Premier Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, Select Comfort beds

Reviews of Hotel Executive Suites

3.5 out of 5
Hotel Executive Suites
30 Minue Street, Carteret, NJ

Reviews

6.6
Rating 10 - Excellent. 316 out of 1082 reviews" "
Rating 8 - Good. 230 out of 1082 reviews" "
Rating 6 - Okay. 187 out of 1082 reviews" "
Rating 4 - Poor. 135 out of 1082 reviews" "
Rating 2 - Terrible. 214 out of 1082 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 2 nights in Apr 2024

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

6/10 Okay

Rose

Disliked: Amenities, property conditions & facilities
The hotel was outdated. The shower head was small and not something you find at a hotel. The bathroom floor had things on the floor, guessing from the previous renter. couch was dingy and looked dirty. Hotel needs complete update.
Stayed 1 night in Apr 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service
Affordable , very quiet, clean, and close to highway
Stayed 1 night in Apr 2024
Response from Keith on Apr 19, 2024
Thank you for your feedback and taking the time to rate your experience. We are delighted to read that you enjoyed your stay. Being appreciated by you will encourage us to continue hard work to do better. We sincerely appreciate your comments. We look forward to your next stay at our hotel soon.Thank you.

4/10 Poor

David

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very inconvenience and misleading information you guys have on the website. According to the website the popular amenities would be laundry, gym etc. But we found out none of these was found in the hotel. Very disappointed but I guess it's expected since the hotel rate per night was less than $100. Lesson learned and we will never stay on this type of a hotel the next time we visit NJ
Stayed 10 nights in Mar 2024
Response from Keith on Apr 19, 2024
Thank you for your review and feedback. While we understand your frustration, Good news, we have Guest laundry open now on 3rd floor and we do have Gym on 2nd floor, if you had asked one of our associates about it they would happily given you the information. We sincerely appreciate your comments. We look forward to your next stay at our hotel soon.Thank you,

2/10 Terrible

Perry

Traveled with family and small children, Traveled with family
Website says it has a baby crib. But it only has one, and it is in bad condition. It broke and My baby fell through it in the middle of the night and staff was no help.
Stayed 1 night in Mar 2024
Response from Keith on Apr 19, 2024
Thank you for taking the time to tell us about your experience at Hotel Executive Suites. We are saddened to hear that your stay was less than satisfying, please understand, our Supervisor & Housekeeping personnel checked the crib before bringing it to your room. Anyway we got this time 2 metal crib's. We are sorry, certainly, this is not the kind of experience we would want you to have and remember after. Sincerely,

4/10 Poor

Robert

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Difficulty checking in as the person behind the counter didn't seem to care. the fire alarm went off at 2am, due to a faulty alarm system, and no communication to the people in the rooms. I wouldn't go back to this hotel.
Stayed 1 night in Mar 2024
Response from Keith on Apr 5, 2024
Hi Robert,Thank you for your review and feedback. While we understand your frustration, there’s no choice when the fire alarm goes off, everyone must vacate the property as standard drill. We're sorry for the situation. This is not the kind of experience we would want you to have and remember after.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Mar 2024
Response from Keith on Apr 5, 2024
Hi Katrina,Thank you for your feedback and taking the time to rate your experience. We are delighted to read that you enjoyed your stay. We are opening our Restaurant shortly. We sincerely appreciate your comments. We look forward to your next stay at our hotel soon.Thank you,Ketan Ajmera,

2/10 Terrible

Natasha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff on the night of March 28th/29th was the rudest most unhelpful lady ever. Just showing up annoyed her.. she looked pissed and don’t even greet us when we came in. Just pissed that I interrupted her show or whatever she was watching on her phone. Then when my name didn’t match exactly with one of the two room bookings I made, she made us change the reservation information to book us in (even though I did show her other id showing the second name on a government id) .. then checking my drivers licence id a second time.. incase I somehow changed my identity in the 20 minutes standing i front of her, in took to change the second room. Then instead of trying to help us, decided to chat with friends on the phone and watch more tic tocs or whatever. Not one smile or nicety the entire time. Then we got to the room, it smelt like mould, was a sauna, had a leak from the ac unit, blood or something smashed on the wall, broken shower faucet, the ceiling of the bathroom was damaged in multiple spots with holes. The carpet was not vacuumed, the second room had broken shelves, damaged/peeling ceilings, cigarette butts littered outside the window on the balcony. The hallways smelled horribly or smoke. We were terrified of bed bugs and had the worst sleep ever.
Stayed 2 nights in Mar 2024
Response from Keith on Apr 5, 2024
Thank you for taking the time to tell us about your experience at Hotel Executive Suites. We are saddened to hear that your stay was less than satisfying, please understand we cannot check you in with a different name ID and you have access to make changes logging in to your reservations & change the name. Secondly, our Front desk Associate was trying to chat with Expedia if she can help making changes with the reservations. Certainly, this is not the kind of experience we would want you to have and remember after. Sincerely,

10/10 Excellent

Elie

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from MD on Mar 30, 2024
Thank you !

