Ratings based on 184 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester, NY

Not soundproof.

Posted Jan 20, 2015
Nice hotel. Near to many shops and the airport. Could hear the people above walking in their room. Heard the people next door singing and talking.
Comment from Hotel Management
Jan 22, 2015 by Kathleen, Hotel Management
Dear K: Thank you for choosing the Holiday Inn of Carteret for your overnight accommodations. We are pleased to hear that you thought our hotel was nice and found our location to be convenient to plenty of shopping and close the Newark Airport. Hope that you were able to take advantage of our complimentary shuttle to and from the airport. I do apologize if you experienced any disturbance with any neighboring guests. We hope to have the pleasure to be of service to you again in the future. Warmest regards, Gerry G., Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Good overall

Posted Jan 5, 2015
Hotel room was clean overall; bathroom tub and toilet (I always clean when I go to any hotel regardless) could have used a little more care but decent nevertheless. I did not shower barefoot and used my flip flops. The tub should not have a black film.
Comment from Hotel Management
Jan 22, 2015 by Kathleen, Hotel Management
Dear a verified traveler: Thank you for choosing the Holiday Inn of Carteret and for sharing your comments. I am happy to see the you found the overall cleanliness of your room to be good. Your comments are very important to us and I will share this information with our housekeeping staff to ensure that we meet and exceed your future expectations. Thanks again and we hope to see you again soon. Warmest regards, Gerry G., Director of Sales
4 out of 5
Recommended
for Everyone
by A verified travelerfrom A

Stay Thanks giving

Posted Dec 5, 2014
Hotel was good at reasonable. but the restaurant was not open at Thanks giving. We were very troubled.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Delaware

Nice place to stay.

Posted Nov 29, 2014
Stayed there Thanksgiving night during my travels. Located very close to many attractions ..... 2 minutes away from the NJ Turnpike.
1 out of 5
by A verified traveler

Not what they claim to be

Posted Nov 3, 2014
I have stayed at holiday inn express hotels before and this hotel is not worthy of carrying the same name as those hotels. We had to have our room changed after initially checking inn because our original room had such a foul smell that we could not stay in it for more than a few minutes at a time. The second room they gave us didn't smell great but it was much better than the original so we kept it. Hotel staff was very rude and ignored us when we entered the lobby. When we asked several hotel staff what stores were around or near the hotel every single one said they didn't know. When working in a hotel you are dealing with customers who are likely from out of the area and will need assistance finding things I could not believe how unaccomadating they were in this aspect. We were very disappointed with our stay overall.
Comment from Hotel Management
Nov 7, 2014 by Kathleen, Hotel Management
A verified traveler: Thank you for choosing the Holiday Inn of Carteret for your recent visit and for sharing your comments and I am sorry to hear that we fell short of your expectations. We take great pride in providing exceptional service to our guests and I am disappointed to hear that you experienced otherwise. I will certainly look into the matter with our staff and can assure you that these matter will be addressed accordingly. Warmest regards, Gerry G., Director of Sales
4 out of 5
Recommended
for Couples
by Nicholasfrom DC

Great place to stay, but service is so-so.

Posted Oct 29, 2014 on Hotels.com
Great comfortable room. Located near Turnpike exit. Service so-so at check-in: Staff on phone and forgot to write room number on key sleeve. Room not cleaned Sunday. Highly recommend the ceasar salad with grilled chicken in the adjacent restaurant.
Comment from Hotel Management
Jan 3, 2015 by Kathleen, Hotel Management
Dear Nicholas from DC: Thank you for choosing the Holiday Inn of Carteret for your recent visit and sharing your comments regarding your visit. I am disappointed to hear your experience at check-in as well as any miscommunication in having your room serviced the next day. Your comments will be shared with our staff so that corrective actions can be taken. We are happy to hear that you ENJOYED your meal in Julian's Restaurant and I will let our chef know. We appreciate your business and hope that we have the opportunity to be of service to you in the future. Warmest regards, Gerry G., Director of Sales
2 out of 5
Recommended
by A verified traveler

Tolles Hotel

Posted Oct 20, 2014 on Hotels.com
Angenehmes Hotel für Geschäftsreisende
Comment from Hotel Management
Jan 3, 2015 by Kathleen, Hotel Management
Dear Anonym: Thank you for your review and please accept my apology if we did not meet your expectations during last visit. We appreciate your business and if there is anything we can do to make your next stay more enjoyable, please let us know. Warmest regards, Gerry G., Director of Sales
5 out of 5
Recommended
for Business Travelers
by VENKATAPPA

Posted Oct 12, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Kathleen, Hotel Management
Dear Venkatappa: Wow, thanks for the 5 Star Review!!! On behalf of the hotel staff, we are excited to hear that we met and exceeded all of your expectations. Customers like you are a true pleasure and we hope to see you again soon!! Warmest regards, Gerry G., Director of Sales
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Puerto Rico

Pillows and bed were Great. Clean Rooms.

Posted Oct 3, 2014
Pros: The room was always clean and bed and pillows were great!
Cons: Gym equipment needs fixing and upgrade. MUSIC!!!
Location: Went to the mall and lots of place to eat. Great location! Will be back.
Great place to stay if you're on business or just need a nice clean place to stay!
Comment from Hotel Management
Oct 6, 2014 by Kathleen, Hotel Management
Dear Semidey: Thank you for choosing the Holiday Inn of Carteret for your recent business trip. We appreciate you taking time out of your busy day to share your favorable experience!! We hope that your future business travels lead you back to the hotel soon, it has been a sincere pleasure having you as our guest. Warmest regards, Gerry G., Director of Sales
2 out of 5
Recommended
for Families
by A verified traveler

Plain Jane!

Posted Sep 30, 2014 on Hotels.com
This hotel could use some updating. It was clean just old and basic by Holiday Inn standards and other porperties of yours where we have stayed.
Comment from Hotel Management
Jan 3, 2015 by Kathleen, Hotel Management
Dear A verified traveller: Thank you for choosing the Holiday Inn of Carteret for your overnight accommodations and for sharing your experience and I am happy to hear that you found our facilities to be clean. We value your comments and are in the process of implementing some renovations and upgrades in the near future and hope that we can have the opportunity to be of service to you again. Warmest regards, Gerry G., Director of Sales