn't have hotel in the rooms it's only in the front office/ lobby area and the restaurant.
Stayed 7 nights in Jun 2017
Response from D´RíoPerlas on Jun 15, 2017
Thank you very much for sharing your opinion of our Hotel, for us it is very important, at the moment we are working to improve in all aspects to offer a better service and lodging

10/10 Excellent

JUAN, C.R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT IS A NICE PLACE TO REST MEDITATE ENJOYING NATURE AND INVITES YOU TO RETURN
Stayed 1 night in May 2017
Response from D´RíoPerlas on Jun 15, 2017
Thank you very much Juan !!! We appreciate your opinion and hope to have you back with us again

8/10 Good

Jessica, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort was extremely relaxing.
I had a great experience. I did not realize the hotel was so far from the airport and from the local beaches. But overall, I enjoyed my stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

vivi, san jose

Liked: Cleanliness, staff & service
Nice trails
The rooms has all the basics I would recommend a warmer blanket

8/10 Good

Phil, Victoria

Liked: Cleanliness, staff & service, room comfort
Older hotel nice hot pool
Very quiet, other than a bus load of folks that arrived at 7pm ate dinner and left after eating breakfast at 9am there were only 4 couples in the entire hotel. 100 to 150 room hotel.

8/10 Good

Sis

Liked: Cleanliness, staff & service
Nice place to shut off from the city life. If you want to disconnect yourself from the rest of the world this is the right place. There is no internet access in the hotel only at the front desk. Love the river and would have liked this place even more if pool bars were open for snacks and beverages as you have to call and ask for food with a local phone. Overall this is a place for relaxing and spend good time.

10/10 Excellent

Mario, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice peaceful and relaxing place
I love this hotel for a quiet and relaxing experience. Nature lovers and Yoga are just excellent on this place. It features a nice hot spring swimming pool. You won't regret coming to this place. Great for family, solo or couple getaways.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come and see it for yourself
Relaxing and quiet on a beautiful hotspring resort. If you're looking a perfect place to free your mind and get you the peace and comfort you deserve. You should visit it. They have a friendly staff, comfortable large rooms and they have in property a nice and cozy hot spring swimming pool for relaxation.

8/10 Good

Mario, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, quiet, relaxing and a little magical
This hotel has many perks to offer, a very nice hot spring swimming pool. Very comfy rooms and in a pristine and peaceful area. If you're up for a quiet and peaceful place that would bring you to boost of health. This is the place for you.

10/10 Excellent

Mario, Guayabo, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relaxing piece of heaven
My stay was very relaxing and comfortable. The hot springs and the pool is worth the trip. Nice for a romantic getaway! Ms. Carvajal and the rest of the staff were very much friendly and very accommodating

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
June stay, Rainy season
The restaurant was super nice and easy. The thermal pool was loved by the kids and myself. The bar at the pool was not open so the kids could not get snacks or drinks. The staff were very friendly.

10/10 Excellent

Linda, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private luxury near Orosi village
3 glorious nights. Great breakfast & service.

8/10 Good

PJH, Cayman Islands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice escape from the beach
Excellent Hotel, good food, great facilities, friendly and attentitive staff.

2/10 Terrible

Boas, kfar saba

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
boasg
Very disapointing. Poor service, nobody appologized for not having the minimum conditions for guest - hot water in shower and at the morning no water at all. We had to use our miniral water to wash ourselves. Be aware of this hotel !!!