2/10 Terrible

vernon

Liked: Cleanliness
nice and quiet
Stayed 1 night in Mar 2024
Response from Keith on Mar 28, 2024
Hi Vernon,Thank you for posting a review. We are saddened to hear that your stay was less than satisfying. Certainly, this is not the kind of experience we would want you to have and remember after. We have forwarded this message to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.Sincerely

10/10 Excellent

Mariluz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the night
Stayed 1 night in Mar 2024
Response from Keith on Mar 27, 2024
Hi Mariluz,Thank you for your feedback and taking the time to rate your experience. We are delighted to read that you enjoyed your stay. Being appreciated by you will encourage us to continue hard work to do better. We sincerely appreciate your comments. We look forward to your next stay at our hotel soon.Thank you,

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Mar 2024
Response from Keith on Mar 27, 2024
Hi Sean,.Thank you for your feedback and taking the time to rate your experience. We are delighted to read that you enjoyed your stay. Being appreciated for the hard work that me and my staff put in gave us the drive to do better. We sincerely appreciate your comments. We look forward to your next stay at our hotel soon.Thank you,

4/10 Poor

Maximo

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The fire alarm went off around at 4am for about 30 min . They have to evacuate all the people and it was just a chaos
Response from Keith on Mar 28, 2024
Hi Maximo,Thank you for your review and feedback. While we understand your frustration, There's no choice when fire alarm goes off, everyone has to vacate the property as standard drill. We're sorry for the situation. This is not the kind of experience we would want you to have and remember after. Sincerely,Thank you,

4/10 Poor

riley

Liked: Staff & service
The fire alarm going up at 4:30 am
Stayed 3 nights in Mar 2024
Response from Keith on Mar 28, 2024
Hi Riley,Thank you for your review and feedback. While we understand your frustration, There's no choice when fire alarm goes off, everyone has to vacate the property as standard drill. We're sorry for the situation. This is not the kind of experience we would want you to have and remember after. Sincerely,

4/10 Poor

Brenda

Stayed 2 nights in Mar 2024
Response from Keith on Mar 28, 2024
Hi Brenda,Thank you for the review and feedback. We're sorry to hear that you didn't enjoy your stay. We appreciate you taking the time to share your experience, and we hope you give us another chance in the future.Sincerely,

4/10 Poor

Haminat

Disliked: Cleanliness, amenities, property conditions & facilities
The fire alarm went off in the middle of the night. The place is okay. Nothing special
Stayed 2 nights in Mar 2024
Response from Keith on Mar 28, 2024
Hi Haminat,Thank you for your review and feedback. While we understand your frustration, there’s no choice when fire alarm goes off, everyone has to vacate the property as standard drill. We're sorry for the situation. This is not the kind of experience we would want you to have and remember after. Sincerely,

6/10 Okay

Esaie

Stayed 1 night in Mar 2024
Response from Keith on Mar 28, 2024
Hi Easie,Thank you for the review and feedback. We're sorry to hear that you didn't enjoy your stay. We appreciate you taking the time to share your experience, and we hope you give us another chance in the future.Sincerely,

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
People smoking in their rooms fire alarm going off at 4 in the morning
Stayed 2 nights in Mar 2024
Response from Keith on Mar 28, 2024
Hi Adam,Thank you for your review and feedback. While we understand your frustration, there’s no choice when fire alarm goes off, everyone has to vacate the property as standard drill. We're sorry for the situation. This is not the kind of experience we would want you to have and remember after. Sincerely,

10/10 Excellent

Keishan

Liked: Property conditions & facilities
Yes
Stayed 1 night in Mar 2024
Response from Keith on Mar 28, 2024
Hi Keisha,Thank you for your feedback and for taking the time to rate your experience. We are delighted to read that you enjoyed your stay. We sincerely appreciate your comments. I have shared your comments with my staff, and they show sincere apology. We look forward to your next stay at our hotel.Sincerely,

8/10 Good

scott

Liked: Cleanliness, staff & service
Room was adequate. It was remodeled and better than a previous stay there. It’s close to a supermarket, liquor store and dollar tree. Convenient.
Stayed 6 nights in Mar 2024
Response from MD on Mar 16, 2024
Thank you for your positive feedback, hope to see you again,

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MD on Mar 16, 2024
Thank you for staying with us, hope to see you again.

10/10 Excellent

Carlos, San Borja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for visiting NY and NJ.
Stayed 7 nights in Mar 2024
Response from MD on Mar 16, 2024
Good morning, Thank you for your positive feedback, have a great day.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always professional, convenient. Peaceful
Stayed 2 nights in Mar 2024
Response from MD on Mar 16, 2024
Thank you for staying with us.

6/10 Okay

Sharetta

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The staff could have been nicer at check in and not on the phone. Poor customer service
Stayed 1 night in Mar 2024
Response from Keith on Mar 16, 2024
Hi Sharetta,Thank you for your review and feedback. While we understand your frustration, our Management have talked with the Front Desk Associates for their behavior and we wish you the best in your future travels.Thank you,

6/10 Okay

Naim

Traveled with partner
Liked: Staff & service, property conditions & facilities
I like this hotel overall! I stay @ this location frequently, but my recent stay wasn't rhe best. We were located on the 6th floor, it was very windy lastnight. Something was rattling half the night on the roof or somewhere on that floor, which was disturbing. Bad wifi quality on that floor, extremely difficult to get connection.
Stayed 1 night in Mar 2024
Response from Keith on Mar 16, 2024
Hi Naim,Thank you for posting a review. We are saddened to hear that your stay was less than satisfying. Certainly, this is not the kind of experience we would want you to have and remember after. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.Sincerely

2/10 Terrible

Safiyah

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t stay second night
Stayed 2 nights in Mar 2024
Response from Keith on Mar 16, 2024
Hi Safiyah,We are sorry for your check out. While we understand your frustration, we don't agree with your husband manhandling with the Manager resulting called Cops, instead with patience the issue would had sorted out. We're sorry and we wish you the best in your future travels.Thank you,

10/10 Excellent

Scaria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from MD on Mar 16, 2024
Thank you for your glowing 5-star review! We're delighted to hear you had a fantastic stay. If there's anything more we can do to enhance your experience next time, please don't hesitate to reach out. We can't wait to welcome you back!

2/10 Terrible

Danny

Stayed 1 night in Mar 2024
Response from MD on Mar 16, 2024
We apologize for falling short of your expectations. we'll work diligently to improve.

2/10 Terrible

Lawrence

Traveled with family
Fire alarm went off Friday night and everyone had to execute the building never got to sleep till 1am and my room wasn’t cleaned once the whole length of my stay the hotel halls smell funky and I’ve never had a worser experience in a hotel overpriced
Stayed 4 nights in Feb 2024
Response from MD on Mar 16, 2024
We apologize for the inconvenience you encountered during your stay. Your feedback is crucial, and we're addressing these issues promptly. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Ebony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fast service.
Stayed 1 night in Mar 2024
Response from MD on Mar 16, 2024
Thank you for your positive feedback, hope to see you again.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from MD on Mar 16, 2024
Thank you !

6/10 Okay

Joeli R Pena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MD on Mar 16, 2024
Thank you !

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Feb 2024
Response from MD on Mar 16, 2024
Thank you !

4/10 Poor

solomon

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Keith on Feb 28, 2024
Hi Solomon,Thank you for your feedback and taking the time to rate your experience. We are delighted to read that you enjoyed your stay. Being appreciated by you will encourage us to continue hard work to do better. We sincerely appreciate your comments. We look forward to your next stay at our hotel soon.Thank you,

6/10 Okay

Phil

Stayed 2 nights in Feb 2024
Response from Keith on Mar 28, 2024
Hi Phil,Thank you for posting a review. We are saddened to hear that your stay was less than satisfying. Certainly, this is not the kind of experience we would want you to have and remember after. We have forwarded this message to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.Sincerely

2/10 Terrible

mutiu

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thick malodorous smell all over the property. Everywhere seems dirty. Key-card wouldn't open door, lock batteries are dead.
Stayed 1 night in Feb 2024
Response from Keith on Feb 19, 2024
Hi Mutiu,Thank you for taking the time to tell us about your experience at Hotel Executive Suites. We are saddened to hear that your stay was less than satisfying due to the condition of the door lock to your room. Certainly, this is not the kind of experience we would want you to have and remember after. We hope for another opportunity to make a more favorable impression in the future.Sincerely,

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Keith on Feb 19, 2024
Hi Susan,Thank you for your feedback and for taking the time to rate your experience. We are delighted to read that you enjoyed your stay. We sincerely appreciate your comments. I have shared your comments with my staff, and they show sincere apology. We look forward to your next stay at our hotel.Thank you.

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet and rooms are very clean. Great place.
Stayed 1 night in Feb 2024
Response from Keith on Feb 15, 2024
Hi Ruben,Thank you for your feedback and for taking the time to rate your experience. We are delighted to read that you enjoyed your stay. We sincerely appreciate your comments. I have shared your comments with my staff, and they show sincere apology. We look forward to your next stay at our hotel.Sincerely,

6/10 Okay

susan

Liked: Cleanliness, staff & service, amenities
The Tv in our room was horrible! The picture was distorted & we were unable to watch it
Stayed 1 night in Feb 2024
Response from Keith on Feb 15, 2024
Susan,Thank you for the review and feedback. We're sorry to hear that you didn't enjoy our TV. We appreciate you taking the time to share your experience, and we hope you give us another chance in the future.Thank you,

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always come here when I’m in New Jersey
Stayed 1 night in Feb 2024
Response from Keith on Feb 15, 2024
Hi Renee,Thank you for your feedback and taking the time to rate your experience. We are delighted to read that you enjoyed your stay. Being appreciated for the hard work that me and my staff put in gave us the drive to do better. We sincerely appreciate your comments. We look forward to your next stay at our hotel soon.Thank you,

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place. Staff made it easy to check in & out & extend my stay.
Stayed 2 nights in Feb 2024
Response from Keith on Feb 10, 2024
Mr.5 starThank you for your feedback and for taking the time to rate your experience. We are delighted to read that you enjoyed your stay. We sincerely appreciate your comments. I have shared your comments with my staff, and they show sincere apology. We look forward to your next stay at our hotel.Sincerely,

8/10 Good

Margarita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice and quiet.
Stayed 2 nights in Feb 2024
Response from Keith on Feb 10, 2024
Hi Margarita,Thank you for your feedback and for taking the time to rate your experience. We are delighted to read that you enjoyed your stay. We sincerely appreciate your comments. I have shared your comments with my staff, and they show sincere apology. We look forward to your next stay at our hotel.Sincerely,

6/10 Okay

Sulianys

Traveled with family
Liked: Staff & service
Check-in | easy, except for the massive glass that was dividing the staff and myself, it didn't feel personal Lobby | outdated and stained furniture Elevators | need to be updated, there were cracks on the floor, slow Hallway | dirty and stained carpet, scuff marks on doors, not a very "hotel smell" Room | shower - water pressure was great, toilet lid slams, poor lighting; bedroom - curtains were broken, lamps were stained
Stayed 1 night in Feb 2024
Response from Keith on Feb 7, 2024
Hi Ms. Hernandez,Thank you for posting a review. We are saddened to hear that your stay was less than satisfying. Certainly, this is not the kind of experience we would want you to have and remember after. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.Sincerely,

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Keith on Feb 7, 2024
Hi Yasmin,Thank you for your feedback and taking the time to rate your experience. We are delighted to read that you enjoyed your stay. Being appreciated by you will encourage us to continue hard work to do better. We sincerely appreciate your comments. We look forward to your next stay at our hotel soon.Thank you,

10/10 Excellent

Esaie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024
Response from Keith on Feb 10, 2024
Hi Esaie,Thank you for your feedback and for taking the time to rate your experience. We are delighted to read that you enjoyed your stay. We sincerely appreciate your comments. I have shared your comments with my staff, and they show sincere apology. We look forward to your next stay at our hotel.Sincerely,

2/10 Terrible

SHARIFA

Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet didn't rush I had to report it 5 times in .y overnight stay. Nevertheless the toilet was not fixed and my room was not changed The staff has a very disrespectful attitude
Stayed 1 night in Jan 2024
Response from Keith on Feb 10, 2024
Hi Sharifa,Thank you for posting a review. We are saddened to hear that your stay was less than satisfying. Certainly, this is not the kind of experience we would want you to have and remember after. Know that your voice has been heard and we asked our Associate to be more attentive. We hope for another opportunity to make a more favorable impression in the future.Sincerely,

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Easy & quick check in & convenient parking
Stayed 1 night in Jan 2024
Response from Keith on Feb 10, 2024
Hi Katrina,Thank you for your feedback and for taking the time to rate your experience. We are delighted to read that you enjoyed your stay. We sincerely appreciate your comments. I have shared your comments with my staff, and they show sincere apology. We look forward to your next stay at our hotel.Sincerely,

10/10 Excellent

Benny

Stayed 1 night in Jan 2024
Response from Keith on Feb 15, 2024
Hi Benny,Thank you for your feedback and taking the time to rate your experience. We are delighted to read that you enjoyed your stay. Being appreciated for the hard work that me and my staff put in gave us the drive to do better. We sincerely appreciate your comments. We look forward to your next stay at our hotel soon.Thank you,